Recurring concern

Failure to ensure patients receive the correct prescribed medication at hospital discharge

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First reported 4 Sep 2013•Latest report 17 Oct 2023

Definition

What this concern includes

Includes failures in the hospital discharge medication process that prevent the patient receiving the correct prescribed medication before or at discharge, including transfer, dispensing, availability, reconciliation and escalation failures dedicated to discharge medication safety.

Not included

  • Excludes failures to administer medication during an inpatient stay when they are not connected to discharge.
  • Excludes prescribing, clinical selection or dose-assessment failures that do not concern supplying or transferring medication at discharge.
  • Excludes generic discharge communication failures involving summaries, results or other information without a medication-supply failure.
  • Excludes medication-access or dispensing risks outside hospital discharge.
Reports
13

Distinct published reports

Individual concerns
13

A report can raise multiple concerns

Date range
2013–2023

First to latest report issue date

Stated actions
13

Described in published responses

Reports over time

Reports over time

Reports about this concern issued each year.

* 2026 is projected from reports observed to 7 Sep 2026.

Most frequent recipients

Most frequent recipients

Reports about this concern sent to each recipient.

Derriford Hospital1
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust1
Grasmere Surgery1
Greater Manchester Mental Health NHS Foundation Trust1
Hull University Teaching Hospitals NHS Trust1
Leeds Teaching Hospitals NHS Trust1
Manchester University NHS Foundation Trust1
Mid Yorkshire Teaching NHS Trust1
Pennine Acute Hospitals NHS Trust1
Tameside and Glossop Integrated Care NHS Foundation Trust1
Tees, Esk and Wear Valleys NHS Foundation Trust1
the Shrewsbury and Telford Hospital NHS Trust1
University Hospitals of Leicester NHS Trust1
University Hospitals Plymouth NHS Trust1
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust1

Concerns and responses across reports

Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.

  1. East Riding and Hull

    AI-generated summary

    Tracey Elizabeth Rose · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Tracey Elizabeth Rose suffered a right tibial plateau fracture and was discharged with a recommendation for six weeks of dalteparin, but missed up to three doses because of a dispensing issue. She was later admitted with a confirmed pulmonary embolism and died on 25 January 2023 after an embolectomy; the concern was that the missed anticoagulant doses may have significantly contributed to the pulmonary embolism.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to dispense prescribed dalteparin before discharge

    Wider context from the report

    “(1) This woman was discharged home without her prescription of dalteparin being dispensed, also her last dose whilst in hospital may not have been given. Evidence was heard that missing up to three doses of this anticoagulant, in someone with increased risk factors for thromboembolic disease, may have significantly contributed to her developing a pulmonary embolism. ”

    Source location

    Tracey Elizabeth Rose · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report
  2. Manchester West

    AI-generated summary

    Shaun Daniel Houghton · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Shaun Daniel Houghton was found dead in a rural area on 1 December 2022 after self-discharging from Atherleigh Park Hospital against medical advice the previous day. During the inquest, concerns were raised about self-discharge procedures, including the absence of routine referral to a Consultant or Senior Doctor, the lack of a checklist for junior doctors, and medication not being prescribed or dispensed at discharge.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to prescribe or dispense medication before self-discharge against medical advice patients leave the Hospital

    Wider context from the report

    “1. During the Inquest evidence was heard that: - i. There are 5 separate units at Atherleigh Park Hospital and the current self-discharge against medical advice procedures or policies are uniform across all 5 units and do not involve a referral to a Consultant or Senior Doctor before the patient leaves the Hospital to check whether the patient should be considered for detention under the Mental health Act 1983. ii. There is no check list in relation to self-discharge against medical advice patients for junior Doctors to refer to before the patient leaves the Hospital. iii. No medication was prescribed or dispensed to the Deceased at the time of self-discharge. 2. I request that the Greater Manchester Mental Health NHS Foundation Trust reviews the procedures and policies to cover all 5 units at the Atherleigh Park Hospital in relation to self-discharge against medical advice patients, with a review to there being a written policy, including a check list to assist junior Doctors. 3. I further request that the Trust reviews the procedures and policies in relation a referral to a Consultant or Senior Doctor before a self-discharge against medical advice patient leaves the Hospital to check whether the patient should be considered for detention under the Mental health Act 1983. 4. I further request that the Trust reviews the procedures and policies in relation to the prescription and dispensing of medication before a self-discharge against medical advice patient leaves the Hospital. ”

    Source location

    Shaun Daniel Houghton · Prevention of Future Deaths report
    Page 3 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Complete a Trust-wide review of self-discharge against medical advice policies and procedures.

    Verbatim wording from the response

    “The Trust took the decision to review policies and procedures Trust wide in relation to self-discharge against medical advice. A small cohort of senior clinicians undertook this review. Following this review it was highlighted that there were variations in practice occurring across the Trust.”

