PFD report

Darrell Lee DEVLIN · Prevention of Future Deaths report

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Issued 23 Nov 2021•Cumbria

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to test drug and alcohol service clients for drug use
    Part of recurring concern: Failure to reliably detect illicit drug use
  2. Failure to provide in-person assessment and support for drug and alcohol service clients
    Part of recurring concern: Untimely or incomplete community care assessments
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Issued staff guidance requiring first appointments to be face to face and ensuring each service user receives a drug test within 12 months.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 November 2021.
  2. Action

    Established action plans to reintroduce face-to-face appointments for service users who were not categorised as high risk.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 November 2021.
  3. Action

    Maintain at least 12-weekly drug testing and face-to-face reviews for service users.

    Stated by WaythroughStated completedThe respondent said that this action was complete when they made their response on 29 November 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Humankind, the current Cumbria service provider, was developing its own response and would take forward the reported issues.

    Stated by Greater Manchester Mental Health NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to test drug and alcohol service clients for drug use

Wider context from the report

“(1) Darrell first came into contact with Unity (the drug and alcohol service that your trust was contracted to provide for Cumbria) in 2015. and his final episode of care began on 30th January 2020 when he self referred to ask for treatment for daily heroin use. At the time of his death he was receiving a daily dose of ████████ Methadone supplied every week. Evidence heard at the inquest covered the final 7 months of this treatment episode, during this period I heard of 6 telephone contacts, the last just 18 days before Darrell died, however he was never seen in person and never tested for drug use. (2) Apart from admitting to a single bag of heroin on 1 occasion Darrell consistently told his drug workers that he was abstinent from illicit drugs or alcohol and was well maintained on his daily dose of methadone. The forensic toxicology report (of which I attach a copy for your information) however indicates he was almost certainly not truthful. I am concerned that reliance on remote contacts and lack of testing make it very difficult for drug workers to accurately assess and support their clients, and put the clients at risk of harm or death due to excessive dosage or polydrug exposure on top of their regular medication, as in this case. I am aware that face to face appointments were avoided where possible due to the Covid pandemic but feel this case highlights a need for more effective supervision than that given to Darrell. ”

Is this part of a recurring concern?

Yes — Failure to reliably detect illicit drug use.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide in-person assessment and support for drug and alcohol service clients

Wider context from the report

“(1) Darrell first came into contact with Unity (the drug and alcohol service that your trust was contracted to provide for Cumbria) in 2015. and his final episode of care began on 30th January 2020 when he self referred to ask for treatment for daily heroin use. At the time of his death he was receiving a daily dose of ████████ Methadone supplied every week. Evidence heard at the inquest covered the final 7 months of this treatment episode, during this period I heard of 6 telephone contacts, the last just 18 days before Darrell died, however he was never seen in person and never tested for drug use. (2) Apart from admitting to a single bag of heroin on 1 occasion Darrell consistently told his drug workers that he was abstinent from illicit drugs or alcohol and was well maintained on his daily dose of methadone. The forensic toxicology report (of which I attach a copy for your information) however indicates he was almost certainly not truthful. I am concerned that reliance on remote contacts and lack of testing make it very difficult for drug workers to accurately assess and support their clients, and put the clients at risk of harm or death due to excessive dosage or polydrug exposure on top of their regular medication, as in this case. I am aware that face to face appointments were avoided where possible due to the Covid pandemic but feel this case highlights a need for more effective supervision than that given to Darrell. ”

Is this part of a recurring concern?

Yes — Untimely or incomplete community care assessments.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issued staff guidance requiring first appointments to be face to face and ensuring each service user receives a drug test within 12 months.

Verbatim wording from the response

“For high-risk service users face to face reviews were always maintained, however, for the remaining service users, action plans were put in place to re-introduce face-to-face appointments for all other service users. The service issued guidance to all staff advising all first appointments should be face to face and specific guidance in ensuring everybody had been drug tested within a 12-month period. Service User contact information is closely monitored by the Senior Leadership Team monthly and by local managers on a weekly basis.”

Source location

2021-0397-Response-from-Greater-Manchester-Mental-Health_Published
Page 2 · response
Published 29 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Established action plans to reintroduce face-to-face appointments for service users who were not categorised as high risk.

Verbatim wording from the response

“GMMH Community Addiction Services recognise that face to face contact is the preferred method of communication and, from mid-2021, services began planning for the re-introduction of these in response to the easing of Covid-19 restrictions.”

Source location

2021-0397-Response-from-Greater-Manchester-Mental-Health_Published
Page 2 · response
Published 29 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain at least 12-weekly drug testing and face-to-face reviews for service users.

Verbatim wording from the response

“Humankind follows best practice as stated in NICE guidelines and The Drug Misuse and Dependence guidelines on clinical management (Orange Book), in respect of ensuring that the following takes place every 12 weeks as a minimum:”

Source location

2021-0397-Response-from-Humankinds_Published
Page 2 · response
Published 29 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review all service users through face-to-face appointments.

