PFD report

PAMELA JOYCE THURSTON · Prevention of Future Deaths report

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Issued 29 Mar 2016•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to provide direct supervision during eating for residents who require it
    Part of recurring concern: Failure to provide required mealtime supervisionPart of recurring concern: Failure to reliably supervise and monitor residents in care accommodation
  2. Failure to update care plans following identified choking risks
    Part of recurring concern: Unreliable care-planning processes
  3. Failure to verify that residents have received their meals
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Record meal-service times and provide documented direct observation after missed meals or gaps of eight hours or more.

    Stated by Aria Healthcare Group LtdStated plannedThe respondent said that this action was planned when they made their response on 29 March 2016.
  2. Action

    Record food served, service times and amounts consumed for residents with compromised nutritional intake.

    Stated by Aria Healthcare Group LtdStated plannedThe respondent said that this action was planned when they made their response on 29 March 2016.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide direct supervision during eating for residents who require it

Wider context from the report

“Mrs Pamela Thurston was a resident at Cedar Care Home in Yelverton. She suffered from Alzheimer's dementia and required prompting in order to eat meals and also supervision in doing so. Approximately two weeks prior to her death, Mrs Thurston was found to have stored prune stones in her mouth and had to be encouraged to spit them out. This was reported to the Care Home Manager and thereafter she was given prunes with stones removed. Her care plan was not altered, but a note was made for the chef to this effect. The Care Home procedure for checking that residents had been fed at mealtimes was that the chef would tick off the residents on a list kept in the kitchen. The residents were given their evening meal at approximately 5pm, and breakfasts were served from approximately 8am onwards following the staff handover at that time from night to day shift. On the morning of 5 July 2015, Mrs Thurston had awoken early as was her tendency, and was sitting in the care home conservatory. At approximately 11am, one of the staff became aware that she had not been given any breakfast and a decision was made to give her some toast. This was given to Mrs Thurston who proceeded to eat the toast so quickly that it became stuck in her airway which caused her to choke. Attempts were made to remove the toast when the attention of the staff was drawn to this by another resident. The nurse on duty was in a position to observe Mrs Thurston, but did not directly supervise her in eating the toast. The nurse was unable to remove the toast from Mrs Thurston's airway. Her subsequent attempts at CPR were unsuccessful, and heart rhythm was not restored until the arrival of paramedics. Mrs Thurston developed bronchopneumonia as a consequence of the choking incident, and subsequently died on 7 July 2015 in hospital. It appears that Mrs Thurston ate the toast she had been given too quickly as a consequence of being hungry, having had no food since the previous evening approximately between 5pm and 6pm, being a period of around 17 hours. When given the toast, she was left to eat this without direct supervision. She choked on the toast, and died in hospital two days later. ”

Is this part of a recurring concern?

Yes — Failure to provide required mealtime supervision; Failure to reliably supervise and monitor residents in care accommodation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to update care plans following identified choking risks

Wider context from the report

“Mrs Pamela Thurston was a resident at Cedar Care Home in Yelverton. She suffered from Alzheimer's dementia and required prompting in order to eat meals and also supervision in doing so. Approximately two weeks prior to her death, Mrs Thurston was found to have stored prune stones in her mouth and had to be encouraged to spit them out. This was reported to the Care Home Manager and thereafter she was given prunes with stones removed. Her care plan was not altered, but a note was made for the chef to this effect. The Care Home procedure for checking that residents had been fed at mealtimes was that the chef would tick off the residents on a list kept in the kitchen. The residents were given their evening meal at approximately 5pm, and breakfasts were served from approximately 8am onwards following the staff handover at that time from night to day shift. On the morning of 5 July 2015, Mrs Thurston had awoken early as was her tendency, and was sitting in the care home conservatory. At approximately 11am, one of the staff became aware that she had not been given any breakfast and a decision was made to give her some toast. This was given to Mrs Thurston who proceeded to eat the toast so quickly that it became stuck in her airway which caused her to choke. Attempts were made to remove the toast when the attention of the staff was drawn to this by another resident. The nurse on duty was in a position to observe Mrs Thurston, but did not directly supervise her in eating the toast. The nurse was unable to remove the toast from Mrs Thurston's airway. Her subsequent attempts at CPR were unsuccessful, and heart rhythm was not restored until the arrival of paramedics. Mrs Thurston developed bronchopneumonia as a consequence of the choking incident, and subsequently died on 7 July 2015 in hospital. It appears that Mrs Thurston ate the toast she had been given too quickly as a consequence of being hungry, having had no food since the previous evening approximately between 5pm and 6pm, being a period of around 17 hours. When given the toast, she was left to eat this without direct supervision. She choked on the toast, and died in hospital two days later. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to verify that residents have received their meals

