First reported 17 Oct 2022•Latest report 7 Apr 2026
Definition
What this concern includes
Includes failures of arrangements to provide, maintain or use clear mental-health-support signposting, including signs, crisis-service information, eligibility information and protocols for directing people in crisis or distress to appropriate agencies and services.
Not included
Excludes suicide-specific signage and suicide-prevention information where that narrower hazard-specific concern is the supported boundary.
Excludes failures of mental health assessment, treatment, crisis response or service capacity after a person has been appropriately signposted.
Excludes generic communication, information-sharing or public-signage deficiencies without a material mental-health-assistance signposting purpose.
Excludes neutral descriptions of mental health services or support where no failure to provide usable signposting is identified.
Reports
5
Distinct published reports
Individual concerns
5
A report can raise multiple concerns
Date range
2022–2026
First to latest report issue date
Stated actions
10
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
College of Policing1
Durham Constabulary1
Greater Manchester Combined Authority1
Hampshire County Council1
National Highways1
NHS Greater Manchester Integrated Care Board1
Rotherham Doncaster and South Humber NHS Foundation Trust1
Warwickshire County Council1
English county council2
Integrated care board1
Mayoral policing body1
National policing body1
National road infrastructure body1
NHS trust1
Police force1
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
Warwickshire
Concerns raised1
Failure to signpost people with possible suicidal thoughts to crisis support services
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
Action
Establish a refreshed central suicide prevention intranet resource hub supporting access to guidance, training materials and support pathways.
Stated by Warwickshire County CouncilStated plannedThe respondent said that this action was planned when they made their response on 13 April 2026.
Manchester South
Concerns raised1
Lack of clear arrangements for signposting and contacting emergency mental health services and clarifying their expected response
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
Action
Improve identification of mental health needs, accuracy of signposting, and decision-making accountability during contact handling.
Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 23 February 2026.
Action
Operate an agreed process for GMP call handlers to transfer or signpost people with mental-health welfare concerns to NHS 111 option 2.
Stated by NHS Greater Manchester Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 23 February 2026.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.5
Position
Urgent mental health intervention is the responsibility of health-based resources and clinical partners, rather than policing.
Stated by Greater Manchester PoliceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Operational implementation of RCRP, including protocols and emergency arrangements, is the Chief Constable’s responsibility; related Regulation 28 notices should be directed there.
Stated by Deputy Mayor of Greater ManchesterRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Mental health services provide crisis, not emergency, responses; the concern incorrectly treats them as responsible for 999 emergencies.
Stated by NHS Greater Manchester Integrated Care BoardDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
Position
999 services, rather than commissioned mental health services, are responsible for emergency responses requiring immediate intervention.
Stated by NHS Greater Manchester Integrated Care BoardRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Commissioned mental health services cannot provide 999 emergency responses, contact nonresponsive individuals, or force entry to protect someone at risk.
Stated by NHS Greater Manchester Integrated Care BoardUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
County Durham and Darlington
Concerns raised1
Failure to account for mental health crisis team inability to enter locked premises when directing callers to mental health services
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
Action
Monitor and work with partners on powers of entry so agencies understand legal parameters and available options.
Stated by College of PolicingStated in progressThe respondent said that this action was in progress when they made their response on 29 May 2025.
Action
Collate concerns raised, review them against the toolkit and guidance, and amend the toolkit where necessary.
Stated by College of PolicingStated in progressThe respondent said that this action was in progress when they made their response on 29 May 2025.
Action
Continue reviewing toolkit content and provide forces with tools, training and support to implement and deliver Right Care, Right Person.
Stated by College of PolicingStated in progressThe respondent said that this action was in progress when they made their response on 29 May 2025.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.3
Position
A review found no significant failings in the use or implementation of the Right Care Right Person policy.
Stated by Police and Crime Commissioner for DurhamDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
Position
Operational decisions and responses under Right Care, Right Person are the responsibility of individual police forces, including Durham Constabulary.
Stated by College of PolicingRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Police cannot enter a person’s home for a welfare check where assessed risk does not reach the threshold of risk to life and limb.
Stated by College of PolicingUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
South Yorkshire (Eastern)
Concerns raised1
Failure to provide crisis-service information that accurately reflects age eligibility
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
Action
Disseminate revised crisis pathways, referral routes and advice arrangements to staff, primary care, NHS111, communities, carers and patients.
Stated by Rotherham Doncaster and South Humber NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 September 2024.
Hampshire, Portsmouth and Southampton
Concerns raised1
Lack of signposting to mental health assistance and support
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
Action
Install four Samaritans crisis signs on the bridge parapets.
Stated by National HighwaysStated completedThe respondent said that this action was complete when they made their response on 20 October 2022.
Action
Add the location to the South East Network Needs list for future funding prioritisation.
Stated by National HighwaysStated completedThe respondent said that this action was complete when they made their response on 20 October 2022.
Action
Apply for future funding for a study into preventing future suicide events at the location.
Stated by National HighwaysStated plannedThe respondent said that this action was planned when they made their response on 20 October 2022.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
Position
National Highways, as bridge asset owner, must essentially consider the required action, while the County Council can collaborate on potential solutions.
Stated by Hampshire County CouncilRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Further measures, including CCTV or physical barriers, depend on a funded study establishing their suitability and securing future funding.
Stated by National HighwaysUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
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Includes failures of arrangements to provide, maintain or use clear mental-health-support signposting, including signs, crisis-service information, eligibility information and protocols for directing people in crisis or distress to appropriate agencies and services.
