PFD report

Margaret Mary Feeney · Prevention of Future Deaths report

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Issued 25 Nov 2024•Derby and Derbyshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
4

Named on the report

Responses found
3

Of 4 recipients

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Lack of measures to prevent excess prescribing to patients at risk of overdose during longer bank holiday periods
    Part of recurring concern: Failure to apply overdose-risk safeguards to medication prescribingPart of recurring concern: Unsafe medication prescribing
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Share learning and concerns with clinical-system providers, requesting consideration and implementation of solutions to prevent recurrence.

    Stated by NHS Derby and Derbyshire Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 27 November 2024.
  2. Action

    Disseminate collated learning and prescribing-safety updates through pharmacy newsletters, GP messages, medicines-safety communications and prescribing-leads forums.

    Stated by NHS Derby and Derbyshire Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 27 November 2024.
  3. Action

    Review the community pharmacy investigation, lessons learned and identified actions, and determine required support with controlled drugs and commissioning teams.

    Stated by NHS Derby and Derbyshire Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 27 November 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    Clinical system providers are responsible for evaluating and implementing necessary updates because they control operational and developmental oversight.

    Stated by NHS Derby and Derbyshire Integrated Care BoardRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of measures to prevent excess prescribing to patients at risk of overdose during longer bank holiday periods

Wider context from the report

“I am concerned that measures are not in place at Macklin Street Surgery and Daynight pharmacy to prevent prescription of excess medication to patient’s recognised to be at risk of overdose, either intentional or unintentional, who are ordinarily issued shorter period repeat prescriptions to reduce those risks. This situation arises when early prescriptions are issued due to statutory holiday periods when most pharmacies are likely to be closed. I have been informed that measures have been introduced to prevent excess prescribing by taking account of single day bank holidays, but there are no measures relating to longer bank holiday periods (e.g. Easter). With electronic patient record and data systems it seems a reasonable presumption that suitable solutions can be identified. ”

Is this part of a recurring concern?

Yes — Failure to apply overdose-risk safeguards to medication prescribing; Unsafe medication prescribing.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning and concerns with clinical-system providers, requesting consideration and implementation of solutions to prevent recurrence.

Verbatim wording from the response

“We acknowledge that updates to provider clinical systems could play a crucial role in addressing the issues identified. However, given the operational and developmental oversight of these systems lies with their respective clinical system providers, we believe they are best positioned to evaluate and enact the necessary changes.”

Source location

Response from Derby and Derbyshire Integrated Care Board
Page 4 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate collated learning and prescribing-safety updates through pharmacy newsletters, GP messages, medicines-safety communications and prescribing-leads forums.

Verbatim wording from the response

“We recommend promoting the use of this feature across all practices as part of a broader effort to strengthen the scheduled prescription process. Sharing this learning with system users can help make prescription management more robust and prevent potential medication-related risks.”

Source location

Response from Derby and Derbyshire Integrated Care Board
Page 4 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the community pharmacy investigation, lessons learned and identified actions, and determine required support with controlled drugs and commissioning teams.

Verbatim wording from the response

“Action number | Overview of DDICB actions | Proposed completion date INVESTIGATION AND SUPPORT 1a | Review investigation and lessons learnt/ actions identified by the practice. With support of the ICB primary care quality team and ICB patient safety team, identify support required | 7/2/25 1b | Review investigation and lessons learnt/ actions at community pharmacy. With support of Midlands controlled drugs area team and primary care commissioning team, identify support required. | 7/2/25 REVIEW AND COMMUNICATIONS 2a | Extract shared learning from the practice and community pharmacy reports and add lessons to be shared additionally to those raised above, into an incident report, ready to be shared with system colleagues. Learning report ratified | 14/2/25”

Source location

Response from Derby and Derbyshire Integrated Care Board
Page 5 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the GP practice investigation, lessons learned and identified actions, and determine required support with primary care quality and patient safety teams.

