Unique Care Services

Private and voluntary organisations · Domiciliary care provider

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First report 27 Jul 2017•Latest report 27 Jul 2017

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports
1

Naming this recipient

Published responses
100%

Found for named reports

Concerns addressed
2

Across all linked responses

Stated actions
5

Described in responses

Concerns and recipient responses

Statements from Unique Care Services linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Cheshire

    AI-generated summary

    Maureen Ann Colclough · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Maureen Ann Colclough was found unresponsive at home on 16 December 2016 and was later confirmed deceased by paramedics. The report states that she was likely in a comatose state and that earlier medical intervention could have saved her. The principal concerns were inadequate staff training to recognise an emergency and reliance on presumptions when finding an unresponsive patient in a serious situation.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Unique Care Services; that does not assign responsibility.

    PFD Monitor interpretation

    Inadequate staff training to recognise emergency situations

    Wider context from the report

    “1. Inadequate training of staff to recognise emergency situation. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Unique Care Services; that does not assign responsibility.

    PFD Monitor interpretation

    Reliance on presumptions when assessing unresponsive patients in serious situations

    Wider context from the report

    “2. Relying on presumptions when finding an unresponsive patient in a serious situation. ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Notify all employees about emergency recognition and response requirements.

    Verbatim wording from the response

    “• All employees have been notified and almost ALL have undertaken a revised performance appraisal (regardless of any recent or up to date training) containing specific information and questions relating to recognizing an emergency situation as well as steps to take when finding an unresponsive service user.”

    Source location

    2017-0318-Response-by-Unique-Care-Services
    Page 1 · response
    Published 3 December 2017

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Notify employees that attendance at an additional Emergency First Aid course is mandatory.

    Verbatim wording from the response

    “• All employees of Unique Care Services have been made aware of that they MUST attend an extra Emergency First Aid training course on either of the dates provided and confirmed (Tuesday 26th September & Tuesday 3rd October)”

    Source location

    2017-0318-Response-by-Unique-Care-Services
    Page 1 · response
    Published 3 December 2017

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Complete revised performance appraisals covering emergency recognition and response for remaining employees.

    Verbatim wording from the response

    “• All employees have been notified and almost ALL have undertaken a revised performance appraisal (regardless of any recent or up to date training) containing specific information and questions relating to recognizing an emergency situation as well as steps to take when finding an unresponsive service user.”

    Source location

    2017-0318-Response-by-Unique-Care-Services
    Page 1 · response
    Published 3 December 2017

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Deliver the additional mandatory Emergency First Aid course on one of the confirmed dates.

    Verbatim wording from the response

    “• All employees of Unique Care Services have been made aware of that they MUST attend an extra Emergency First Aid training course on either of the dates provided and confirmed (Tuesday 26th September & Tuesday 3rd October)”

    Source location

    2017-0318-Response-by-Unique-Care-Services
    Page 1 · response
    Published 3 December 2017

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Provide new starters with emergency-response information and assess their competence through questions and demonstration.

    Verbatim wording from the response

    “• All new starters will be given the relevant information and must answer a series of questions and show a satisfactory level of competence and understanding in recognizing an emergency situation and responding accordingly. (Employees have always been given this information in the past in the form of a handbook and have been required to sign to confirm receipt)”

    Source location

    2017-0318-Response-by-Unique-Care-Services
    Page 1 · response
    Published 3 December 2017

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The claim that relevant first-aid training was not provided is disputed; training records and qualification certificates were supplied as evidence.

    Verbatim wording from the response

    “Please allow me to state that we as a company have ALWAYS provided the relevant training as well as promoting the options of many other training courses and qualifications even for developing skills unrelated to Domiciliary Care.”

    Source location

    2017-0318-Response-by-Unique-Care-Services
    Page 2 · response
    Published 3 December 2017

    Open published response
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Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026