PFD report

Chelsea Blue Louise Mooney · Prevention of Future Deaths report

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Issued 18 Aug 2022•South Yorkshire (Western)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
12

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
26

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised12

  1. Failure of commissioners to obtain assurance about ligature practice and individual safety
    Part of recurring concern: Inadequate assurance and review of commissioned care services and care packages
  2. Inadequate assessment and clarification of capacity-based information-sharing wishes
    Part of recurring concern: Failure to make capacity-based decisions using relevant information and wishes
  3. Failure to recognise and respond appropriately to repeated ligature incidents
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. Action

    Implement the revised NHSE Case Management Standard Operating Procedure.

    Stated by NHS England - North East and YorkshireStated plannedThe respondent said that this action was planned when they made their response on 3 October 2022.
  2. Action

    Revise the NHSE Case Management Standard Operating Procedure using learning from quality concerns in CAMHS inpatient services.

    Stated by NHS England - North East and YorkshireStated in progressThe respondent said that this action was in progress when they made their response on 3 October 2022.
  3. Action

    Roll out the clinical skills stations programme across the organisation after piloting it at three sites.

    Stated by Cygnet Health Care LimitedStated plannedThe respondent said that this action was planned when they made their response on 3 October 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Weekly meetings, reports, care-plan discussions and review of serious incidents were considered sufficient commissioner oversight of ligature risks.

    Stated by NHS England - North East and YorkshireExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of commissioners to obtain assurance about ligature practice and individual safety

Wider context from the report

“9. There were opportunities for commissioners to support Cygnет earlier when case managing Chelsea's package of care. The new behaviour of using ligatures should have invited professional curiosity from Commissioners who should have sought assurance about the overall practice of ligature use and intervention from Cygnет but also what that meant specifically for Chelsea and how Cygnет were keeping her safe. This may have led to a review by Cygnет and a better understanding of Chelsea's ligature use. ”

Is this part of a recurring concern?

Yes — Inadequate assurance and review of commissioned care services and care packages.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate assessment and clarification of capacity-based information-sharing wishes

Wider context from the report

“3. The decision not to share information with family was made based on one capacity assessment. This did not fully address the issues with Chelsea of understanding the consequences of that decision and neither does it adequately break down the information which Cygnет may wish to share with family. This appears to have been a blanket decision and once a capacity assessment determined that Chelsea had the capacity to make that decision there is not evidence available to me of conversations with Chelsea to establish exactly what she would and would not share with family and that the consequences of those decisions were adequately explored with her. I would have expected; at Chelsea's age, that a social worker would be involved in supporting her with this decision and reviewing it regularly. This decision about her capacity and information sharing were also not revisited which they ought to have been regularly. Not least because Chelsea's mother was responsible for supporting her with s17 leave and was entitled to fully understand the risks to Chelsea or herself through this. ”

Is this part of a recurring concern?

Yes — Failure to make capacity-based decisions using relevant information and wishes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise and respond appropriately to repeated ligature incidents

Wider context from the report

“5. There was limited concern about the number of ligature incidents collectively across the ward. They appear to have been accepted as normal behaviour. There was no record of Chelsea using ligatures prior to her admission onto this ward. This reality for staff appears to have led to a downgrading of the seriousness of the use of ligatures. With staff describing in evidence when they would and would not intervene and what would and would not constitute a serious incident in relation to ligatures (i.e., a hospital admission would be required before it was regarded as a serious incident requiring immediate changes to risk levels and observations). It may be that this approach to ligatures also contributed to the delay in Chelsea's final ligature being removed. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to regularly revisit capacity and information-sharing decisions

Wider context from the report

“3. The decision not to share information with family was made based on one capacity assessment. This did not fully address the issues with Chelsea of understanding the consequences of that decision and neither does it adequately break down the information which Cygnет may wish to share with family. This appears to have been a blanket decision and once a capacity assessment determined that Chelsea had the capacity to make that decision there is not evidence available to me of conversations with Chelsea to establish exactly what she would and would not share with family and that the consequences of those decisions were adequately explored with her. I would have expected; at Chelsea's age, that a social worker would be involved in supporting her with this decision and reviewing it regularly. This decision about her capacity and information sharing were also not revisited which they ought to have been regularly. Not least because Chelsea's mother was responsible for supporting her with s17 leave and was entitled to fully understand the risks to Chelsea or herself through this. ”

Is this part of a recurring concern?

