Recurring concern
Failure to ensure frontline personnel recognise mental-health indicators
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Request correctionFirst reported 18 Sep 2014•Latest report 8 Apr 2026
What this concern includes
Includes failures of training, guidance, awareness or operational recognition controls intended to help frontline police, detention or comparable personnel identify behavioural or experiential indicators of mental-health problems and bring concerns to responsible healthcare staff.
Not included
- Excludes clinical failures by mental-health professionals after a concern has been appropriately recognised and referred.
- Excludes generic workforce training or communication deficiencies with no specific mental-health-indicator recognition component.
- Excludes failures to recognise physical illness, acute behavioural disturbance or other hazards unless mental-health indicators are the material shared concern.
- Excludes broader mental-health service access, treatment, referral or care-coordination failures where frontline recognition is not the deficient control.
- Reports
- 13
- Individual concerns
- 14
- Date range
- 2014–2026
- Stated actions
- 22
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure to equip operational prison staff to identify and report behavioural deterioration
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Healthcare information-sharing concerns have been referred to the relevant NHS trusts for separate consideration and response.
Stated by HM Prison and Probation Service and Ministry of Justice and Nottingham Prison
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Concerns raised1
Lack of mandatory perinatal red-flag training for community mental health teams
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Roll out a redesigned mental-health risk assessment and management training programme incorporating perinatal risks.
Stated by Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Perinatal Red Flags training need not be mandatory for Mental Health Registrants because the content is covered in their core education.
Stated by Hampshire and Isle of Wight Healthcare NHS Foundation Trust
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Concerns raised1
Failure of staff to recognise serious acute mental health issues
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Provide supervision that develops staff understanding, reflection, performance, policy compliance and responses to deteriorating mental health.
Stated by All Care in One -
Action
Establish and implement a pin-chart process requiring escalation of concerns, written documentation and follow-through with appropriate support.
Stated by All Care in One -
Action
Revise internal safeguarding policies to clarify recognition, escalation and record-keeping for acute mental health issues.
Stated by All Care in One
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Concerns raised1
Lack of custody staff training to recognise red flags of declining mental health
This report raised 10 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Pilot mandatory online Introduction to Mental Health training for Care and Separation Unit staff, including all new staff applying to work there.
Stated by HM Prison and Probation Service -
Action
Provide Introduction to Mental Health Awareness training to all new prison officers through initial prison officer training.
Stated by HM Prison and Probation Service -
Action
Roll out mental health training for Custodial Managers and CSU staff, requiring completion before new CSU staff take up post.
Stated by The Treasury Solicitor
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Concerns raised1
Failure to ensure police officers understand mental health issues and referral information requirements
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Joint training with SPFT is not considered workable because its cost and logistical requirements are disproportionate at this stage.
Stated by Sussex Police
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Concerns raised1
Lack of police officer training in recognising mental health conditions and their behavioural effects
This report raised 8 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Deliver mental-health awareness training to frontline officers, including recognition of mental-health problems and crisis indicators.
Stated by South Yorkshire Police
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
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Position
Existing acute behavioural disturbance and mental-health training means generic mental-health conditions will not be added to first-aid training.
Stated by South Yorkshire Police
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Position
Force-wide mental-health CPD cannot be delivered before 2025 because current continuing-professional-development capacity is full.
Stated by South Yorkshire Police
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Concerns raised1
Insufficient focus in police officer training on symptoms and presentation of mental health conditions
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of awareness among reception staff of when patients require urgent clinical assessment for mental health concerns
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Display a high-risk mental-health alert when records of patients with mental-health medication or history are opened.
Stated by Taff’s Well Medical Centre & Castle View Surgery -
Action
Offer patients contacting the practice about mental-health concerns the next available appointment and urgent same-day GP triage when requested.
Stated by Taff’s Well Medical Centre & Castle View Surgery -
Action
Provide e-consult depression risk assessment, continuously monitor submissions, and arrange immediate clinician callbacks for high-risk results.
Stated by Taff’s Well Medical Centre & Castle View Surgery
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Concerns raised1
Failure to recognise firefighters’ deteriorating mental ill health
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure of police mental health training to provide information about behaviours associated with common mental health conditions
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Deliver a one-day common-mental-health-conditions training session to all Contact Centre staff.
Stated by Surrey Police -
Action
Mandate the revised online Mental Health training package for all officers and staff, including recognition of common behaviours.
Stated by Surrey Police
Data last updated 7 September 2026