Tandridge District Council

Local government · English district council

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First report 9 Mar 2016•Latest report 21 Sep 2017

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports
2

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Concerns and recipient responses

Statements from Tandridge District Council linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Surrey

    AI-generated summary

    Derek Clifford Dudley · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Derek Clifford Dudley was found deceased from hypothermia outside the back door of his home on 6 March 2017, after previously activating his community alarm following a fall. Concerns included the call being ended before he had got up, limited follow-up after a later unanswered call, unsupervised trainee operators, the absence of pro forma questions, and insufficient background information for assessing service users’ needs.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tandridge District Council; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to require trainee Telecare Operators to obtain approval before closing calls

    Wider context from the report

    “The Telecare operator who took Mr Dudley’s call was in her probationary period with the Service but was able to take the call without direct supervision and did not need to seek approval before closing the call. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tandridge District Council; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to persist in offering and persuading service users to accept help after alarm activation

    Wider context from the report

    “Mr Dudley was only offered an ambulance once during the course of the telephone conversation and no attempt was made to persuade him to accept any help. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tandridge District Council; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to inform emergency contacts of the service user’s control over whether they are telephoned

    Wider context from the report

    “The court heard evidence that Mr Dudley’s emergency contacts believed they would be telephoned automatically if Mr Dudley activated his alarm, and stated they had signed a form agreeing to be called at any time of day or night. Mr Dudley was not asked if he wanted his emergency contacts to be telephoned and ████████ CSS Telecare Service Manager, stated they would not be contacted unless the service user requested this. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tandridge District Council; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to take further action when follow-up contact after an unanswered alarm call fails

    Wider context from the report

    “The operator attempted to contact Mr Dudley by telephone again 1.5 hours later, which ████████ again stated was in breach of Telecare’s policy, but there was no answer and no further action was taken. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tandridge District Council; that does not assign responsibility.

    PFD Monitor interpretation

    Insufficient background information available to Telecare Operators for assessing service user needs

    Wider context from the report

    “████████ also confirmed that whilst an extensive assessment of new service users is undertaken with their next of kin, this information is not accessible to the Telecare Operators who are provided with a very brief sentence describing the service user’s requirements. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tandridge District Council; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of pro forma questions for assessing needs after alarm activation

    Wider context from the report

    “Evidence was heard during the inquest that no pro forma questions are provided to the Telecare operators for dealing with calls and call handling guidance is provided to each operator on a USB stick which they can access via their work computer if needed. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tandridge District Council; that does not assign responsibility.

    PFD Monitor interpretation

    Allowing trainee Telecare Operators to take calls without direct supervision

    Wider context from the report

    “The Telecare operator who took Mr Dudley’s call was in her probationary period with the Service but was able to take the call without direct supervision and did not need to seek approval before closing the call. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tandridge District Council; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to keep alarm calls open until service users are safely recovered from falls

    Wider context from the report

    “The call was terminated without Mr Dudley having got up from his fall, which ████████ confirmed was in breach of the policy of CSS Telecare Service. ”
    Open source report

  2. South London

    AI-generated summary

    Robert Walker · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Robert Walker, aged 62, died from multiple injuries following a road traffic collision after losing control of his motorcycle on a bend on Old Farleigh Road on 4 August 2015. Concerns included insufficient bend deviation markings, a tree trunk close to the carriageway, and a slippery path leading towards the road.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tandridge District Council; that does not assign responsibility.

    PFD Monitor interpretation

    Tree trunk near the carriageway edge presenting a danger to road users

    Wider context from the report

    “(1) The bend lacks sufficient deviation markings (2) There is a tree trunk near the edge of the carriageway that presents a danger to road users particularly cyclists (3) A path that approaches the road and is well used by walkers has a surface that could cause walkers to slip into the carriageway. (The matters of concern are summarised in the report of ████████ from Catford Traffic Police. An extract from his report is attached. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tandridge District Council; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of sufficient deviation markings at the bend

    Wider context from the report

    “(1) The bend lacks sufficient deviation markings (2) There is a tree trunk near the edge of the carriageway that presents a danger to road users particularly cyclists (3) A path that approaches the road and is well used by walkers has a surface that could cause walkers to slip into the carriageway. (The matters of concern are summarised in the report of ████████ from Catford Traffic Police. An extract from his report is attached. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tandridge District Council; that does not assign responsibility.

    PFD Monitor interpretation

    Path surface capable of causing walkers to slip into the carriageway

    Wider context from the report

    “(1) The bend lacks sufficient deviation markings (2) There is a tree trunk near the edge of the carriageway that presents a danger to road users particularly cyclists (3) A path that approaches the road and is well used by walkers has a surface that could cause walkers to slip into the carriageway. (The matters of concern are summarised in the report of ████████ from Catford Traffic Police. An extract from his report is attached. ”
    Open source report
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Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026