PFD report

Emily Rose STOKES · Prevention of Future Deaths report

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Issued 19 May 2025•North East Kent

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
15

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Lack of clarity about responsibility for making pre-alert calls to hospital
    Part of recurring concern: Unreliable hospital pre-alert systems
  2. Failure to recognise the seriousness of patients' symptoms
  3. Insufficient equipment on private ambulances for patient transfer and care
    Part of recurring concern: Unreliable equipment for ambulance transfer of patients
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Use a pre-event vehicle checklist to standardise and document equipment preparation.

    Stated by Kent Central Ambulance Service LtdStated completedThe respondent said that this action was complete when they made their response on 28 July 2025.
  2. Action

    Provide dedicated event medical training and annual refreshers for the event staff team.

    Stated by Kent Central Ambulance Service LtdStated plannedThe respondent said that this action was planned when they made their response on 28 July 2025.
  3. Action

    Mandate internal clinical escalation through the Clinical Support Line and empower crews to pre-alert hospitals independently when concerned or uncertain.

    Stated by Kent Central Ambulance Service LtdStated completedThe respondent said that this action was complete when they made their response on 28 July 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Staff deployed were trained and certified for their roles, although event environments required additional specific and scenario-based training.

    Stated by Kent Central Ambulance Service LtdDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity about responsibility for making pre-alert calls to hospital

Wider context from the report

“(2) There was a lack of clarity regarding who had responsibility for making a pre alert call to the hospital and given this young girl was significantly unwell this should have been done. This in part may have been due to the lack of recognition of the seriousness of her symptoms and therefore potentially linked with training of staff. ”

Is this part of a recurring concern?

Yes — Unreliable hospital pre-alert systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise the seriousness of patients' symptoms

Wider context from the report

“(2) There was a lack of clarity regarding who had responsibility for making a pre alert call to the hospital and given this young girl was significantly unwell this should have been done. This in part may have been due to the lack of recognition of the seriousness of her symptoms and therefore potentially linked with training of staff. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient equipment on private ambulances for patient transfer and care

Wider context from the report

“(3)The ambulance did not have the same equipment which an NHS Ambulance would have on board and was in essence very little more than a means of transport from the venue to the hospital and may have given a false sense of reassurance. ”

Is this part of a recurring concern?

Yes — Unreliable equipment for ambulance transfer of patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient training of ambulance staff to manage patients under the influence of illicit substances

Wider context from the report

“(1) Private ambulance providers were used and the training of the staff involved was minimal, the evidence heard indicated that they had a qualification called First Response Emergency Care level 4 which was a five day course and had little experience or training in relation to management of patients having taken drugs. Given that the teams on site were present and ambulances available at a music event where the risk of drug taking was deemed to be high more training should have been provided to assist the staff in how to safely manage those under the influence of illicit substances. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a pre-event vehicle checklist to standardise and document equipment preparation.

Verbatim wording from the response

“Action Taken:”

Source location

Response from Kent Central Ambulance Service
Page 6 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide dedicated event medical training and annual refreshers for the event staff team.

Verbatim wording from the response

“1. Creation of a Dedicated Event Staff Team”

Source location

Response from Kent Central Ambulance Service
Page 6 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mandate internal clinical escalation through the Clinical Support Line and empower crews to pre-alert hospitals independently when concerned or uncertain.

Verbatim wording from the response

“Action Taken:”

Source location

Response from Kent Central Ambulance Service
Page 6 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and benchmark a clinical inventory standard against NHS specifications.

Verbatim wording from the response

“Action Taken:”

Source location

Response from Kent Central Ambulance Service
Page 6 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide enhanced scenario-based training for event staff covering intoxication, deterioration, escalation, de-escalation and emergencies in dynamic settings.

Verbatim wording from the response

“d. A team of experienced staff is then established to cover public events, depending on the following groupings: especially those involving young persons or known drug-risk environments.”

Source location

Response from Kent Central Ambulance Service
Page 5 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create and distribute a Medical Operational Plan for every event, covering staffing, response structure, communications and escalation pathways.

Verbatim wording from the response

“3. Mandatory Medical Operational Plans (MOPs)”

Source location

Response from Kent Central Ambulance Service
Page 7 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Distribute an event-readiness checklist covering equipment, clinical signs, contacts, escalation, hospital pre-alerts and documentation.

Verbatim wording from the response

“6. Deployment of Event Readiness Checklist”

Source location

Response from Kent Central Ambulance Service
Page 7 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver refresher training for all crews on hospital pre-alert criteria and documentation.

