Recipient

Urban Housing Services

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First report 19 Jun 2019•Latest report 19 Jun 2019

Recipient record

Reports, concerns and published responses

This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
1

Naming this recipient

Published responses
100%

Found for named reports

Concerns addressed
2

Across all linked responses

Stated actions
6

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

100%published responses found
6stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Urban Housing Services linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Birmingham and Solihull

    AI-generated summary

    Aram Ali Mustafa · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Aram Ali Mustafa, an asylum seeker living in initial accommodation, was found hanging by a scarf in his room on 4 February 2019 and was declared deceased at 23.10. The report identified concerns that earlier suicide and safeguarding information was not sufficiently detailed or logged across the organisations involved.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Urban Housing Services; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to provide sufficient details about safeguarding concerns and health care matters

    Wider context from the report

    “1. When he had first illegally entered the UK Mr Mustafa was deported to Italy on 29/10/18. Just before he was deported he confirmed he would kill himself if he was deported. He was provided with 1:1 constant watch and was successfully deported. When he re-entered the UK on 30/01/19 he was seen by a member of the immigration compliance and enforcement team who completed paperwork for the national asylum accommodation unit who in turn completed a service commission form requesting initial accommodation. The service commission form recorded that he had urgent medical needs and was a safeguarding concern however no detail was provided. Neither G4S nor Urban housing services requested any further details. A system needs to be put in place to ensure organisations provide sufficient details for providers to understand the nature of safeguarding concerns and health care matters. If there are GDPR concerns these could easily be addressed by a consent form at the time the person is first seen. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Urban Housing Services; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to log safeguarding matters with the safeguarding hub regardless of a person's location in the system

    Wider context from the report

    “2. The events on 29/10/18 when he made a threat to kill himself were not logged with the safeguarding hub as he was about to be deported. There needs to be a system to ensure all safeguarding matters are logged regardless of where the person is in the system ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Raise safeguarding concerns with G4S when SCF forms lack adequate detail.

    Verbatim wording from the response

    “ii. G4S now flag SCF forms where a safeguarding issue is raised without adequate detail being provided with UKVI. UHSL also raise these issues with G4S; and”

    Source location

    2019-0508-Response-from-Urban-Housing-Redacted
    Page 2 · response
    Published 14 May 2020

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Draft and distribute incident reports and support notifications when resident concerns, including mental-health issues, are identified.

    Verbatim wording from the response

    “If a concern (such as mental health issues) about a resident is noted, an incident report is drafted and sent to G4S. This includes as much information as we have available and actions we have taken. This information can then be passed on to UKVI by G4S and ensures that these concerns can be notified to any future residence, or those with responsibilities for the resident. An email is also sent to the charity Migrant Help and Attwood Health Centre to enable the resident to obtain the appropriate level of support.”

    Source location

    2019-0508-Response-from-Urban-Housing-Redacted
    Page 2 · response
    Published 14 May 2020

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The Safeguarding Hub is operated by UKVI and is outside the respondent's control.

    Verbatim wording from the response

    “The threats made by Mr Mustafa on 29 October 2018 were shortly prior to his removal from the country when he was not resident with us. UHS had no knowledge of this threat. We note this was not recorded with the Safeguarding Hub. The Safeguarding Hub is operated by UKVI and as such is outside of UHS' control. We understand UKVI is reviewing this system following the tragic death of Mr Mustafa.”

    Source location

    2019-0508-Response-from-Urban-Housing-Redacted
    Page 2 · response
    Published 14 May 2020

    Open published response
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

100%
100%All other recipients 58%
0%100%

How actions were described at the time

This respondent
83%17%
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026