InsureandGoIncludes reports addressed to a minister or senior office-holder acting for this organisation.

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First report 12 Oct 2017•Latest report 12 Oct 2017

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports
1

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Concerns and recipient responses

Statements from InsureandGo linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Addressed to: Chief Executive, InsureandGo.

    Manchester West

    AI-generated summary

    Ruth Thompson · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Ruth Thompson became unwell in Italy on 14 April 2017 after suffering a dissecting aortic aneurysm and underwent surgery, but subsequently sustained a pontine brain infarction and developed pressure sores during prolonged immobility. She was repatriated to the United Kingdom, entered end-of-life care on 30 May 2017, and died on 31 May 2017. The substantive concerns included inadequate communication and transfer documentation, lack of proper or informed consent, and insufficient clinical information being provided to UK clinicians, causing delay and uncertainty in treatment and care.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to InsureandGo; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to obtain proper or informed consent for transfer

    Wider context from the report

    “1. Whilst the family and next of kin accepted that medical discharge from the Ospedale Monaldi and a decision for transfer was made on an assumption that the deceased was medically fit for transfer, the evidence revealed that:- a. In fact, the deceased died within 16 days of repatriation having survived for over a month in hospital in Italy. b. The assurances that the transfer team could speak English and communicate with the deceased at times, the deceased was accompanied by a German clinician with limited English communication and inadequate transfer notes in fact the United Kingdom. c. No proper or informed consent was obtained for the transfer as the evidence suggested that very little information as to the condition and care plan of the deceased had been communicated to the deceased. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to InsureandGo; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to ensure effective communication during transfer

    Wider context from the report

    “1. Whilst the family and next of kin accepted that medical discharge from the Ospedale Monaldi and a decision for transfer was made on an assumption that the deceased was medically fit for transfer, the evidence revealed that:- a. In fact, the deceased died within 16 days of repatriation having survived for over a month in hospital in Italy. b. The assurances that the transfer team could speak English and communicate with the deceased at times, the deceased was accompanied by a German clinician with limited English communication and inadequate transfer notes in fact the United Kingdom. c. No proper or informed consent was obtained for the transfer as the evidence suggested that very little information as to the condition and care plan of the deceased had been communicated to the deceased. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to InsureandGo; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to communicate vital transfer information to patients, families and receiving clinicians

    Wider context from the report

    “2. On her transfer to the United Kingdom, clinicians within the Accident & Emergency Department at the Royal Bolton Hospital were only supplied with two sheets of information from the hospital, written in Italian, which required doctors to use Google Translate, written attempt to interpret that document. The documentation was inadequate and not fit for purpose in that it failed to note or provide basic handover information including:- a. Operative details; b. Interventional treatment and observations; c. Ongoing prescribed medication; d. Recent test results; e. Identification of investigative procedures and their results; f. Treatment plan following discharge; 3. Accordingly, the issue of adequacy of communication of vital information to the deceased, her next of kin and treating clinicians in the United Kingdom following air ambulance transfer from abroad created delay and uncertainty in treatment and care. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to InsureandGo; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to provide adequate handover documentation for transferred patients

    Wider context from the report

    “2. On her transfer to the United Kingdom, clinicians within the Accident & Emergency Department at the Royal Bolton Hospital were only supplied with two sheets of information from the hospital, written in Italian, which required doctors to use Google Translate, written attempt to interpret that document. The documentation was inadequate and not fit for purpose in that it failed to note or provide basic handover information including:- a. Operative details; b. Interventional treatment and observations; c. Ongoing prescribed medication; d. Recent test results; e. Identification of investigative procedures and their results; f. Treatment plan following discharge; ”
    Open source report
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Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026