Verbatim wording from the response

“Action number | Overview of DDICB actions | Proposed completion date INVESTIGATION AND SUPPORT 1a | Review investigation and lessons learnt/ actions identified by the practice. With support of the ICB primary care quality team and ICB patient safety team, identify support required | 7/2/25 1b | Review investigation and lessons learnt/ actions at community pharmacy. With support of Midlands controlled drugs area team and primary care commissioning team, identify support required. | 7/2/25 REVIEW AND COMMUNICATIONS 2a | Extract shared learning from the practice and community pharmacy reports and add lessons to be shared additionally to those raised above, into an incident report, ready to be shared with system colleagues. Learning report ratified | 14/2/25”

Source location

Response from Derby and Derbyshire Integrated Care Board
Page 5 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Seek advice from the Integrated Care Board on using central clinical pharmacy and medicines-management expertise for high-risk patients.

Verbatim wording from the response

“The surgery will write to the Integrated Care Board seeking advice on how we use the ICB system's central clinical pharmacy / medicines management expertise to assist practices with the management of high-risk patients. We will liaise with the Integrated Care Board to determine how our learning from this experience could be shared with other local GP surgeries to assist them in improving their processes around short-term prescribing. We will also highlight to the ICB any potential national level digital constraints.”

Source location

Response from Macklin Street Surgery
Page 3 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review short-term-prescription patients clinically and classify their risk of medication harm, with reassessment at annual medication reviews.

Verbatim wording from the response

“The surgery is currently in the process of ensuring that the notes of all of the patients who have been identified as being on short-term prescriptions are reviewed by a clinician to assess whether each patient is at high or low risk. However, risk is broader than risk of overuse / overdose. Risk includes risk of medication harm, (that is to say, some drugs would present a greater risk of harm than others if overused or taken in overdose). Therefore, a clinician will determine whether a patient is at high or low risk of harm if the patient takes more than their prescribed dose. This will be reviewed at the annual medication review.”

Source location

Response from Macklin Street Surgery
Page 2 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a significant event analysis to identify safer arrangements for short-term prescriptions around bank holidays.

Verbatim wording from the response

“In light of Mrs Feeney’s death, the practice conducted a significant event analysis on 8 August 2024 and a copy of that report has been shared with you previously. As part of that review, it was identified that a way of minimising the need to bring forward 7-day prescriptions prior to bank holidays (and therefore reduce the risks associated with patients having additional medication) was to move the day on which 7-day prescriptions were issued. We initially considered changing the issuing day to a Wednesday but we have since decided to move the day of issue to a Tuesday.”

Source location

Response from Macklin Street Surgery
Page 2 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Split high-risk patients’ prescriptions into shorter supplies when specified bank holidays fall on Tuesday.

Verbatim wording from the response

“Now that all short-term prescriptions have been moved to a Tuesday, the issue of having to alter prescription processes will only arise on the years when Christmas Day, Boxing Day or New Year’s Day fall on a Tuesday. If Christmas Day, Boxing Day or New Year’s Day fall on a Tuesday, the prescriptions for those patients who have been identified by a clinician as being at high risk will be split i.e. the prescription week will be divided so that those patients will receive two shorter prescriptions to cover them for the bank holiday. How the prescription will be split will depend on how the bank holiday falls but could take a 3:4 day format thus minimising the risks as far as possible.”

Source location

Response from Macklin Street Surgery
Page 2 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement rolling alerts notifying clinicians when patients move onto short-term prescriptions.

Verbatim wording from the response

“The surgery has now identified all patients who are on short-term prescriptions (which we have defined as having a prescribing period of 14 days or less) and the prescription day for all of these patients has been moved to a Tuesday. Patients and pharmacies have been advised. An alert has also been placed in the patients' notes. We are implementing a rolling alert so that a clinician will be alerted if a patient moves onto short-term prescriptions in the future.”

Source location

Response from Macklin Street Surgery
Page 2 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Move all short-term prescription issue days to Tuesday, notify patients and pharmacies, and place alerts in patient notes.

