PFD report

Kaine Regan FLETCHER · Prevention of Future Deaths report

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Issued 25 Jul 2025•South Yorkshire (Western)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
11

Raised in this report

Recipients
5

Named on the report

Responses found
3

Of 5 recipients

Stated actions
26

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised11

  1. Lack of police training for mental health-related incidents involving illicit substance use
    Part of recurring concern: Insufficient police training for safe recognition and response to mental-health and behaviour-related medical crises
  2. Lack of cross-sector working and joint agency policy for Acute Behavioural Disorder/Disturbance
    Part of recurring concern: Failure to reliably recognise and respond to acute behavioural disturbance
  3. Delays and non-attendance in EMAS ambulance response to s.136 conveyance requests
    Part of recurring concern: Delays in ambulance attendance
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. Action

    Review the mental health Approved Professional Practice to align ABD guidance with updated health policy.

    Stated by College of PolicingStated in progressThe respondent said that this action was in progress when they made their response on 29 July 2025.
  2. Action

    Support forces to develop local protocols with partner agencies.

    Stated by College of PolicingStated plannedThe respondent said that this action was planned when they made their response on 29 July 2025.
  3. Action

    Share and discuss self-referral learning at a planned learning event to support awareness and practice change.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 July 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    Operational and local partnership concerns are being addressed by Nottinghamshire Police, which is providing the full response.

    Stated by College of PolicingRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of police training for mental health-related incidents involving illicit substance use

Wider context from the report

“4. Police training on s.136 MHA 1983 detention and mental health I heard evidence that there is no national training for police officers on the correct wording to communicate a decision and the reasons for a s.136 detention to the detainee. Further, that there is no specific training in relation to persons who are struggling with their mental health and who may be under the influence of illicit substances. I am concerned that training in the area of mental health generally is lacking, which is impacting upon the approach of the police officers dealing with mental health related incidents. ”

Is this part of a recurring concern?

Yes — Insufficient police training for safe recognition and response to mental-health and behaviour-related medical crises.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of cross-sector working and joint agency policy for Acute Behavioural Disorder/Disturbance

Wider context from the report

“1. Lack of joint agency policy/cross-sector working on Acute Behavioural Disorder/Disturbance In September 2022, the Royal College of Psychiatrists issued a position statement on Acute Behavioural Disturbance and Excited Delirium. The RCP recommend that: • A cross-sector working group should be convened to develop an interim consensus on ‘ABD’, with active involvement of patients and carers, to agree terminology, key principles for professional guidance, and priorities for further research. • This group should include representatives from police, custodial, ambulance, emergency medicine, mental health, and the judicial and coronial system. Support from relevant government departments would help ensure consistency across services. • Further research should be urgently commissioned, including detailed investigation into how racial bias plays into the application of terminology such as ‘ABD’. • Members of the cross-sector working group should collaborate on the development and delivery of training materials for staff working across public services • All services should seek to improve standardised collection of disaggregated data on presentations and outcomes, and to conduct regular multi-disciplinary reviews to support high-quality research on this topic. I have heard evidence that in Nottingham and Nottinghamshire, no such cross-sector working is in place or joint agency policy is in place. I have also heard evidence that there is no knowledge of such cross-sector working or joint agency policy in place within the East Midlands generally, or nationally. The consequence of this is that there is no joined up thinking, procedure or policy, between front-line services who are regularly dealing with cases of ABD. That lack of collaborative working between services gives rise to a risk of future death for persons who develop ABD both in the community or in custody. People at risk of developing ABD often also fall into categories of vulnerability, such as suffering with a mental health disorder or using illicit substances. To my mind, this increases the risk of future death in the absence of any collaboration. I am concerned that this appears to be a national issue. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute behavioural disturbance.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays and non-attendance in EMAS ambulance response to s.136 conveyance requests

