Recipient

Crossroads House Care Home

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First report 6 Aug 2018•Latest report 6 Aug 2018

Recipient record

Reports, concerns and published responses

Private and voluntary organisations · Residential care home. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
1

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

0%published responses found
0stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Crossroads House Care Home linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Addressed to Crossroads House Care Home (former CQC registration), now represented here by Crossroads House Care Home.

    Cornwall and Isles of Scilly

    AI-generated summary

    Phyllis Margaret LETCHER · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Phyllis Margaret Letcher died after sustaining a traumatic head injury in an unwitnessed fall down the staircase at Crossroads House Care Home on 2 March 2018; she died on 12 March 2018. The concerns identified were the lack of live CCTV monitoring of the staircase, the absence of key-fob access through the stairgate, and the absence of an alarm if the stairgate was left open.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Crossroads House Care Home; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of key fob access control through the stairgate

    Wider context from the report

    “(2) The absence of a key fob access through the stairgate. The court heard evidence that whilst access from the residential quarters is controlled by key fob there is no such control of access to the staircase. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Crossroads House Care Home; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of live CCTV monitoring of the staircase and other communal areas

    Wider context from the report

    “(1) The absence of live CCTV monitoring of the staircase and other communal areas. The court heard evidence that whilst there is CCTV recording of the corridors it is not by way of a live monitored feed and does not cover the staircase. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Crossroads House Care Home; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of an alarm when the stairgate is left open

    Wider context from the report

    “(3) The absence of an alarm in the event that the stairgate is left open. The court heard evidence that the stairgate has on occasions been left open allowing unrestricted access to the staircase. ”
    Open source report
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

0%
0%All other recipients 58%
0%100%

How actions were described at the time

This respondent
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026