Tui UK Limited

Private and voluntary organisations · Private limited company

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First report 1 May 2020•Latest report 21 May 2026

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports: 3
Published responses: 0%
Concerns addressed: 0
Stated actions: 0

Concerns and recipient responses

Statements from Tui UK Limited linked to the concerns in each report. Select any concern, action or position to view the source wording.

21 May2026
Swansea and Neath Port Talbot
Concerns raised1
1. Delays in lifesaving measures beyond basic CPR
No linked response statements
No action or position from this recipient is clearly linked to the concerns in this report.
AI-generated summary

Leslie Keith Williams · Prevention of Future Deaths report

This summary was generated using AI from the published report. Please read the original report for the complete account.

Report summary

Leslie Keith Williams lost consciousness while in the sea at a resort in Hurghada, Egypt, and died from drowning after being taken to hospital. The report raises concerns that a defibrillator took 15 minutes and a doctor took 40 minutes to arrive, delaying lifesaving measures beyond basic CPR. It also records an unverified concern that this may have been the third drowning at the resort.

Read the report on judiciary.uk
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tui UK Limited; that does not assign responsibility.
PFD Monitor interpretation
Delays in lifesaving measures beyond basic CPR
Wider context from the report
“During the inquest evidence was heard that it took 15 minutes for a defibrillator to arrive and 40 minutes for a doctor to arrive. Despite CPR attempts being made by lifeguards and holidaying nurses these lifesaving measures were not present. I was also told by the wife of the deceased that this was the third case of drowning at the ‘resort’. However, I do not have verification of this information and do not know the exact location of these other possible drownings. It is acknowledged that TUI UK are not the direct owners of the hotel however it is understood that it comes under the ‘TUI Blue’ brand. 1. That lifesaving measures beyond basic CPR are delayed thus reducing the opportunities for a successful outcome. 2. These prevailing circumstances have led to this incident being the third drowning incident at the resort. ”
Open source report
16 Oct2025
South Wales Central
Concerns raised5
1. Failure to provide parents with information about hotel room door security
2. Hotel room door locks failing to prevent unsupervised exit
3. Lack of secondary hotel room door security measures
1. Lack of a physical barrier preventing unsupervised child access to the pool
2. Failure of ABTA guidance to address hotel room exit security
No linked response statements
No action or position from this recipient is clearly linked to the concerns in this report.
AI-generated summary

Theo Treharne-Jones · Prevention of Future Deaths report

This summary was generated using AI from the published report. Please read the original report for the complete account.

Report summary

Theo Treharne-Jones, aged 5, died by drowning in a swimming pool at a holiday village in Kos, Greece, after leaving his hotel room unnoticed while his parents were asleep. The hotel room locks did not prevent him from leaving, there was no secondary security measure, and the pool had no physical barrier to prevent uncontrolled or unsupervised access by children. Theo was unable to swim and had developmental delay and no sense of danger.

Read the report on judiciary.uk
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tui UK Limited; that does not assign responsibility.
PFD Monitor interpretation
Failure to provide parents with information about hotel room door security
Wider context from the report
“No specific information about door locks and security chains was given to Theo’s parents on booking or on arrival. ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tui UK Limited; that does not assign responsibility.
PFD Monitor interpretation
Hotel room door locks failing to prevent unsupervised exit
Wider context from the report
“The door locks in the hotel room were of a design to promote safety during a fire and could be easily disengaged from the inside; ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tui UK Limited; that does not assign responsibility.
PFD Monitor interpretation
Lack of secondary hotel room door security measures
Wider context from the report
“There was no secondary security measure such as a chain in place; ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tui UK Limited; that does not assign responsibility.
PFD Monitor interpretation
Lack of a physical barrier preventing unsupervised child access to the pool
Wider context from the report
“The pool that Theo was found in did not have any physical barrier in place to prevent uncontrolled or unsupervised access by children. ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tui UK Limited; that does not assign responsibility.
PFD Monitor interpretation
Failure of ABTA guidance to address hotel room exit security
Wider context from the report
“ABTA guidance does make reference to a security chain/latch but this is the context of enabling customers to identify a visitor at the door and merely states such could be provided. However, there is no reference in the guidance to any form of security in the sense of controlling the exit from the room. ”
Open source report
1 May2020
County Durham and Darlington
Concerns raised2
1. Failure to make steps and changes in floor level readily distinguishable
2. Failure to provide fully lit lounge lighting
No linked response statements
No action or position from this recipient is clearly linked to the concerns in this report.
AI-generated summary

Barrie Crawford COPELAND · Prevention of Future Deaths report

This summary was generated using AI from the published report. Please read the original report for the complete account.

Report summary

Barrie Crawford Copeland fell down steps in the Broadway Show Lounge aboard the Marella Discovery on 23 August 2018 while looking for a seat, suffering a head injury that ultimately led to his death on 21 September 2018. Concerns were raised that carpet-covered steps and inadequate lighting made the change in floor level difficult to recognise, particularly for infirm people or those with poor eyesight, and that there was no evidence the scene had been examined by TUI.

Read the report on judiciary.uk
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tui UK Limited; that does not assign responsibility.
PFD Monitor interpretation
Failure to make steps and changes in floor level readily distinguishable
Wider context from the report
“During the course of the evidence heard at the inquest, a witness described the step/s Mr COPELAND fell on were covered in carpet so as to make them difficult to recognise them as steps, and difficult to differentiate the change in the floor level at the venue. The lighting in the lounge can be altered and were not at the time of the accident fully lit. The step/s therefore could be the cause of future accidents. This is of particularly relevance to the infirm and/or those persons with poor eyesight. ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tui UK Limited; that does not assign responsibility.
PFD Monitor interpretation
Failure to provide fully lit lounge lighting
Wider context from the report
“During the course of the evidence heard at the inquest, a witness described the step/s Mr COPELAND fell on were covered in carpet so as to make them difficult to recognise them as steps, and difficult to differentiate the change in the floor level at the venue. The lighting in the lounge can be altered and were not at the time of the accident fully lit. The step/s therefore could be the cause of future accidents. This is of particularly relevance to the infirm and/or those persons with poor eyesight. ”
Open source report

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026

Reports, concerns and published responses

Reports over time

Concerns raised1

Delays in lifesaving measures beyond basic CPR

Concerns raised5

Failure to provide parents with information about hotel room door security

Hotel room door locks failing to prevent unsupervised exit

Lack of secondary hotel room door security measures

Lack of a physical barrier preventing unsupervised child access to the pool

Failure of ABTA guidance to address hotel room exit security

Concerns raised2

Failure to make steps and changes in floor level readily distinguishable

Failure to provide fully lit lounge lighting