PFD report

Jacqueline Mary LANGWORTHY · Prevention of Future Deaths report

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Issued 18 Jul 2025•Coventry and Warwickshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
3

Named on the report

Responses found
4

Of 3 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Limited awareness of platform-lift risks and hold-to-run device retrofit feasibility
  2. Lack of hold-to-run controls on platform lifts
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Request that the platform-lift safety concern be raised with local authority enforcement officers through the national practitioner forum and a technical bulletin.

    Stated by Health and Safety ExecutiveStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.
  2. Action

    Request dissemination of the platform-lift safety concern to CQC, the healthcare industry and the wider industry through relevant bulletins and communications.

    Stated by Health and Safety ExecutiveStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.
  3. Action

    Raise the risks of missing hold-to-run devices with the Health and Safety Executive at a scheduled meeting.

    Stated by LEIA (Lift & Escalator Industry AssociationStated plannedThe respondent said that this action was planned when they made their response on 30 July 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.7

  1. Position

    Dutyholders must assess lift risks and determine reasonably practicable controls; HSE does not require them to retrofit hold-to-run controls.

    Stated by Health and Safety ExecutiveRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited awareness of platform-lift risks and hold-to-run device retrofit feasibility

Wider context from the report

“(1) Many platform lifts still in use in care settings and other premises do not have hold-to-run controls. (2) Evidence was received indicating that such controls can be retrofitted at relatively low cost. (3) There is limited awareness of both the risks posed by the absence of hold-to-run devices and the feasibility of fitting such devices to existing platform lifts. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of hold-to-run controls on platform lifts

Wider context from the report

“(1) Many platform lifts still in use in care settings and other premises do not have hold-to-run controls. (2) Evidence was received indicating that such controls can be retrofitted at relatively low cost. (3) There is limited awareness of both the risks posed by the absence of hold-to-run devices and the feasibility of fitting such devices to existing platform lifts. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request that the platform-lift safety concern be raised with local authority enforcement officers through the national practitioner forum and a technical bulletin.

Verbatim wording from the response

“To increase awareness among local authority enforcement officers I have asked that this matter is raised at the national Local Authority Health and Safety Practitioner Forum (https://www.hse.gov.uk/lau/national-committees.htm) and in a technical LA bulletin. I have also asked that the circumstances be shared with CQC, from a patient safety perspective, in a healthcare bulletin, to the wider healthcare industry and widely within the industry.”

Source location

Response from Health and Safety Executive
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request dissemination of the platform-lift safety concern to CQC, the healthcare industry and the wider industry through relevant bulletins and communications.

Verbatim wording from the response

“To increase awareness among local authority enforcement officers I have asked that this matter is raised at the national Local Authority Health and Safety Practitioner Forum (https://www.hse.gov.uk/lau/national-committees.htm) and in a technical LA bulletin. I have also asked that the circumstances be shared with CQC, from a patient safety perspective, in a healthcare bulletin, to the wider healthcare industry and widely within the industry.”

Source location

Response from Health and Safety Executive
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise the risks of missing hold-to-run devices with the Health and Safety Executive at a scheduled meeting.

Verbatim wording from the response

“We are aware of HSE safety warnings for lifting platforms published in 2012 and 2019 but which did not deal with these risks. We note that your letter was sent also to the HSE and believe that a warning issued by the HSE on such risks would be very valuable. We have suggested this to the HSE and will have a meeting with HSE later in September when we will raise this.”

Source location

Response from The Lift and Escalator Industry
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish guidance covering the use of constant-pressure platform controls in homelifts.

Verbatim wording from the response

“LEIA previously published a homelift guide which included the use of constant pressure platform controls: https://www.leia.co.uk/wp-content/uploads/2019/05/LEIA-home-lifts-guide-final.pdf This guide was published after the introduction of BS EN 81-41 requiring a platform control to be hold to run so would not have raised such risks.”

Source location

Response from The Lift and Escalator Industry
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with specialist committees to determine whether other manufacturers supplied platforms without hold-to-run controls and what action may be taken.

Verbatim wording from the response

“We are working with our specialist committees to understand whether there might be other lifting platforms from other manufacturers which might not have hold to run controls – and if so what action we could take.”

Source location

Response from The Lift and Escalator Industry
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish a safety notice on lifting-platform hold-to-run controls and distribute it to Association members.

Verbatim wording from the response

“The further details you provided indicated that the accident occurred on a lifting platform manufactured by Phoenix Lifting Systems. Phoenix Lifting Systems is not a member of our Association and so we have limited influence (or role as a trade association is advisory). Nevertheless, we have held a meeting with Phoenix Lifting Systems in our offices and have agreed a safety notice which we published on our website at: https://www.leia.co.uk/technical/product-information/ on 19 August when we also emailed it to all our members.”

Source location

Response from The Lift and Escalator Industry
Page 1 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish and circulate a safety notice addressing similar latching or automatic controls on lifting platforms from other manufacturers.