    Source location

    Response from Greater Manchester Mental Health NHS Foundation Trust
    Page 2 · response
    Published 26 September 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Develop, ratify and implement a single Trust-wide self-discharge procedure with a checklist, senior clinical review, capacity and risk assessments, detention consideration, documentation and medication supply requirements.

    Verbatim wording from the response

    “Once the review was completed, it was agreed that a single Trust wide Standard Operating Procedure (SOP) would be written and implemented to ensure that all areas of the Trust follow a standardised, good practice process (which includes a checklist) in relation to self-discharge against medical advice.”

    Source location

    Response from Greater Manchester Mental Health NHS Foundation Trust
    Page 2 · response
    Published 26 September 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Disseminate the ratified procedure to Care Groups and staff through the intranet and junior-doctor induction.

    Verbatim wording from the response

    “The SOP will be submitted for ratification in January 2024 to the oversight committee and once approved, will be issued to all Care Groups to be disseminated to staff. This is expected to be”

    Source location

    Response from Greater Manchester Mental Health NHS Foundation Trust
    Page 2 · response
    Published 26 September 2023

    Open published response
  3. North Yorkshire and York

    AI-generated summary

    Carole MCQUINN · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Carole MCQUINN underwent pancreatic surgery in February 2022 and subsequently experienced pancreatic leakage, abdominal collections and prolonged hospital treatment. After discharge without a discharge note, medication or follow-up appointment, concerns about infection were not adequately recorded or escalated, and a positive swab result was not reviewed until several days later. She was later admitted with suspected intra-abdominal sepsis and was found unresponsive in hospital; the inquest concluded that she died from a pulmonary embolism likely related to post-operative infection, inflammation and immobility.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to provide discharge medications

    Wider context from the report

    “1. The deceased was discharged from hospital on the evening of 20th April 2022 with no discharge note, medications or follow-up appointment. I heard evidence that evening discharges are a cause for concern for the Trust itself, and that while consideration is being given to ensuring follow-up appointments are set on discharge, this is not yet currently in place. Trust staff were falsely reassured in this case that the deceased had this safety net in place when she did not. ”

    Source location

    Carole MCQUINN · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Provide AMS CSU patients with discharge notes, booked follow-up appointments, wound-care plans, medication or supplies, and community-support instructions.

    Verbatim wording from the response

    “Since this review all staff involved in the discharge process have been informed of the team’s requirements, including providing patients with (a) a paper copy of their discharge note on leaving the ward even if medication has yet to be dispensed, (b) the date and time of outpatient follow-up appointments, (c) wound care plans, (d) supplies of medication, dressings etc. They have been reminded of their responsibility for making appropriate arrangements for community resources such as district nursing and the need for clear instructions about repeat prescriptions in the discharge summary. The document template for the electronic discharge note (EDAN) has also been amended to ensure that all relevant information and advice is included and can be reviewed by patients, their relatives and their GPs.”

    Source location

    Response from Leeds Teaching Hospitals NHS Foundation Trust
    Page 2 · response
    Published 21 July 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Amend the electronic discharge-note template to include required discharge information and advice.

    Verbatim wording from the response

    “Since this review all staff involved in the discharge process have been informed of the team’s requirements, including providing patients with (a) a paper copy of their discharge note on leaving the ward even if medication has yet to be dispensed, (b) the date and time of outpatient follow-up appointments, (c) wound care plans, (d) supplies of medication, dressings etc. They have been reminded of their responsibility for making appropriate arrangements for community resources such as district nursing and the need for clear instructions about repeat prescriptions in the discharge summary. The document template for the electronic discharge note (EDAN) has also been amended to ensure that all relevant information and advice is included and can be reviewed by patients, their relatives and their GPs.”

    Source location

    Response from Leeds Teaching Hospitals NHS Foundation Trust
    Page 2 · response
    Published 21 July 2023

    Open published response
  4. Plymouth, Torbay and South Devon

    AI-generated summary

    Terence Douglas Thornton · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Terence Douglas Thornton was admitted to hospital after a fall in which he struck his head, while receiving warfarin. A subtle subdural haemorrhage was missed on the initial CT scan; after discharge and administration of enoxaparin, the haemorrhage expanded catastrophically and he died on 19 September 2017. The concerns included radiology staffing shortages and work pressures, with a consequent risk of similar fatalities.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to transfer prescribed medication to the community hospital