Verbatim wording from the response

“• We have clarified our internal clinical escalation protocol, which now mandates that: ◦ If a crew has any concern, they must escalate via the Clinical Support Line, regardless of other clinician directions. ◦ Crews are now explicitly empowered to pre-alert independently if in doubt.”

Source location

Response from Kent Central Ambulance Service
Page 6 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the incident and coroner’s findings as a formal case study and embed learning in induction, refresher training, governance, audits and pre-event reviews.

Verbatim wording from the response

“Learning from the Incident”

Source location

Response from Kent Central Ambulance Service
Page 8 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Staff deployed were trained and certified for their roles, although event environments required additional specific and scenario-based training.

Verbatim wording from the response

“We confirm that the staff deployed on the day were trained and certified according to their roles. However, on reflection, we recognise that deployment of our staff to events where there was an increased likelihood of young persons in attendance coupled with the potential for illicit substance use, required a higher level of specific and scenario-based training.”

Source location

Response from Kent Central Ambulance Service
Page 5 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The vehicle had equipment considered appropriate for the authorised scope of care, despite not necessarily matching NHS ambulance specifications.

Verbatim wording from the response

“The vehicle used was a High Dependency Vehicle (HDV) and was staffed by a crew of two staff members. The vehicle was equipped with monitoring equipment, oxygen, resuscitation tools, and all other kit deemed appropriate for the level of care authorised under their scope.”

Source location

Response from Kent Central Ambulance Service
Page 6 · response
Published 28 July 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Apply a strengthened event-booking process to scope requirements, assess organisational suitability and match identified risks to available clinical capability.

    Stated by Kent Central Ambulance Service LtdStated completedThe respondent said that this action was complete when they made their response on 28 July 2025.
  2. 2

    Use the Purple Guide to inform risk assessment, staff deployment and response frameworks for future events.

    Stated by Kent Central Ambulance Service LtdStated plannedThe respondent said that this action was planned when they made their response on 28 July 2025.
  3. 3

    Deliver formal pre-event briefings covering event risks, patient profiles, escalation procedures and clinical-support contacts, with staff sign-off.

    Stated by Kent Central Ambulance Service LtdStated plannedThe respondent said that this action was planned when they made their response on 28 July 2025.
  4. 4

    Retrain staff to use the Clinical Support Line as a second-opinion service during disagreement or clinical uncertainty.

    Stated by Kent Central Ambulance Service LtdStated plannedThe respondent said that this action was planned when they made their response on 28 July 2025.
  5. 5

    Establish a core team of experienced staff for event deployments.

    Stated by Kent Central Ambulance Service LtdStated plannedThe respondent said that this action was planned when they made their response on 28 July 2025.
  6. 6

    Include the event in the annual Clinical Governance Review and wider quality-improvement projects.

    Stated by Kent Central Ambulance Service LtdStated plannedThe respondent said that this action was planned when they made their response on 28 July 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Apply a strengthened event-booking process to scope requirements, assess organisational suitability and match identified risks to available clinical capability.

Verbatim wording from the response

“An evaluation of previous approach to accepting events coverage has been completed and as part of our learning we have put in place the following:”

Source location

Response from Kent Central Ambulance Service
Page 5 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the Purple Guide to inform risk assessment, staff deployment and response frameworks for future events.

Verbatim wording from the response

“5. Purple Guide Subscription and Integration”

Source location

Response from Kent Central Ambulance Service
Page 7 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver formal pre-event briefings covering event risks, patient profiles, escalation procedures and clinical-support contacts, with staff sign-off.

Verbatim wording from the response

“2. Structured Pre-Event Briefings and Sign-Off”

Source location

Response from Kent Central Ambulance Service
Page 7 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Retrain staff to use the Clinical Support Line as a second-opinion service during disagreement or clinical uncertainty.

Verbatim wording from the response

“4. Enhanced Use of Clinical Support Line”

Source location

Response from Kent Central Ambulance Service
Page 7 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a core team of experienced staff for event deployments.

Verbatim wording from the response

“d. A team of experienced staff is then established to cover public events, depending on the following groupings: especially those involving young persons or known drug-risk environments.”

Source location

Response from Kent Central Ambulance Service
Page 5 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include the event in the annual Clinical Governance Review and wider quality-improvement projects.

Verbatim wording from the response

“This event will also be included in our annual Clinical Governance Review and form part of wider quality improvement projects.”

Source location

Response from Kent Central Ambulance Service
Page 8 · response
Published 28 July 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026