PFD report

Andrew James Naylor · Prevention of Future Deaths report

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Issued 4 Jun 2024•County Durham and Darlington

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure of acute, alcohol and drug treatment, and mental health teams to share crucial risk information appropriately
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Unreliable inter-agency information sharing for coordinated care
  2. Failure to ensure a robust safety plan upon discharge
    Part of recurring concern: Unreliable hospital discharge processes
  3. Failure of acute and mental health teams to consider contacting family or friends as an informal safety net
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Test and roll out CDDFT electronic patient-record access on TEWV clinicians’ laptops for joined-up assessments and information sharing.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 30 July 2024.
  2. Action

    Use bereaved-family lived experience to identify organisational and service-level practice changes and related training, process, environment and culture goals.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2024.
  3. Action

    Create updated common-sense confidentiality guidance to help staff communicate more effectively with families and carers.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 30 July 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Discharge need not normally be delayed for homeless patients when capacity, medical and mental-health fitness, signposting, and community support are in place.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of acute, alcohol and drug treatment, and mental health teams to share crucial risk information appropriately

Wider context from the report

“(2) There appears to be a lack of a joined up process between acute clinicians, alcohol and drug treatment teams, and mental health teams, to consider the safety of a discharge, and to ensure that crucial information relevant to risk is shared appropriately (which may also be, to an extent, hampered by a continuing inability to see each other's records), and whether discharge should be delayed or care stepped down, until a place of safety is identified, and to ensure that a robust safety plan is in place upon discharge. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure a robust safety plan upon discharge

Wider context from the report

“(2) There appears to be a lack of a joined up process between acute clinicians, alcohol and drug treatment teams, and mental health teams, to consider the safety of a discharge, and to ensure that crucial information relevant to risk is shared appropriately (which may also be, to an extent, hampered by a continuing inability to see each other's records), and whether discharge should be delayed or care stepped down, until a place of safety is identified, and to ensure that a robust safety plan is in place upon discharge. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of acute and mental health teams to consider contacting family or friends as an informal safety net

Wider context from the report

“(3) There was no consideration given by either the acute or mental health teams to contacting the deceased’s family or friends, which may have provided an essential safety net in the absence of accessible professional support. The TEWV Trust are candid that work in relation to this issue is a work in progress and remains incomplete. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to determine whether discharge or step-down should be delayed until a place of safety is identified

Wider context from the report

“(2) There appears to be a lack of a joined up process between acute clinicians, alcohol and drug treatment teams, and mental health teams, to consider the safety of a discharge, and to ensure that crucial information relevant to risk is shared appropriately (which may also be, to an extent, hampered by a continuing inability to see each other's records), and whether discharge should be delayed or care stepped down, until a place of safety is identified, and to ensure that a robust safety plan is in place upon discharge. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a protocol or policy for warning patients about acute respiratory depression and death risks from alcohol or drug misuse after administration of the drug

Wider context from the report

“(1) There is no specific protocol or policy in place to ensure that patients are warned of the acute risk of respiratory depression and death following administration of the drug ████████ should they drink alcohol or misuse drugs. ”

Is this part of a recurring concern?

Yes — Inadequate communication of opioid toxicity risks.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Test and roll out CDDFT electronic patient-record access on TEWV clinicians’ laptops for joined-up assessments and information sharing.

Verbatim wording from the response

“advised, the EPR team within CDDFT attended the liaison team office on Wednesday 27 March 2024 to take steps to begin the process of putting the acute Trust's EPR on to the TEWV clinician's laptops. The EPR team have assisted, a data protection impact assessment was completed however we then experienced issues with organisational firewalls. The two IT teams have been working together to resolve this and we are now testing the platform. The testing concludes 06/08/24 and if it has been successful, it will be rolled out further from 12/08/24.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use bereaved-family lived experience to identify organisational and service-level practice changes and related training, process, environment and culture goals.

Verbatim wording from the response

“3. Sharing lived experience: A bereaved family were recently invited to speak to Trust staff at the Trust Fundamental Standards Group about their lived experience particularly around the importance of communicating effectively with families and carers of those experiencing mental illness, to offer staff an incredibly useful insight from their perspective. Attendees at the meeting worked with the family to identify impactful ways to share their experience further, and to identify practice changes that could be made organisationally and at service level. The group sought to identify short, medium and long term goals relating to training, process, environment and culture, working with the family to consider impactful changes to service delivery. We committed to identifying the priority actions and identify leads to take those actions forwards.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 4 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create updated common-sense confidentiality guidance to help staff communicate more effectively with families and carers.

Verbatim wording from the response

“2. Common sense confidentiality guidance: The Associate Directors and Associate Nursing Directors have met to discuss and review the Trust's current common sense confidentiality guidance leaflet, it will be consistent with the open letter to staff. This has included a review of the guidance issued by other Trusts on this matter. As a result, an updated guidance leaflet is being created to assist staff in better communicating with families and carers.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 4 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reissue an open letter to all staff supporting appropriate information sharing while balancing patient confidentiality and safety.

