PFD report

James Bewick Graham · Prevention of Future Deaths report

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Issued 17 Oct 2015•County Durham and Darlington

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
4

Named on the report

Responses found
1

Of 4 recipients

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of clear ownership and responsibility for referrals to secondary care
    Part of recurring concern: Failure to maintain clear clinical responsibility for patient carePart of recurring concern: Unreliable clinical task management and follow-through
  2. Failure to dispatch secondary care referral letters
    Part of recurring concern: Failure to reliably refer patients to required specialist servicesPart of recurring concern: Unreliable coordination of referrals between healthcare teams
  3. Failure of communication between general practitioners and podiatrists during concurrent patient care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Introduce podiatry procedures requiring SystmOne communication and urgent tasking for necessary secondary-care referrals.

    Stated by Premier Physical HealthcareStated completedThe respondent said that this action was complete when they made their response on 17 December 2015.
  2. Action

    Issue referral guidance requiring the referring doctor to complete and monitor referrals, retain responsibility, and avoid delegating urgent referrals.

    Stated by Spectrum Community Health C.I.C.Stated completedThe respondent said that this action was complete when they made their response on 17 December 2015.
  3. Action

    Require urgent secondary-care referrals to be discussed with the senior administrator and senior nurse.

    Stated by G4S Forensic & Medical Services (UK) LtdStated completedThe respondent said that this action was complete when they made their response on 17 December 2015.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear ownership and responsibility for referrals to secondary care

Wider context from the report

“(2) The GP who had most contact with the deceased in a 2 year period considered making a referral to secondary care on 17th October 2014 and instead of making the referral himself, passed the responsibility to make a referral to another GP (who worked one day per week) and who had previously sent a one page letter of referral to secondary care more than 2 years earlier. The GP gave evidence that he thought it appropriate for the original GP to make the referral as that GP had done the first one and was acquainted with the matter. The second GP gave evidence to say that she did not agree with this action because although, in principle, if there had been a recent referral it might have been appropriate for the original referring GP to make a second referral however after 2 years it was “stretching it a bit”. There was a lack of ownership and responsibility for the deceased’s care and making a referral to secondary care. There needs to be consideration given to the formulation of clear guidance as to which GP and in what circumstances has a responsibility for referrals to secondary care. ”

Is this part of a recurring concern?

Yes — Failure to maintain clear clinical responsibility for patient care; Unreliable clinical task management and follow-through.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to dispatch secondary care referral letters

Wider context from the report

“(3) The GP who agreed to make a referral to secondary care gave evidence that she had wrote out a letter of referral and handed it to a member of the administrative team for typing and gave verbal instructions that this needed to be dealt with quickly and that if there were any problems she was to be contacted. For an unknown reason the letter of referral was not dispatched. Some consideration has been given to this issue following the publication of the PPO report but in the light of the evidence given in court the thoroughness and robustness of that letter of direction, particularly bearing in mind there have been a number of changes to the providers of healthcare in the prison, should be considered. ”

Is this part of a recurring concern?

Yes — Failure to reliably refer patients to required specialist services; Unreliable coordination of referrals between healthcare teams.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of communication between general practitioners and podiatrists during concurrent patient care

Wider context from the report

“(1) It is clear that on 16th October 2014 the deceased was seen by a general practitioner and a podiatrist at more or less the same time. The GP did not fully examine the deceased because he knew he was to see a podiatrist. The podiatrist discovered serious problems with the deceased’s foot and planned an urgent referral to the GP and did so by means of an electronic note which was seen by the GP who had seen the deceased immediately prior to the podiatrist, the day after, who then referred the matter to another GP to make a letter of referral and then because of administrative failures no referral to secondary care was made before the deceased died on 2nd November 2014. This shows a total lack of communication between the GP and the podiatrist who should have considered it appropriate to speak to one another whilst the deceased was still present in order to matters forward effectively. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce podiatry procedures requiring SystmOne communication and urgent tasking for necessary secondary-care referrals.

Verbatim wording from the response

“On reviewing this case it is felt that the podiatrist followed the protocol set at that time for the high security environment as it was not possible to speak to the GP. In order to prevent future similar situations occurring Premier Physical Healthcare have introduced the following procedures into the offender healthcare policies.”