Wider context from the report

“3. Police use of an ambulance as the mode of conveyance for s.136 detainees I heard evidence that the correct mode of conveyance for persons detained under s.136 MHA 1983 is an ambulance, save in exceptional circumstances (e.g. where the detained person’s behaviour means it would be inappropriate, or where the wait for an ambulance would exceed 30 minutes). I also heard evidence, that in the last 12 months an ambulance was called by the police in only 50% of s.136 detentions. Of that 50% in which an ambulance was called, an ambulance only attended on 50% of occasions (so 25% of the total detentions). Of the nine police officers that gave evidence to me in this inquest on s.136 matters, none of them knew about the police policy on calling an ambulance to convey a s.136 detainee. Two of the officers knew, anecdotally, that an ambulance was the preferred method of conveyance, but their evidence was that it was common for an ambulance to take well over 30 minutes or not turn up at all. I am concerned that: • There is a training issue within the police in relation to s.136 detentions and the correct mode of conveyance. Either officers do not know that they should call an ambulance, or they are ignoring their training/the instructions that they are given. This is born out in the statistics above. • There is a response issue on the part of EMAS. This may, in part, be explained by the policy/service level agreement confusion within EMAS. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of mental health management, monitoring and treatment for people with co-occurring substance misuse who cannot abstain

Wider context from the report

“6. Mental Health Services – ‘the gap’ I am concerned that there is a ‘gap’ in mental health services for those people who have a dual diagnosis of a recognised mental health condition, combined with a substance misuse diagnosis. Clinically, I understand that substance misuse can provide a barrier to effective treatment of any mental health condition. However, I have heard evidence that there is no service available to patients for management, monitoring and treatment in circumstances where they are unable to abstain from substances but require care for the residual mental health condition. In circumstances where it is clinically recognised that substance misuse can exacerbate the symptoms of many mental health conditions, this gives risk to a clear risk of future death. The evidence that I have heard is that once treatment or referral options for these patients have been exhausted, they are discharged from the Local Mental Health Team with signposting to other services e.g. substance misuse services/charities or CRISIS. These services often required self-referral, which is not realistic for many people in these circumstances. Kaine fell into this gap, and I am concerned that there is a risk of future death for other patients if this gap is not filled. Again, it seems to me that this is an issue of national concern. ”

Is this part of a recurring concern?

Yes — Unreliable dual-diagnosis care pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure within EMAS to ratify, disseminate and implement the relevant s.136 joint agency policy

Wider context from the report

“2. Lack of agreed joint agency policy between EMAS and the police on s.136 MHA 1983 detentions I issued a PFD on 17 July 2025, part way through the final inquest hearing, to raise my concern over apparent confusion with both the police and EMAS as to the applicable joint agency policy dealing with s.136 MHA 1983 detention and conveyance. Since that PFD was issued, the evidence has developed and the position at the end of the inquest was as follows: • The police confirmed that the document titled “Nottingham and Nottinghamshire Multi-Agency Policy & Procedure Review Group Memorandum of Understanding: Joint Agency sections 135 and 136 Mental Health Act 1983 Procedures” has been ratified within their organisation and continues to remain the relevant joint-agency policy for s.136 detention and conveyance. This policy has been implemented for the police since its inception. • EMAS cannot confirm whether the above policy has been ratified in its current version within the organisation. They have confirmed that an employee at EMAS signed off on the 2021 version, but that this information was never disseminated within the organisation because the finalised version of the policy remained within that employee’s email inbox. The consequence appears to be that EMAS has never implemented this policy, rather they have been working to an internal policy for Mental Health Conveyance that contains different working standards. Acknowledging that there is no confusion for the police as to the relevant policy, and that they do consider that it has been implemented, I remain concerned. My concerns can now properly be formulated as follows: • There is no joined up thinking between agencies on the local policy for s.136 MHA 1983 detention and conveyance. For a policy to be effective, all purported parties to that policy need to know it applies to them. • Internal disorganisation within EMAS has culminated in a situation where, even after a period of investigation between 17 July – 25 July, they are unable to tell the Court which, if any, joint agency policy applies to them. They are unable to tell the Court whether they are still part of the relevant working group. EMAS have allowed a situation to perpetuate in which they appear, on the face of the policy documents, to be party to an agreement (which includes service level agreements for conveyance) when they simply do not know if this is correct. The upshot of this is that other agencies may be placing reliance on the conveyance terms within the policy when they are dealing with s.136 detention. My concerns are supported by the guidance available at ss. 16.30 – 16.35 of the Mental Health Code of Practice, which highlights the importance of local policy for s.136 detention. It does not appear that there is compliance with this guidance, published by the Department of Health. The lack of joined up thinking between agencies locally gives rise to a risk of future death for persons detained under s.136 MHA 1983. ”

Is this part of a recurring concern?