    Wider context from the report

    “BRIEF SUMMARY OF MATTERS OF CONCERN (1) During the course of the Inquest, I heard evidence from ████████ at Liskeard community hospital. She gave evidence that when Mr Thornton was admitted from Derriford, he arrived without an E-discharge, a copy of his prescription chart or his prescribed medication. As he was admitted during a Sunday evening where there was no medical cover in the hospital, this created very real difficulties. The out of hours service had to be contacted for a doctor to attend. In the event, that Doctor refused to prescribe blood thinning medication and Mr Thornton did not receive any for nearly 24 hours notwithstanding his known history of DVTs. ████████ told me that this “happens frequently.” (2) I also heard from Doctor Sant. He works in Liskeard hospital on Mondays and Fridays. On Mondays, he deals with patients who have had been admitted from Derriford over the course of the weekend. He told me in evidence that his “guess” was that between 5 – 10% of patients do not arrive with the correct paperwork or medication. He agreed with my suggestion that if this was allowed to continue it would inevitably result in the future with a patient suffering harm. (3) I would be grateful if you would consider the process for discharging patients from Derriford to Liskeard community hospital particularly where that discharge occurs out of hours, on a Friday (before the weekend) or over the course of a weekend. You may feel that there is a need to ensure the process is more robust and that patients are not discharged without any of the e-discharge form, a copy of the prescription chart and any prescribed medication. You may feel that it would be sensible to audit compliance with these requirements to ensure that an efficient and effective discharge to a community hospital takes place. ”

    Source location

    Terence Douglas Thornton · Prevention of Future Deaths report
    Page 1 · concerns

    Open source report
  5. Manchester North

    AI-generated summary

    Marjorie GARTSIDE · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Marjorie Gartside, aged 100, fractured her hip in an unwitnessed fall at a residential home and underwent surgery. She was discharged from hospital on two occasions, with concerns about inaccurate information regarding her mobility, unsafe discharge processes, lack of care handover and unclear palliative-care arrangements, and anticipatory medication not being sent with her. She died at the Home on 19 October 2018.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to send prescribed anticipatory medication with the person at discharge

    Wider context from the report

    “4. That the prescribed anticipatory medication was not sent with Mrs Gartside when she was discharged on 17 October 2018. ”

    Source location

    Marjorie GARTSIDE · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Re-circulate the discharge Standard Operating Procedure to staff, including staff on the discharge ward.

    Verbatim wording from the response

    “On 17 October 2018, Mrs Gartside was prescribed anticipatory medications ‘to take home’ which were dispensed by the pharmacy. She was discharged and arrived back at the home at 3pm. Mrs Gartside did not arrive at the home with the anticipatory medications and unfortunately, her grandson did have to come back to the hospital to collect the anticipatory medication from F9 ward, which is not acceptable. Mrs Gartside should have had her medication sent home with her and in order to ensure that staff members understand the importance of patients getting their medication, the NCME022 Pennine Acute Hospitals NHS Trust Standard Operating Procedure for Discharge from Hospital and Supporting Choice has been re-circulated to all staff: including those on the discharge ward.”

    Source location

    2019-0091-Response-by-Northern-Care-Alliance-NHS-Trust
    Page 3 · response
    Published 14 June 2019

    Open published response
  6. Nottinghamshire

    AI-generated summary

    Kathleen McGeary · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Kathleen McGeary died on 6 March 2018 from a head injury sustained in a fall at Tuxford Manor Care Home after her discharge from hospital. Concerns included inadequate assessment and treatment before discharge, unclear responsibility for discharge decisions, inadequate discharge documentation and communication, and her leaving hospital without prescribed antibiotics.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to provide prescribed antibiotics at discharge

    Wider context from the report

    “4. Mrs McGeary left hospital by hospital arranged transport without the antibiotics she had been prescribed for a suspected UTI. No explanation was given for this failing. ”

    Source location

    Kathleen McGeary · Prevention of Future Deaths report
    Page 1 · concerns

    Open source report
  7. West Yorkshire Eastern

    AI-generated summary

    Eileen Cooke · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Eileen Cooke, an 80-year-old woman with dementia, frailty, contractures and a fractured left ankle, died in Pinderfields Hospital on 21 December 2017. Concerns included the lack of a best-interests multidisciplinary meeting, her discharge to a nursing home with unresolved medical and care needs, inadequate preparation for wound dressing and pain control, and the risk posed to other patients by precipitously arranged hospital discharges.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to ensure an adequate supply of prescribed medication during hastily arranged discharges

    Wider context from the report

    “7. The Inquest heard further evidence that hastily arranged discharges from Pinderfields Hospital are not uncommon and as a result patients can be sent home without an adequate supply of prescribed medication (for example, because the hospital pharmacy has closed by the time the discharge is organised). 8. Having heard the evidence relating to the treatment received by this vulnerable elderly lady, I am concerned that the safety of others may be put at risk by precipitously arranged discharges. ”

