Recipient

Acis Group Limited

First report 24 Oct 2023•Latest report 24 Oct 2023

Recipient record

Reports, concerns and published responses

Housing · Registered provider of social housing. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports: 1
Published responses: 100%
Concerns addressed: 1
Stated actions: 8

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

100%published responses found

8stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Acis Group Limited linked to the concerns in each report. Select any concern, action or position to view the source wording.

24 Oct2023
Lincolnshire
Concerns raised1
1. Failure to replace internal glass doors in properties
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response 7
1. Action
  Add internal glazing to stock-condition survey data requirements so its presence is captured across the survey cycle.
  Stated completed
2. Action
  Contact identified tenants by priority band, providing information, advice and guidance about internal glazing and discussing potential replacement or encapsulation.
  Stated in progress
3. Action
  Engage a specialist contractor to support delivery of risk-prioritised remedial works.
  Stated planned
1. Action
  Revise the Lettable Standard to require replacement or encapsulation of single glazing before re-letting empty properties.
  Stated completed
2. Action
  Identify properties containing internal single-glazed doors or panels and establish a risk-prioritised improvement action plan using tenants’ known age and health needs.
  Stated completed
3. Action
  Invite and support tenant reports of glazed doors through the website, digital portal, telephone contact and home visits, adding identified properties to remediation planning where appropriate.
  Stated completed
4. Action
  Conduct initial pre-works surveys and follow them with urgent remedial works where identified.
  Stated planned
Respondent positions 2
1. Position
  Remedial glazing works depend on tenants consenting to the works being undertaken.
  Unable to act
1. Position
  Existing arrangements addressed internal single glazing over time because the inherent risk was considered low.
  Existing arrangements considered sufficient
AI-generated summary

Frederick POWELL · Prevention of Future Deaths report

This summary was generated using AI from the published report. Please read the original report for the complete account.

Report summary

Frederick POWELL died on 6 September 2023 after falling through a glass door at his home and suffering life-threatening injuries from which he did not recover. The inquest raised concern that many properties retained internal glass doors and questioned whether their replacement should be reviewed.

Read the report on judiciary.uk
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Acis Group Limited; that does not assign responsibility.
PFD Monitor interpretation
Failure to replace internal glass doors in properties
Wider context from the report
“Although it is not suggested current building regulations were breached the Inquest was told many more properties in your stock retained internal glass doors. Is it time for a review to reconsider replacement ? ”
Open source report
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Add internal glazing to stock-condition survey data requirements so its presence is captured across the survey cycle.

Verbatim wording from the response
“Like many of AGL’s peers, the stock condition survey programme has previously focused predominantly on Decent Homes Standard compliance, and the age and condition of relevant components within a property; this would include external windows and doors but did not focus on internal glazing. Since being notified of the incident we immediately added the presence of internal glazing to our data capture requirements of the stock condition survey meaning that this information will now be gathered over the stock condition survey cycle if it is not already known or has otherwise been identified. Should further properties be identified through our stock condition survey programme over the next cycle, they will be dealt with on a case-by-case basis, as they arise.”

Source location
Response from acis group
Page 2 · response
Published 1 November 2023
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Contact identified tenants by priority band, providing information, advice and guidance about internal glazing and discussing potential replacement or encapsulation.

Verbatim wording from the response
“AGL has started to contact those customers, by priority banding. As part of this process, AGL is offering information, advice and guidance to its tenants, and is also discussing all possible actions to replace or encapsulate any identified glazing. AGL expects that the proactive contact with its tenants will be concluded by the end of March 2024, albeit that any resultant remedial actions will take longer, and will be contingent upon AGL’s tenants consenting to the works being undertaken.”

Source location
Response from acis group
Page 2 · response
Published 1 November 2023
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Engage a specialist contractor to support delivery of risk-prioritised remedial works.

Verbatim wording from the response
“AGL has also engaged a specialist contractor to assist with the delivery of remedial works which will be prioritised based on risk. Initial pre-works surveys are planned to commence in December 2023 with any urgent remedial works to immediately follow.”