Yes — Unsafe operation of Section 136 mental health assessment and detention procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of police training on ambulance conveyance for s.136 detainees

Wider context from the report

“3. Police use of an ambulance as the mode of conveyance for s.136 detainees I heard evidence that the correct mode of conveyance for persons detained under s.136 MHA 1983 is an ambulance, save in exceptional circumstances (e.g. where the detained person’s behaviour means it would be inappropriate, or where the wait for an ambulance would exceed 30 minutes). I also heard evidence, that in the last 12 months an ambulance was called by the police in only 50% of s.136 detentions. Of that 50% in which an ambulance was called, an ambulance only attended on 50% of occasions (so 25% of the total detentions). Of the nine police officers that gave evidence to me in this inquest on s.136 matters, none of them knew about the police policy on calling an ambulance to convey a s.136 detainee. Two of the officers knew, anecdotally, that an ambulance was the preferred method of conveyance, but their evidence was that it was common for an ambulance to take well over 30 minutes or not turn up at all. I am concerned that: • There is a training issue within the police in relation to s.136 detentions and the correct mode of conveyance. Either officers do not know that they should call an ambulance, or they are ignoring their training/the instructions that they are given. This is born out in the statistics above. • There is a response issue on the part of EMAS. This may, in part, be explained by the policy/service level agreement confusion within EMAS. ”

Is this part of a recurring concern?

Yes — Insufficient police training for safe recognition and response to mental-health and behaviour-related medical crises; Unsafe police conveyance of mental health patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of police training on communicating s.136 detention decisions and reasons

Wider context from the report

“4. Police training on s.136 MHA 1983 detention and mental health I heard evidence that there is no national training for police officers on the correct wording to communicate a decision and the reasons for a s.136 detention to the detainee. Further, that there is no specific training in relation to persons who are struggling with their mental health and who may be under the influence of illicit substances. I am concerned that training in the area of mental health generally is lacking, which is impacting upon the approach of the police officers dealing with mental health related incidents. ”

Is this part of a recurring concern?

Yes — Failure to ensure custody staff understand and apply detention procedures; Unsafe operation of Section 136 mental health assessment and detention procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an out-of-hours local protocol for police access to mental health advice

Wider context from the report

“5. The availability of the Street Triage Team I heard evidence that Nottinghamshire is pioneering in its provision of a Street Triage Team, a service that has been available since 2014. This team is comprised of one police officer and one community psychiatric nurse who can travel to mental health incidents to provide assessment and advice to the response officers, particularly in relation to exercising s.136 powers. I heard that this service is available between 8am and 1am, and that the resourcing of the service (both in terms of the shift patterns and the available cars) was determined by analysis of a data set in 2017. At the time that the incident arose with Kaine on 3 July 2022, no STT was available as it was out of hours. I am concerned that there is a need to review the data to ensure that the demand for the service in 2025 is still reflected in the shift patterns. I am concerned, based on the evidence that I heard from EMAS in relation to an increase of ~60% in mental health related calls, that the demand for service may have changed since 2017. I note that the Mental Health Code of Practice includes the following guidance at [16.23] in relation to triage and s.136: “When deciding that detention may be necessary, the police may also benefit from seeking advice before using section 136 powers in cases where they are unsure that the circumstances are sufficiently serious for using these powers. Local protocols should set out how this advice can be provided and who the police should contact, including outside of normal business hours”. I am concerned that I have not seen any local protocol as to who the police should contact out of hours, and I note that EMAS do have available mental health nurses between the hours of 1am and 8am. This again appears to be a local policy and communication issue. ”

Is this part of a recurring concern?

