Anne Horner · Prevention of Future Deaths report

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Issued 11 Feb 2015•Manchester North

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
4

Named on the report

Responses found
1

Of 4 recipients

Stated actions
2

Described in responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure of toilet cubicle doors to permit safe access when an occupant is slumped forward

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Care Quality Commission

    Send the draft inspection report to the provider for comment and factual-accuracy representations.

  2. Care Quality Commission

    Inspect the care home on an unannounced basis.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Care Quality Commission

    Building Control should advise on toilet door opening direction matters.

    Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. Care Quality Commission

    Providing expert advice on toilet door opening direction is outside the CQC’s appropriate role.

    Outside remitThe respondent said that this matter was outside its role or authority.
  3. Care Quality Commission

    The service provider is responsible for managing risks arising from the toilet door mechanism it implements.

    Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of toilet cubicle doors to permit safe access when an occupant is slumped forward

Wider context from the report

“4. The evidence at Inquest confirmed that the bathroom facility which included the toilet cubicle was constructed in or about 1988 in compliance with the relevant Planning Permission and Building Regulations. I accept that the facility had been used on many previous occasions without incident. The fact however that a resident sustained injury on two separate occasions within a period of 6 weeks gives rise to concern. I anticipate that there are many establishments within England and Wales where toilet facilities are not dissimilar to those at Oak Lodge Nursing Home. I understand that separate guidance in relation to disabled toilet design suggests doors that open outwards to facilitate access if someone falls behind the door. Whilst photographic images produced at Inquest suggested adequate door clearance for a resident sitting normally on the toilet, that would not be so for an individual resident who sat / was slumped forward. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send the draft inspection report to the provider for comment and factual-accuracy representations.

Verbatim wording from the response

“In terms of further actions that we have undertaken to address concerns highlighted in your report, the CQC has also inspected the home on an unannounced basis. The resultant report is currently in draft format and will shortly be sent to the provider for comment and any factual accuracy representations. We have identified a number of areas the provider needs to address within the care home although none relate to the concerns raised in your report. If you wish we will send a copy of the report to you once it has been published.”

Source location

2015-0047-Response-by-Care-Quality-Commission
Page 2 · response
Published 11 February 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inspect the care home on an unannounced basis.

Verbatim wording from the response

“In terms of further actions that we have undertaken to address concerns highlighted in your report, the CQC has also inspected the home on an unannounced basis. The resultant report is currently in draft format and will shortly be sent to the provider for comment and any factual accuracy representations. We have identified a number of areas the provider needs to address within the care home although none relate to the concerns raised in your report. If you wish we will send a copy of the report to you once it has been published.”

Source location

2015-0047-Response-by-Care-Quality-Commission
Page 2 · response
Published 11 February 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Building Control should advise on toilet door opening direction matters.

Verbatim wording from the response

“We note your comment relating to toilet doors opening outwards. It seems to us that it would not be appropriate for the CQC to provide any expert comment in this area. We respectfully suggest that it would be more appropriate for the Building Control department of the Bury Metropolitan Borough Council to advise on such matters. We are mindful on the one hand that a door opening outwards into a corridor might reduce the risk of a person using the toilet striking their head against an opened door while increasing accessibility in the event of a fall. On the other hand, we also recognise that outward-opening doors may pose inherent risks to passers-by outside a toilet and especially so where a service is frequented by people who may have a visual impairment or mobility problems.”

Source location

2015-0047-Response-by-Care-Quality-Commission
Page 1 · response
Published 11 February 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Providing expert advice on toilet door opening direction is outside the CQC’s appropriate role.

Verbatim wording from the response

“We note your comment relating to toilet doors opening outwards. It seems to us that it would not be appropriate for the CQC to provide any expert comment in this area. We respectfully suggest that it would be more appropriate for the Building Control department of the Bury Metropolitan Borough Council to advise on such matters. We are mindful on the one hand that a door opening outwards into a corridor might reduce the risk of a person using the toilet striking their head against an opened door while increasing accessibility in the event of a fall. On the other hand, we also recognise that outward-opening doors may pose inherent risks to passers-by outside a toilet and especially so where a service is frequented by people who may have a visual impairment or mobility problems.”

Source location

2015-0047-Response-by-Care-Quality-Commission
Page 1 · response
Published 11 February 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The service provider is responsible for managing risks arising from the toilet door mechanism it implements.

Verbatim wording from the response

“It is the responsibility of the service provider to manage the risks posed by whichever mechanism it implements to ensure the welfare and safety of service users.”

Source location

2015-0047-Response-by-Care-Quality-Commission
Page 1 · response
Published 11 February 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026