Source location

James-Graham-Response
Page 3 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue referral guidance requiring the referring doctor to complete and monitor referrals, retain responsibility, and avoid delegating urgent referrals.

Verbatim wording from the response

“A Directive has been issued by Spectrum Community Health CIC, that states;”

Source location

James-Graham-Response
Page 5 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require urgent secondary-care referrals to be discussed with the senior administrator and senior nurse.

Verbatim wording from the response

“The following steps have been taken to address your concerns surrounding the manner in which referrals to secondary care are made and monitored:-”

Source location

James-Graham-Response
Page 2 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ a Senior Nurse Practitioner to develop complex-care management and multidisciplinary-working processes.

Verbatim wording from the response

“The Head of Operations now provides oversight to case management and we have an annual programme of audit which includes record keeping and case management. In addition we have employed a Senior Nurse Practitioner who is expert in long term conditions, and is developing processes for complex care management and multidisciplinary working. In this case the responsibility and accountability clearly sat with the GP whose practice fell below expected standards. We continue to monitor the GP practice, but we now have an early warning system, with monitoring in place and a Head of Operations.”

Source location

James-Graham-Response
Page 5 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate and discuss GMC guidance on delegation and referral through continuing professional development.

Verbatim wording from the response

“The GMC guidelines regarding delegation and referral have been circulated and discussed as part of Continuing Professional Development.”

Source location

James-Graham-Response
Page 6 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require referral letters to contain relevant clinical information and incorporate multidisciplinary consultation where possible.

Verbatim wording from the response

“Once completed the referral letter should be passed to administrative staff to action in line with the local referral system. Doctors should ensure that administrative staffs are aware of the referral and its urgency. It should be recorded in the clinical records when a referral letter is completed. The referring GP will ensure completion of task and monitor outcome as part of patient journey.”

Source location

James-Graham-Response
Page 6 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require treating podiatrists to attempt verbal GP communication in urgent cases alongside SystmOne procedures.

Verbatim wording from the response

“• In Urgent cases in addition to the SystmOne procedures, the treating clinician should make every attempt to have verbal communication with the GP.”

Source location

James-Graham-Response
Page 3 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inform the current GP provider of requirements for secondary-care referrals under the new contract.

Verbatim wording from the response

“• Following the commencement of the new contract arrangements relating to the provision of healthcare services at HMP Frankland on 1 April 2015, the former head of healthcare at HMP Frankland is now employed by Spectrum Community Health CIC and therefore the current provider of GP Services at HMP Frankland is aware and informed of the requirements relating to referrals to secondary care.”

Source location

James-Graham-Response
Page 2 · response
Published 17 December 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Standardise referral structures to ensure consistent transfer of clinical and multidisciplinary information.

    Stated by Spectrum Community Health C.I.C.Stated in progressThe respondent said that this action was in progress when they made their response on 17 December 2015.
  2. 2

    Increase GP-service management oversight and introduce structured continuing professional development and formal clinical supervision.

    Stated by Spectrum Community Health C.I.C.Stated completedThe respondent said that this action was complete when they made their response on 17 December 2015.
  3. 3

    Establish an annual audit programme covering record keeping and case management.

    Stated by Spectrum Community Health C.I.C.Stated completedThe respondent said that this action was complete when they made their response on 17 December 2015.
  4. 4

    Create Head of Operational Management and Lead GP roles for the GP service.

    Stated by Spectrum Community Health C.I.C.Stated completedThe respondent said that this action was complete when they made their response on 17 December 2015.
  5. 5

    Allow podiatry clinicians to place patients requiring GP review on the urgent GP waiting list.

    Stated by Premier Physical HealthcareStated completedThe respondent said that this action was complete when they made their response on 17 December 2015.
  6. 6

    Establish a multiagency clinical governance board to review incidents, complaints and performance data.

    Stated by Spectrum Community Health C.I.C.Stated completedThe respondent said that this action was complete when they made their response on 17 December 2015.
  7. 7

    Cascade governance learning to healthcare staff across North East prisons and throughout the organisation.

    Stated by Spectrum Community Health C.I.C.Stated plannedThe respondent said that this action was planned when they made their response on 17 December 2015.
  8. 8

    Progress deaths-in-custody learning and reports through governance committees with Quality Assurance and Patient Safety Committee monitoring.

