Recurring concern

Unreliable consultant attendance when clinically required

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First reported 29 Sep 2015•Latest report 30 Aug 2024

Definition

What this concern includes

Includes failures of the on-call consultant attendance arrangement, including unavailability, delayed attendance, or failure to ensure attendance when requested, where the report links the failure to required clinical care.

Not included

  • Excludes generic shortages or staffing concerns that are not specifically tied to on-call consultant attendance.
  • Excludes failures of consultant supervision, advice or review where attendance is not part of the reported unsafe condition.
  • Excludes attendance by non-consultant staff, specialist teams or emergency services unless the report explicitly concerns the on-call consultant attendance arrangement.
  • Excludes individual clinical decisions made after an available consultant has attended or been contacted.
Reports
7

Distinct published reports

Individual concerns
7

A report can raise multiple concerns

Date range
2015–2024

First to latest report issue date

Stated actions
7

Described in published responses

Reports over time

Reports over time

Reports about this concern issued each year.

* 2026 is projected from reports observed to 7 Sep 2026.

Most frequent recipients

Most frequent recipients

Reports about this concern sent to each recipient.

NHS England3
Department of Health and Social Care2
British Association of Perinatal Medicine1
Care Quality Commission1
East Kent Hospitals University NHS Foundation Trust1
General Medical Council1
Greater Manchester Combined Authority1
Maidstone and Tunbridge Wells NHS Trust1
Milton Keynes University Hospital1
Recipient name withheld1
Royal College of Obstetricians and Gynaecologists1
Royal College of Paediatrics and Child Health1
Sheffield Teaching Hospitals NHS Foundation Trust1
University Hospitals Sussex NHS Foundation Trust1

Concerns and responses across reports

Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.

  1. West Sussex, Brighton and Hove

    AI-generated summary

    Felix Burton HARTLEY · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Felix Burton Hartley was born without a heartbeat on 19 February 2023, was resuscitated after around 20 minutes without a heartbeat, and later could not recover from hypoxia and chorioamnionitis. The concern was that variable attendance times for the on-call Neonatology Consultant, covering two geographically separated hospitals, could create a risk of future deaths, although the report did not find the consultant’s attendance time causative or contributory to Felix’s death.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Variability in on-call Neonatology Consultant attendance times

    Wider context from the report

    “In this case, I heard that over the weekend and overnight Neonatology Consultants are not available immediately on site at either the Princess Royal Hospital, Haywards Heath or the Royal Sussex County Hospital in Brighton. I heard that on-call Consultants over the weekend are on site at Brighton for some of the period but for the majority they are contactable by telephone in the first instance only. I heard that the Trust position is that this is not unusual in many settings as Consultants are not intended to be the first responders to emergency calls. At University Hospitals Sussex NHS Foundation Trust (“the Trust”), the on-call Consultant covers both the Princess Royal Hospital and the Royal Sussex County Hospital. These two sites are not close in proximity, and I heard that the traffic impacts on the time it would take for a Consultant to attend. The on-call Consultant does not always have access to an emergency vehicle and if called to attend either site would use their own vehicle and be subject to the usual road traffic laws. I heard that the Trust practice, as opposed to Policy, is that the on-call Consultant cannot be more than 30 minutes from either Brighton or Haywards Heath. The Trust facilitates accommodation at Brighton for the on-call Consultant so that they are within 30 minutes of Brighton if required. I was told that the arrangements for Neonatal care at the Princess Royal are in accordance with the British Association of Perinatal Medicine guidelines and that there is no national guidance as to the time that an on-call Neonatology Consultant should be expected to attend a hospital in the event of an emergency or as to whether multiple sites can be covered by one on-call Consultant. Whilst I did not find the timing of the attendance of the on-call Consultant causative or contributory in relation to Felix’s death, I am concerned that the time period in which attendance is made may vary and create a risk of future deaths. ”

    Source location

    Felix Burton HARTLEY · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Explore options for establishing a separate Neonatal Consultant on-call rota for the Princess Royal Hospital Special Care Baby Unit.

    Verbatim wording from the response

    “The Trust is aware that the current Neonatal Consultant on-call arrangements for the Trevor Mann Baby Unit and the Princess Royal Hospital Special Care Baby Unit do not meet the current British Association of Perinatal Medicine standards, but our review of outcomes did not find evidence that the current arrangements we have in place are unsafe. However, it is acknowledged that it is right to review these arrangements. We are exploring the options for providing a separate Neonatal Consultant on-call rota for the Princess Royal Hospital Special Care Baby Unit, but we do not have existing Consultant resources to meet this need.”

