PFD report

Josh Andrew Smith · Prevention of Future Deaths report

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Issued 15 Jul 2024•East Riding and Hull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to achieve target ambulance response standards for Category 1 and Category 2 calls
    Part of recurring concern: Delays in ambulance attendance
  2. Failure to achieve the 15-minute ambulance hospital handover target
    Part of recurring concern: Delays in ambulance-to-hospital patient handover
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Work jointly through the Executive Led Partnership Board to agree ambulance-service improvement priorities and allocate additional investment.

    Stated by NHS West Yorkshire Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 1 August 2024.
  2. Action

    Share the Regulation 28 response, report and concerns with the Hull and East Riding Urgent and Emergency Care Transformation Programme.

    Stated by NHS West Yorkshire Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 1 August 2024.
  3. Action

    Focus national work on increasing ambulance capacity through workforce growth.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 1 August 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The West Yorkshire Integrated Care Board is responsible for responding directly on local and system measures addressing patient flow and ambulance handover concerns.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to achieve target ambulance response standards for Category 1 and Category 2 calls

Wider context from the report

“I heard evidenced that whilst the Yorkshire Ambulance Service have taken a number of steps within their powers to try to reduce the delays experienced by patients waiting for an ambulance within the community, that those delays continue. Specifically, I was told that the response standards for both Category 1 and Category 2 calls (for the year to date), whilst improved from the time of Mr Smith’s death, still remain outside of the target response standards (both on average and at the 90ᵗʰ centile). The evidence heard was that the national target for hospital handover by the ambulance service, of 15 minutes, is still not being achieved. Evidence suggested that whilst there has and continues to be efforts made by the ambulance service and acute hospitals to increase the speed at which ambulances handover their patients, that delays in this process continue to impact upon the speed of the ambulance response to patients waiting within the community. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to achieve the 15-minute ambulance hospital handover target

Wider context from the report

“I heard evidenced that whilst the Yorkshire Ambulance Service have taken a number of steps within their powers to try to reduce the delays experienced by patients waiting for an ambulance within the community, that those delays continue. Specifically, I was told that the response standards for both Category 1 and Category 2 calls (for the year to date), whilst improved from the time of Mr Smith’s death, still remain outside of the target response standards (both on average and at the 90ᵗʰ centile). The evidence heard was that the national target for hospital handover by the ambulance service, of 15 minutes, is still not being achieved. Evidence suggested that whilst there has and continues to be efforts made by the ambulance service and acute hospitals to increase the speed at which ambulances handover their patients, that delays in this process continue to impact upon the speed of the ambulance response to patients waiting within the community. ”

Is this part of a recurring concern?

Yes — Delays in ambulance-to-hospital patient handover.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work jointly through the Executive Led Partnership Board to agree ambulance-service improvement priorities and allocate additional investment.

Verbatim wording from the response

“Since April 2023, the three Integrated Care Boards (ICBs) across Yorkshire and Humber have worked jointly through an Executive Led Partnership Board (ELB) with YAS to agree joint priorities to improve performance and to allocate additional investment. This investment is aimed at recruiting additional ambulance crews, developing new ways of working to avoid conveyance to hospital and investment in new vehicles, all of which are aimed at being able to provide a timelier response and meet increasing demand.”

Source location

Response from NHS West Yorkshire ICB
Page 2 · response
Published 1 August 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the Regulation 28 response, report and concerns with the Hull and East Riding Urgent and Emergency Care Transformation Programme.

Verbatim wording from the response

“This response and the Regulation 28 report and matters of concern will be shared with Hull and East Riding Urgent and Emergency Care Transformation Programme. This oversees the local improvement of ambulance handover and delivery of timely responses in that community.”

Source location

Response from NHS West Yorkshire ICB
Page 5 · response
Published 1 August 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Focus national work on increasing ambulance capacity through workforce growth.

Verbatim wording from the response

“National work has also focused on the need to increase ambulance capacity through growing the workforce, improve flow through hospitals and reduce handover delays, speed up discharges from hospital and expand new services in the community; all of which support improved patient flow. The NHS is also working more closely with local authorities to improve the timely discharge of patients and has developed discharge metrics to monitor performance improvements.”

Source location

Response from NHS England
Page 1 · response
Published 1 August 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Speed hospital discharges to support improved patient flow.

Verbatim wording from the response

“National work has also focused on the need to increase ambulance capacity through growing the workforce, improve flow through hospitals and reduce handover delays, speed up discharges from hospital and expand new services in the community; all of which support improved patient flow. The NHS is also working more closely with local authorities to improve the timely discharge of patients and has developed discharge metrics to monitor performance improvements.”

Source location

Response from NHS England
Page 1 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve patient flow through hospitals and reduce ambulance handover delays.

Verbatim wording from the response

“National work has also focused on the need to increase ambulance capacity through growing the workforce, improve flow through hospitals and reduce handover delays, speed up discharges from hospital and expand new services in the community; all of which support improved patient flow. The NHS is also working more closely with local authorities to improve the timely discharge of patients and has developed discharge metrics to monitor performance improvements.”

Source location

Response from NHS England
Page 1 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The West Yorkshire Integrated Care Board is responsible for responding directly on local and system measures addressing patient flow and ambulance handover concerns.

Verbatim wording from the response

“My regional colleagues in the North East & Yorkshire have also engaged with colleagues at the West Yorkshire Integrated Care Board (WYICB) in relation to your concerns, who have advised us of several measures underway to improve flow and ambulance delivery. I understand that WYICB are responding directly to the Coroner, and I refer you to their response for further information on local and system steps.”

Source location

Response from NHS England
Page 3 · response
Published 1 August 2024

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Establish executive weekly operational meetings and governance oversight arrangements to monitor delivery and provide additional assurance.

    Stated by NHS West Yorkshire Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 1 August 2024.
  2. 2

    Discuss all Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 1 August 2024.
  3. 3

    Develop discharge metrics to monitor performance improvements.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 1 August 2024.
  4. 4

    Expand community services supporting alternatives to hospital care and improved patient flow.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 1 August 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish executive weekly operational meetings and governance oversight arrangements to monitor delivery and provide additional assurance.

Verbatim wording from the response

“organisations sharing matters of concern raised across the Yorkshire and Humber region. This reports to the ELB, noted earlier which has oversight of the Ambulance Service in Yorkshire and includes representatives from YAS and all of the Integrated Care Boards. I chair that Board.”

Source location

Response from NHS West Yorkshire ICB
Page 5 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss all Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Josh, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 3 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop discharge metrics to monitor performance improvements.

Verbatim wording from the response

“National work has also focused on the need to increase ambulance capacity through growing the workforce, improve flow through hospitals and reduce handover delays, speed up discharges from hospital and expand new services in the community; all of which support improved patient flow. The NHS is also working more closely with local authorities to improve the timely discharge of patients and has developed discharge metrics to monitor performance improvements.”

Source location

Response from NHS England
Page 1 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand community services supporting alternatives to hospital care and improved patient flow.

Verbatim wording from the response

“National work has also focused on the need to increase ambulance capacity through growing the workforce, improve flow through hospitals and reduce handover delays, speed up discharges from hospital and expand new services in the community; all of which support improved patient flow. The NHS is also working more closely with local authorities to improve the timely discharge of patients and has developed discharge metrics to monitor performance improvements.”

Source location

Response from NHS England
Page 1 · response
Published 1 August 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026