Verbatim wording from the response

“As noted in your findings, it was highlighted that Mr Develin had not been seen face to face nor was a drug screen provided in his last treatment episode with Unity. Humankind’s mobilisation strategy for Cumbria, which reflects the national Humankind approach, concentrates on the following:”

Source location

2021-0397-Response-from-Humankinds_Published
Page 2 · response
Published 29 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Drug-test service users who have not received testing within the previous 12 weeks using urinalysis.

Verbatim wording from the response

“As noted in your findings, it was highlighted that Mr Develin had not been seen face to face nor was a drug screen provided in his last treatment episode with Unity. Humankind’s mobilisation strategy for Cumbria, which reflects the national Humankind approach, concentrates on the following:”

Source location

2021-0397-Response-from-Humankinds_Published
Page 2 · response
Published 29 November 2021

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Humankind, the current Cumbria service provider, was developing its own response and would take forward the reported issues.

Verbatim wording from the response

“4. I note that since Darrell's death the contract to provide drug and alcohol services in Cumbria has transferred to Humankind, and thus I am addressing the report to them as well while acknowledging that they played no part in Darrell's care.”

Source location

2021-0397-Response-from-Greater-Manchester-Mental-Health_Published
Page 4 · response
Published 29 November 2021

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Routine drug screening was replaced by clinically risk-based testing during COVID-19 restrictions, and wider benzodiazepine screening was not considered clinically indicated.

Verbatim wording from the response

“Due to the restrictions related to Covid-19, Unity had not been completing routine drug screens on the usual basis. Instead, the use of the drug screens was determined by clinical risk and need.”

Source location

2021-0397-Response-from-Greater-Manchester-Mental-Health_Published
Page 4 · response
Published 29 November 2021

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Available drug-testing technologies could not detect flubromazolam, preventing its identification through testing.

Verbatim wording from the response

“Mr Devlin was prescribed clonazepam by his GP to treat his epilepsy, meaning any drug test for benzodiazepines would be expected to show as positive. Furthermore, Unity had no suspicion that Mr Devlin was using illicit benzodiazepines and, as flubromazolam is a novel benzodiazepine, none of the drug testing technologies afforded to Unity used would have been able to detect it. The Verum screen which became available after the onset of the Covid-19 pandemic (July 2020) can detect up to 50 substances, could allow the identification of a wider range of benzodiazepines but based on Mr Devlin’s history, Unity would not have considered this was clinically indicated throughout his treatment.”

Source location

2021-0397-Response-from-Greater-Manchester-Mental-Health_Published
Page 4 · response
Published 29 November 2021

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Risk-based telephone reviews and face-to-face appointments when indicated were considered sufficient under national and local COVID-19 guidance.

Verbatim wording from the response

“Unity services allocated service users to pathways, based on risk, and presenting need. Mr Devlin was allocated to the pathway known as “Recovery Journey” which provided contact every 4-6 weeks and, during the Covid-19 restriction this was via a telephone review. In the year prior to his death, Mr Devlin is described in each telephone contact as stable on his prescription and reporting no illicit use (except for 21st October 2020 where he reported he shared one bag of heroin with his partner). There were no telephone contacts during which Mr Devlin sounded drowsy, intoxicated, incoherent or exhibited any behaviour indicative of illicit drug use.”

Source location

2021-0397-Response-from-Greater-Manchester-Mental-Health_Published
Page 3 · response
Published 29 November 2021

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. 1

    Revise and update mandatory clinical risk-assessment training to include a case study addressing issues raised by the death.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 November 2021.
  2. 2

    Completed a structured decommissioning and handover process with the successor provider, including data governance, incident guidance and sharing clinical pathways and case reviews.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 November 2021.
  3. 3

    Developed Trust guidance requiring multidisciplinary review of service users’ risk factors, medication stability and engagement.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 November 2021.
  4. 4

    Medically review all service users receiving prescribed treatment.

    Stated by WaythroughStatus unclearThe respondent did not make the status of this action clear when they made their response on 29 November 2021.
  5. 5

    Work collaboratively with partner agencies to address staffing shortages and reduced community pharmacy provision.

    Stated by WaythroughStated in progressThe respondent said that this action was in progress when they made their response on 29 November 2021.
  6. 6

    Maintain at least 12-weekly recovery plans, risk assessments, treatment outcome profiles and associated clinical reviews.

    Stated by WaythroughStated completedThe respondent said that this action was complete when they made their response on 29 November 2021.
  7. 7

    Work with Cumbria partners to learn from and reduce drug-related deaths.

    Stated by WaythroughStated in progressThe respondent said that this action was in progress when they made their response on 29 November 2021.
  8. 8

    Train staff and embed new treatment pathways and procedures within the Cumbria addictions service.

    Stated by WaythroughStatus unclearThe respondent did not make the status of this action clear when they made their response on 29 November 2021.
  9. 9

    Audit high-risk prescribing comprehensively.

    Stated by WaythroughStatus unclearThe respondent did not make the status of this action clear when they made their response on 29 November 2021.
  10. 10

    Coordinate provider transition through meetings, clinical handovers, information-sharing arrangements, site visits, pathway sharing, data transfer and continuity-of-care engagement.