Yes — Unreliable operational liaison between police and mental health services for safety-critical risk management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of joined-up agency policy for s.136 detention and conveyance

Wider context from the report

“2. Lack of agreed joint agency policy between EMAS and the police on s.136 MHA 1983 detentions I issued a PFD on 17 July 2025, part way through the final inquest hearing, to raise my concern over apparent confusion with both the police and EMAS as to the applicable joint agency policy dealing with s.136 MHA 1983 detention and conveyance. Since that PFD was issued, the evidence has developed and the position at the end of the inquest was as follows: • The police confirmed that the document titled “Nottingham and Nottinghamshire Multi-Agency Policy & Procedure Review Group Memorandum of Understanding: Joint Agency sections 135 and 136 Mental Health Act 1983 Procedures” has been ratified within their organisation and continues to remain the relevant joint-agency policy for s.136 detention and conveyance. This policy has been implemented for the police since its inception. • EMAS cannot confirm whether the above policy has been ratified in its current version within the organisation. They have confirmed that an employee at EMAS signed off on the 2021 version, but that this information was never disseminated within the organisation because the finalised version of the policy remained within that employee’s email inbox. The consequence appears to be that EMAS has never implemented this policy, rather they have been working to an internal policy for Mental Health Conveyance that contains different working standards. Acknowledging that there is no confusion for the police as to the relevant policy, and that they do consider that it has been implemented, I remain concerned. My concerns can now properly be formulated as follows: • There is no joined up thinking between agencies on the local policy for s.136 MHA 1983 detention and conveyance. For a policy to be effective, all purported parties to that policy need to know it applies to them. • Internal disorganisation within EMAS has culminated in a situation where, even after a period of investigation between 17 July – 25 July, they are unable to tell the Court which, if any, joint agency policy applies to them. They are unable to tell the Court whether they are still part of the relevant working group. EMAS have allowed a situation to perpetuate in which they appear, on the face of the policy documents, to be party to an agreement (which includes service level agreements for conveyance) when they simply do not know if this is correct. The upshot of this is that other agencies may be placing reliance on the conveyance terms within the policy when they are dealing with s.136 detention. My concerns are supported by the guidance available at ss. 16.30 – 16.35 of the Mental Health Code of Practice, which highlights the importance of local policy for s.136 detention. It does not appear that there is compliance with this guidance, published by the Department of Health. The lack of joined up thinking between agencies locally gives rise to a risk of future death for persons detained under s.136 MHA 1983. ”

Is this part of a recurring concern?

Yes — Unsafe operation of Section 136 mental health assessment and detention procedures; Unsafe police conveyance of mental health patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Reliance on unrealistic self-referral for people requiring mental health and substance misuse support

Wider context from the report

“6. Mental Health Services – ‘the gap’ I am concerned that there is a ‘gap’ in mental health services for those people who have a dual diagnosis of a recognised mental health condition, combined with a substance misuse diagnosis. Clinically, I understand that substance misuse can provide a barrier to effective treatment of any mental health condition. However, I have heard evidence that there is no service available to patients for management, monitoring and treatment in circumstances where they are unable to abstain from substances but require care for the residual mental health condition. In circumstances where it is clinically recognised that substance misuse can exacerbate the symptoms of many mental health conditions, this gives risk to a clear risk of future death. The evidence that I have heard is that once treatment or referral options for these patients have been exhausted, they are discharged from the Local Mental Health Team with signposting to other services e.g. substance misuse services/charities or CRISIS. These services often required self-referral, which is not realistic for many people in these circumstances. Kaine fell into this gap, and I am concerned that there is a risk of future death for other patients if this gap is not filled. Again, it seems to me that this is an issue of national concern. ”

Is this part of a recurring concern?

Yes — Unreliable dual-diagnosis care pathways; Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to align Street Triage Team capacity with current demand