Verbatim wording from the response

“1. Open letter to all staff: On 13 May 2024, I personally reissued a letter (initially sent in June 2021) to all Trust staff members about the support the Trust will offer when making decisions about the difficult balance between patient confidentiality and appropriate sharing of information. In particular, the letter provides “We want to emphasise however to you all, that we would rather support you for saving a person's life by breaching their confidentiality than have to explain why we held onto information that could have made a difference.” I understand that you have already received a copy of this open letter.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 4 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue training and induction processes to improve communication with families and carers.

Verbatim wording from the response

“will never be 'complete', as the Trust will always be striving to improve communication with carers, and we will continually reflect, learn and improve, as well as continuing training and processes of induction for those joining the organisation. This will not have an end date but as previously advised, the current initiatives to improve Trust processes are:”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 4 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit and deep-dive liaison documentation to verify that verbal handovers to other Trusts and services are recorded, addressing issues through supervision and team meetings.

Verbatim wording from the response

“3. Audits: I can reiterate that in order to provide a check that improvements are being made in respect of communicating with acute Trust staff, a further check has been added when completing the team's monthly audit to ensure it is documented that a verbal handover has been completed. This check is completed alongside the Trust Quality Assurance Schedule audit (a Trust standard) and the Advanced Nurse Practitioners (ANPs) completing the Quality Assurance Schedule have been asked to carry out a deep dive to check documentation around communication with other Trusts/services. As part of this, we now check that it is documented that a verbal handover has been given. If any issues are identified, this is picked up with the team as part of team meetings/supervision to ensure it is addressed as soon as possible.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue team discussions and daily MDT reminders about documenting and verbally handing over homelessness and other risk information.

Verbatim wording from the response

“2. Team meeting discussions: As you are aware, it was not possible to conclude Andrew's inquest in the one day initially allocated on 14 March 2024, and therefore it was adjourned and later concluded on 3 June 2024. Following the first day of Andrew's inquest, the initial learning identified during day one was picked up, and discussions took place within the team meeting, on 15 March 2024. Those discussions have continued within daily MDT meetings, to remind liaison staff of the importance of documenting, and verbally handing over if a patient reports themselves to be homeless. Conversations continue with regard to ensuring the important information relevant to a patient's risk, is handed over.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce with clinical teams at huddles the importance of informing next of kin in comparable safety-risk scenarios.

Verbatim wording from the response

“Whilst the Trust had next of kin contact details it is acknowledged that there is no evidence within Mr Naylors records that any attempt was made to contact them. As he had capacity our staff would not automatically have contacted them, however the importance of informing next of kin in scenarios such as Andrews has been reinforced to the clinical teams at huddles.”

Source location

Response from CDDFT
Page 2 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the acute alcohol withdrawal policy to include patient advice, using stakeholder input, and obtain approval by September 2024.

Verbatim wording from the response

“The Trust has a Management of Acute Alcohol Withdrawal Policy which has been extended until September 2024 to enable the Organisation to explore the most appropriate, and safest, way to include the suggestion raised by yourself. This will require careful stakeholder”

Source location

Response from CDDFT
Page 1 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discharge need not normally be delayed for homeless patients when capacity, medical and mental-health fitness, signposting, and community support are in place.

Verbatim wording from the response

“4. Discharge arrangements. As we described to HMAC, the experience of the Liaison team working within CDDFT is that discharge would not usually be delayed for a homeless patient, in circumstances where the patient (1) has capacity, (2) is medically optimised and deemed fit for discharge, (3) is considered fit for discharge following review by the mental health liaison team, (4) has been appropriately signposted to the Local Authority regarding homelessness, and (5) has support in place in the community from the Community Mental Health Team as well as Drug and Alcohol services. Clearly, it is imperative that capacious, homeless patients who are fit for discharge, are given the correct advice, signposting and support around homelessness, but in our experience, this does not mean remaining as an inpatient until accommodation arrangements have been secured.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 3 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The chlordiazepoxide concern is for CDDFT to address, and CDDFT has reportedly responded.

Verbatim wording from the response

“I am writing to you in response to the Prevention of Future Death (PFD) Report issued to Tees, Esk and Wear Valleys NHS Foundation Trust ("TEWV", or "the Trust") on 04.06.2024 following the inquest touching the death of Andrew Naylor. I note that the PFD Report issued has been directed to both TEWV and County Durham and Darlington NHS Foundation Trust (CDDFT), on the basis you have concerns in respect of both organisations. I have not responded to point 5(1) as this issue relating to Chlordiazepoxide, appears to be for CDDFT to respond to and I am assured that they have responded.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Because the patient had capacity, staff would not automatically contact next of kin, limiting routine family involvement without an identified basis.

