Concerns raised7
Failure of staff to act directly on residents' illness
Failure to recognise illness as requiring incident reporting
Failure to ensure the resident and one-to-one carer attend general-practitioner consultations
Failure to escalate carers' concerns to senior staff
Delays in early general-practitioner referral for residents with serious problems
Failure of staff to call emergency services for serious incidents
Failure to recognise the seriousness of situations requiring urgent hospital transfer
No linked response statementsNo action or position from this recipient is clearly linked to the concerns in this report.