Verbatim wording from the response

“In light of Mrs Feeney’s death, the practice conducted a significant event analysis on 8 August 2024 and a copy of that report has been shared with you previously. As part of that review, it was identified that a way of minimising the need to bring forward 7-day prescriptions prior to bank holidays (and therefore reduce the risks associated with patients having additional medication) was to move the day on which 7-day prescriptions were issued. We initially considered changing the issuing day to a Wednesday but we have since decided to move the day of issue to a Tuesday.”

Source location

Response from Macklin Street Surgery
Page 2 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clinical system providers are responsible for evaluating and implementing necessary updates because they control operational and developmental oversight.

Verbatim wording from the response

“We acknowledge that updates to provider clinical systems could play a crucial role in addressing the issues identified. However, given the operational and developmental oversight of these systems lies with their respective clinical system providers, we believe they are best positioned to evaluate and enact the necessary changes.”

Source location

Response from Derby and Derbyshire Integrated Care Board
Page 4 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prescribing and dispensing decisions are assigned to responsible clinicians and pharmacists, who must apply clinical judgement and may delay dispensing where concerns arise.

Verbatim wording from the response

“You outlined in your report that Ms Feeney had a long history of being prescribed benzodiazepines and codeine and had become dependent on them. It is important to note that the decision to prescribe a particular drug is a clinical one and should be based on the patient’s medical needs. Decisions about what medicines to prescribe are made by the doctor or healthcare professional responsible for that part of the patient’s care and”

Source location

Response from DHSC
Page 1 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England, through regional Controlled Drugs Accountable Officers, holds national oversight responsibility for safe controlled-drug management and use.

Verbatim wording from the response

“At a national level NHS England has a clear responsibility in providing systems oversight for the management and use of controlled drugs, including benzodiazepines and opioids. NHS England’s Controlled Drugs Accountable Officers (CDAO¹) undertake this role within each geographical region across England. They provide assurance that all healthcare organisations, including pharmacies, adopt a safe practice for appropriate clinical use, prescribing, storage, destruction and monitoring of controlled drugs.”

Source location

Response from DHSC
Page 2 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Addressing digital reporting constraints requires action by the national system supplier and NHS Digital.

Verbatim wording from the response

“Unfortunately, it is not possible for the surgery to mitigate risk entirely because of the fact that pharmacies are not routinely open 7 days a week including on all bank holidays and because patients, understandably, have the freedom to choose which pharmacy they would like their prescriptions sent to. As you have identified, this is not an issue that is likely limited to Macklin Street Surgery but is one that is likely to affect all GP surgeries across the country. It should also be appreciated that there are some technical constraints to the digital records system the practice uses (SystmOne) and the reports it is able to generate.”

Source location

Response from Macklin Street Surgery
Page 2 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Risk cannot be mitigated entirely because pharmacies are not routinely open on bank holidays and patients may choose different pharmacies.

Verbatim wording from the response

“Unfortunately, it is not possible for the surgery to mitigate risk entirely because of the fact that pharmacies are not routinely open 7 days a week including on all bank holidays and because patients, understandably, have the freedom to choose which pharmacy they would like their prescriptions sent to. As you have identified, this is not an issue that is likely limited to Macklin Street Surgery but is one that is likely to affect all GP surgeries across the country. It should also be appreciated that there are some technical constraints to the digital records system the practice uses (SystmOne) and the reports it is able to generate.”

Source location

Response from Macklin Street Surgery
Page 2 · response
Published 27 November 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Discuss the learning report with general-practice clinical governance leads through the patient-safety agenda.

    Stated by NHS Derby and Derbyshire Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 27 November 2024.
  2. 2

    Extract learning from practice and pharmacy reports, incorporate additional lessons into an incident report, and obtain governance ratification.

    Stated by NHS Derby and Derbyshire Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 27 November 2024.
  3. 3

    Include the prescribing policy in induction and locum packs, provide induction training, and maintain a staff-training log.