Source location
Response from acis group
Page 2 · response
Published 1 November 2023
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Revise the Lettable Standard to require replacement or encapsulation of single glazing before re-letting empty properties.

Verbatim wording from the response
“Prior to receiving the Regulation 28 Report To Prevent Future Deaths from the Coroner, AGL had already been working proactively to address the concern later raised by the Coroner in relation to internal glazing on their housing stock, for example in 2020 AGL’s Lettable Standard (the specification to which an empty property must meet prior to being re-let) was revised and included specific provision to replace or encapsulate single glazing prior to the re-letting of an empty property.”

Source location
Response from acis group
Page 1 · response
Published 1 November 2023
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Identify properties containing internal single-glazed doors or panels and establish a risk-prioritised improvement action plan using tenants’ known age and health needs.

Verbatim wording from the response
“Following the tragic circumstances of the resident’s death, AGL has publicly expressed its condolences to the resident’s family and friends. AGL also immediately undertook an exercise to identify any other properties within AGL’s stock that might also incorporate internal single glazed doors and/or panels and an action plan has been set out to address those properties based on information held by AGL around the tenant’s age and health needs (where known) in order to prioritise a proactive programme of improvements based on the risk-based profile of the tenants.”

Source location
Response from acis group
Page 2 · response
Published 1 November 2023
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Invite and support tenant reports of glazed doors through the website, digital portal, telephone contact and home visits, adding identified properties to remediation planning where appropriate.

Verbatim wording from the response
“AGL has also invited tenants with any concerns over glazed doors in their homes to make contact. AGL has reached out via its own website, its “MyAcis” digital customer portal, telephone calls by its Customer Service Centre to its tenants, and by making home visits. Those actions will enable AGL to provide advice and support to its tenants, and to also bring to light any properties that might have that type of door installed, but not recorded on AGL’s database, whether as an original fixture, or because of tenants undertaking DIY and replacing doors. Depending upon the source of the door, and time of installation, AGL will either add it to a planned remediation programme or signpost the tenant to other resources in cases where the tenant has installed the door themselves during their tenancy.”

Source location
Response from acis group
Page 2 · response
Published 1 November 2023
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Conduct initial pre-works surveys and follow them with urgent remedial works where identified.

Verbatim wording from the response
“AGL has also engaged a specialist contractor to assist with the delivery of remedial works which will be prioritised based on risk. Initial pre-works surveys are planned to commence in December 2023 with any urgent remedial works to immediately follow.”

Source location
Response from acis group
Page 2 · response
Published 1 November 2023
Open published response
Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Remedial glazing works depend on tenants consenting to the works being undertaken.

Verbatim wording from the response
“AGL has started to contact those customers, by priority banding. As part of this process, AGL is offering information, advice and guidance to its tenants, and is also discussing all possible actions to replace or encapsulate any identified glazing. AGL expects that the proactive contact with its tenants will be concluded by the end of March 2024, albeit that any resultant remedial actions will take longer, and will be contingent upon AGL’s tenants consenting to the works being undertaken.”

Source location
Response from acis group
Page 2 · response
Published 1 November 2023
Open published response
Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Existing arrangements addressed internal single glazing over time because the inherent risk was considered low.

Verbatim wording from the response
“The property also met the Regulator of Social Housing’s Decent Homes Standard, and AGL was not on notice of any defect relating to its repair and maintenance obligations, either in general or specifically in respect of the glazed door. Whilst AGL was aware of the presence of this type of glazing in some of its properties, the inherent risk was considered to be low, and therefore AGL initiated a policy to address it over time, as and when those properties with that type of glazing became empty, thus being picked up through the Lettable Standard.”

Source location
Response from acis group
Page 2 · response
Published 1 November 2023
Open published response

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026

Reports, concerns and published responses

Reports over time

Concerns raised1

Failure to replace internal glass doors in properties

Actions described in response An action is something this recipient says it has done, is doing, or plans to do in response to the concern raised.7

Respondent positions A position is what this recipient says about the concern when it does not describe a specific action.2

Actions described in response 7

Respondent positions 2