    Stated by Spectrum Community Health C.I.C.Stated in progressThe respondent said that this action was in progress when they made their response on 17 December 2015.
  9. 9

    Implement early-warning monitoring of GP practice with Head of Operations oversight.

    Stated by Spectrum Community Health C.I.C.Stated completedThe respondent said that this action was complete when they made their response on 17 December 2015.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Standardise referral structures to ensure consistent transfer of clinical and multidisciplinary information.

Verbatim wording from the response

“Work is now ongoing led by the Head of Medical operations and Lead GP to look to standardise the structure of all referrals so that there is a consistency of information transfer covering;”

Source location

James-Graham-Response
Page 6 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase GP-service management oversight and introduce structured continuing professional development and formal clinical supervision.

Verbatim wording from the response

“Spectrum Community Health CIC took over the contract for GPs and Pharmacists from Care UK in April 2015. Some immediate changes to infrastructure and management oversight took place from this date and subsequent actions have taken place which will achieve the risk management and assurances required by the requirement of Regulation 28.”

Source location

James-Graham-Response
Page 4 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish an annual audit programme covering record keeping and case management.

Verbatim wording from the response

“The Head of Operations now provides oversight to case management and we have an annual programme of audit which includes record keeping and case management. In addition we have employed a Senior Nurse Practitioner who is expert in long term conditions, and is developing processes for complex care management and multidisciplinary working. In this case the responsibility and accountability clearly sat with the GP whose practice fell below expected standards. We continue to monitor the GP practice, but we now have an early warning system, with monitoring in place and a Head of Operations.”

Source location

James-Graham-Response
Page 5 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create Head of Operational Management and Lead GP roles for the GP service.

Verbatim wording from the response

“The infrastructure supporting GPs has increased management oversight, and introduced structured CPD and support with fulfilling requirements of annual GP appraisal through introduction of formal clinical supervision overseen by Spectrum’s Responsible Officer. In addition the GP service has a Head of Operational Management and a Lead GP for the service. Continual Professional Development”

Source location

James-Graham-Response
Page 4 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allow podiatry clinicians to place patients requiring GP review on the urgent GP waiting list.

Verbatim wording from the response

“• Where the clinician deems that a GP review is required, the patient can be added to the GP waiting list marked as Urgent.”

Source location

James-Graham-Response
Page 3 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a multiagency clinical governance board to review incidents, complaints and performance data.

Verbatim wording from the response

“In addition, there is an established multiagency clinical governance board which reviews all the data required, incidents, complaints and performance data. This acts as an early warning system and a horizon scanner for practice that falls below the required standards.”

Source location

James-Graham-Response
Page 5 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cascade governance learning to healthcare staff across North East prisons and throughout the organisation.

Verbatim wording from the response

“professional obligations in accordance with GMC requirements. In addition the RCA and PPO report have been progressed through G4S and a joint Integrated Governance Forum which addresses issues of risk and assures positive and timely outcomes for patients, this forum will ensure the cascaded learning to the staff across the North East prisons, and Spectrum will ensure the learning takes place across our organisation as a whole.”

Source location

James-Graham-Response
Page 7 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Progress deaths-in-custody learning and reports through governance committees with Quality Assurance and Patient Safety Committee monitoring.

Verbatim wording from the response

“The organisation is very clear on expectations and responsibilities’ of GPs and an investigation into the circumstances and professional practice of the individual has taken place with remedial action and learning required. Deaths in custody and subsequent reports are progressed through the governance committees with oversight from Spectrum Board. The Quality Assurance and Patient Safety Committee will receive this report and subsequently monitor actions and outcomes including the quarterly Responsible Officer report which assures the organisation that the GPs are receiving management oversight and are exercising their”

Source location

James-Graham-Response
Page 6 · response
Published 17 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement early-warning monitoring of GP practice with Head of Operations oversight.

Verbatim wording from the response

“The Head of Operations now provides oversight to case management and we have an annual programme of audit which includes record keeping and case management. In addition we have employed a Senior Nurse Practitioner who is expert in long term conditions, and is developing processes for complex care management and multidisciplinary working. In this case the responsibility and accountability clearly sat with the GP whose practice fell below expected standards. We continue to monitor the GP practice, but we now have an early warning system, with monitoring in place and a Head of Operations.”

Source location

James-Graham-Response
Page 5 · response
Published 17 December 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026