Yes — Failure to make capacity-based decisions using relevant information and wishes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to debrief prior ligature and self-harm incidents for future risk planning

Wider context from the report

“4. There was no evidence of debrief after prior incidents of ligatures or other self-harm attempts and therefore crucial information about Chelsea's state of mind, motivation and methods was missing from future planning and risk assessments. ”

Is this part of a recurring concern?

Yes — Failure to conduct safety debriefs after serious incidents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to critically explore allegations and trauma-related experiences

Wider context from the report

“2. Whilst it is important that the young person is believed and has confidence in those with a therapeutic relationship that she will be believed when she makes disclosures; there was almost no professional curiosity about the allegations and whether they spoke to something else going on with Chelsea. The allegations that were made were blindly accepted by the team and one example where this was problematic is the part of Chelsea's PTSD diagnosis that was based on flashbacks. One of the flashbacks which she described related to finding her aunt dead. Her Aunt was not dead and in fact attended the inquest proceedings however this had not been clarified with the family and the treating team accepted this information from Chelsea unequivocally. It is clear there is a very fine balance to tread as it is clear that Chelsea was suffering from flashbacks and had suffered trauma, there was no demonstrable exploration of this. ”

Is this part of a recurring concern?

Yes — Failure to investigate concerning presentations beyond initial appearance and self-report.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to adequately assess the impact of ending face-to-face visits on detained young people

Wider context from the report

“10. Commissioners also ought to have spoken to Chelsea themselves and assured themselves about the decision not to share information with her family; particularly her mother who had been a huge support for Chelsea prior to Covid-19. The impact of the cessation of face-to-face visits on anyone detained under the mental health act, but particularly young people like Chelsea appears to have been underestimated. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unpractised and delayed ligature identification and knife response

Wider context from the report

“7. The approach of three members of staff checking Chelsea before the ligature knife was brought and used led to avoidable delay. I am aware from the evidence that there are practise exercises involving the 'Red Bag' however I am not clear that the same is practised in relation to the check, identification of a ligature and obtaining and using the ligature knife in these situations. ”

Is this part of a recurring concern?

Yes — Unreliable access to ligature cutters for frontline responders.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate review of evolving diagnoses and relevant diagnostic information

Wider context from the report

“1. The diagnosis whilst described as not being fixed, was not adequately reviewed. The primary witness for Cygnет in relation to diagnosis lacked professional curiosity even when asked questions in evidence. For example dismissing the potential that Chelsea may be hyperbolic in some of her descriptions of incidents and could that be relevant to diagnosis or treatment; evidence from the family about another member of the family with an autism diagnosis was not followed up (the evidence from Cygnет being that they had not been aware the family wished to explore this); nonetheless in evidence it was dismissed as a possibility. ”

Is this part of a recurring concern?

Yes — Failure to incorporate relevant clinical history and diagnoses into care decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide clear CPR leadership and task structure

Wider context from the report

“8. Whilst in evidence I have heard about the practice exercises using the 'Red Bag' it is clear that there was limited confidence and clarity around the CPR needed for Chelsea. There was not a clear structure of one person leading and others knowing exactly what and how to do tasks. ”

Is this part of a recurring concern?

