Recipient

Harrods Limited

First report 14 Dec 2022•Latest report 14 Dec 2022

Recipient record

Reports, concerns and published responses

Private and voluntary organisations · Private limited company. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports: 1
Published responses: 100%
Concerns addressed: 2
Stated actions: 4

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

100%published responses found

4stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Harrods Limited linked to the concerns in each report. Select any concern, action or position to view the source wording.

14 Dec2022
East London
Concerns raised3
1. Reduced legal enforcement of unlawful e-scooter use
2. Failure to provide prominent written warnings about the illegal use of e-scooters
3. Failure to require head protection for riders of legally authorised scooters
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response 3
1. Action
  Advise customers at sale that Harrods E-Scooters are unsuitable for road use and record the warning on sales receipts.
  Stated completed
2. Action
  Recommend helmets to E-Scooter purchasers and display helmets for sale alongside E-Scooters in the Technology department.
  Stated completed
3. Action
  Display E-Scooter legal-use notices in-store and online, and direct in-store purchasers to read them before completing purchases.
  Stated in progress
AI-generated summary

Fatima Abukar · Prevention of Future Deaths report

This summary was generated using AI from the published report. Please read the original report for the complete account.

Report summary

Fatima Abukar, a 14-year-old girl, died from catastrophic head injuries after the privately owned e-scooter she was riding entered the carriageway and struck a mini-bus. The concerns included e-scooter fatalities and enforcement, the absence of a requirement for riders of legally authorised scooters to wear head protection, and inconsistent or insufficiently prominent warnings about illegal e-scooter use.

Read the report on judiciary.uk
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Harrods Limited; that does not assign responsibility.
PFD Monitor interpretation
Reduced legal enforcement of unlawful e-scooter use
Wider context from the report
“1. Evidence in this inquest confirmed that since 2019 here have been 8 recorded fatalities involving e-scooters in London and 31 in the country at large. At the time of her death Ms Abukar was riding a privately owned e-scooter on a public highway. Despite the ubiquity of such devices on London’s streets, riding them on public roads is unlawful. Whereas approximately 4000 unlawfully used scooters were seized by the Metropolitan Police Service in 2021, only 1100 were confiscated in 2022. The reduction is attributable to a change in policy introduced in November 2021. An inverse correlation exists between the rate of legal enforcement and the rate of deaths caused by e-scooters. The number of deaths in Q1 & 2 of 2022 is more than double that of Q1 & 2 of 2021. ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Harrods Limited; that does not assign responsibility.
PFD Monitor interpretation
Failure to provide prominent written warnings about the illegal use of e-scooters
Wider context from the report
“3. Some manufacturers and retailers of e-scooters in England and Wales provide consumers with written warnings about the illegal use of e-scooters, others do not. Where such warnings are present, often they are not prominent. ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Harrods Limited; that does not assign responsibility.
PFD Monitor interpretation
Failure to require head protection for riders of legally authorised scooters
Wider context from the report
“2. Ms Abukar died due to traumatic head injuries. Riders of legally authorised scooters (those hired from licenced operators) are not required to wear head protection. ”
Open source report
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Advise customers at sale that Harrods E-Scooters are unsuitable for road use and record the warning on sales receipts.

Verbatim wording from the response
“At the time of writing, customers are advised at the point of sale that E-Scooters purchased from Harrods are not suitable for road use and text is added to their sales receipts to reflect this. Furthermore, we routinely recommend to customers that they purchase helmets for use with their E-Scooters. Helmets are available for sale in the Technology department and are displayed alongside the E-Scooters. We are also implementing age verification checks at the point of sale to ensure that E-Scooters are not sold to persons under the age of 18.”

Source location
Response from Harrods
Page 1 · response
Published 19 December 2022
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Recommend helmets to E-Scooter purchasers and display helmets for sale alongside E-Scooters in the Technology department.

Verbatim wording from the response
“At the time of writing, customers are advised at the point of sale that E-Scooters purchased from Harrods are not suitable for road use and text is added to their sales receipts to reflect this. Furthermore, we routinely recommend to customers that they purchase helmets for use with their E-Scooters. Helmets are available for sale in the Technology department and are displayed alongside the E-Scooters. We are also implementing age verification checks at the point of sale to ensure that E-Scooters are not sold to persons under the age of 18.”

Source location
Response from Harrods
Page 1 · response
Published 19 December 2022
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Display E-Scooter legal-use notices in-store and online, and direct in-store purchasers to read them before completing purchases.

Verbatim wording from the response
“Further to the above, we are now taking steps to prepare notices to be displayed in the Technology department and on our online retail website, harrods.com. Such notices will make clear that it is illegal to use an E-Scooter on a public road and in spaces that are set aside for use by pedestrians, cyclists and horse-riders”

Source location
Response from Harrods
Page 1 · response
Published 19 December 2022
Open published response

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026

Reports, concerns and published responses

Reports over time

Concerns raised3

Reduced legal enforcement of unlawful e-scooter use

Failure to provide prominent written warnings about the illegal use of e-scooters

Failure to require head protection for riders of legally authorised scooters

Actions described in response An action is something this recipient says it has done, is doing, or plans to do in response to the concern raised.3

Actions described in response 3