Creative Support LimitedIncludes reports addressed to a minister or senior office-holder acting for this organisation.

Housing · Registered provider of social housing

Pin Request correction

First report 28 Nov 2019•Latest report 28 Nov 2019

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports
1

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Concerns and recipient responses

Statements from Creative Support Limited linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Addressed to: ████████ Service Director Creative Support Ltd.

    Inner North London

    AI-generated summary

    Christina Lawal · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Christina Lawal, who had type 2 diabetes and attended hospital regularly for dialysis, developed abdominal pain at home after returning from dialysis on 23 January 2019. She deteriorated, went into cardiac arrest shortly after paramedics arrived, and her death was confirmed at 23.05. The concerns included the absence of a cordless telephone for making emergency calls and the risk that ambulance triage callers may not provide accurate or updated information when they are not with the patient.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Creative Support Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Unavailability of cordless telephones for emergency calls

    Wider context from the report

    “1) The care worker had to return to the main office at Duncan Court in order to make a 999 call as there was no cordless telephone available for her use. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Creative Support Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Failure of ambulance service callers to recognise further patient deterioration when calling from a different location

    Wider context from the report

    “3) Callers to the ambulance service may not be aware of further deterioration in a patient’s condition if they are calling from a different location. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Creative Support Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Failure of emergency triage callers to provide correct patient information when not with the patient

    Wider context from the report

    “2) The emergency triage system used by the London Ambulance Service often involves the caller being asked to give information regarding the patient’s appearance (e.g. do they feel hot, are they sweating or clammy etc). Similarly callers may be asked to put questions to the patient regarding the nature and location pain. A caller may not give the correct information if they are not with the patient at the time of the call. ”
    Open source report
Back to top

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026