Harrods Limited

Private and voluntary organisations · Private limited company

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First report 14 Dec 2022•Latest report 14 Dec 2022

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports
1

Naming this recipient

Published responses
100%

Found for named reports

Concerns addressed
2

Across all linked responses

Stated actions
4

Described in responses

Concerns and recipient responses

Statements from Harrods Limited linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. East London

    AI-generated summary

    Fatima Abukar · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Fatima Abukar, a 14-year-old girl, died from catastrophic head injuries after the privately owned e-scooter she was riding entered the carriageway and struck a mini-bus. The concerns included e-scooter fatalities and enforcement, the absence of a requirement for riders of legally authorised scooters to wear head protection, and inconsistent or insufficiently prominent warnings about illegal e-scooter use.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Harrods Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Reduced legal enforcement of unlawful e-scooter use

    Wider context from the report

    “1. Evidence in this inquest confirmed that since 2019 here have been 8 recorded fatalities involving e-scooters in London and 31 in the country at large. At the time of her death Ms Abukar was riding a privately owned e-scooter on a public highway. Despite the ubiquity of such devices on London’s streets, riding them on public roads is unlawful. Whereas approximately 4000 unlawfully used scooters were seized by the Metropolitan Police Service in 2021, only 1100 were confiscated in 2022. The reduction is attributable to a change in policy introduced in November 2021. An inverse correlation exists between the rate of legal enforcement and the rate of deaths caused by e-scooters. The number of deaths in Q1 & 2 of 2022 is more than double that of Q1 & 2 of 2021. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Harrods Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to provide prominent written warnings about the illegal use of e-scooters

    Wider context from the report

    “3. Some manufacturers and retailers of e-scooters in England and Wales provide consumers with written warnings about the illegal use of e-scooters, others do not. Where such warnings are present, often they are not prominent. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Harrods Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to require head protection for riders of legally authorised scooters

    Wider context from the report

    “2. Ms Abukar died due to traumatic head injuries. Riders of legally authorised scooters (those hired from licenced operators) are not required to wear head protection. ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Advise customers at sale that Harrods E-Scooters are unsuitable for road use and record the warning on sales receipts.

    Verbatim wording from the response

    “At the time of writing, customers are advised at the point of sale that E-Scooters purchased from Harrods are not suitable for road use and text is added to their sales receipts to reflect this. Furthermore, we routinely recommend to customers that they purchase helmets for use with their E-Scooters. Helmets are available for sale in the Technology department and are displayed alongside the E-Scooters. We are also implementing age verification checks at the point of sale to ensure that E-Scooters are not sold to persons under the age of 18.”

    Source location

    Response from Harrods
    Page 1 · response
    Published 19 December 2022

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Recommend helmets to E-Scooter purchasers and display helmets for sale alongside E-Scooters in the Technology department.

    Verbatim wording from the response

    “At the time of writing, customers are advised at the point of sale that E-Scooters purchased from Harrods are not suitable for road use and text is added to their sales receipts to reflect this. Furthermore, we routinely recommend to customers that they purchase helmets for use with their E-Scooters. Helmets are available for sale in the Technology department and are displayed alongside the E-Scooters. We are also implementing age verification checks at the point of sale to ensure that E-Scooters are not sold to persons under the age of 18.”

    Source location

    Response from Harrods
    Page 1 · response
    Published 19 December 2022

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Display E-Scooter legal-use notices in-store and online, and direct in-store purchasers to read them before completing purchases.

    Verbatim wording from the response

    “Further to the above, we are now taking steps to prepare notices to be displayed in the Technology department and on our online retail website, harrods.com. Such notices will make clear that it is illegal to use an E-Scooter on a public road and in spaces that are set aside for use by pedestrians, cyclists and horse-riders”

    Source location

    Response from Harrods
    Page 1 · response
    Published 19 December 2022

    Open published response
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Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026