Taycare Medical Limited

Private and voluntary organisations · Private limited company

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First report 26 Jul 2019•Latest report 26 Jul 2019

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports: 1
Published responses: 100%
Concerns addressed: 2
Stated actions: 2

Concerns and recipient responses

Statements from Taycare Medical Limited linked to the concerns in each report. Select any concern, action or position to view the source wording.

26 Jul2019
West Yorkshire (Western)
Concerns raised3
1. Inadequate guidelines for the use of Aspen collars
2. Inadequate training for applying and fixing collars to patients' needs
3. Ineffective communications about collar fitting and patients' general care
Actions described in response 2
1. Action
  Maintain qualified orthotist training, probationary mentoring and mock fittings to assess competence in Aspen-collar application and fixing.
2. Action
  Supply each Aspen collar with applicable manufacturer instructions and leave those instructions with the patient after fitting.
Respondent positions 3
1. Position
  TayCare follows manufacturer fitting guidelines and does not create clinical guidelines; treating doctors decide whether an Aspen collar is used.
  Redirects responsibility
1. Position
  TayCare has no authority to order, arrange or provide training for NHS staff.
  Outside remit
2. Position
  Manufacturer instructions and qualified orthotists are considered sufficient to achieve appropriate patient-specific collar fitting and training.
  Existing arrangements considered sufficient
AI-generated summary

Gladys May Sayles · Prevention of Future Deaths report

This summary was generated using AI from the published report. Please read the original report for the complete account.

Report summary

Gladys May Sayles was found collapsed after an unwitnessed fall at home and sustained fractures to her C2 and C3 vertebrae. She later received palliative treatment at Overgate Hospice and died there; concerns were identified about guidance, training and communication concerning the use and fitting of her hard collar.

Read the report on judiciary.uk
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Taycare Medical Limited; that does not assign responsibility.
PFD Monitor interpretation
Inadequate guidelines for the use of Aspen collars
Wider context from the report
“• To review the existing guidelines with respect to the use of Aspen collars. • To review training with respect to the application and fixing of the collar in order to make it bespoke to the patient's needs. • To consider the effectiveness of the existing communications between Leeds General neurological unit, Huddersfield Royal Infirmary and the suppliers of the collar's with respect to the fitting of the collar and patients general care. ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Taycare Medical Limited; that does not assign responsibility.
PFD Monitor interpretation
Inadequate training for applying and fixing collars to patients' needs
Wider context from the report
“• To review the existing guidelines with respect to the use of Aspen collars. • To review training with respect to the application and fixing of the collar in order to make it bespoke to the patient's needs. • To consider the effectiveness of the existing communications between Leeds General neurological unit, Huddersfield Royal Infirmary and the suppliers of the collar's with respect to the fitting of the collar and patients general care. ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Taycare Medical Limited; that does not assign responsibility.
PFD Monitor interpretation
Ineffective communications about collar fitting and patients' general care
Wider context from the report
“• To review the existing guidelines with respect to the use of Aspen collars. • To review training with respect to the application and fixing of the collar in order to make it bespoke to the patient's needs. • To consider the effectiveness of the existing communications between Leeds General neurological unit, Huddersfield Royal Infirmary and the suppliers of the collar's with respect to the fitting of the collar and patients general care. ”
Open source report
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Maintain qualified orthotist training, probationary mentoring and mock fittings to assess competence in Aspen-collar application and fixing.

Verbatim wording from the response
“To be an orthotist you need a recognised qualification from a national body called, The British Association of Prosthetists and Orthotists (BAPO). To gain this qualification you have to complete and pass a 3 year specialist course run by one of two universities – Salford and Strathclyde. During the course of that qualification the orthotist learns how fit hard collars. The BAPO website (www.bapo.com) gives further details, and confirms that:”

Source location
2019-0253-Responses
Page 5 · response
Published 9 September 2019
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Supply each Aspen collar with applicable manufacturer instructions and leave those instructions with the patient after fitting.

Verbatim wording from the response
“Guidelines in terms of the fitting of the collar are provided by the manufacturer. I enclose instruction sheets for the Aspen Collar and Aspen Vista Collar. These are the guidelines we follow.”

Source location
2019-0253-Responses
Page 5 · response
Published 9 September 2019
Open published response
Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
TayCare follows manufacturer fitting guidelines and does not create clinical guidelines; treating doctors decide whether an Aspen collar is used.

Verbatim wording from the response
“1. To review the existing guideline with respect to use of Aspen collars.”

Source location
2019-0253-Responses
Page 4 · response
Published 9 September 2019
Open published response
Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
TayCare has no authority to order, arrange or provide training for NHS staff.

Verbatim wording from the response
“TayCare has no power to order, arrange or give training to NHS Staff.”

Source location
2019-0253-Responses
Page 6 · response
Published 9 September 2019
Open published response
Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Manufacturer instructions and qualified orthotists are considered sufficient to achieve appropriate patient-specific collar fitting and training.

Verbatim wording from the response
“Aspen collars are an off the shelf product. There is no bespoke element to their construction and TayCare is not involved with their construction.”

Source location
2019-0253-Responses
Page 5 · response
Published 9 September 2019
Open published response

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026

Reports, concerns and published responses

Reports over time

Concerns raised3

Inadequate guidelines for the use of Aspen collars

Inadequate training for applying and fixing collars to patients' needs

Ineffective communications about collar fitting and patients' general care

Actions described in response An action is something this recipient says it has done, is doing, or plans to do in response to the concern raised.2

Respondent positions A position is what this recipient says about the concern when it does not describe a specific action.3

Actions described in response 2

Respondent positions 3