    Source location

    Response from University Hospitals Sussex
    Page 3 · response
    Published 2 September 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Approach the Integrated Care Board about externally reviewing current arrangements and options to strengthen Neonatal Consultant on-call provision for the Princess Royal Hospital service.

    Verbatim wording from the response

    “The Trevor Mann Baby Unit Consultants are already fully committed clinically, and the workforce and financial resources are not currently available to fund the large Consultant expansion that would be needed to provide a freestanding Princess Royal Hospital Special Care Baby Unit rota. Therefore, in view of the complexity and interdependency of the provision of maternity services, the Trust is approaching the Integrated Care Board (ICB) to consider externally reviewing the current arrangements and the options for strengthening our Neonatal Consultant on-call arrangements for the Princess Royal Hospital Neonatal service.”

    Source location

    Response from University Hospitals Sussex
    Page 3 · response
    Published 2 September 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Recommend against simultaneous out-of-hours cover of geographically separate neonatal sites and concurrent Tier 2 and Tier 3 cover by one consultant.

    Verbatim wording from the response

    “In our Service and Quality Standards for Provision of Neonatal Care in the UK (November 2022) [Page 24] we recommend;”

    Source location

    Response from British Association of Perinatal Medicine
    Page 1 · response
    Published 2 September 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Publish recommendations requiring immediate consultant availability, attendance within 30 minutes, and robustly job-planned and risk-assessed local coverage arrangements.

    Verbatim wording from the response

    “In a new document from November 2023 that was NOT in place at the time of this death, Consultant Working Patterns – A BAPM Report [page 5]”

    Source location

    Response from British Association of Perinatal Medicine
    Page 1 · response
    Published 2 September 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Outcome reviews found no evidence that the current Neonatal Consultant on-call arrangements at Princess Royal Hospital are unsafe or contribute to neonatal deaths.

    Verbatim wording from the response

    “Neonatal deaths are reviewed at a regional level and local data is benchmarked by MBRRACE. These reviews of neonatal deaths have not highlighted the availability of the Neonatal Consultant at the Princess Royal Hospital as a contributory factor to neonatal deaths.”

    Source location

    Response from University Hospitals Sussex
    Page 2 · response
    Published 2 September 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The Trust cannot currently provide a separate Princess Royal Hospital rota because Consultant, workforce and financial resources are unavailable.

    Verbatim wording from the response

    “The Trust is aware that the current Neonatal Consultant on-call arrangements for the Trevor Mann Baby Unit and the Princess Royal Hospital Special Care Baby Unit do not meet the current British Association of Perinatal Medicine standards, but our review of outcomes did not find evidence that the current arrangements we have in place are unsafe. However, it is acknowledged that it is right to review these arrangements. We are exploring the options for providing a separate Neonatal Consultant on-call rota for the Princess Royal Hospital Special Care Baby Unit, but we do not have existing Consultant resources to meet this need.”

    Source location

    Response from University Hospitals Sussex
    Page 3 · response
    Published 2 September 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The Trust is asking the Integrated Care Board to externally review current arrangements and options for strengthening Neonatal Consultant on-call provision.

    Verbatim wording from the response

    “The Trevor Mann Baby Unit Consultants are already fully committed clinically, and the workforce and financial resources are not currently available to fund the large Consultant expansion that would be needed to provide a freestanding Princess Royal Hospital Special Care Baby Unit rota. Therefore, in view of the complexity and interdependency of the provision of maternity services, the Trust is approaching the Integrated Care Board (ICB) to consider externally reviewing the current arrangements and the options for strengthening our Neonatal Consultant on-call arrangements for the Princess Royal Hospital Neonatal service.”

    Source location

    Response from University Hospitals Sussex
    Page 3 · response
    Published 2 September 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    NHS Trusts determine their own out-of-hours neonatal consultant response-time policies under consultants’ terms and conditions.

    Verbatim wording from the response

    “NHS Trusts exercise their own policies for out of hours, on call response times. This is linked to the Terms and Conditions for all NHS Consultants. My colleagues in the South East have been asked to engage with University Hospitals Sussex NHS Foundation Trust and Sussex Health and Care Integrated Care Board on the concerns raised in your Report for assurance purposes. NHS England will also consider the Trust’s responses to your Report carefully in due course.”

