Recipient

Crown Care Group

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First report 3 Mar 2020•Latest report 3 Mar 2020

Recipient record

Reports, concerns and published responses

Private and voluntary organisations · Care-home operator. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
1

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

0%published responses found
0stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Crown Care Group linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. South Yorkshire (West)

    AI-generated summary

    Eileen Pollard · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Eileen Pollard became unwell with symptoms of a myocardial infarction while receiving respite care at Buckingham Care Home and was later taken to hospital, where she died. During her admission, concerns were raised that her nurse call bell had not been answered or was not working. The report identified that daily call-bell checks were recorded on a pre-populated form, which could result in missed checks or failures not being recorded correctly.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Crown Care Group; that does not assign responsibility.

    PFD Monitor interpretation

    Failure of call-bell check records to accurately record completed checks and failures

    Wider context from the report

    “a) The call bells are checked daily as part of routine maintenance however the document which records the checks is pre populated with a ‘P’ for pass. This could lead to rooms being missed in the checks or a failure to correct a ‘P’ to an ‘F’ in the event of a fail. It may be the case that in the event of another patient requiring a call bell and it not working this could make a significant difference to the outcome for that individual and for that reason the maintenance arrangements are important. ”
    Open source report
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

0%
0%All other recipients 58%
0%100%

How actions were described at the time

This respondent
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026