Recipient

East of England Community Health and Care NHS Trust

First report 5 Aug 2014•Latest report 27 Nov 2024

Recipient record

Reports, concerns and published responses

Health and care · NHS trust. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
2

Naming this recipient

Published responses
50%

Found for named reports

Concerns addressed
7

Across all linked responses

Stated actions
14

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

50%published responses found
14stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from East of England Community Health and Care NHS Trust linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Norfolk

    AI-generated summary

    Kenneth George Willard KING · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Kenneth George Willard KING had bilateral leg wounds requiring community nursing care, with delays in some visits and subsequent infection. He was admitted to hospital with cellulitis of both legs and died on 12 November 2023 from septic shock due to bilateral leg cellulitis. Concerns included the absence of a formal structure for physiological observations in community patients and delays in implementing staff training and restrictions on untrained bank staff.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to East of England Community Health and Care NHS Trust; that does not assign responsibility.

    PFD Monitor interpretation

    Reliance on subjective clinician judgment for decisions to perform physiological observations

    Wider context from the report

    “1. Evidence was heard that there is no formal structure in place as to when or with regard to the frequency of carrying out physiological observations on patients in the community. Observations are required to be taken if the attending clinician has any concerns about the patient's wellbeing or a deterioration in their condition, or at the request of a senior clinician or GP. No specific questions are asked of the patient, such as if they are feeling unwell, have pain or localised heat, the attending practitioner relies on general conversation carried out at their attendance to help form a view as to whether observations are required to be taken. It was accepted in evidence that the decision to perform observations relies on the clinical judgment of the relevant clinician, which is a subjective decision which may be exercised incorrectly and at variance with other clinicians. Different clinicians carry out visits in the community and so have no overall view of a patient's presentation and any deterioration. Written records are available but evidence was heard that in this case, on the last visit, the record of the previous attendance was looked at and no history prior to that. Evidence was heard that Health Care Practitioners may have limited clinical training and rely on instructions and advice from trained nurses. In this case, evidence was heard that Mr King presented as feeling well but had high inflammatory markers, which may mask when observations are required to be carried out. Some patients may not be forthcoming about any symptoms unless specifically asked. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to East of England Community Health and Care NHS Trust; that does not assign responsibility.

    PFD Monitor interpretation

    Delayed implementation of the required training programme

    Wider context from the report

    “2. Mr King died a year ago and although there is a training programme which is being devised and rolled out it is not expected to be in place for a further eighteen months. The policy to prevent bank staff applying for roles when they have not undergone the required training is not yet in place. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to East of England Community Health and Care NHS Trust; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to maintain and review a complete view of a patient's presentation and deterioration across community visits

    Wider context from the report

    “1. Evidence was heard that there is no formal structure in place as to when or with regard to the frequency of carrying out physiological observations on patients in the community. Observations are required to be taken if the attending clinician has any concerns about the patient's wellbeing or a deterioration in their condition, or at the request of a senior clinician or GP. No specific questions are asked of the patient, such as if they are feeling unwell, have pain or localised heat, the attending practitioner relies on general conversation carried out at their attendance to help form a view as to whether observations are required to be taken. It was accepted in evidence that the decision to perform observations relies on the clinical judgment of the relevant clinician, which is a subjective decision which may be exercised incorrectly and at variance with other clinicians. Different clinicians carry out visits in the community and so have no overall view of a patient's presentation and any deterioration. Written records are available but evidence was heard that in this case, on the last visit, the record of the previous attendance was looked at and no history prior to that. Evidence was heard that Health Care Practitioners may have limited clinical training and rely on instructions and advice from trained nurses. In this case, evidence was heard that Mr King presented as feeling well but had high inflammatory markers, which may mask when observations are required to be carried out. Some patients may not be forthcoming about any symptoms unless specifically asked. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to East of England Community Health and Care NHS Trust; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of a policy preventing untrained bank staff from applying for roles

    Wider context from the report

    “2. Mr King died a year ago and although there is a training programme which is being devised and rolled out it is not expected to be in place for a further eighteen months. The policy to prevent bank staff applying for roles when they have not undergone the required training is not yet in place. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to East of England Community Health and Care NHS Trust; that does not assign responsibility.