    Source location

    Response from NHS England
    Page 2 · response
    Published 2 September 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    BAPM guidance contains no recommendation specifying the time consultants must be on site.

    Verbatim wording from the response

    “The national terms and conditions for NHS consultants in England are set by NHS Employers and we have attached the latest version [Please see p18 and 40.] We have also attached A guide to Determining On-call Availability Supplements issued by the NHS Modernisation Agency (August 2004). There is no recommendation around the time required to be on site.”

    Source location

    Response from British Association of Perinatal Medicine
    Page 1 · response
    Published 2 September 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    BAPM is advisory rather than executive and therefore cannot direct trusts' local implementation processes.

    Verbatim wording from the response

    “BAPM is an advisory, not an executive body. We have made some relevant recommendations that can form the basis for local guidance. It is the responsibility of individual trusts to implement their own processes in line with national guidelines.”

    Source location

    Response from British Association of Perinatal Medicine
    Page 1 · response
    Published 2 September 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Individual trusts are responsible for implementing local processes in line with national guidelines.

    Verbatim wording from the response

    “BAPM is an advisory, not an executive body. We have made some relevant recommendations that can form the basis for local guidance. It is the responsibility of individual trusts to implement their own processes in line with national guidelines.”

    Source location

    Response from British Association of Perinatal Medicine
    Page 1 · response
    Published 2 September 2024

    Open published response
  2. Manchester South

    AI-generated summary

    Luca Yates · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Luca Yates was born by emergency caesarean section on 23 January 2022 after fetal bradycardia was detected, and died the following day after difficult resuscitation. The inquest found that he died from complications of asphyxia around the time of birth, with concerns including failure to recognise established or transitioning labour, absence of hospital monitoring, and non-use of 100% oxygen during part of resuscitation. The report also raised concerns about future paediatric doctors having reduced experience in neonatal resuscitation.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Reliance on consultants who may be non-resident on call during neonatal resuscitation

    Wider context from the report

    “The court heard evidence as to planned changes to paediatric specialist training which will result in a reduction in amount of time specialty trainees are required to spend gaining experience in Level 3 Neonatal units. The following matters of concern arise from this:- 1) It is a matter of concern that paediatric middle grades may have reduced practical experience in resuscitation of neonates born in poor condition, that will increase the reliance on Consultants (who in some clinical settings may be non-resident on call depending when delivery takes place); and 2) It is a matter of concern that Consultant general paediatricians of the future will have a lower level of experience than is currently the case of complex neonatal resuscitation. ”

    Source location

    Luca Yates · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Mandatory non-invasive airway skills, readiness assessment, consultant support and current Newborn Life Support status provide safe preparation for neonatal resuscitation.

    Verbatim wording from the response

    “The capabilities to lead neonatal resuscitation will be largely acquired and maintained through training and simulation, augmented by clinical experience. The key capabilities needed are outlined in the core syllabus document and are clearly aligned to the need for neonatal resuscitation skills. It is our view that these key capabilities, combined with our new 'readiness for tier 2 working' assessment form, and the much more specific (and safe) airway capabilities in the core curriculum do provide safe training to manage neonatal resuscitation as the first senior responder – always with consultant support available to come in from home. In addition, there continues to be a requirement to be a current Newborn Life Support (NLS) provider in order to work on the tier 2 rota.”

    Source location

    Response from Royal College of Paediatrics and Child Health
    Page 2 · response
    Published 13 November 2023

    Open published response
  3. North East Kent

    AI-generated summary

    HARRY RICHFORD · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Harry Richford was born at QEQM on 2 November 2017 and died at William Harvey Hospital on 9 November 2017 after being transferred there. The report describes delays in delivery, shortcomings in the caesarean delivery and neonatal resuscitation, and subsequent hypoxia and brain injury. Substantive concerns included locum recruitment, assessment and supervision; clarity about escalation to consultants; neonatal resuscitation training; record keeping and adherence to guidelines; and inaccurate death notifications and reporting.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Insufficient consultant availability for night-time emergencies

    Wider context from the report

    “Concern 6 The current contracts at the East Kent Trust permit consultants to live up to 30 minutes travel time from the hospital. This poses considerable problems and risks for night time emergencies. ”

    Source location

    HARRY RICHFORD · Prevention of Future Deaths report
    Page 12 · concerns

    Open source report

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The CQC is responsible for deciding and providing further detail on regulatory action concerning the Trust’s maternity-service safety risks.

