PFD report

Lily Precious JAHANY · Prevention of Future Deaths report

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Issued 17 May 2024•Leicester City and South Leicestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure of the Crisis Team procedure to require obtaining relevant risk information from other agencies at assessment
    Part of recurring concern: Unreliable inter-agency information sharing for coordinated care
  2. Lack of first aid training for accommodation staff
    Part of recurring concern: Inadequate staff competence to provide first aid
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Train 23 operational team members in first aid, with programmes commencing in August 2024 to provide trained-first-aider access across all properties.

    Stated by PBSA Portfolio Advisor Limited t/a Student RoostStated plannedThe respondent said that this action was planned when they made their response on 23 May 2024.
  2. Action

    Update the Crisis Resolution Home Treatment Team and Mental Health Central Access Point procedures to clarify information-gathering expectations and actions when key professionals cannot be contacted.

    Stated by Leicestershire Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 23 May 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Student Roost is responsible for addressing the first matter of concern; the Trust will respond only to the second matter relevant to it.

    Stated by Leicestershire Partnership NHS TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the Crisis Team procedure to require obtaining relevant risk information from other agencies at assessment

Wider context from the report

“(2) I have spent a lot of time in this inquest investigating the information which was known about Lily, about her mental health and who had access to what information in the context of assessing her risk. In September of 2023, Miss Evans, Assistant Coroner sitting within the Rutland and North Leicestershire jurisdiction heard an inquest concerning a student at Loughborough University. Similar to Lily’s case he was under the care of a private psychiatrist elsewhere in the country where he had lived prior to attending university. As a result of concerns in that case (his death occurring 1 year before Lily’) around lack of contact by the Crisis Team at the time of assessment or otherwise with the private psychiatrist, the Coroner wrote to the Leicestershire Partnership Trust to share her concerns. The Trust referenced the Crisis Team Standard Operating procedure in the inquest in September 2023, the Coroner was concerned about the level of awareness that staff members had of any expectation required of them set within that procedure to seek information from other agencies. I now have sight of the Crisis Team Standard Operating Procedure. It sets out the keyworker responsibilities. The section is drafted presupposing that patients are receiving care and treatment from the Crisis Team and only at that point does the responsibility for seeking relevant information from other agencies kick in. Furthermore the emphasis upon that requirement is limited to one line which reads ‘responsibility for referrals and liaising with other agencies involved’. That is anything but clear as to any expectation upon staff to ensure they have at their disposal all of the relevant risk information at the time of making that assessment; nor does it in my view set out any expectation upon staff to proactively make contact with treating clinicians in the private sector to gain information. It would not capture situations such as Lily’s, who was discharged from the Crisis Team after an 1 hour assessment and therefore was not under their care and treatment, having found a failure to obtain all relevant information pertinent to her risk in assessing that risk. ”

Is this part of a recurring concern?

Yes — Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of first aid training for accommodation staff

Wider context from the report

“(1) Lily resided at student accommodation provided by Student Roost. They describe themselves on their website as ‘a student accommodation provider who puts your wellbeing first. Our aim is to provide the very best experience for you to make the most of student living.’ Since they were established in 2017, Student Roost has grown to offer 50+ properties across the UK. Student Roost run a 24/7 service including a Night Owl Service which is an excellent idea and provides a 24 hour service to help students with everything from loosing their keys, broken taps, but also their wellbeing. During the course of hearing evidence, it is evident that all of Lily’s extreme acts of self-harm took place at her student accommodation. She took at least 3 overdoses and also carried out 2 acts of ligating which she had to be either untied or cut down from. One of those I heard required CPR. I am therefore surprised to learn that no staff (certainly in the 6 properties offering accommodation within Leicester) had first aid training and that it isn’t mandatory, such that no staff are trained by Student Roost in first aid. It transpires therefore that any immediate first aid provided to Lily was provided by those who fortuitously had that training from other organisations before they joined Student Roost. In the context of this case but also wider than that, members of the accommodation staff could potentially be the first people at the scene of a situation requiring first aid and then emergency services; where death may occur the fact therefore that they receive no training concerns me. ”

Is this part of a recurring concern?

Yes — Inadequate staff competence to provide first aid.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train 23 operational team members in first aid, with programmes commencing in August 2024 to provide trained-first-aider access across all properties.

Verbatim wording from the response

“As soon as we received this report, our Senior Leadership Team conducted an analysis of our property teams. I’m pleased to share with you that this has resulted in our decision to train 23 operational team members in first aid, with training programmes commencing in August 2024.”