    PFD Monitor interpretation

    Limited clinical training of Health Care Practitioners

    Wider context from the report

    “1. Evidence was heard that there is no formal structure in place as to when or with regard to the frequency of carrying out physiological observations on patients in the community. Observations are required to be taken if the attending clinician has any concerns about the patient's wellbeing or a deterioration in their condition, or at the request of a senior clinician or GP. No specific questions are asked of the patient, such as if they are feeling unwell, have pain or localised heat, the attending practitioner relies on general conversation carried out at their attendance to help form a view as to whether observations are required to be taken. It was accepted in evidence that the decision to perform observations relies on the clinical judgment of the relevant clinician, which is a subjective decision which may be exercised incorrectly and at variance with other clinicians. Different clinicians carry out visits in the community and so have no overall view of a patient's presentation and any deterioration. Written records are available but evidence was heard that in this case, on the last visit, the record of the previous attendance was looked at and no history prior to that. Evidence was heard that Health Care Practitioners may have limited clinical training and rely on instructions and advice from trained nurses. In this case, evidence was heard that Mr King presented as feeling well but had high inflammatory markers, which may mask when observations are required to be carried out. Some patients may not be forthcoming about any symptoms unless specifically asked. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to East of England Community Health and Care NHS Trust; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to use specific symptom questions when deciding whether physiological observations are required

    Wider context from the report

    “1. Evidence was heard that there is no formal structure in place as to when or with regard to the frequency of carrying out physiological observations on patients in the community. Observations are required to be taken if the attending clinician has any concerns about the patient's wellbeing or a deterioration in their condition, or at the request of a senior clinician or GP. No specific questions are asked of the patient, such as if they are feeling unwell, have pain or localised heat, the attending practitioner relies on general conversation carried out at their attendance to help form a view as to whether observations are required to be taken. It was accepted in evidence that the decision to perform observations relies on the clinical judgment of the relevant clinician, which is a subjective decision which may be exercised incorrectly and at variance with other clinicians. Different clinicians carry out visits in the community and so have no overall view of a patient's presentation and any deterioration. Written records are available but evidence was heard that in this case, on the last visit, the record of the previous attendance was looked at and no history prior to that. Evidence was heard that Health Care Practitioners may have limited clinical training and rely on instructions and advice from trained nurses. In this case, evidence was heard that Mr King presented as feeling well but had high inflammatory markers, which may mask when observations are required to be carried out. Some patients may not be forthcoming about any symptoms unless specifically asked. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to East of England Community Health and Care NHS Trust; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of a formal structure for the timing and frequency of physiological observations in the community

    Wider context from the report

    “1. Evidence was heard that there is no formal structure in place as to when or with regard to the frequency of carrying out physiological observations on patients in the community. Observations are required to be taken if the attending clinician has any concerns about the patient's wellbeing or a deterioration in their condition, or at the request of a senior clinician or GP. No specific questions are asked of the patient, such as if they are feeling unwell, have pain or localised heat, the attending practitioner relies on general conversation carried out at their attendance to help form a view as to whether observations are required to be taken. It was accepted in evidence that the decision to perform observations relies on the clinical judgment of the relevant clinician, which is a subjective decision which may be exercised incorrectly and at variance with other clinicians. Different clinicians carry out visits in the community and so have no overall view of a patient's presentation and any deterioration. Written records are available but evidence was heard that in this case, on the last visit, the record of the previous attendance was looked at and no history prior to that. Evidence was heard that Health Care Practitioners may have limited clinical training and rely on instructions and advice from trained nurses. In this case, evidence was heard that Mr King presented as feeling well but had high inflammatory markers, which may mask when observations are required to be carried out. Some patients may not be forthcoming about any symptoms unless specifically asked. ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Provide targeted deteriorating-patient training for podiatrists and non-registered community clinicians while investigating attendance barriers.