    Verbatim wording from the response

    “In February, the Care Quality Commission (CQC) conducted an unannounced inspection of the Trust’s maternity services, after which it wrote to the Trust with an overview of its findings and sought assurance on matters relating to triage, day care and medical staffing. The full report of the CQC’s inspection will be published in due course. However, I want to assure you that the CQC continues to be in close contact with the Trust and will take regulatory action if it decides this is necessary. You have issued your report to the CQC and I expect the CQC to provide further detail on its actions.”

    Source location

    Response from Department of Health and Social Care
    Page 1 · response
    Published 11 October 2022

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The Trust is responsible for setting out and implementing actions to address the identified maternity-service safety risks.

    Verbatim wording from the response

    “I am advised that the Trust Board is taking these matters very seriously and has welcomed the national support being provided. I expect the Trust to set out in its response to your report the actions it is taking to address the important safety risks you have outlined.”

    Source location

    Response from Department of Health and Social Care
    Page 2 · response
    Published 11 October 2022

    Open published response
  4. Manchester South

    AI-generated summary

    Novia Emilia Delima · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Novia Emilia Delima was brought to hospital on 25 July 2016 after blood was seen in her nappies, and she was not seen by a doctor until several hours after triage. She was subsequently diagnosed with sepsis, deteriorated despite treatment, and died later that day from neonatal herpes simplex and E. coli septicaemia. The concerns included delays in emergency assessment, the need for early paediatric input for very young babies, and consultant call-out arrangements that did not require attendance solely because of long waits.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure of emergency department on-call arrangements to trigger consultant attendance after long waits

    Wider context from the report

    “3.on the night in question the inquest heard that a consultant was on call for ED but was not called in despite the significant delays in ED. The inquest heard that the ED on call consultant arrangements meant that long wait times would not in themselves trigger on call consultants being asked to attend the hospital. ”

    Source location

    Novia Emilia Delima · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report
  5. South Yorkshire (Western)

    AI-generated summary

    Terence Millington · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Terence Millington, who had severe lung disease and metastatic cancer, suffered persistent nose bleeds at Weston Park Hospital on 18 November 2015 and died after a cardiac arrest. The concerns included inadequate arrangements for the on-call senior doctor to wake when called, the consultant’s distance from the hospital, and the incorrect supply of one of two requested nasal packs.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Unavailability of the on-call consultant for prompt attendance

    Wider context from the report

    “It is acknowledged that an incident investigation was undertaken by the Trust at my invitation during the inquest which sets out steps to be taken to prevent a repetition of the contact issue. Nonetheless I believe this report remains necessary so that lessons might be learnt beyond the Sheffield Teaching Hospitals Trust. • That an on-call senior doctor (the SpR) did not make satisfactory arrangements to ensure that she would waken if telephoned. • That the next on-call (the consultant) would have had no opportunity to attend promptly because of the distance from his home. The AA website shows that from the centre of Retford to Weston Park would take over 50 minutes although it is accepted that the consultant may live on the Sheffield side of Retford. For clarity, it is acknowledged that the consultant would not have had time to attend in this case (from when the request was actually made) even if living much closer. • That the request for two packs was not met correctly. ”

    Source location

    Terence Millington · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    On-call doctors must be able to attend within 30 minutes and consultants living farther away must arrange suitable local accommodation while on call.

    Verbatim wording from the response

    “2. Regarding the issue of the next on-call doctor (the consultant) and the distance from his home to the hospital, an investigation of the case of this specific consultant is being undertaken by ████████ the Trust’s Medical Director. The requirement is for on-call medical staff to be able to attend the hospital within 30 minutes and, whilst there are a number of consultants who live more than 30 minutes away from the hospital, they are required to make arrangements to stay locally at a location which meets the ’30-minute requirement’ when on call.”

    Source location

    2017-0035-Response-by-Sheffield-Teaching-Hospital-NHS-Trust
    Page 2 · response
    Published 5 March 2017

    Open published response
  6. Mid Kent and Medway

    AI-generated summary

    Christine McNamara · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Christine McNamara was admitted for an elective ERCP, developed symptoms of bowel perforation, deteriorated despite treatment and died at Maidstone Hospital on 27 February 2015. The concerns identified were the absence of a pathway or guideline for post-ERCP complications and limitations on out-of-hours radiography referrals and surgical consultant cover.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Unavailability of a surgical consultant on call from Maidstone during the working week

    Wider context from the report

    “(2)Out of hours radiography can only be referred on a consultant to consultant basis. There is no surgical consultant on call from Maidstone during the working week although there is a surgical consultant at Tunbridge Wells ”

    Source location

    Christine McNamara · Prevention of Future Deaths report
    Page 1 · concerns

    Open source report

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    A consultant general surgeon is always on call and accessible, although weekday cover is predominantly based at Tunbridge Wells.