Wider context from the report

“Mrs Pamela Thurston was a resident at Cedar Care Home in Yelverton. She suffered from Alzheimer's dementia and required prompting in order to eat meals and also supervision in doing so. Approximately two weeks prior to her death, Mrs Thurston was found to have stored prune stones in her mouth and had to be encouraged to spit them out. This was reported to the Care Home Manager and thereafter she was given prunes with stones removed. Her care plan was not altered, but a note was made for the chef to this effect. The Care Home procedure for checking that residents had been fed at mealtimes was that the chef would tick off the residents on a list kept in the kitchen. The residents were given their evening meal at approximately 5pm, and breakfasts were served from approximately 8am onwards following the staff handover at that time from night to day shift. On the morning of 5 July 2015, Mrs Thurston had awoken early as was her tendency, and was sitting in the care home conservatory. At approximately 11am, one of the staff became aware that she had not been given any breakfast and a decision was made to give her some toast. This was given to Mrs Thurston who proceeded to eat the toast so quickly that it became stuck in her airway which caused her to choke. Attempts were made to remove the toast when the attention of the staff was drawn to this by another resident. The nurse on duty was in a position to observe Mrs Thurston, but did not directly supervise her in eating the toast. The nurse was unable to remove the toast from Mrs Thurston's airway. Her subsequent attempts at CPR were unsuccessful, and heart rhythm was not restored until the arrival of paramedics. Mrs Thurston developed bronchopneumonia as a consequence of the choking incident, and subsequently died on 7 July 2015 in hospital. It appears that Mrs Thurston ate the toast she had been given too quickly as a consequence of being hungry, having had no food since the previous evening approximately between 5pm and 6pm, being a period of around 17 hours. When given the toast, she was left to eat this without direct supervision. She choked on the toast, and died in hospital two days later. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record meal-service times and provide documented direct observation after missed meals or gaps of eight hours or more.

Verbatim wording from the response

“5. Ensure a tick list is in the kitchen area which documents the time a service user is served with a meal in the Home. Where it is noticed that a significant period of time has passed between meals for a service user (eight hours or over), or where a service user has missed a meal, direct observations of the service user should be maintained whilst the service user is eating their meal or snack. The person in charge must designate a member of staff to undertake the observation and this should be documented in the service users notes.”

Source location

Thurston-Response
Page 2 · response
Published 29 March 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record food served, service times and amounts consumed for residents with compromised nutritional intake.

Verbatim wording from the response

“6. Where a service user has compromised nutritional intake, a record of food served, the time and the amount taken should be maintained as is usual procedure.”

Source location

Thurston-Response
Page 2 · response
Published 29 March 2016

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. 1

    Discuss the memorandum with home managers during regional visits and sample staff knowledge.

    Stated by Aria Healthcare Group LtdStated plannedThe respondent said that this action was planned when they made their response on 29 March 2016.
  2. 2

    Provide and encourage snacks when more than eight hours have passed since a resident last ate.

    Stated by Aria Healthcare Group LtdStated plannedThe respondent said that this action was planned when they made their response on 29 March 2016.
  3. 3

    Distribute the mealtime and choking-safety memorandum to home managers, regional managers and operations leadership.

    Stated by Aria Healthcare Group LtdStated completedThe respondent said that this action was complete when they made their response on 29 March 2016.
  4. 4

    Review monthly audits to ensure regional managers complete the required checks.

    Stated by Aria Healthcare Group LtdStated in progressThe respondent said that this action was in progress when they made their response on 29 March 2016.
  5. 5

    Complete choking-risk assessments and ensure relevant staff, including kitchen staff, know residents with compromised swallowing.

    Stated by Aria Healthcare Group LtdStated plannedThe respondent said that this action was planned when they made their response on 29 March 2016.
  6. 6

    Refer residents showing compromised swallowing to SALT, implement prescribed actions and communicate recommendations to staff.

    Stated by Aria Healthcare Group LtdStated plannedThe respondent said that this action was planned when they made their response on 29 March 2016.
  7. 7

    Assess residents who hoard food in their mouths and refer them to SALT.

    Stated by Aria Healthcare Group LtdStated plannedThe respondent said that this action was planned when they made their response on 29 March 2016.
  8. 8

    Amend the Senior Manager Monthly Report to require monitoring of homes’ adherence to the memorandum.

    Stated by Aria Healthcare Group LtdStated completedThe respondent said that this action was complete when they made their response on 29 March 2016.
  9. 9

    Discuss the memorandum with care-home staff through team meetings, handovers or another appropriate method.