    Stated by Macklin Street SurgeryStated plannedThe respondent said that this action was planned when they made their response on 27 November 2024.
  4. 4

    Highlight potential national-level digital constraints to the Integrated Care Board.

    Stated by Macklin Street SurgeryStated plannedThe respondent said that this action was planned when they made their response on 27 November 2024.
  5. 5

    Liaise with the Integrated Care Board to share learning with local GP surgeries about short-term prescribing processes.

    Stated by Macklin Street SurgeryStated plannedThe respondent said that this action was planned when they made their response on 27 November 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Integrated Care Boards are responsible for commissioning services meeting local needs, including support for chronic pain and safe withdrawal from dependence-forming medicines.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the learning report with general-practice clinical governance leads through the patient-safety agenda.

Verbatim wording from the response

“2b | Collated learning to be shared through existing communications as identified above. | Following Derbyshire Prescribing Group (DPG) 6/3/25. 2c | At the Clinical Governance Leads meeting with general practice the Learning report will be discussed as part of the Patient safety standard agenda item. | Following Derbyshire Prescribing Group (DPG) 6/3/25.”

Source location

Response from Derby and Derbyshire Integrated Care Board
Page 6 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extract learning from practice and pharmacy reports, incorporate additional lessons into an incident report, and obtain governance ratification.

Verbatim wording from the response

“Action number | Overview of DDICB actions | Proposed completion date INVESTIGATION AND SUPPORT 1a | Review investigation and lessons learnt/ actions identified by the practice. With support of the ICB primary care quality team and ICB patient safety team, identify support required | 7/2/25 1b | Review investigation and lessons learnt/ actions at community pharmacy. With support of Midlands controlled drugs area team and primary care commissioning team, identify support required. | 7/2/25 REVIEW AND COMMUNICATIONS 2a | Extract shared learning from the practice and community pharmacy reports and add lessons to be shared additionally to those raised above, into an incident report, ready to be shared with system colleagues. Learning report ratified | 14/2/25”

Source location

Response from Derby and Derbyshire Integrated Care Board
Page 5 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include the prescribing policy in induction and locum packs, provide induction training, and maintain a staff-training log.

Verbatim wording from the response

“The policy will be included in induction and locum packs. Training will be offered at induction for reception staff / new GPs / locums / GP registrars. The prescribing team will maintain a log of staff trained.”

Source location

Response from Macklin Street Surgery
Page 3 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Highlight potential national-level digital constraints to the Integrated Care Board.

Verbatim wording from the response

“The surgery will write to the Integrated Care Board seeking advice on how we use the ICB system's central clinical pharmacy / medicines management expertise to assist practices with the management of high-risk patients. We will liaise with the Integrated Care Board to determine how our learning from this experience could be shared with other local GP surgeries to assist them in improving their processes around short-term prescribing. We will also highlight to the ICB any potential national level digital constraints.”

Source location

Response from Macklin Street Surgery
Page 3 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Liaise with the Integrated Care Board to share learning with local GP surgeries about short-term prescribing processes.

Verbatim wording from the response

“The surgery will write to the Integrated Care Board seeking advice on how we use the ICB system's central clinical pharmacy / medicines management expertise to assist practices with the management of high-risk patients. We will liaise with the Integrated Care Board to determine how our learning from this experience could be shared with other local GP surgeries to assist them in improving their processes around short-term prescribing. We will also highlight to the ICB any potential national level digital constraints.”

Source location

Response from Macklin Street Surgery
Page 3 · response
Published 27 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Integrated Care Boards are responsible for commissioning services meeting local needs, including support for chronic pain and safe withdrawal from dependence-forming medicines.

Verbatim wording from the response

“Commissioning of services to support people with chronic pain (including services to support people to safely withdraw from prescribed medicines that may cause dependence and withdrawal) now lies with Integrated Care Boards (ICBs). NHS England expects ICBs to commission appropriate services to meet the needs of the population that the ICB geographically covers. This includes taking due regard to any of the above national commissioning or clinical guidance.”

Source location

Response from DHSC
Page 4 · response
Published 27 November 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026