Verbatim wording from the response

“Whilst the Trust had next of kin contact details it is acknowledged that there is no evidence within Mr Naylors records that any attempt was made to contact them. As he had capacity our staff would not automatically have contacted them, however the importance of informing next of kin in scenarios such as Andrews has been reinforced to the clinical teams at huddles.”

Source location

Response from CDDFT
Page 2 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing clinical review, discharge documentation and policy-based follow-up arrangements were considered sufficient to address discharge safety concerns.

Verbatim wording from the response

“Mr Naylor was reviewed by liaison psychiatry on the ward prior to discharge and it was documented by the team as being under the care of the community mental health team, who liaison psychiatry would request follow up by, and that he was safe for discharge. In relation to post discharge care, the Management of Acute Alcohol Withdrawal Policy details the follow up that should occur for the patients such as Mr Naylor, including referral on to specialist drug and alcohol teams and services and there was a plan for him to be followed up by the alcohol liaison service post discharge. In relation to his residential status, this was consistently documented as being in a named hostel during his admission.”

Source location

Response from CDDFT
Page 2 · response
Published 30 July 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Obtain national accreditation recognising the Triangle of Care initiative’s improvement of support for patients and carers.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2024.
  2. 2

    Identify priority actions and leads arising from the lived-experience work.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 30 July 2024.
  3. 3

    Restate the Trust’s commitment to carers in its signed Carers Charter.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2024.
  4. 4

    Share the family campaign message through the Trust intranet, CQC monthly updates and Board engagement.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.3

  1. 1

    Responsibility for supporting and accommodating homeless people while housing needs are addressed rests with the Local Authority.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. 2

    Health providers are not commissioned to provide accommodation or support homeless people while their housing needs are addressed.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustOutside remitThe respondent said that this matter was outside its role or authority.
  3. 3

    Post-discharge follow-up was assigned to the community mental health team and alcohol liaison service rather than undertaken solely by acute clinicians.

    Stated by County Durham and Darlington NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Obtain national accreditation recognising the Triangle of Care initiative’s improvement of support for patients and carers.

Verbatim wording from the response

“In addition to our commitment to carers has been restated in our Carers Charter which is signed by our Chairman and myself. We have recently had the success of our Triangle of Care (an initiative from the carers trust which aims to improve the quality of care and support for patients and their carers) recognised with national accreditation.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 4 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify priority actions and leads arising from the lived-experience work.

Verbatim wording from the response

“3. Sharing lived experience: A bereaved family were recently invited to speak to Trust staff at the Trust Fundamental Standards Group about their lived experience particularly around the importance of communicating effectively with families and carers of those experiencing mental illness, to offer staff an incredibly useful insight from their perspective. Attendees at the meeting worked with the family to identify impactful ways to share their experience further, and to identify practice changes that could be made organisationally and at service level. The group sought to identify short, medium and long term goals relating to training, process, environment and culture, working with the family to consider impactful changes to service delivery. We committed to identifying the priority actions and identify leads to take those actions forwards.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 4 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Restate the Trust’s commitment to carers in its signed Carers Charter.

Verbatim wording from the response

“In addition to our commitment to carers has been restated in our Carers Charter which is signed by our Chairman and myself. We have recently had the success of our Triangle of Care (an initiative from the carers trust which aims to improve the quality of care and support for patients and their carers) recognised with national accreditation.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 4 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the family campaign message through the Trust intranet, CQC monthly updates and Board engagement.

Verbatim wording from the response

“The Trust also committed to sharing the message from the campaign and has shared the message on the Trust Intranet; created a slide to be shared with the CQC as part of our monthly updates and discussed the campaign with the Chair of the Board. The family also attended our Board of Directors meeting 13th June 2024 to ensure the Board would understand from a bereaved family the importance of giving families the opportunity to share their understanding of a situation and their loved ones needs.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 4 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for supporting and accommodating homeless people while housing needs are addressed rests with the Local Authority.

Verbatim wording from the response

“Health providers are not commissioned to carry out the role of the Local Authority in supporting and accommodating homeless people whilst their housing needs are addressed.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 3 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Health providers are not commissioned to provide accommodation or support homeless people while their housing needs are addressed.

Verbatim wording from the response

“Health providers are not commissioned to carry out the role of the Local Authority in supporting and accommodating homeless people whilst their housing needs are addressed.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 3 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Post-discharge follow-up was assigned to the community mental health team and alcohol liaison service rather than undertaken solely by acute clinicians.

Verbatim wording from the response

“Mr Naylor was reviewed by liaison psychiatry on the ward prior to discharge and it was documented by the team as being under the care of the community mental health team, who liaison psychiatry would request follow up by, and that he was safe for discharge. In relation to post discharge care, the Management of Acute Alcohol Withdrawal Policy details the follow up that should occur for the patients such as Mr Naylor, including referral on to specialist drug and alcohol teams and services and there was a plan for him to be followed up by the alcohol liaison service post discharge. In relation to his residential status, this was consistently documented as being in a named hostel during his admission.”

Source location

Response from CDDFT
Page 2 · response
Published 30 July 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026