    Verbatim wording from the response

    “Evidence was heard that Health Care Practitioners may have limited clinical training and rely on instructions and advice from trained nurses. The trust holds a clinical training programme that is open to registered and non-registered clinicians as per the competency matrix. Additional sessions are held, such as the Deteriorating Patient Training, which is open to all staff. From review of the attendance logs, it is acknowledged that there is lower uptake of this training by community staff, particularly podiatrists and non-registered clinicians including phlebotomists. The training sessions will have a targeted focus on those staff groups, and we are currently gathering information to understand the barriers and challenges to good attendance levels. It is also recognised that different staff groups will need different levels of training.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 2 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Complete consultation and ratification of the newly developed community competency matrix.

    Verbatim wording from the response

    “The current competency matrix has been under review and a newly developed community competency matrix has been out to consultation and is in the final stages of ratification. To support the competency management and sign off process, we have also developed competency passports aligned to each role. Each Place area will be completing a gap analysis of competency and training needs to ensure that our current clinical training programme is accessible and offers appropriate availability.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 3 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Complete place-level gap analyses of competency and training needs to improve training accessibility and availability.

    Verbatim wording from the response

    “The current competency matrix has been under review and a newly developed community competency matrix has been out to consultation and is in the final stages of ratification. To support the competency management and sign off process, we have also developed competency passports aligned to each role. Each Place area will be completing a gap analysis of competency and training needs to ensure that our current clinical training programme is accessible and offers appropriate availability.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 3 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Include the assessment guide and escalation plan in Deteriorating Patient training.

    Verbatim wording from the response

    “In this case, evidence was heard that Mr King presented as feeling well but had high inflammatory markers, which may mask when observations are required to be carried out. Some patients may not be forthcoming about any symptoms unless specifically asked. Trust guidance was updated and disseminated to all clinical staff to mandate the completion of physiological observations on every initial patient visit with immediate effect. A community patient escalation plan has been published and cascaded to support staff in identifying patients at risk of deterioration and the escalation actions that are required which includes the completion of physiological observations.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 2 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Create a community patient assessment guide containing exploratory questions to identify changes in condition and required further action.

    Verbatim wording from the response

    “A community patient assessment guide is being created which will provide exploratory questions that community staff can use to ascertain any changes in the patient’s condition and identify if any further action is required. Both of these documents and how to use them will be included in the Deteriorating Patient training.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 2 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Pilot named-clinician and geographical-area caseloads and analyse the results to inform the future community nursing model.

    Verbatim wording from the response

    “Handovers are completed to share learning and patient updates and clinical leads are available to support with complex patient discussions and escalation of conditions. As a trust we recognise the importance of continuity of care and are currently piloting a named clinician and geographical area caseload approach which is being analysed and will inform the development of our future community nursing model.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 2 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Mandate physiological observations during every initial community patient visit and disseminate the updated clinical guidance.

    Verbatim wording from the response

    “In this case, evidence was heard that Mr King presented as feeling well but had high inflammatory markers, which may mask when observations are required to be carried out. Some patients may not be forthcoming about any symptoms unless specifically asked. Trust guidance was updated and disseminated to all clinical staff to mandate the completion of physiological observations on every initial patient visit with immediate effect. A community patient escalation plan has been published and cascaded to support staff in identifying patients at risk of deterioration and the escalation actions that are required which includes the completion of physiological observations.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 2 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Deliver the clinical training programme on a rolling basis across locations, including enhanced wound-care and tissue-viability sessions.

