Ms Karen Redding · Prevention of Future Deaths report

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Issued 18 Nov 2021•Black Country

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Recipients and published responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to arrange medical assessment after disclosed excess oramorph ingestion
    Part of recurring concern: Failure to provide timely clinical carePart of recurring concern: Unreliable clinical management of medication overdose and toxicity
  2. Failure to check oramorph medication contents before handing it over
    Part of recurring concern: Unreliable medication management in care homes

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Cherish Homecare Limited

    Introduce the medication-overdose policy and medical-assistance procedures to new staff through induction.

  2. Cherish Homecare Limited

    Review and revise medication policies, procedures and working practices to prevent recurrence of medication-related incidents.

  3. Cherish Homecare Limited

    Increase carer spot checks covering medication from annually to every three months.

  4. Cherish Homecare Limited

    Disseminate the medical-assistance procedure to office staff through meetings and to care staff through refresher training and direct notifications.

  5. Cherish Homecare Limited

    Conduct monthly audits of service-user daily records and medication administration records, with quarterly review of audit results for patterns and trends.

  6. Cherish Homecare Limited

    Conduct monthly service-user courtesy calls and analyse their results quarterly to identify patterns and trends requiring action.

  7. Cherish Homecare Limited

    Implement a medication-overdose procedure requiring staff to seek medical assistance regardless of service-user or next-of-kin agreement.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Cherish Homecare Limited

    Medication management was outside the commissioned care responsibilities, so the service user was expected to manage her own medication.

    Outside remitThe respondent said that this matter was outside its role or authority.
  2. Cherish Homecare Limited

    The existing approach to handing items to service users with capacity, without routinely checking contents, remains appropriate.

    Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to arrange medical assessment after disclosed excess oramorph ingestion

Wider context from the report

“3. Although, she declined any help and said she would prefer to rest and “sleep it off”, it may well have been appropriate to have her seen by a Doctor. ”

Is this part of a recurring concern?

Yes — Failure to provide timely clinical care; Unreliable clinical management of medication overdose and toxicity.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to check oramorph medication contents before handing it over

Wider context from the report

“1. Evidence emerged during the inquest that KR was handed the oramorph medication by the care staff upon her request. It appears that there was no check made of the contents of the box. ”

Is this part of a recurring concern?

Yes — Unreliable medication management in care homes.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce the medication-overdose policy and medical-assistance procedures to new staff through induction.

Verbatim wording from the response

“6) New staff will be introduced to the medication overdose policy and the procedures for seeking medical assistance through their induction process.”

Source location

2022-0133-Response-from-Cherish-Home-Care-Ltd_Published
Page 3 · response
Published 10 May 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and revise medication policies, procedures and working practices to prevent recurrence of medication-related incidents.

Verbatim wording from the response

“In the 19 years of Cherish providing care, no incident of this type has ever occurred. Management has reviewed the effectiveness of medication policies, procedures and working practices to ensure such circumstances are not repeated.”

Source location

2022-0133-Response-from-Cherish-Home-Care-Ltd_Published
Page 3 · response
Published 10 May 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase carer spot checks covering medication from annually to every three months.

Verbatim wording from the response

“Medication is typically discussed during supervisions with carers (alongside the importance of recording). We also conduct spot checks with carers every 3 months which will cover medication. We stood to conduct these spot checks on an annual basis, however we took the decision to increase the checks to every 3 months from September / October 2021 to respond to feedback from staff as to what would be helpful.”

Source location

2022-0133-Response-from-Cherish-Home-Care-Ltd_Published
Page 5 · response
Published 10 May 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the medical-assistance procedure to office staff through meetings and to care staff through refresher training and direct notifications.

Verbatim wording from the response

“2) All office staff were made aware of the procedure for seeking medical assistance discussed above, through staff meetings.”

Source location

2022-0133-Response-from-Cherish-Home-Care-Ltd_Published
Page 3 · response
Published 10 May 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monthly audits of service-user daily records and medication administration records, with quarterly review of audit results for patterns and trends.

Verbatim wording from the response

“In addition to the above, the following measures are in place to ensure service users continue to receive safe and effective care. Cherish conduct monthly audits of the daily records and MAR charts for each service user. We audit a sample of the daily records and charts for each service user from a few days of each week. This audit is conducted by our specific member of office staff with responsibility for quality assurance.”

Source location

2022-0133-Response-from-Cherish-Home-Care-Ltd_Published
Page 4 · response
Published 10 May 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monthly service-user courtesy calls and analyse their results quarterly to identify patterns and trends requiring action.

Verbatim wording from the response

“We also conduct monthly courtesy calls with service users to assess whether they are happy with the care being provided to them. There are a number of set questions that we ask. The calls may give rise to the need for action and this need will be recorded, as will the action taken. Often during these courtesy calls, service users will praise staff and these compliments will be passed on. We analyse the results from the courtesy calls on a quarterly basis to identify any patterns or trends and we will respond to any identified patterns and trends accordingly.”

Source location

2022-0133-Response-from-Cherish-Home-Care-Ltd_Published
Page 4 · response
Published 10 May 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a medication-overdose procedure requiring staff to seek medical assistance regardless of service-user or next-of-kin agreement.

Verbatim wording from the response

“• On 25 March 2021 all records on the system were examined and an emergency office staff meeting was undertaken. During this meeting, we introduced the following procedure for where a medication overdose or a similar incident where the service user requires medical assistance, occurs –”

Source location

2022-0133-Response-from-Cherish-Home-Care-Ltd_Published
Page 2 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Medication management was outside the commissioned care responsibilities, so the service user was expected to manage her own medication.

Verbatim wording from the response

“In the first instance, I wanted to take the opportunity to confirm some points regarding the care delivered to Ms Redding. Cherish provided care to Ms Redding from 9 November 2020 to 24 March 2021. Ms Redding lived with her partner ████████ - who was her main carer and next of kin that supported Ms Redding in any decision making. Ms Redding was 60 years of age and had full mental capacity and acumen to make her own decisions. Since the start of Ms Redding’s package of care, Cherish was not involved in Ms Redding’s medication and all medication needs were managed and coordinated by Ms Redding herself and ████████.”

Source location

2022-0133-Response-from-Cherish-Home-Care-Ltd_Published
Page 2 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The existing approach to handing items to service users with capacity, without routinely checking contents, remains appropriate.

Verbatim wording from the response

“We noted your comments in the Report that our management team may wish to consider reviewing the training and guidance to care staff relating to handling items to service users and checking the contents of boxes. With consideration of the circumstances surrounding Ms Redding’s death, we have, as directed, reflected, and reviewed on Cherish’s approach to this issue and the training and guidance provided to staff. We have concluded that the general approach we currently adopt and instruct care workers to take remains appropriate.”

Source location

2022-0133-Response-from-Cherish-Home-Care-Ltd_Published
Page 3 · response
Published 10 May 2022

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026