
Worcestershire
Concerns raised11
Delays in calling an ambulance when a resident’s condition requires emergency assistance
Failure to maintain records of medications dispensed to residents
Failure to record required twice-daily oral-cavity checks
Ineffective investigation of resident deaths
Failure to ensure effective supervision of nursing staff
Failure to materially improve senior management oversight of the Registered Manager and deputy manager
Failure to improve record keeping and record retention
Failure to provide accurate and comprehensive audit information
Shortcomings in senior management oversight of the Registered Manager
Failure to ensure that all medications are recorded
Failure to complete nursing records of residents’ medical conditions
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
No linked response statementsNo action or position from this recipient is clearly linked to the concerns in this report.