Wider context from the report

“5. The availability of the Street Triage Team I heard evidence that Nottinghamshire is pioneering in its provision of a Street Triage Team, a service that has been available since 2014. This team is comprised of one police officer and one community psychiatric nurse who can travel to mental health incidents to provide assessment and advice to the response officers, particularly in relation to exercising s.136 powers. I heard that this service is available between 8am and 1am, and that the resourcing of the service (both in terms of the shift patterns and the available cars) was determined by analysis of a data set in 2017. At the time that the incident arose with Kaine on 3 July 2022, no STT was available as it was out of hours. I am concerned that there is a need to review the data to ensure that the demand for the service in 2025 is still reflected in the shift patterns. I am concerned, based on the evidence that I heard from EMAS in relation to an increase of ~60% in mental health related calls, that the demand for service may have changed since 2017. I note that the Mental Health Code of Practice includes the following guidance at [16.23] in relation to triage and s.136: “When deciding that detention may be necessary, the police may also benefit from seeking advice before using section 136 powers in cases where they are unsure that the circumstances are sufficiently serious for using these powers. Local protocols should set out how this advice can be provided and who the police should contact, including outside of normal business hours”. I am concerned that I have not seen any local protocol as to who the police should contact out of hours, and I note that EMAS do have available mental health nurses between the hours of 1am and 8am. This again appears to be a local policy and communication issue. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the mental health Approved Professional Practice to align ABD guidance with updated health policy.

Verbatim wording from the response

“The College is currently undertaking a review of the mental health Approved Professional Practice (APP), which will ensure that any development in the published guidelines in relation to ABD are updated to ensure consistency with updated health policy.”

Source location

Response from College of Policing
Page 2 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support forces to develop local protocols with partner agencies.

Verbatim wording from the response

“• Support forces in developing local protocols with partner agencies”

Source location

Response from College of Policing
Page 4 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share and discuss self-referral learning at a planned learning event to support awareness and practice change.

Verbatim wording from the response

“A key area of concern was also identified in relation to people that have an identified need which can be met by another service or organisation, such as third sector or voluntary services, and the process of self-referral. Whilst services work collaboratively with people, we recognise that it is not always realistic for some people to complete the appropriate self-referral processes and time is often dedicated by staff to do this however we have updated our team’s Internal Working Instructions which outlines the expectation of staff and services to ensure that this is clear. We will also be sharing and discussing this learning within a planned learning event to further support awareness and practice change.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 3 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a dedicated electronic-system referral pathway for dual-diagnosis support before patient discharge.

Verbatim wording from the response

“The introduction of an additional three staff members and the service having its own referral pathway on the patient electronic system means that prior to any discharge, the core LMHT would be able to see the person is accessing the co-located practitioners and therefore consider any post discharge needs and liaison. As we have now established the workers within teams the staff are also embedded as part of the internal escalation meetings and processes should there be a requirement to escalate any concerns around discharge planning or unmet care needs.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 3 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce three additional staff members to support dual-diagnosis provision within Local Mental Health Teams.

Verbatim wording from the response

“The introduction of an additional three staff members and the service having its own referral pathway on the patient electronic system means that prior to any discharge, the core LMHT would be able to see the person is accessing the co-located practitioners and therefore consider any post discharge needs and liaison. As we have now established the workers within teams the staff are also embedded as part of the internal escalation meetings and processes should there be a requirement to escalate any concerns around discharge planning or unmet care needs.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 3 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue discussions with Nottinghamshire Police and EMAS to establish collaborative acute behavioural disorder training, pathways and clinical guidance.

Verbatim wording from the response

“The Trust is in discussions with Nottinghamshire Police and EMAS to establish a collaborative approach to address the concerns relating to patients with a clinical presentation of ABD including training, pathways and clinical guidance. There is an agreement with EMAS to meet with the Trust to explore opportunities for collaboration. This will be continued through to completion and take into consideration any wider national guidance from any response to this Regulation 28 Report received from Secretary of State for Health and Social Care.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 2 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue strategic review and planning of dual-diagnosis access and treatment through a cross-system strategy group.

Verbatim wording from the response

“Whilst the structural changes that have been made, such as resource configuration, have made a huge difference for people with dual diagnosis needs, work has also been completed to support wider mental health staff in relation to core training and awareness for people with dual diagnosis needs. We continue to review and strategically plan access and treatment for people with dual diagnosis needs and this is in the form of a strategy group and works across the system including wider system partners and organisation, so people’s needs are not just considered in isolation.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 3 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed co-located substance-misuse and peer-support workers within City Local Mental Health Teams.