Yes — Failure of emergency response leadership and coordination; Failure to provide effective on-duty clinical leadership; Unreliable resuscitation preparedness and response during cardiac arrest.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to equip staff to respond to a crisis when alone with a young person

Wider context from the report

“6. Male staff were nervous and uncertain of how to approach Chelsea when they were alone. Clear guidance needed to be made available to them on how to deal with this. Although in evidence staff said that if there was an emergency they would attend even if alone this was not the case in practice as the male member of staff sought female support before recognising that Chelsea was in crisis. ”

Is this part of a recurring concern?

Yes — Unsafe emergency response during lone working.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of commissioners to independently assure a family information-sharing decision

Wider context from the report

“10. Commissioners also ought to have spoken to Chelsea themselves and assured themselves about the decision not to share information with her family; particularly her mother who had been a huge support for Chelsea prior to Covid-19. The impact of the cessation of face-to-face visits on anyone detained under the mental health act, but particularly young people like Chelsea appears to have been underestimated. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the revised NHSE Case Management Standard Operating Procedure.

Verbatim wording from the response

“The learning from quality concerns in the CAMHS In-patient services including relevant aspects of this regulation 28, is informing the revised NHSE Case Management Standard Operating Procedure. It is expected that this will be implemented before the end of the year.”

Source location

Response from NHS England
Page 2 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the NHSE Case Management Standard Operating Procedure using learning from quality concerns in CAMHS inpatient services.

Verbatim wording from the response

“The learning from quality concerns in the CAMHS In-patient services including relevant aspects of this regulation 28, is informing the revised NHSE Case Management Standard Operating Procedure. It is expected that this will be implemented before the end of the year.”

Source location

Response from NHS England
Page 2 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the clinical skills stations programme across the organisation after piloting it at three sites.

Verbatim wording from the response

“73. As per previous aspect. The organisation is piloting clinical skills stations, these will cover three aspects such as observation and engagement, ligature awareness and removal and responding to a deteriorating patient. This will be piloted on three sites and then will be rolled out across the organisation.”

Source location

Response from Cygnet Health Care
Page 18 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide hot and cold incident debriefs, weekly reflective practice and access to hospital-wide cover when staff need breaks or additional support.

Verbatim wording from the response

“28. Certain staff members carry radios that are allocated to security, response (which does not include the staff member carrying out the observations), nurse in charge and any staff member on 1:1 or above. All staff members carry an alarm and every ward has a ‘response’ member of staff allocated that can attend to any incident in the hospital. This is again emphasised in training to avoid any future delays. This process allows the staff member who has identified the incident to step back if required and/or carry on with the checks without impacting on a young person’s safety.”

Source location

Response from Cygnet Health Care
Page 8 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate local, regional and group lessons learned through bulletins, governance meetings, incident learning events, clinical networks and conferences.

Verbatim wording from the response

“76. The Group Director of Nursing for Cygnet ████████ sends out a Lessons Learnt bulletin with any updates of shared learning. This is accessible on the Cygnet Portal at any time.”

Source location

Response from Cygnet Health Care
Page 18 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot clinical skills stations covering observations, ligature awareness and removal, and response to patient deterioration.

Verbatim wording from the response

“36. The organisation is also piloting a programme called clinical skills stations which looks to enhance the training of nurses with practical simulation and these will cover observations and engagement, ligature awareness and removal and responding to a physical deterioration of a patient.”

Source location

Response from Cygnet Health Care
Page 10 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Document consideration of young people’s individual needs, priorities, understanding and associated risks in ward-round summaries.

Verbatim wording from the response

“19. The GMC provides guidance on the type of information that patients may need to know before making a decision, and recommends that doctors should do their best to find out about a young person’s individual needs and priorities when providing information about treatment options. It advises that discussions should focus on the young person’s ‘individual situation and risk to them’ and sets out the importance of providing the information about the procedure and associated risks in a balanced way and checking that young person has understood the information given.”

Source location

Response from Cygnet Health Care
Page 6 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use dedicated response staff, radios and alarms so observation staff can maintain checks while other incidents are managed.

