Angela Marie FROST · Prevention of Future Deaths report

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Issued 28 May 2021•Manchester North

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
14

Described in responses

Recipients and published responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of a formal second-opinion process for Consultant Psychiatrists
    Part of recurring concern: Unreliable clinical second-opinion processesPart of recurring concern: Unreliable lawful decision-making for mental health patient detention and return
  2. Lack of in-patient Consultant understanding of confidentiality and permissible communication with family members
  3. Lack of a formal second-opinion process for health care professionals or family members
    Part of recurring concern: Unreliable clinical second-opinion processes

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Pennine Care NHS Foundation Trust

    Recommence the Trust-wide Triangle of Care steering group.

  2. Pennine Care NHS Foundation Trust

    Survey inpatient and community service managers to assess Triangle of Care standards, identify good practice and understand implementation barriers.

  3. Pennine Care NHS Foundation Trust

    Develop and embed Triangle of Care principles across the Trust’s mental health services.

  4. Pennine Care NHS Foundation Trust

    Submit the drafted second-opinion process to the Trust Quality Group for scrutiny and sign-off.

  5. Pennine Care NHS Foundation Trust

    Complete the annual Triangle of Care report to retain the first star.

  6. Pennine Care NHS Foundation Trust

    Continue national Triangle of Care conversations to promote inter-organisational learning.

  7. Pennine Care NHS Foundation Trust

    Implement the second-opinion process across all Trust services.

  8. Pennine Care NHS Foundation Trust

    Hold a co-design workshop with local leads, chairs and carers to establish local forum frameworks, agendas and priorities.

  9. Pennine Care NHS Foundation Trust

    Appoint a Head of Patient and Carer Experience and Engagement.

  10. Pennine Care NHS Foundation Trust

    Write a formal process enabling consultants, healthcare professionals, patients, families and carers to request second opinions.

  11. Pennine Care NHS Foundation Trust

    Co-design a plan to progress towards the second Triangle of Care star.

  12. Pennine Care NHS Foundation Trust

    Work with Network Directors of Quality to identify steering-group chairs and local approaches, including for Oldham.

  13. Pennine Care NHS Foundation Trust

    Arrange a co-designed Trust-wide and borough-level relaunch of the Triangle of Care to promote engagement.

  14. Pennine Care NHS Foundation Trust

    Collate carer survey findings to provide lived-experience evidence for Triangle of Care improvement and consider their use in training.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a formal second-opinion process for Consultant Psychiatrists

Wider context from the report

“(1) There is no formal guidance or process in place at the Trust for Consultant Psychiatrists to seek a second opinion in relation to diagnosis, treatment plans or whether a patient meets the criteria for detention under the Mental Health Act. The evidence was that whilst there is nothing to prohibit a Consultant requesting a second opinion, it rarely happens in practice. ”

Is this part of a recurring concern?

Yes — Unreliable clinical second-opinion processes; Unreliable lawful decision-making for mental health patient detention and return.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of in-patient Consultant understanding of confidentiality and permissible communication with family members

Wider context from the report

“(3) The court heard evidence that there is a lack of understanding on the part of in-patient Consultants as to rules around confidentiality and the nature/extent of permissible communication with family members ie: the difference between receiving information which might inform diagnosis, treatment and risk planning and discussions which involve sharing confidential health information. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a formal second-opinion process for health care professionals or family members

Wider context from the report

“(2) There is no formal guidance or process in place at the Trust for health care professionals or family members to seek a second opinion in relation to the matters set out above. ”

Is this part of a recurring concern?

Yes — Unreliable clinical second-opinion processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recommence the Trust-wide Triangle of Care steering group.

Verbatim wording from the response

“Triangle of Care PCFT is also a member of the Triangle of Care initiative. The 'Triangle of Care' is a working collaboration, or "therapeutic alliance" between the service user, professional and carer that promotes safety, supports recovery and sustains well-being.”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Survey inpatient and community service managers to assess Triangle of Care standards, identify good practice and understand implementation barriers.

Verbatim wording from the response

“To regain our momentum with Triangle of Care, we are currently:”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and embed Triangle of Care principles across the Trust’s mental health services.

Verbatim wording from the response

“In January 2021, PCFT appointed ████████ to the new role of Head of Patient and Carer Experience and Engagement. ████████ continues to work with services across the Trust to develop further and embed the principles of Triangle of Care in mental health services.”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 3 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Submit the drafted second-opinion process to the Trust Quality Group for scrutiny and sign-off.

Verbatim wording from the response

“- A draft process for requesting second opinions has been written, and this will be submitted to the Trusts Quality Group for scrutiny and sign-off. The process includes guidance for how Consultant Psychiatrists, Health Care Professionals, patients, families and carers can request a second opinion. - The process will be implemented across all of Pennine Care NHS Foundation Trust's (PCFT's) services.”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 1 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the annual Triangle of Care report to retain the first star.

Verbatim wording from the response

“- Complete our annual report to ensure that we retain our first star and co-design a plan to move towards our second.”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 3 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue national Triangle of Care conversations to promote inter-organisational learning.

Verbatim wording from the response

“- Continue national conversations and if there is a continued absence of regional or national groups, seek to establish a group with other Trusts to promote inter-organisational learning.”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 3 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the second-opinion process across all Trust services.

Verbatim wording from the response

“- A draft process for requesting second opinions has been written, and this will be submitted to the Trusts Quality Group for scrutiny and sign-off. The process includes guidance for how Consultant Psychiatrists, Health Care Professionals, patients, families and carers can request a second opinion. - The process will be implemented across all of Pennine Care NHS Foundation Trust's (PCFT's) services.”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 1 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a co-design workshop with local leads, chairs and carers to establish local forum frameworks, agendas and priorities.

Verbatim wording from the response

“As we complete the work outlined above, we will move forward by:”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 3 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a Head of Patient and Carer Experience and Engagement.

Verbatim wording from the response

“In January 2021, PCFT appointed ████████ to the new role of Head of Patient and Carer Experience and Engagement. ████████ continues to work with services across the Trust to develop further and embed the principles of Triangle of Care in mental health services.”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 3 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write a formal process enabling consultants, healthcare professionals, patients, families and carers to request second opinions.

Verbatim wording from the response

“Since Ms Frost's untimely death, the Triumvirate Leadership Team for Oldham's Mental Health Services has reviewed the Trusts internal processes to request second opinions. Below is a summary of the work that has been done so far:”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 1 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Co-design a plan to progress towards the second Triangle of Care star.

Verbatim wording from the response

“- Complete our annual report to ensure that we retain our first star and co-design a plan to move towards our second.”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 3 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Network Directors of Quality to identify steering-group chairs and local approaches, including for Oldham.

Verbatim wording from the response

“████████king with our Network Directors of Quality to identify Chairs and local approaches to steering groups; again, this includes Oldham.”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 3 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange a co-designed Trust-wide and borough-level relaunch of the Triangle of Care to promote engagement.

Verbatim wording from the response

“- Arranging a co-designed re-launch of the Triangle of Care, Trust-wide and in each borough, to reinvigorate our work and to promote it and build engagement internally and externally.”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 3 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collate carer survey findings to provide lived-experience evidence for Triangle of Care improvement and consider their use in training.

Verbatim wording from the response

“- Collating a survey of carers undertaken where we sought examples of how it feels when we achieve each of the six key standards and when we do not. This will supplement the survey sent to inpatient and community service managers to provide a lived-experience context to the exercise. We will also consider how else this could usefully be used, for example, in training.”

Source location

2021-0183-Response-from-Pennine-Care-NHS-Foundation-Trust_Published
Page 3 · response
Published 2 June 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026