Verbatim wording from the response

“As part of the wider community mental health transformation programme which commenced in 2022, a key area for improvement was improving access to services for patients with a dual diagnosis. During 2022 this work was in its infancy and there was only one worker who was allocated to liaise with the four City Local Mental Health Teams (LMHTS). As the improvement work progressed, it became clear that the remote liaison was not working and, additionally, ad hoc resource was also required. Key changes have since been made which includes co-located substance misuse workers, which includes Peer Support workers who have lived experience being located into the LMHTs, working as part of the team.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 3 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and finalise Trustwide clinical guidance for acute behavioural disorder with emergency-service pathways and wider-agency consultation.

Verbatim wording from the response

“A clinical guidance document is being developed for Trustwide clinical staff and developed in conjunction with pathways established within EMAS and Nottinghamshire Police. This will be finalised by the end of September 2025. This will be supported by a revised version of the clinical algorithm within Joint Royal Colleges Ambulance Liaison Committee (JRCALC) and Royal College of Emergency Medicine. The Trust have in development a clinical decision support tool that will be available for front facing acute mental health clinicians in supporting the knowledge and actions should ABD be a suspected clinical presentation. This will be finalised following consultation with wider agencies (Nottinghamshire Police and EMAS).”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 2 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update internal working instructions on staff expectations for supporting people who need self-referral to other services.

Verbatim wording from the response

“A key area of concern was also identified in relation to people that have an identified need which can be met by another service or organisation, such as third sector or voluntary services, and the process of self-referral. Whilst services work collaboratively with people, we recognise that it is not always realistic for some people to complete the appropriate self-referral processes and time is often dedicated by staff to do this however we have updated our team’s Internal Working Instructions which outlines the expectation of staff and services to ensure that this is clear. We will also be sharing and discussing this learning within a planned learning event to further support awareness and practice change.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 3 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Finalise the Co-occurring Mental Health and Substance Use Delivery framework with national commitments for integrated, person-centred care.

Verbatim wording from the response

“Working with subject matter experts, including people with lived experience, academics, clinicians, and service providers, the Department and NHS England are currently finalising the Co-occurring Mental Health and Substance Use Delivery framework. This framework will provide national commitments and calls to the sector on how the health system can improve delivery of integrated, person-centred care across drug and alcohol treatment and mental health services.”

Source location

Response from Department for Health and Social Care
Page 3 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promote joined-up, holistic support so services collaborate to meet the full range of people’s dual-diagnosis needs.

Verbatim wording from the response

“NHS England continues to promote joined-up, holistic support for people with dual diagnosis needs, ensuring services work collaboratively to meet the full range of individual needs.”

Source location

Response from Department for Health and Social Care
Page 3 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue comprehensive guidance on safe conveyance, including health-based vehicle provision and arrangements for section 136 detainees.

Verbatim wording from the response

“NHS England has issued comprehensive guidance, including on the conveyance of individuals detained under section 136, which sets out that:”

Source location

Response from Department for Health and Social Care
Page 2 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operational and local partnership concerns are being addressed by Nottinghamshire Police, which is providing the full response.

Verbatim wording from the response

“We have carefully considered the matters of concern raised in your Regulation 28 report. This response outlines the College of Policing’s position on Acute Behavioural Disturbance, and police training in respect of the Mental Health Act. In relation to the operational elements and local partnership working, we have been in contact with Nottinghamshire Police and understand that a number of measures are being implemented and a full response to the concerns you have raised is being provided.”

Source location

Response from College of Policing
Page 1 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National health-related policy on ABD should be led by health partners, with policing informed by agreed health guidance.

Verbatim wording from the response

“This is an area that requires further research and an evidence base to inform national policy. The police’s role in responding to ABD, particularly as a medical risk, needs to be informed and based on agreed guidance from our partners in Health – it is imperative that health should lead on areas of national health-related policy.”

Source location

Response from College of Policing
Page 2 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Further research and an evidence base are required before national policy on ABD can be developed.

Verbatim wording from the response

“This is an area that requires further research and an evidence base to inform national policy. The police’s role in responding to ABD, particularly as a medical risk, needs to be informed and based on agreed guidance from our partners in Health – it is imperative that health should lead on areas of national health-related policy.”

Source location

Response from College of Policing
Page 2 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The current Street Triage Team operating model remains appropriate because demand is highest during its existing operating hours.

