Recipient

Thomas Cook Tour Operations Limited

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First report 28 Feb 2018•Latest report 28 Feb 2018

Recipient record

Reports, concerns and published responses

Private and voluntary organisations · Private limited company. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
1

Naming this recipient

Published responses
100%

Found for named reports

Concerns addressed
2

Across all linked responses

Stated actions
3

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

100%published responses found
3stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Thomas Cook Tour Operations Limited linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Northamptonshire

    AI-generated summary

    Andrea McHugh · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Andrea McHugh, who had epilepsy and continued to experience seizures after brain surgery, died after being found floating in the sea while snorkelling during a boat trip in Cuba on 17 June 2016. The report raised concerns that the participant waiver did not mention the dangers of swimming in the sea for people with epilepsy and did not request participants’ past medical history.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Thomas Cook Tour Operations Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Failure of participant waivers to mention the dangers of sea swimming for participants with epilepsy

    Wider context from the report

    “1) Marinas Gaviota S.A allegedly require participants in the boat and snorkelling trip to sign a waiver. (copy attached). The waiver does not mention the dangers of swimming in the sea if a participant suffers from epilepsy. 2) Additionally the waiver does not request details of participants past medical history. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Thomas Cook Tour Operations Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Failure of participant waivers to request participants' past medical history

    Wider context from the report

    “1) Marinas Gaviota S.A allegedly require participants in the boat and snorkelling trip to sign a waiver. (copy attached). The waiver does not mention the dangers of swimming in the sea if a participant suffers from epilepsy. 2) Additionally the waiver does not request details of participants past medical history. ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Engage Gaviota to request adding epilepsy as a relevant medical condition to the Sunrise excursion waiver.

    Verbatim wording from the response

    “Thomas Cook has assessed the position carefully and has decided to immediately engage with Grupo Turismo Gavíota S.A. (“Gaviota”) to request that they amend their waiver form for the Sunrise excursion to include reference to epilepsy as a relevant medical condition which may make it dangerous for our customers to go in to the sea due to the increased risk of injury.”

    Source location

    2018-0060-Response-by-Thomas-Cook
    Page 1 · response
    Published 8 June 2018

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Review whether to request further waiver amendments covering medical history that may make sea excursions dangerous.

    Verbatim wording from the response

    “Thomas Cook then intends to review whether we request Gaviota make further amendment to their waiver to include reference to any medical history that may make it dangerous for our customers to go in to the sea and therefore should be included in the waiver. If further amendment is required it is envisaged that it will be necessary for Thomas Cook to obtain expert medical advice in respect of this to ensure appropriate relevant medical history is included.”

    Source location

    2018-0060-Response-by-Thomas-Cook
    Page 1 · response
    Published 8 June 2018

    Open published response
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

100%
100%All other recipients 58%
0%100%

How actions were described at the time

This respondent
100%
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026