Recipient

Herefordshire Council

First report 8 Jun 2022•Latest report 25 Oct 2024

Recipient record

Reports, concerns and published responses

Local government · English unitary authority. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
3

Naming this recipient

Published responses
100%

Found for named reports

Concerns addressed
5

Across all linked responses

Stated actions
20

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

100%published responses found
20stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Herefordshire Council linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Herefordshire

    AI-generated summary

    Mark Francis ECCLES · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Mark Francis Eccles died after a vehicle pulled out in front of his motorcycle near a junction while he was travelling on the B4361. The substantive concerns were limited visibility at the junction and that it was subject to the National Speed Limit.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Herefordshire Council; that does not assign responsibility.

    PFD Monitor interpretation

    Limited visibility at the junction

    Wider context from the report

    “(1) Visibility at the junction is limited. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Herefordshire Council; that does not assign responsibility.

    PFD Monitor interpretation

    National Speed Limit at the junction

    Wider context from the report

    “(2) The junction is subject to the National Speed Limit ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Reassess the junction during the 2025/26 programme to determine whether visibility improvements should be prioritised.

    Verbatim wording from the response

    “As the budget for 2024/25 year is already fully committed for scheme delivery, we will nonetheless reassess this location as part of the upcoming 2025/6 year, with a view to determine if any improvements to visibility are justified as a priority, over and above other schemes. If they do, then the Council will undertake the necessary works next year. We will write to you of the progress in this regard at the appropriate time.”

    Source location

    Response from Herefordshire Council
    Page 2 · response
    Published 31 October 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Install an official highways mirror at the junction and remove the privately installed mirror.

    Verbatim wording from the response

    “c) In response to your report, the Council will now install an “official” highways mirror to improve visibility at this junction, and the existing one that has been privately installed since the collision will be removed.”

    Source location

    Response from Herefordshire Council
    Page 1 · response
    Published 31 October 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Limited funds and existing prioritisation mean the Council cannot currently undertake engineering improvements at this lower-collision site.

    Verbatim wording from the response

    “At this specific location, there has been one further personal injury collision in the last 20 years, and it has not therefore featured in the prioritised list for engineering works or other improvements.”

    Source location

    Response from Herefordshire Council
    Page 2 · response
    Published 31 October 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The Council considers the road’s National Speed Limit appropriate under Department for Transport criteria, which do not support isolated speed-limit interventions.

    Verbatim wording from the response

    “2. The junction is subject to the National Speed Limit”

    Source location

    Response from Herefordshire Council
    Page 2 · response
    Published 31 October 2024

    Open published response
  2. Herefordshire

    AI-generated summary

    SAM MALCOLM TAYLOR · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Sam Malcolm Taylor had mental health issues and previous suicide attempts, and was found alone in a tent next to the River Wye. The report raised concerns that a council communication process failure meant no contact was made with him or approved contacts before his death, that a housing vulnerability assessment was not progressed, and that systems for identifying process failures should be effective.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Herefordshire Council; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to progress applications to establish vulnerability

    Wider context from the report

    “(2) Evidence suggests that in reality Mr Taylor would have met the threshold for vulnerability set out in the Housing Act 1996 but the failure to progress the application resulted in this never being established. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Herefordshire Council; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of an effective system for identifying process failure

    Wider context from the report

    “(3) A system for identifying process failure should be in place and effective. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Herefordshire Council; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to make contact with the deceased or approved contacts

    Wider context from the report

    “(1) A prevention duty was owed to the deceased and due to Herefordshire Council communication process failure, contact was not made with him or those with whom he had approved contact prior to his death. ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Complete the overhaul of housing systems, procedures and operating practices.

    Verbatim wording from the response

    “4. A significant overhaul of systems, procedures and operating practices is required.”

    Source location

    Response from Herefordshire Council
    Page 2 · response
    Published 7 July 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Strengthen housing processes from first contact through decision-making and provide ongoing management guidance to frontline officers.

    Verbatim wording from the response

    “• An experienced interim service manager has been in post since April 2023 and is leading the service improvement and development work which has already delivered strengthened processes, from first point of contact through to decision making, reviewed housing procedures to ensure they align with the Homelessness Reduction Act and is providing ongoing comprehensive management guidance and support to front line officers. Additional experienced interim capacity has also been brought into the service at the front line to support the embedding of the changes.”

    Source location

    Response from Herefordshire Council
    Page 2 · response
    Published 7 July 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Roll out partnership working with health colleagues to share relevant information for decision-making.

    Verbatim wording from the response

    “The wider recommendations in relation to partnership working will roll out from January 2024. This will specifically include working with health colleagues in relation to ensuring that relevant information is shared to feed into any decision making processes.”

    Source location

    Response from Herefordshire Council
    Page 3 · response
    Published 7 July 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Develop and roll out a case-auditing programme within the quality-assurance framework.

    Verbatim wording from the response

    “A programme of case auditing is also being developed in line with the directorate’s overall quality assurance framework which will roll out from October 2023.”

    Source location

    Response from Herefordshire Council
    Page 4 · response
    Published 7 July 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Operate supervision, CRM oversight and weekly case reviews to identify and address process failures.

    Verbatim wording from the response

    “Herefordshire Council can confirm that a system for identifying any process failure is now in place and operating. The system covers:”

    Source location

    Response from Herefordshire Council
    Page 4 · response
    Published 7 July 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Review housing procedures to align them with the Homelessness Reduction Act.

    Verbatim wording from the response

    “• An experienced interim service manager has been in post since April 2023 and is leading the service improvement and development work which has already delivered strengthened processes, from first point of contact through to decision making, reviewed housing procedures to ensure they align with the Homelessness Reduction Act and is providing ongoing comprehensive management guidance and support to front line officers. Additional experienced interim capacity has also been brought into the service at the front line to support the embedding of the changes.”