Verbatim wording from the response

“Since the conclusion of the inquest, the Trust has worked with Nottinghamshire Police colleagues in order to collate and analyse the data available to consider the current operational hours of the Street Triage Team. This review of the mental health incident demand experienced by Nottinghamshire police force, has actually highlighted that demand continues to be broadly at its highest during the operating hours of the Street Triage Team, meaning that the service model continues to be appropriate and offer best value and quality in its current format.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 2 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agreeing a joint agency policy for section 136 detentions is the responsibility of East Midlands Ambulance Service and the police.

Verbatim wording from the response

“Your concern about the lack of agreed joint agency policy between East Midlands Ambulance Service and the police on section 136 detentions is a matter for those organisations.”

Source location

Response from Department for Health and Social Care
Page 2 · response
Published 29 July 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. 1

    Communicate the concerns and associated learning to all forces through national governance structures.

    Stated by College of PolicingStated plannedThe respondent said that this action was planned when they made their response on 29 July 2025.
  2. 2

    Review the recommendations for potential learning through the NPCC First Aid Forum.

    Stated by College of PolicingStated plannedThe respondent said that this action was planned when they made their response on 29 July 2025.
  3. 3

    Promote national consistency through the Mental Health Forum and Tactical Delivery Board.

    Stated by College of PolicingStated plannedThe respondent said that this action was planned when they made their response on 29 July 2025.
  4. 4

    Encourage continuous improvement and reflective practice across policing.

    Stated by College of PolicingStated plannedThe respondent said that this action was planned when they made their response on 29 July 2025.
  5. 5

    Review and update national guidance in response to emerging learning.

    Stated by College of PolicingStated plannedThe respondent said that this action was planned when they made their response on 29 July 2025.
  6. 6

    Distribute the acute behavioural disorder quick-reference guide broadly after staff training is completed.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 July 2025.
  7. 7

    Develop and peer-review a quick-reference guide for staff on acute behavioural disorder.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 July 2025.
  8. 8

    Deliver acute-facing mental health staff training on acute behavioural disorder across two scheduled sessions.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 July 2025.
  9. 9

    Undertake improvement programmes to strengthen crisis-service provision across the full twenty-four-hour period.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 July 2025.
  10. 10

    Develop and finalise a clinical decision-support tool for front-facing acute mental health clinicians managing suspected acute behavioural disorder.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 July 2025.
  11. 11

    Review acute behavioural disorder content in PMVA and its provision to acute-facing community mental health staff, incorporating learning from past deaths.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 July 2025.
  12. 12

    Include acute behavioural disorder signs, symptoms, assessment and escalation processes in Fundamentals of Care training.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 July 2025.
  13. 13

    Complete core training and awareness work for mental health staff supporting people with dual-diagnosis needs.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 July 2025.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Acute Behavioural Disorder is not a formal ICD-11 diagnosis, but an umbrella term describing behaviours associated with extreme agitation or distress.

    Stated by Department of Health and Social CareDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate the concerns and associated learning to all forces through national governance structures.

Verbatim wording from the response

“The College remains committed to supporting forces in delivering lawful, proportionate, and effective responses to incidents. The concerns raised will be communicated with all forces within the national governance structures, where learning can be shared. The College will:”

Source location

Response from College of Policing
Page 4 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the recommendations for potential learning through the NPCC First Aid Forum.

Verbatim wording from the response

“• Review all recommendations for potential learning through the NPCC First Aid Forum”

Source location

Response from College of Policing
Page 4 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promote national consistency through the Mental Health Forum and Tactical Delivery Board.

Verbatim wording from the response

“• Promote national consistency through the Mental Health Forum and Tactical Delivery Board”

Source location

Response from College of Policing
Page 4 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Encourage continuous improvement and reflective practice across policing.

Verbatim wording from the response

“• Encourage a culture of continuous improvement and reflective practice”

Source location

Response from College of Policing
Page 4 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update national guidance in response to emerging learning.

Verbatim wording from the response

“• Review and update national guidance based on emerging learning”

Source location

Response from College of Policing
Page 4 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Distribute the acute behavioural disorder quick-reference guide broadly after staff training is completed.