Verbatim wording from the response

“28. Certain staff members carry radios that are allocated to security, response (which does not include the staff member carrying out the observations), nurse in charge and any staff member on 1:1 or above. All staff members carry an alarm and every ward has a ‘response’ member of staff allocated that can attend to any incident in the hospital. This is again emphasised in training to avoid any future delays. This process allows the staff member who has identified the incident to step back if required and/or carry on with the checks without impacting on a young person’s safety.”

Source location

Response from Cygnet Health Care
Page 8 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change debrief terminology and policy to post-incident review, and train staff to engage young people after incidents.

Verbatim wording from the response

“Changes implemented following Chelsea’s death”

Source location

Response from Cygnet Health Care
Page 7 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement specific communication care plans for every young person, with fortnightly review and documentation of information-sharing decisions and their reconsideration.

Verbatim wording from the response

“Changes implemented following Chelsea’s death”

Source location

Response from Cygnet Health Care
Page 5 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete ILS train-the-trainer qualification for the resuscitation lead.

Verbatim wording from the response

“71. The resuscitation lead has also been nominated to complete the ILS train the trainer course which allows her to then teach the ILS course. This is currently completed by an external trainer.”

Source location

Response from Cygnet Health Care
Page 17 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide nurse drop-in sessions with the ILS lead, including practical refresher training on emergency equipment.

Verbatim wording from the response

“71. The resuscitation lead has also been nominated to complete the ILS train the trainer course which allows her to then teach the ILS course. This is currently completed by an external trainer.”

Source location

Response from Cygnet Health Care
Page 17 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide monthly unannounced resuscitation drills, assess response times, record responders and retrain staff where issues are identified.

Verbatim wording from the response

“70. In addition the Hospital has a schedule of resuscitation drills that are carried out monthly at an unannounced time and part of the drill includes staff response times. The resuscitation drills are completed by the Resuscitation Lead for Cygnet Hospital Sheffield and the local Quality Manager. The resuscitation drills are assessed and a compliance percentage is generated. The Staff members’ names that respond are also logged. If there is an identified issue raised regarding a specific staff member or any practice then they are put on the next BLS or ILS course as a refresher. The resuscitation lead is also a BLS trainer which allows for quick turnaround of training and also allows for in depth discussion and analysis following the drills.”

Source location

Response from Cygnet Health Care
Page 17 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement flexible post-incident review approaches, including informal reviews or reviews conducted by a person selected by the young person, and communicate them to staff.

Verbatim wording from the response

“27. Different approaches have now been agreed by the young people in the community meetings with regards the completion of post incident reviews. The”

Source location

Response from Cygnet Health Care
Page 7 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and maintain daily oversight and monthly review of incident themes and trends to identify and reduce ward risks.

Verbatim wording from the response

“33. All incidents are reported using the Incident Management System (IMS). There is daily ward level and Senior Management oversight on the number, type and severity of incidents on each ward every day, collectively and for each young person. This is to ensure that the senior management team are aware of the risk that is present and also respond if there is a need to add further support mechanisms onto any ward. This could be for example, to stop admissions, to add extra staff, to arrange an activity coordinator and so on. It also allows the senior management to be able to apply quality control measures daily and ensure all reporting to external agencies are completed in a timely manner. This process also allows the senior management team to be able to identify themes and trends.”

Source location

Response from Cygnet Health Care
Page 9 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Weekly meetings, reports, care-plan discussions and review of serious incidents were considered sufficient commissioner oversight of ligature risks.

Verbatim wording from the response

“As set out in our letter to the Coroner’s Court dated 23 June 2022 (see copy attached for ease of reference), the NHS England Case Manager attended weekly meetings at Cygnet Hospital Sheffield, and this included discussions about Chelsea’s care. The Case Manager was unable to physically visit Chelsea due to COVID19 visiting restrictions after March 2020. However, weekly virtual contact was maintained through the meetings with Cygnet and with attendance at Care Programme Approach (CPA) meetings. The case manager saw Chelsea frequently and they discussed the care she was receiving. Chelsea reported to her Case Manager that she had a good relationship with ward staff, and she was able to talk to them and always said she was happy on the ward.”