Source location

Response from Student Roost
Page 2 · response
Published 23 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Crisis Resolution Home Treatment Team and Mental Health Central Access Point procedures to clarify information-gathering expectations and actions when key professionals cannot be contacted.

Verbatim wording from the response

“We have undertaken a full review of the Crisis Resolution Home Treatment Team Standard Operating Procedure and the Mental Health Central Access Point Standard Operating Procedure (SOP). These SOP’s have been updated to explicitly clarify the professional expectations regarding information gathering by liaising with key professionals which includes private providers and psychiatrists. The SOP’s also include a process for what to do when we are unable to contact key professionals including private sector care providers.”

Source location

2024-0273 Response from Leicestershire Partnership Trust
Page 2 · response
Published 23 May 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Student Roost is responsible for addressing the first matter of concern; the Trust will respond only to the second matter relevant to it.

Verbatim wording from the response

“In your Report, you raised two Matters of Concern. The first of these Matters of Concern is better addressed by Student Roost who no doubt will respond direct. I will therefore respond to the second matter of concern which is relevant to the Trust.”

Source location

2024-0273 Response from Leicestershire Partnership Trust
Page 1 · response
Published 23 May 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Launch and operate the #BehindEveryDoor campaign, using Hub of Hope as the official mental-health signposting tool across properties.

    Stated by PBSA Portfolio Advisor Limited t/a Student RoostStated completedThe respondent said that this action was complete when they made their response on 23 May 2024.
  2. 2

    Create and grow a dedicated team of resident wellbeing advisors.

    Stated by PBSA Portfolio Advisor Limited t/a Student RoostStated completedThe respondent said that this action was complete when they made their response on 23 May 2024.
  3. 3

    Train more than 70 team members as Mental Health First Aiders through Mental Health First Aid England.

    Stated by PBSA Portfolio Advisor Limited t/a Student RoostStated completedThe respondent said that this action was complete when they made their response on 23 May 2024.
  4. 4

    Continue participating in the Leicester, Leicestershire and Rutland university workstream to streamline access to mental health support and advice for students and university staff.

    Stated by Leicestershire Partnership NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 23 May 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch and operate the #BehindEveryDoor campaign, using Hub of Hope as the official mental-health signposting tool across properties.

Verbatim wording from the response

“In 2022, we launched our #BehindEveryDoor campaign in partnership with award-winning national mental health charity, Chasing the Stigma. The campaign cements Chasing the Stigma’s award-winning digital app, Hub of Hope, as Student Roost’s official mental health signposting tool for all residents and team members living and working at one of over 50 Student Roost properties in the UK. The QR code, found on posters behind every bedroom door at every property, has seen over 4,500 scans from individuals seeking preventative, tailored support from charities and organisations in their area, and assists us in gaining insight and visibility into student demographics across our properties, allowing us to pinpoint what additional mental health support and guidance residents may require.”

Source location

Response from Student Roost
Page 1 · response
Published 23 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create and grow a dedicated team of resident wellbeing advisors.

Verbatim wording from the response

“As a result of this, we have significantly invested in resident wellbeing support at Student Roost, creating and growing a team of dedicated resident wellbeing advisors and partnering with Mental Health First Aid England to train over 70 team members as Mental Health First Aiders. This provision is not standard within the Purpose-Built Student Accommodation (PBSA) sector, and we aim to be leaders in driving best practice within the industry.”

Source location

Response from Student Roost
Page 1 · response
Published 23 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train more than 70 team members as Mental Health First Aiders through Mental Health First Aid England.

Verbatim wording from the response

“As a result of this, we have significantly invested in resident wellbeing support at Student Roost, creating and growing a team of dedicated resident wellbeing advisors and partnering with Mental Health First Aid England to train over 70 team members as Mental Health First Aiders. This provision is not standard within the Purpose-Built Student Accommodation (PBSA) sector, and we aim to be leaders in driving best practice within the industry.”

Source location

Response from Student Roost
Page 1 · response
Published 23 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue participating in the Leicester, Leicestershire and Rutland university workstream to streamline access to mental health support and advice for students and university staff.

Verbatim wording from the response

“The Trust continues to be a stakeholder in the Leicester Leicestershire & Rutland (LLR) University workstream, led by the LLR Integrated Care Board. This ensures that collaborative working continues to streamline and optimise access to mental health support and advice for students and university staff across LLR.”

Source location

2024-0273 Response from Leicestershire Partnership Trust
Page 2 · response
Published 23 May 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026