Verbatim wording from the response

“A quick reference guide for staff has been developed alongside both Royal Colleges of Psychiatry and Nursing guidance and this has been peer reviewed by emergency services. This has been shared with the Street Triage Team and will be distributed broadly once all staff have received the training.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 2 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and peer-review a quick-reference guide for staff on acute behavioural disorder.

Verbatim wording from the response

“A quick reference guide for staff has been developed alongside both Royal Colleges of Psychiatry and Nursing guidance and this has been peer reviewed by emergency services. This has been shared with the Street Triage Team and will be distributed broadly once all staff have received the training.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 2 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver acute-facing mental health staff training on acute behavioural disorder across two scheduled sessions.

Verbatim wording from the response

“There is training for all acute facing mental health staff from a GP medical volunteer from EMICS (voluntary emergency paramedic teams) arranged over two sessions. One session in August and the other in October 2025, specifically providing training on ABD.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 1 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake improvement programmes to strengthen crisis-service provision across the full twenty-four-hour period.

Verbatim wording from the response

“However, to further strengthen our urgent mental health response to the public from the Trust, we are also currently undertaking a number of improvement programmes that will see us strengthen the offer made by our crisis services over the full twenty-four hour period, meaning that urgent mental health care will be more accessible to the public at all times of the day and night, every day of the week.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 2 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and finalise a clinical decision-support tool for front-facing acute mental health clinicians managing suspected acute behavioural disorder.

Verbatim wording from the response

“A clinical guidance document is being developed for Trustwide clinical staff and developed in conjunction with pathways established within EMAS and Nottinghamshire Police. This will be finalised by the end of September 2025. This will be supported by a revised version of the clinical algorithm within Joint Royal Colleges Ambulance Liaison Committee (JRCALC) and Royal College of Emergency Medicine. The Trust have in development a clinical decision support tool that will be available for front facing acute mental health clinicians in supporting the knowledge and actions should ABD be a suspected clinical presentation. This will be finalised following consultation with wider agencies (Nottinghamshire Police and EMAS).”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 2 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review acute behavioural disorder content in PMVA and its provision to acute-facing community mental health staff, incorporating learning from past deaths.

Verbatim wording from the response

“We are conducting a review of ABD related content within PMVA and the provision of this to acute facing community mental health staff, including learning from past cases of ABD related deaths. The insights and expertise of ████████, a leading topic expert and advisor to the previously NICE-endorsed Positive and Safe Violence Reduction Training Manual, will be incorporated into this process.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 2 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include acute behavioural disorder signs, symptoms, assessment and escalation processes in Fundamentals of Care training.

Verbatim wording from the response

“Signs and symptoms, clinical assessment and escalation processes are now included within the Trust Fundamentals of Care training for mental health staff under the medical emergency section. This has been peer reviewed by the GP medical volunteer from EMICS to ensure accuracy and appropriateness.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 1 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete core training and awareness work for mental health staff supporting people with dual-diagnosis needs.

Verbatim wording from the response

“Whilst the structural changes that have been made, such as resource configuration, have made a huge difference for people with dual diagnosis needs, work has also been completed to support wider mental health staff in relation to core training and awareness for people with dual diagnosis needs. We continue to review and strategically plan access and treatment for people with dual diagnosis needs and this is in the form of a strategy group and works across the system including wider system partners and organisation, so people’s needs are not just considered in isolation.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 3 · response
Published 29 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Acute Behavioural Disorder is not a formal ICD-11 diagnosis, but an umbrella term describing behaviours associated with extreme agitation or distress.

Verbatim wording from the response

“I have been advised by NHS England that it recognises the importance of ensuring that individuals presenting in extreme distress receive timely, safe, and effective care. However, the term “Acute Behavioural Disorder” (ABD) is not a formal diagnosis within the International Classification of Diseases (ICD-11), which is the global diagnostic tool used in the NHS. ABD is an umbrella term often used across emergency services to describe behaviours linked with extreme agitation or distress, which may indicate a potentially life-threatening physical health emergency.”

Source location

Response from Department for Health and Social Care
Page 1 · response
Published 29 July 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/5

Data last updated 7 September 2026