PFD report

Philip Martin Evans · Prevention of Future Deaths report

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Issued 22 Jul 2023•North Wales (East and Central)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure of investigations to identify care and treatment concerns comprehensively and promptly
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Provide new investigation guidance, training and templates through a dedicated staff intranet portal.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.
  2. Action

    Establish weekly executive oversight of commissioned investigations and rapid reviews.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.
  3. Action

    Review 262 previous investigations against newly developed good-practice standards through a dedicated review team and senior oversight structure.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of investigations to identify care and treatment concerns comprehensively and promptly

Wider context from the report

“The Health Board conducted an investigation into Philip’s death to include a review of his previous mental health care and treatment as well as Emergency Department (ED) care and treatment. This did not identify any concerns from an ED perspective (conducted by a Head of Nursing). The report had been reviewed and approved by the Director or Nursing for the Mental Health and Learning Division and the Integrated Health Council Director. A request for a Statement as part of my investigation from an ED perspective prompted a second review of the ED care and treatment which was completed only on 10 July 2024. This was undertaken by an Emergency Department matron, approved by the Divisional Director, reviewed at an Incident Learning Panel and had Executive Approval which was completed on 10 July 2024, 8 days prior to the already listed Inquest. This identified omissions in the care and treatment. At the Inquest an ED Consultant gave evidence to the Investigation Report with this evidence differing in parts to the second investigation report. I am concerned that the quality, effectiveness and timeliness of the Health Board’s investigations means that issues or concerns with care and treatment are not being identified either at all or quickly enough in order to put in place additional measures or learning to prevent deaths in similar circumstances. I have issued several Reports pertaining to this very point over a long period and yet the same concerns remain. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide new investigation guidance, training and templates through a dedicated staff intranet portal.

Verbatim wording from the response

“• As part of the new policy, there is new guidance, training and templates to be used and a new portal has been created on our staff intranet to access this in one place.”

Source location

Response from BCUHB
Page 2 · response
Published 31 July 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish weekly executive oversight of commissioned investigations and rapid reviews.

Verbatim wording from the response

“• A weekly executive meeting will have oversight of commissioned investigations and rapid reviews.”

Source location

Response from BCUHB
Page 2 · response
Published 31 July 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review 262 previous investigations against newly developed good-practice standards through a dedicated review team and senior oversight structure.

Verbatim wording from the response

“As you know, the Health Board had started actions to implement a new incident procedure from April 2024. However, in response to the increasing number of concerns you raised and our own internal concerns, the new Chief Executive commissioned a significant programme of work to review previous investigations in order to gain a deep understanding of the issues. The Learning from Investigations Programme reviewed 262 investigations against a set of good practice standards that we developed. This work commenced in January 2024 and concluded at the end of June 2024 with a dedicated review team established and an oversight panel of senior leaders reporting to an executive steering group. The findings from this programme led to a clear understanding of where the problems were occurring in our processes.”

Source location

Response from BCUHB
Page 1 · response
Published 31 July 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Apply defined standards for investigation quality and engagement with affected and involved people.

Verbatim wording from the response

“• Clear standards on what is expected in terms of investigation quality and engagement with those affected and those involved.”

Source location

Response from BCUHB
Page 2 · response
Published 31 July 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate an Integrated Concerns Hub to triage and triangulate incidents, complaints and medical examiner referrals for proportionate investigation or review.

Verbatim wording from the response

“• An Integrated Concerns Hub will meet daily to ensure incidents, complaints and medical examiner referrals are triaged and triangulated to ensure the right review or investigation commences (proportionate to the issue) – our approach will be to investigate once, investigate well.”

Source location

Response from BCUHB
Page 2 · response
Published 31 July 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Set review and investigation deadlines and monitor progress through an Investigations Tracker within the ward-to-Board Quality Dashboard.

Verbatim wording from the response

“• Clear deadlines are being set for each review and investigation – a new Investigations Tracker has been developed to monitor progress, which itself is part of our new Quality Dashboard providing ward to Board quality data.”

Source location

Response from BCUHB
Page 2 · response
Published 31 July 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Use established approvals and divisional accountabilities to deliver improvement and action plans.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.
  2. 2

    Embed the Duty of Candour within incident and complaint management processes.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.
  3. 3

    Develop and launch a Digital Learning Portal to capture and cascade organisational learning.

    Stated by Betsi Cadwaladr University LHBStated in progressThe respondent said that this action was in progress when they made their response on 31 July 2024.
  4. 4

    Conduct rolling Datix audits to verify that divisions upload, manage and evidence closure of Learning and Improvement Plans for governance oversight.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use established approvals and divisional accountabilities to deliver improvement and action plans.

Verbatim wording from the response

“• A clearer and consistent approvals process is now established.”

Source location

Response from BCUHB
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed the Duty of Candour within incident and complaint management processes.

Verbatim wording from the response

“• The Duty of Candour has been embedded into the process so it is seen as an integrated part of, and not separate to, the management of an incident or complaint.”

Source location

Response from BCUHB
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and launch a Digital Learning Portal to capture and cascade organisational learning.

Verbatim wording from the response

“Later this year, we will also be launching a new Digital Learning Portal which is being designed to capture and cascade learning. Once this is launched, divisions will be responsible for ensuring information is entered into this system to enable learning to be recorded and cascaded across the organisation. This development is the first of a kind in Wales and is currently being actively developed by our IT department.”

Source location

Response from BCUHB
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct rolling Datix audits to verify that divisions upload, manage and evidence closure of Learning and Improvement Plans for governance oversight.

Verbatim wording from the response

“• The Patient Safety Team, Complaints Team and Clinical Effectiveness Team will conduct rolling audits of the Datix system to ensure divisions are uploading their Learning and Improvement Plans to Datix, that actions are being managed within date, and that evidence is being uploaded to support closure. This information will be used as part of governance and accountability processes and meetings to ensure the Health Board is delivering on its improvement commitments.”

Source location

Response from BCUHB
Page 2 · response
Published 31 July 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026