    Source location

    Response from Herefordshire Council
    Page 2 · response
    Published 7 July 2023

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    A vulnerability assessment was not required initially because the applicant owed a Prevention Duty; it became relevant only if a Relief Duty arose.

    Verbatim wording from the response

    “At the point at which Mr Taylor contacted the service, he was not homeless in line with relevant legislation and it was not anticipated that he would be homeless until after the weekend; hence he was owed a Prevention duty at the time of contact with the service. He was made aware that should his circumstances change, then a Relief duty would be owed.”

    Source location

    Response from Herefordshire Council
    Page 3 · response
    Published 7 July 2023

    Open published response
  3. Herefordshire

    AI-generated summary

    Paul Haydn MORRIS and Alison Margaret MORRIS · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Paul Haydn MORRIS and Alison Margaret MORRIS died together with their family dog in a road traffic collision while crossing the A44 at Crooked Well, Kington, Herefordshire. The report raised concerns about limited visibility at the footpath crossing and invited consideration of foliage, safety barriers, the crossing design or position, traffic speed and signage.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Herefordshire Council; that does not assign responsibility.

    PFD Monitor interpretation

    Limited visibility at the footpath crossing of the A44

    Wider context from the report

    “(1) The point where the footpath crosses the A44 provides limited visibility to both pedestrians and motorists ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Remove foliage to improve forward visibility at the crossing.

    Verbatim wording from the response

    “Following the collision, works were immediately undertaken to remove foliage and to improve the forward visibility at the location, this work taking place after the joint inspection by the Police and the Council’s lead road safety officer. An instruction has subsequently been issued to Balfor Beauty Living Places for the reinstatement of visibility splays along the length of the bypass; it is anticipated that this additional work will be complete before the end of September 2022. This piece of work will improve the visibility for pedestrians and motorists alike.”

    Source location

    Response from Kington Bypass Herefordshire Council
    Page 2 · response
    Published 6 October 2022

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Reinstate visibility splays along the bypass to improve visibility for pedestrians and motorists.

    Verbatim wording from the response

    “Following the collision, works were immediately undertaken to remove foliage and to improve the forward visibility at the location, this work taking place after the joint inspection by the Police and the Council’s lead road safety officer. An instruction has subsequently been issued to Balfor Beauty Living Places for the reinstatement of visibility splays along the length of the bypass; it is anticipated that this additional work will be complete before the end of September 2022. This piece of work will improve the visibility for pedestrians and motorists alike.”

    Source location

    Response from Kington Bypass Herefordshire Council
    Page 2 · response
    Published 6 October 2022

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Add the Kington Bypass to an enhanced maintenance regime with quarterly safety inspections and designated steward awareness of site safety requirements.

    Verbatim wording from the response

    “i) The issue of prevailing foliage is addressed above. In addition, the Council will add the Kington Bypass to its list of sites that require an enhanced maintenance regime. On top of regular monthly maintenance inspections for the A44, the whole site will have specific quarterly safety inspections that will include the side road and the footpath. The locality steward responsible for the inspections will be made aware of the requirements needed to ensure safety at this location. The regime will also ensure that the forward visibility along the bypass is maintained as per the original design requirements, taking into account the prevailing speed limit in force.”

    Source location

    Response from Kington Bypass Herefordshire Council
    Page 2 · response
    Published 6 October 2022

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The existing pedestrian guardrail is considered adequate protection, so the historic crossing will not be moved or bridged.

    Verbatim wording from the response

    “iii) The crossing point is a historic one and pre-dates the construction of the bypass. The line of the path is a public right of way, reference Kington Urban Footpath 29. The line of the path is complicated by the presence of a footbridge over the adjacent Gilwern Brook. The path is popular locally and provides ready access to the Offa’s Dyke. There are no plans at this time to either move the line of the footpath or to provide a footbridge over the A44. The presence of the pedestrian guardrail is considered to offer adequate protection and is standard practice for numerous situations where public rights of way cross a highway in the county.”

    Source location

    Response from Kington Bypass Herefordshire Council
    Page 2 · response
    Published 6 October 2022

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The pedestrian guardrail is considered adequate, so its position and layout will not be altered.

    Verbatim wording from the response

    “ii) The safety barrier, in the form of pedestrian guardrail, was installed to prevent pedestrians moving from the river bridge directly onto the bypass. It has the effect of halting pedestrians and encouraging them to check for traffic prior to crossing the road. There are no plans to move or alter the position or layout of the pedestrian guardrail as it is considered adequate to prevent inadvertent entry onto the bypass. The police are aware of this and have not raised any objections.”

    Source location

    Response from Kington Bypass Herefordshire Council
    Page 2 · response
    Published 6 October 2022

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The speed limit will not be lowered below 50mph because that is considered appropriate for this road and limits apply by road section.

    Verbatim wording from the response

    “iv) The A44 is currently subject to the National Speed Limit, i.e. 60mph for a single carriageway road. The Council is soon to consult on the lowering of the speed limit to 50mph, the lowest speed limit that is considered appropriate for this class of road and its nature, i.e. a road with minimal access points and good overall visibility. The Council will not be seeking to lower the speed limit further in the vicinity of the collision as speed limits are not set for point locations but rather for the overall look and feel of the network over a section of road. It is anticipated that this will take up to nine months to complete in order to allow for consultation and the statutory processes for making the necessary traffic regulation orders.”

    Source location

    Response from Kington Bypass Herefordshire Council
    Page 3 · response
    Published 6 October 2022

    Open published response
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

100%
100%All other recipients 58%
0%100%

How actions were described at the time

This respondent
30%20%50%
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026