    Stated by Aria Healthcare Group LtdStated plannedThe respondent said that this action was planned when they made their response on 29 March 2016.
  10. 10

    Monitor homes’ adherence to the memorandum through the amended Senior Manager Monthly Report, beginning with the May 2016 reporting cycle.

    Stated by Aria Healthcare Group LtdStated plannedThe respondent said that this action was planned when they made their response on 29 March 2016.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the memorandum with home managers during regional visits and sample staff knowledge.

Verbatim wording from the response

“The Group’s Regional Managers have line management responsibility for a number of Homes within the Group. The Regional Managers have been asked to discuss the matters with the Home Managers on their next monthly visit and will also sample staff knowledge.”

Source location

Thurston-Response
Page 2 · response
Published 29 March 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide and encourage snacks when more than eight hours have passed since a resident last ate.

Verbatim wording from the response

“3. Ensure that snacks are available for service users between core meals and that such snacks are encouraged where a period of over eight hours has passed since a service user last ate.”

Source location

Thurston-Response
Page 2 · response
Published 29 March 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Distribute the mealtime and choking-safety memorandum to home managers, regional managers and operations leadership.

Verbatim wording from the response

“On 8th April 2016 Frank Cummins, Clinical Director, sent a Memorandum to the Home Managers of all the Care Homes in the Group, along with copies to the Group’s Regional Managers and Head of Operations. The Memorandum relates to ensuring meals are given in a timely manner and your concerns were explained.”

Source location

Thurston-Response
Page 1 · response
Published 29 March 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review monthly audits to ensure regional managers complete the required checks.

Verbatim wording from the response

“The Group’s Heads of Operations line-manage the Regional Managers and review the monthly audits to ensure that the Regional Managers are undertaking the required checks.”

Source location

Thurston-Response
Page 2 · response
Published 29 March 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete choking-risk assessments and ensure relevant staff, including kitchen staff, know residents with compromised swallowing.

Verbatim wording from the response

“1. Pay particular attention to completing appropriate choking risk assessments for service users and ensure that all staff, including kitchen staff, are fully aware of any service users who may have a compromised swallowing reflex.”

Source location

Thurston-Response
Page 1 · response
Published 29 March 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refer residents showing compromised swallowing to SALT, implement prescribed actions and communicate recommendations to staff.

Verbatim wording from the response

“2. Ensure any service user who may be showing the symptoms of a compromised swallowing reflex are referred to SALT in a timely manner and that the actions SALT prescribe are implemented and that all staff are aware of the recommendations (should staff experience any difficulty in gaining timely advice from the local SALT teams, Mr Cummins should be contacted who will liaise with the SALT Team so as to try and expedite the matter).”

Source location

Thurston-Response
Page 1 · response
Published 29 March 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess residents who hoard food in their mouths and refer them to SALT.

Verbatim wording from the response

“4. Ensure an appropriate risk assessment is undertaken and a referral made to SALT where a service user has been known to hoard foodstuffs in their mouth.”

Source location

Thurston-Response
Page 2 · response
Published 29 March 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the Senior Manager Monthly Report to require monitoring of homes’ adherence to the memorandum.

Verbatim wording from the response

“As part of our clinical governance the Regional Managers undertake a monthly visit to each Home they are responsible for and complete a Senior Manager Monthly Report (SMMR). The SMMR covers a range of matters in order to determine if the Home is complying with the required standards and the Group’s policies and procedures. The SMMR was amended on 18th April 2016 following discussion at the Group’s Clinical Risk Committee to include a requirement for Regional Managers to monitor Homes’ adherence to the Memorandum moving forward. The first SMMR to include the amended area will be undertaken during May 2016.”

Source location

Thurston-Response
Page 2 · response
Published 29 March 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the memorandum with care-home staff through team meetings, handovers or another appropriate method.

Verbatim wording from the response

“The Home Managers have been asked to discuss the Memorandum with their staff team via team meetings or other appropriate method, such as a shift handover.”

Source location

Thurston-Response
Page 2 · response
Published 29 March 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor homes’ adherence to the memorandum through the amended Senior Manager Monthly Report, beginning with the May 2016 reporting cycle.

Verbatim wording from the response

“As part of our clinical governance the Regional Managers undertake a monthly visit to each Home they are responsible for and complete a Senior Manager Monthly Report (SMMR). The SMMR covers a range of matters in order to determine if the Home is complying with the required standards and the Group’s policies and procedures. The SMMR was amended on 18th April 2016 following discussion at the Group’s Clinical Risk Committee to include a requirement for Regional Managers to monitor Homes’ adherence to the Memorandum moving forward. The first SMMR to include the amended area will be undertaken during May 2016.”

Source location

Thurston-Response
Page 2 · response
Published 29 March 2016

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026