    Verbatim wording from the response

    “Concern 2: Mr King died a year ago and although there is a training programme which is being devised and rolled out it is not expected to be in place for a further eighteen months. We would like to apologise if information previously presented has not been clear or has caused yourself or Mr King’s family any confusion. NCH&C has a full clinical training programme and currently is and will continue to be delivered on a rolling basis across various locations. Whilst most of the clinical training is provided by our clinical education team, additional or enhanced sessions are provided by subject matter experts. One example of this is the wound care and tissue viability training package that is provided by the Tissue Viability Specialist Nurse. I have included the 2025 wound care and tissue viability training plan for information.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 3 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Scope clinical training attendance and accessibility to identify barriers and challenges to participation.

    Verbatim wording from the response

    “As part of the action plan, we are currently scoping all clinical training to understand previous attendance levels and accessibility of sessions, so we can understand barriers or challenges to accessing the training. The tissue viability wound care pathway has been a priority workstream within our community transformation programme, ‘Better for All’. The workstream has a number of quality improvement initiatives and focus areas such as the implementation of the National Wound Care Strategy guidance and the use of digital technology in wound care, which have different timeframes for completion. For clarity, the eighteen-month timeframe stated at the inquest was relating to the Better for all transformation programme duration and some of the individual initiatives, rather than the training programme which is on a rolling agenda.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 3 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Develop competency passports aligned to each clinical role to support competency management and sign-off.

    Verbatim wording from the response

    “The current competency matrix has been under review and a newly developed community competency matrix has been out to consultation and is in the final stages of ratification. To support the competency management and sign off process, we have also developed competency passports aligned to each role. Each Place area will be completing a gap analysis of competency and training needs to ensure that our current clinical training programme is accessible and offers appropriate availability.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 3 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Publish and cascade a community patient escalation plan covering deterioration identification, escalation actions and physiological observations.

    Verbatim wording from the response

    “In this case, evidence was heard that Mr King presented as feeling well but had high inflammatory markers, which may mask when observations are required to be carried out. Some patients may not be forthcoming about any symptoms unless specifically asked. Trust guidance was updated and disseminated to all clinical staff to mandate the completion of physiological observations on every initial patient visit with immediate effect. A community patient escalation plan has been published and cascaded to support staff in identifying patients at risk of deterioration and the escalation actions that are required which includes the completion of physiological observations.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 2 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Restrict temporary-worker bookings for community shifts to staff known to the local team whose competencies are signed off.

    Verbatim wording from the response

    “The policy to prevent bank staff applying for roles when they have not undergone the required training is not yet in place. We acknowledge that there is inconsistent and variable levels of clinical supervision and monitoring/management of clinical competencies for this staff group. The majority of our bank staff are well known to the substantive teams and are supported with training and clinical supervision. The competency passports and matrix will provide a robust process for competency management moving forward. As part of the interim plan, restrictions are in place so that only temporary worker staff known to the local team and where competencies are signed off will be able to book community shifts.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 3 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Conduct ongoing shadow and observational review shifts to assess non-registered clinicians’ practical skills and theoretical knowledge.

    Verbatim wording from the response

    “Our non-registered clinicians do work under the delegation of registered staff who provide ongoing advice, support and review. Shadow and observational review shifts are completed to ensure competency of individuals in both practical skill and theoretical knowledge. This is an ongoing review process and will be supported with the competency passports. In addition to this monitoring and overview, there is an expectation that staff work within their limitations and escalate where further support and development is required.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 3 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Develop more consistent approaches to patient-record review before visits, including for urgent-care visits.

    Verbatim wording from the response

    “All community clinicians are given thirty minutes protected time each day for visit preparation, which includes reviewing of patient records prior to visits. We acknowledge that the record review can be variable across clinicians practice and that is an area of focus to understand why. It is also recognised that clinicians responding to urgent care visits may not have the ability to review the record at all prior to the visit. We are looking at ways to ensure more consistency with the senior operational and quality leadership team.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 2 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Operational pressures make consistent allocation of individual community clinicians difficult, requiring staff movement to minimise patient risk.