    Verbatim wording from the response

    “I want to start by assuring you that there is always a consultant general surgeon on call at all times and they can always be accessed by contacting switchboard – in the event a junior member of staff does not know who is on call, switchboard has a list and can direct them as appropriate.”

    Source location

    2015-0436-Response-by-Maidstone-and-Tunbridge-Wells-NHS-Trust
    Page 1 · response
    Published 16 November 2015

    Open published response
  7. Milton Keynes

    AI-generated summary

    Ethan Robert Johnson · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Ethan Johnson was born following an urgent Caesarean section, with no respiratory effort or heart rate, and died after intensive care treatment was withdrawn. The concerns included a lack of effective leadership, support and escalation when an abnormal CTG was identified. The inquest concluded that delayed delivery resulted in a lost opportunity to deliver him earlier and provide further medical treatment.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to ensure consultant attendance when requested

    Wider context from the report

    “(3)When the consultant on call was requested to attend he indicated that he would do so later. No one on the unit had the leadership role to insist upon his attendance. ”

    Source location

    Ethan Robert Johnson · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Clarify staff responsibilities for patient reviews, senior-help escalation and upward-escalation timescales in writing.

    Verbatim wording from the response

    “On the ward the CTG did not require immediate intervention, so when the doctor had not attended within a reasonable timescale it was escalated appropriately. We have written to every member of staff clarifying their responsibilities if they are asked to review a patient, as well as what to do if senior help has been unable to attend. This includes timescales for upward escalation.”

    Source location

    2015-0393-Response-by-Milton-Keynes-University-Hospitals-NHS
    Page 2 · response
    Published 29 September 2015

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Embed a revised SBAR handover communication tool in practice.

    Verbatim wording from the response

    “A new, specifically dedicated Matron for Labour Ward has ensured that a revised handover communication tool (SBAR) is embedded in practice, so that a succinct common language is in place to enable the medical staff to make an appropriate assessment of when to attend. There is now a Manager of the Day on the Maternity Unit.”

    Source location

    2015-0393-Response-by-Milton-Keynes-University-Hospitals-NHS
    Page 2 · response
    Published 29 September 2015

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Recirculate the written escalation policy to all staff.

    Verbatim wording from the response

    “There are existing clear instructions for all midwifery staff, from new Band 5 Midwife to Matron level and also for all levels of medical staff in respect of escalation to a Consultant.”

    Source location

    2015-0393-Response-by-Milton-Keynes-University-Hospitals-NHS
    Page 3 · response
    Published 29 September 2015

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The CTG did not require immediate intervention, and staff escalated appropriately when the doctor did not attend within a reasonable timescale.

    Verbatim wording from the response

    “On the ward the CTG did not require immediate intervention, so when the doctor had not attended within a reasonable timescale it was escalated appropriately. We have written to every member of staff clarifying their responsibilities if they are asked to review a patient, as well as what to do if senior help has been unable to attend. This includes timescales for upward escalation.”

    Source location

    2015-0393-Response-by-Milton-Keynes-University-Hospitals-NHS
    Page 2 · response
    Published 29 September 2015

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The consultant attended within 14 minutes, which was considered appropriate for the case concerned.

    Verbatim wording from the response

    “The Consultant attended delivery suite within 14 minutes of being called. This is an appropriate time for the case for which he was called (i.e. not ████████).”

    Source location

    2015-0393-Response-by-Milton-Keynes-University-Hospitals-NHS
    Page 2 · response
    Published 29 September 2015

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Clear escalation instructions already exist for all midwifery and medical staff, including escalation to a consultant.

    Verbatim wording from the response

    “There are existing clear instructions for all midwifery staff, from new Band 5 Midwife to Matron level and also for all levels of medical staff in respect of escalation to a Consultant.”

    Source location

    2015-0393-Response-by-Milton-Keynes-University-Hospitals-NHS
    Page 3 · response
    Published 29 September 2015

    Open published response
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Data last updated 7 September 2026