Source location

Response from NHS England
Page 1 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing discussions, ward-round reviews and capacity assessment were considered sufficient assurance regarding Chelsea’s decision not to share information with family.

Verbatim wording from the response

“Chelsea was aware that she could change her mind about sharing information with her family and that she could see her family whenever she wanted. The Case Manager discussed this with Chelsea, for example on 18 November 2020 where it was noted that Chelsea had started contact with her mother again. The Ward supported Chelsea in rebuilding her relationship with her mother and contact resuming.”

Source location

Response from NHS England
Page 2 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England is responsible for commissioning and assuring the quality of the service, including management of risk and ward culture.

Verbatim wording from the response

“40. NHS England are responsible for the commissioning and quality of the service they are commissioning. The management of risk and ward culture are central to their quality assurance.”

Source location

Response from Cygnet Health Care
Page 10 · response
Published 3 October 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. 1

    Continue working with Cygnet in support of its action plan responding to the Prevention of Future Deaths report.

    Stated by NHS England - North East and YorkshireStated in progressThe respondent said that this action was in progress when they made their response on 3 October 2022.
  2. 2

    Work with local and national partner organisations to improve quality across specialised services.

    Stated by NHS England - North East and YorkshireStated in progressThe respondent said that this action was in progress when they made their response on 3 October 2022.
  3. 3

    Launch and roll out a national inpatient quality programme addressing root causes of unsafe care and informed by clinical experts, people with lived experience and relevant partners.

    Stated by NHS England - North East and YorkshireStated in progressThe respondent said that this action was in progress when they made their response on 3 October 2022.
  4. 4

    Reduce Griffin Ward’s main-ward capacity from 15 to 11 beds and staff an additional bespoke bed area separately.

    Stated by Cygnet Health Care LimitedStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  5. 5

    Train and competency-assess staff to conduct observations without responding to other ward incidents while responsible for checks.

    Stated by Cygnet Health Care LimitedStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  6. 6

    Review observation levels and care plans to ensure compliance with the safe and supportive observation policy and correct terminology.

    Stated by Cygnet Health Care LimitedStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  7. 7

    Use the case in staff inductions to reinforce adherence to the observation policy and prevent delays.

    Stated by Cygnet Health Care LimitedStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  8. 8

    Ratify and apply the revised safe and supportive observation policy, with staff communication of its changes.

    Stated by Cygnet Health Care LimitedStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  9. 9

    Audit observation records weekly and observation practice using monthly CCTV audits, addressing identified concerns through supervision or performance monitoring.

    Stated by Cygnet Health Care LimitedStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  10. 10

    Work towards CAMHeleon accreditation for Griffin Ward, including implementation of the Safewards organisational approach.

    Stated by Cygnet Health Care LimitedStated in progressThe respondent said that this action was in progress when they made their response on 3 October 2022.
  11. 11

    Amend, lock and disseminate intermittent observation recording forms to prevent alteration or adulteration.

    Stated by Cygnet Health Care LimitedStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with Cygnet in support of its action plan responding to the Prevention of Future Deaths report.

Verbatim wording from the response

“We have had sight of the draft action plan prepared by Cygnet, in response to your report. NHSE is supportive of the work being undertaken by Cygnet and will continue to work with them in this regard.”

Source location

Response from NHS England
Page 2 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with local and national partner organisations to improve quality across specialised services.

Verbatim wording from the response

“NHSE is also working closely with local and national partner organisations to improve quality across specialised services.”

Source location

Response from NHS England
Page 2 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch and roll out a national inpatient quality programme addressing root causes of unsafe care and informed by clinical experts, people with lived experience and relevant partners.

