Magenta Living Support Link

Other public bodies · Sub-organisation

Pin Request correction

First report 28 Jan 2016•Latest report 28 Jan 2016

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports
1

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Concerns and recipient responses

Statements from Magenta Living Support Link linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Liverpool and the Wirral

    AI-generated summary

    Ronald VOLANTE · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Ronald Volante, who had ischaemic heart disease and an enlarged heart, called an out-of-hours alarm monitoring service for help on 5 November 2015. An ambulance was called, but information about his cardiac history was not passed on, and the service did not report a change in his condition when he stopped responding; he was found deceased when the ambulance arrived. The concerns focused on call-handler training, use of medical history, and communicating changes in circumstances to emergency services.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Magenta Living Support Link; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to use available medical history to advise ambulance services of cardiac problems

    Wider context from the report

    “(1) Magenta Living Support Link had access to Mr Volante’s medical history and there is no evidence that this was used to advise the ambulance service of his cardiac problems – is this covered in the induction training of call handlers? ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Magenta Living Support Link; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to advise doctors or emergency services of changes in circumstances after the first call

    Wider context from the report

    “(2) Magenta Living Support Link were aware that there had been a change in Mr Volante’s presentation by 18.46 as he did not respond to the news that an ambulance was on the way – is this covered in induction training of call handlers with regard to advising a doctor or emergency service of a change in circumstances after the first call? ”
    Open source report
Back to top

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026