    Source location

    Eileen Cooke · Prevention of Future Deaths report
    Page 1 · concerns

    Open source report
  8. Manchester West

    AI-generated summary

    Terence Ryan · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Terence Ryan died on 14 November 2016 after a road traffic collision caused a left leg fracture and he later self-discharged from hospital without anticoagulation medication. The report identified concerns about a consultant-prescribed anticoagulant not being added to his repeat prescriptions and the absence of a hospital protocol for patients, particularly vulnerable patients, who self-discharge without necessary medication.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Lack of a protocol for patients self-discharging from hospital without necessary medication

    Wider context from the report

    “ii. The evidence at the Inquest revealed that the Wrightington, Wigan and Leigh NHS Foundation Trust does not have a protocol with regard to patients who self-discharge from the Hospital, particularly where they may be receiving necessary medication in the form of anticoagulation treatment. At the Inquest the deceased was identified as an vulnerable patient and the absence of a protocol is even more important in relation to a vulnerable patient. There is no protocol to contact the Police, General Practitioner, Family or Social Services to bring it to their attention that a patient has self-discharged so that they become aware and they can make contact with the patient following his discharge to ensure that he has appropriate support and necessary medication. ”

    Source location

    Terence Ryan · Prevention of Future Deaths report
    Page 3 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Continue communicating self-discharge policy requirements to clinical and nursing staff through bulletins, meetings, induction, briefings and read-and-sign materials.

    Verbatim wording from the response

    “I have been informed that a bulletin with the key requirements of the Policy for Self-Discharge Against Medical Advice has been prepared for both clinicians and for the nursing staff to heighten awareness of the policy and ensure compliance. This information has been and will be shared/communicated in the following ways:”

    Source location

    2017-0225-Response-by-Wrightington-Wigan-and-Leigh-NHS-Trust_Redacted
    Page 3 · response
    Published 6 October 2017

    Open published response
  9. Manchester South

    AI-generated summary

    Patrick McGagh · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Patrick McGagh died at his care home from natural causes; the medical cause of death was recorded as pneumonia, coronary artery atheroma and hypertensive heart disease. After discharge from hospital, no discharge information or prescribed antibiotics were provided to his GP or care staff, who were therefore unaware that he should have been taking them.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to ensure prescribed antibiotics are supplied to patients on discharge

    Wider context from the report

    “On the 5th November 2015 he was seen by his GP and he had just been discharged from Wythenshawe Hospital three days previously. No discharge letter or note had been provided to the GP nor had the patient been sent home with any of the antibiotics which had been prescribed to him by the hospital doctor. Neither the care staff nor the GP was aware that he should have been taking these antibiotics. ”

    Source location

    Patrick McGagh · Prevention of Future Deaths report
    Page 1 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Complete a retrospective audit of emergency-department discharge prescriptions and evidence that medications were dispensed and communicated in line with policy.

    Verbatim wording from the response

    “Actions taken:”

    Source location

    2016-0171-Response-by-University-Hospital-of-South-Manchester
    Page 2 · response
    Published 28 April 2016

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Remind emergency-department and clinical-decisions-unit staff to supply prescribed medications, communicate instructions to patients and carers, and document this in clinical records.

    Verbatim wording from the response

    “It is documented within the clinical records that Mr McGagh’s carer was advised regarding using a scrotal support and also to monitor for any skin changes and for Mr McGagh to return to hospital urgently if any concerns or his symptoms deteriorate. It is not explicit within the records if the carer in attendance was advised regarding the antibiotics. We agree apologise for this omission, all clinical ED staff have been reminded of the importance of supplying verbal and written instruction as required and this interaction must then be documented in the clinical health records.”

    Source location

    2016-0171-Response-by-University-Hospital-of-South-Manchester
    Page 2 · response
    Published 28 April 2016

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Commence a regular emergency-department audit programme monitoring compliance with medication-supply and documentation policy.

    Verbatim wording from the response

    “To support ongoing improvements a regular audit program within the ED to monitor compliance with the policy and documentation has been commenced. Any individual staff identified that are not adhering to the required processes will be managed accordingly.”

    Source location

    2016-0171-Response-by-University-Hospital-of-South-Manchester
    Page 3 · response
    Published 28 April 2016

    Open published response
  10. Manchester South

    AI-generated summary

    Alan Charles Peck · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Alan Charles Peck had been an inpatient at Tameside Hospital for approximately six weeks, underwent a hemi-colectomy, and was then discharged to Willow Wood Hospice. Concerns were raised that his syringe driver was not connected while he was on the surgical ward and that he was deprived of medication during transfer to the hospice.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to maintain syringe-driver medication delivery during hospital-to-hospice transfer

    Wider context from the report

    “2. When he was discharged and transferred from the hospital to the hospice, a nurse grabbed the syringe driver which was attached to his bed, and said that that could not be transferred with him. He was thus deprived of his medications for the duration of that transfer ”

    Source location

    Alan Charles Peck · Prevention of Future Deaths report
    Page 1 · concerns

    Open source report
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Data last updated 7 September 2026