Verbatim wording from the response

“NHSE has ensured that the National in-patient quality programme that is due to be launched, tackles the root causes of unsafe poor-quality care. The work captures stakeholders’ views about what support, education and information best helps prevent poor standards of in-patient mental health care. NHSE is fast tracking the roll-out of the programme and this will be shaped by clinical experts, people with lived experience and all relevant partners.”

Source location

Response from NHS England
Page 2 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce Griffin Ward’s main-ward capacity from 15 to 11 beds and staff an additional bespoke bed area separately.

Verbatim wording from the response

“48. Since Chelsea’s death we have also reviewed the number of beds available on Griffin. We have reduced the makeup of the beds on the ward from 15 to 11. We have then created a bespoke area for an additional bed which is staffed separately by support workers. This has reduced the total number of the young person’s on the main ward from 15 to 11, which has then reduced the number of observations required.”

Source location

Response from Cygnet Health Care
Page 12 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train and competency-assess staff to conduct observations without responding to other ward incidents while responsible for checks.

Verbatim wording from the response

“59. All staff on induction receive training in how to undertake observations of young people in line with Cygnet’s safe and supportive observation policy. The training explicitly instructs staff, that if they are engaged in observations, they must not respond to any other activities or incidents on the ward, as to do so may impact their ability to complete the observations they are responsible for.”

Source location

Response from Cygnet Health Care
Page 15 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review observation levels and care plans to ensure compliance with the safe and supportive observation policy and correct terminology.

Verbatim wording from the response

“58. Since Chelsea’s death a review of all observation levels and care plans has been completed to ensure they explicitly comply with the correct terminology of the safe and supportive observation policy. Following the review of the safe and supportive observation policy, the unit fully complies with the policy and the MDT do not deviate from policy.”

Source location

Response from Cygnet Health Care
Page 15 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the case in staff inductions to reinforce adherence to the observation policy and prevent delays.

Verbatim wording from the response

“61. Daily checks (Audits) are completed regarding the observations carried out to see if any are incorrect or late and this is addressed with the staff member. If a check is delayed and harm to the young person occurs as a result, this would be referred to safeguarding.”

Source location

Response from Cygnet Health Care
Page 15 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ratify and apply the revised safe and supportive observation policy, with staff communication of its changes.

Verbatim wording from the response

“43. A revised safe and supportive observation policy was ratified in June 2021.”

Source location

Response from Cygnet Health Care
Page 11 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit observation records weekly and observation practice using monthly CCTV audits, addressing identified concerns through supervision or performance monitoring.

Verbatim wording from the response

“46. The observation recording forms and observation practice are monitored via audit using the recording forms and CCTV. The recording forms are audited weekly (every Monday) and the CCTV audit is completed monthly. Any concerns with practice are addressed in supervision/performance monitoring. Although disciplinary action has not been necessary, it would be considered, if necessary.”

Source location

Response from Cygnet Health Care
Page 11 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work towards CAMHeleon accreditation for Griffin Ward, including implementation of the Safewards organisational approach.

Verbatim wording from the response

“39. Griffin ward is working towards CAMHeleon accreditation (Safewards is an organisational approach to delivering inpatient mental health services. The aim of Safewards is to minimise the number of situations in which conflict arises between healthcare workers and the young person that lead to the use of coercive interventions restriction and/or containment).”

Source location

Response from Cygnet Health Care
Page 10 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend, lock and disseminate intermittent observation recording forms to prevent alteration or adulteration.

Verbatim wording from the response

“45. The intermittent observation recording forms have been amended to include a statement to the effect that the forms must not be altered or adulterated in any way from how they appear on the electronic policy page (29.04.2021). In addition, the forms were ‘locked’ (29.04.2021) so that they cannot be altered in any way. The revised observation recording forms were disseminated across the company to all services, service managers and managers who then disseminated these to staff teams within services via site governance meetings, staff team meetings and individual supervision.”

Source location

Response from Cygnet Health Care
Page 11 · response
Published 3 October 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026