Amplius Living

Housing · Registered provider of social housing

Pin Request correction

First report 15 Nov 2019•Latest report 15 Nov 2019

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports
1

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Concerns and recipient responses

Statements from Amplius Living linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Addressed to Friendship Care and Housing Limited, now represented here by Amplius Living.

    Birmingham and Solihull

    AI-generated summary

    Mary Josephine Hoare · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Mary Josephine Hoare died on 16 May 2019 at Queen Elizabeth Hospital from catastrophic injuries sustained after deliberately climbing over the balcony of her second-floor apartment and falling. The report raised concerns that she was accepted into unsuitable independent living accommodation without full information about her recent mental health history, adequate suitability assessment, care planning or risk assessments. It also remained a concern that other applicants might be accepted into supported living settings without being fully assessed.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Amplius Living; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to complete full service users’ assessments

    Wider context from the report

    “5. At assessment a full service users’ assessment was not completed for Mrs. Hoare by the FCH assessor which would have been an opportunity to ask more searching questions of the applicant and her family. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Amplius Living; that does not assign responsibility.

    PFD Monitor interpretation

    Reliance on applicant and family information when assessing privately funded applicants

    Wider context from the report

    “1. In April 2019, and currently, Friendship Care and Housing Limited (‘FCH’), who provide care at Phoenix House, and the Solihull Care Housing Association Limited (‘SCHA’), are reliant upon information from the applicant and their family when assessing the suitability of a privately funded applicant to become a resident. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Amplius Living; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to complete care plans and risk assessments after admission

    Wider context from the report

    “7. Once Mrs. Hoare was a resident, a care plan and risk assessments were not completed. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Amplius Living; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to routinely obtain independent current medical information from applicants’ General Practitioners

    Wider context from the report

    “4. Phoenix House and other settings where FCH provide care do not routinely ask for information from applicant’s General Practitioners to obtain independent current medical information. It was discussed at inquest that there are various proportionate ways this information could be sought with the consent of the applicant. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Amplius Living; that does not assign responsibility.

    PFD Monitor interpretation

    Risk of incomplete and inaccurate applicant information about needs and risks

    Wider context from the report

    “2. Due to their changing circumstances and/or health, applicants and their families are not always well placed to be realistic about what the applicant’s needs and risks are. Therefore there is a risk that full and accurate information will not be provided to FCH and SCHA. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Amplius Living; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of a written admission process for assessment staff

    Wider context from the report

    “8. At inquest, evidence was given that improvements have already been made by FCH and SCHA to illicit more information from initial application forms but whilst consideration is being given to seeking information from an applicant’s GP for all privately funded applicants, a decision has not yet been made. Further whilst instruction has been given to the staff members involved in this case on the importance of completing full assessments prior to and post admission, no formal training or written admission process for staff carrying out assessment across all of FCH’s supported living services has been introduced. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Amplius Living; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of formal training for staff carrying out assessments

    Wider context from the report

    “8. At inquest, evidence was given that improvements have already been made by FCH and SCHA to illicit more information from initial application forms but whilst consideration is being given to seeking information from an applicant’s GP for all privately funded applicants, a decision has not yet been made. Further whilst instruction has been given to the staff members involved in this case on the importance of completing full assessments prior to and post admission, no formal training or written admission process for staff carrying out assessment across all of FCH’s supported living services has been introduced. ”
    Open source report
Back to top

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026