Verbatim wording from the response

“Since our earlier letter and publication of the safety notice on behalf of Phoenix Lifting Systems, we have worked with our specialist committees and understand that there might be lifting platforms installed from other manufacturers with latching/automatic platform controls. We published a further safety notice on 12 November which we circulated to our members and which is on our website at: https://www.leia.co.uk/wp-content/uploads/2025/11/00163-12-November-2025-lifting-platforms-with-one-touch-platform-controls.pdf”

Source location

Response from Lift & Escalator Industry Association
Page 1 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish and circulate a safety notice addressing Phoenix Lifting Systems platforms with one-touch controls.

Verbatim wording from the response

“Following discussions with Phoenix Lifting Systems, we published a safety notice on our website on 19 August on their behalf which was emailed to our members. This notice is at: https://www.leia.co.uk/wp-content/uploads/2025/08/00162-18-August-2025-Phoenix-Lifting-Systems-Safety-Information-Lifting-platforms-with-one-touch-platform-controls.pdf.”

Source location

Response from Lift & Escalator Industry Association
Page 1 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Dutyholders must assess lift risks and determine reasonably practicable controls; HSE does not require them to retrofit hold-to-run controls.

Verbatim wording from the response

“There is currently no legal requirement to retrofit hold-to-run controls. As employers those managing/running care homes have responsibilities under health and safety law to ensure, so far as is reasonably practicable, the health and safety of their staff and others who might be affected, such as residents and visitors. They are required to carry out risk assessments. As a minimum the employer is expected to:”

Source location

Response from Health and Safety Executive
Page 1 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The matters of concern fall outside the Department of Health and Social Care’s responsibilities.

Verbatim wording from the response

“The incident that led to Ms Langworthy’s death is most concerning. While the matters of concern raised by the Coroner do not fall within the responsibilities of the Department of Health and Social Care, I nonetheless share the Coroner’s concern that future deaths in similar tragic circumstances are prevented.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The HSE should issue a warning addressing risks from lifting platforms without hold-to-run controls.

Verbatim wording from the response

“We are aware of HSE safety warnings for lifting platforms published in 2012 and 2019 but which did not deal with these risks. We note that your letter was sent also to the HSE and believe that a warning issued by the HSE on such risks would be very valuable. We have suggested this to the HSE and will have a meeting with HSE later in September when we will raise this.”

Source location

Response from The Lift and Escalator Industry
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for platform-lift safety concerns rests with another organisation, understood to be the Health and Safety Executive.

Verbatim wording from the response

“Officials within the Department of Health and Social Care have considered your report carefully and concluded that the responsibility for these concerns sits within another”

Source location

Response from Department for Health and Social Care
Page 1 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Retrofitting hold-to-run controls may not be straightforward or relatively low cost for lifting platforms from manufacturers other than Phoenix.

Verbatim wording from the response

“(2) “Evidence was received indicating that such controls can be retrofitted at relatively low cost”.”

Source location

Response from Lift & Escalator Industry Association
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Lifting platform owners should ask their maintenance contractors to establish whether hold-to-run control modifications are feasible.

Verbatim wording from the response

“Please see our safety notice of 12 November which provides advice to lifting platform owners to seek the assistance of their lifting platform maintenance contractors to establish feasibility of making such changes. While we understand that in the case of unmodified lifting platforms manufactured by Phoenix Lifting Systems the modification might be straight forward, this might not be case for other manufacturers hence our advice.”

Source location

Response from Lift & Escalator Industry Association
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Health and Safety Executive should issue a warning about risks arising from the absence of hold-to-run devices.

Verbatim wording from the response

“We remain of the view that a warning issued by the HSE on such risks would be very valuable.”

Source location

Response from Lift & Escalator Industry Association
Page 2 · response
Published 30 July 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Submit proposals for BS 5655-11 revision recommendations covering legacy lifts with comparable safety hazards.

    Stated by Lift and Escalator Industry AssociationStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The association has limited influence over non-member manufacturers because its role is advisory.

    Stated by LEIA (Lift & Escalator Industry AssociationUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Submit proposals for BS 5655-11 revision recommendations covering legacy lifts with comparable safety hazards.

Verbatim wording from the response

“This addresses the issues raised in your letter in relation to lifting platforms. More broadly, we have recognized that prior to 1979 lifts might been installed without car doors and with latching/automatic controls. Most such lifts would have been entirely replaced or improved with safety measures to address these hazards; unmodified lifts might have similar hazards to the lifting platform addressed above. In case there are such lifts left unimproved, we have made proposals to address these hazards for the revision of BS 5655-11 (a standard for the modernization of existing lifts). This revision work at the British Standards Institution (BSI) and is subject to BSI’s revision, commenting and approval process: https://standardsdevelopment.bsigroup.com/projects/2024-00910.”

Source location

Response from Lift & Escalator Industry Association
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The association has limited influence over non-member manufacturers because its role is advisory.

Verbatim wording from the response

“The further details you provided indicated that the accident occurred on a lifting platform manufactured by Phoenix Lifting Systems. Phoenix Lifting Systems is not a member of our Association and so we have limited influence (or role as a trade association is advisory). Nevertheless, we have held a meeting with Phoenix Lifting Systems in our offices and have agreed a safety notice which we published on our website at: https://www.leia.co.uk/technical/product-information/ on 19 August when we also emailed it to all our members.”

Source location

Response from The Lift and Escalator Industry
Page 1 · response
Published 30 July 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
4/3

Data last updated 7 September 2026