Crown Care Group

Private and voluntary organisations · Care-home operator

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First report 3 Mar 2020•Latest report 3 Mar 2020

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports
1

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Concerns and recipient responses

Statements from Crown Care Group linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. South Yorkshire (West)

    AI-generated summary

    Eileen Pollard · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Eileen Pollard became unwell with symptoms of a myocardial infarction while receiving respite care at Buckingham Care Home and was later taken to hospital, where she died. During her admission, concerns were raised that her nurse call bell had not been answered or was not working. The report identified that daily call-bell checks were recorded on a pre-populated form, which could result in missed checks or failures not being recorded correctly.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Crown Care Group; that does not assign responsibility.

    PFD Monitor interpretation

    Failure of call-bell check records to accurately record completed checks and failures

    Wider context from the report

    “a) The call bells are checked daily as part of routine maintenance however the document which records the checks is pre populated with a ‘P’ for pass. This could lead to rooms being missed in the checks or a failure to correct a ‘P’ to an ‘F’ in the event of a fail. It may be the case that in the event of another patient requiring a call bell and it not working this could make a significant difference to the outcome for that individual and for that reason the maintenance arrangements are important. ”
    Open source report
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Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026