    Stated by WaythroughStated completedThe respondent said that this action was complete when they made their response on 29 November 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise and update mandatory clinical risk-assessment training to include a case study addressing issues raised by the death.

Verbatim wording from the response

“GMMH Addictions Division have a comprehensive risk assessment training package, which requires mandatory completion by all clinical staff. Considering Covid-19 and implications to care and treatment, this training material will be revised and updated, to include a case study reflecting some of the issues raised in Mr Devlin’s death. This will be completed by end February 2022.”

Source location

2021-0397-Response-from-Greater-Manchester-Mental-Health_Published
Page 3 · response
Published 29 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Completed a structured decommissioning and handover process with the successor provider, including data governance, incident guidance and sharing clinical pathways and case reviews.

Verbatim wording from the response

“In review of the concerns raised in your report, GMMH met with Humankind, the new service provider in the county since 1st October 2021. Both organisations would like to offer assurances to the coroner, surrounding the transfer process. GMMH commenced the decommissioning process approximately ten months prior to the official handover, having made an organisational decision not to bid for the new contract. The decommissioning process included regular internal (GMMH) and external (Humankind) meetings, agreement of information governance arrangements to enable a safe transfer of clinical data, the development of guidance in the management of incidents, investigations and inquests, post transfer and the sharing of clinical pathways, local procedures and complex case reviews completed by both organisation’s medical leads.”

Source location

2021-0397-Response-from-Greater-Manchester-Mental-Health_Published
Page 4 · response
Published 29 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Developed Trust guidance requiring multidisciplinary review of service users’ risk factors, medication stability and engagement.

Verbatim wording from the response

“In line with this, the multi-disciplinary Senior Leadership Team (SLT) for the GMMH Addictions Division, reviewed service delivery and made adaptations to support changes where required and GMMH developed Trust guidance for staff that supported the Multi-Disciplinary Team to review each service user in terms of their risk factors, stability on their prescribed medication and their engagement with services.”

Source location

2021-0397-Response-from-Greater-Manchester-Mental-Health_Published
Page 2 · response
Published 29 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Medically review all service users receiving prescribed treatment.

Verbatim wording from the response

“As noted in your findings, it was highlighted that Mr Develin had not been seen face to face nor was a drug screen provided in his last treatment episode with Unity. Humankind’s mobilisation strategy for Cumbria, which reflects the national Humankind approach, concentrates on the following:”

Source location

2021-0397-Response-from-Humankinds_Published
Page 2 · response
Published 29 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work collaboratively with partner agencies to address staffing shortages and reduced community pharmacy provision.

Verbatim wording from the response

“I hope that the above offers reassurance in respect of expected minimum standards for the service and the focus on ensuring that we see service users face to face. It is prudent to acknowledge the challenges that addictions services are facing, which includes staffing shortages and reduced community pharmacy provision particularly for those in receipt of opiate substitute medication. Humankind is committed to working collaboratively with all partner agencies to overcome these challenges.”

Source location

2021-0397-Response-from-Humankinds_Published
Page 2 · response
Published 29 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain at least 12-weekly recovery plans, risk assessments, treatment outcome profiles and associated clinical reviews.

Verbatim wording from the response

“Humankind follows best practice as stated in NICE guidelines and The Drug Misuse and Dependence guidelines on clinical management (Orange Book), in respect of ensuring that the following takes place every 12 weeks as a minimum:”

Source location

2021-0397-Response-from-Humankinds_Published
Page 2 · response
Published 29 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Cumbria partners to learn from and reduce drug-related deaths.

Verbatim wording from the response

“Humankind looks forward to working together with yourselves in Cumbria to learn from and reduce the number of drug related deaths in the area.”

Source location

2021-0397-Response-from-Humankinds_Published
Page 2 · response
Published 29 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train staff and embed new treatment pathways and procedures within the Cumbria addictions service.

Verbatim wording from the response

“As noted in your findings, it was highlighted that Mr Develin had not been seen face to face nor was a drug screen provided in his last treatment episode with Unity. Humankind’s mobilisation strategy for Cumbria, which reflects the national Humankind approach, concentrates on the following:”

Source location

2021-0397-Response-from-Humankinds_Published
Page 2 · response
Published 29 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit high-risk prescribing comprehensively.

Verbatim wording from the response

“As noted in your findings, it was highlighted that Mr Develin had not been seen face to face nor was a drug screen provided in his last treatment episode with Unity. Humankind’s mobilisation strategy for Cumbria, which reflects the national Humankind approach, concentrates on the following:”

Source location

2021-0397-Response-from-Humankinds_Published
Page 2 · response
Published 29 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Coordinate provider transition through meetings, clinical handovers, information-sharing arrangements, site visits, pathway sharing, data transfer and continuity-of-care engagement.

Verbatim wording from the response

“During the transfer of services from Greater Manchester Mental Health NHS Foundation Trust, Humankind worked collaboratively with Unity to ensure that the change of provider and subsequent service was safe, seamless, and effective. The focus was to ensure continuity of care for service users, to enable this to happen the following took place:”

Source location

2021-0397-Response-from-Humankinds_Published
Page 1 · response
Published 29 November 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026