Recipient

Cleric Computer Services LimitedIncludes reports addressed to a minister or senior office-holder acting for this organisation.

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First report 31 Oct 2023•Latest report 31 Oct 2023

Recipient record

Reports, concerns and published responses

Private and voluntary organisations · Private limited company. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
1

Naming this recipient

Published responses
100%

Found for named reports

Concerns addressed
1

Across all linked responses

Stated actions
3

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

100%published responses found
3stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Cleric Computer Services Limited linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Addressed to: Managing Director, Cleric.

    Newcastle and North Tyneside

    AI-generated summary

    Shiya Jonathan Barnard Collins · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    On 29 April 2022, Shiya Jonathan Barnard Collins sustained a severe leg laceration after kicking a glass door panel and suffered catastrophic blood loss before an ambulance arrived. The principal concern was that the ambulance service’s computer system prevented clinicians from assessing or upgrading the response despite repeated calls indicating that his condition was deteriorating.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Cleric Computer Services Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Failure of the control-room computer system to allow clinician assessment and upgrading of calls during ongoing live calls

    Wider context from the report

    “(1) Seven calls were made to the North East Ambulance Service (following the initial call) indicating that Shiya Collins’ condition was deteriorating. Call handlers recognised the need for clinical input in order to facilitate a possible upgrade of the ambulance response to category 1. However, the locking facility on the Cleric computer system used in the control room precluded any clinician from assessing/upgrading the call because the system was locked and unable to be accessed whilst live calls relating to the case were ongoing. ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Change records to open in read-only mode, requiring users to request a lock.

    Verbatim wording from the response

    “We have consulted with our customers (Ambulance Trusts) to explore potential improvements and we have agreed that minor changes will be implemented within the system:”

    Source location

    Response from North East Ambulance Service
    Page 3 · response
    Published 6 November 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Streamline requests to release a record lock from one user to another.

    Verbatim wording from the response

    “We have consulted with our customers (Ambulance Trusts) to explore potential improvements and we have agreed that minor changes will be implemented within the system:”

    Source location

    Response from North East Ambulance Service
    Page 3 · response
    Published 6 November 2023

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The system did not wholly preclude clinician access or call upgrading because several built-in mechanisms could overcome a locked record.

    Verbatim wording from the response

    “The lock feature is important to protect the integrity of the call and to stop data conflicts, the record (call) is only locked to an operator while they are active in the call. While it is technically correct that a clinician is not able to re-triage a call whilst it is in a locked state, I hope that the information I have provided adequately addresses the concern that “the computer system precluded any clinician from accessing/upgrading the call because the system was locked” Within the capabilities and provision of the Cleric system there are several means through which the ‘locking’ issue was able to have been overcome.(described above).”

    Source location

    Response from North East Ambulance Service
    Page 3 · response
    Published 6 November 2023

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Record locks will remain because they are fundamental, while existing operational procedures handle circumstances involving locked calls.

    Verbatim wording from the response

    “It is important to note that the above changes will not eliminate locks as they remain a fundamental mechanism within these types of system, they are minor amendments to streamline existing functionality. System users also have robust operational processes/procedures in place to handle such circumstances.”

    Source location

    Response from North East Ambulance Service
    Page 3 · response
    Published 6 November 2023

    Open published response
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

100%
100%All other recipients 58%
0%100%

How actions were described at the time

This respondent
33%67%
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026