    Verbatim wording from the response

    “Different clinicians carry out visits in the community and so have no overall view of a patient's presentation and any deterioration. Written records are available but evidence was heard that in this case, on the last visit, the record of the previous attendance was looked at and no history from that visit. Due to operational pressures and the need to work flexibly with staff allocation to ensure patients with priority and complex needs are seen in a timely manner, it continues to be very difficult to provide consistent staff allocation to individual patients. Whilst this would be best practice for continuity of care, escalation actions such as the movement of staff are sometimes required to minimise risk to our patients. Whenever possible continuity of care is maintained and patients most at risk or at end of life would be prioritised.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 2 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Clinicians attending urgent care visits may be unable to review patient records before the visit, limiting consistent record review.

    Verbatim wording from the response

    “All community clinicians are given thirty minutes protected time each day for visit preparation, which includes reviewing of patient records prior to visits. We acknowledge that the record review can be variable across clinicians practice and that is an area of focus to understand why. It is also recognised that clinicians responding to urgent care visits may not have the ability to review the record at all prior to the visit. We are looking at ways to ensure more consistency with the senior operational and quality leadership team.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 2 · response
    Published 2 December 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The eighteen-month timeframe applied to the transformation programme and some initiatives, not to the rolling clinical training programme.

    Verbatim wording from the response

    “Concern 2: Mr King died a year ago and although there is a training programme which is being devised and rolled out it is not expected to be in place for a further eighteen months. We would like to apologise if information previously presented has not been clear or has caused yourself or Mr King’s family any confusion. NCH&C has a full clinical training programme and currently is and will continue to be delivered on a rolling basis across various locations. Whilst most of the clinical training is provided by our clinical education team, additional or enhanced sessions are provided by subject matter experts. One example of this is the wound care and tissue viability training package that is provided by the Tissue Viability Specialist Nurse. I have included the 2025 wound care and tissue viability training plan for information.”

    Source location

    Response from Norfolk Community Health & Care NHS Trust
    Page 3 · response
    Published 2 December 2024

    Open published response
  2. Norfolk

    AI-generated summary

    JOHN HENRY WILSHER · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Mr Wilsher, a resident of Springdale Care Home, deteriorated after falls and was found to have extradural and subdural haemorrhages. He died on 21 December 2013 after discharge from hospital to the care home, which quickly became unable to cope with his mobility. Concerns included inaccurate discharge information, inadequate communication about his care needs and prior referral, and delays or gaps in care assessments.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to East of England Community Health and Care NHS Trust; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to communicate concerns about care home adequacy

    Wider context from the report

    “(2) Concerns were raised by the GP and a referral made to NCC Community Services on 25 November 2013 as to the suitability of the Care Home in providing care to Mr Wilsher due to his deteriorating condition. He was admitted to NNUH on 27 November 2013 for assessment and plans were made for discharge to the Care Home. Neither NNUH nor the Care Home were aware concerns had already been raised (prior to a further deterioration in his condition) as to the adequacy of the Care Home to cope with his needs. On Mr Wilsher’s discharge to the Care Home it quickly became apparent they could not cope with his needs. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to East of England Community Health and Care NHS Trust; that does not assign responsibility.

    PFD Monitor interpretation

    Delays in NCC Community Services assessments

    Wider context from the report

    “(3) An assessment was carried out by NCC Community Services on 13 December 2013 by which time Mr Wilsher had been admitted to NNUH and discharged and plans were already in place for his transfer to a nursing home. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to East of England Community Health and Care NHS Trust; that does not assign responsibility.

    PFD Monitor interpretation

    Unavailability of nursing assessment outcomes during community services assessments

    Wider context from the report

    “(4) The outcome of the Nursing Assessment carried out on 10 December 2013 was not available at the time of the Community Services Assessment. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to East of England Community Health and Care NHS Trust; that does not assign responsibility.

    PFD Monitor interpretation

    Inaccurate information in NNUH discharge letters

    Wider context from the report

    “(1) The information contained in the NNUH Discharge Letter is inaccurate; ”
    Open source report
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

50%
50%All other recipients 58%
0%100%

How actions were described at the time

This respondent
29%57%14%
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026