PFD report

AUDREY VERA GARLAND · Prevention of Future Deaths report

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Issued 17 Jun 2014•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
16

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure by the GP to examine the patient’s legs
    Part of recurring concern: Failure to perform clinically indicated physical examinations
  2. Failure to arrange District Nurse attendance to redress the legs
    Part of recurring concern: Inadequate district nursing wound carePart of recurring concern: Unreliable coordination and scheduling of district nursing visits
  3. Failure by the District Nursing service to treat necrotic ulcers appropriately
    Part of recurring concern: Inadequate district nursing wound care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Embed joint wound-review visits with tissue-viability specialists and general practitioners for patients with deteriorating wounds.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 June 2014.
  2. Action

    Improve team referral processes for tissue-viability support in complex wound management.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 June 2014.
  3. Action

    Operate performance-management systems with accountability, joint visits, reflective practice and development plans for substandard clinical performance.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 June 2014.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure by the GP to examine the patient’s legs

Wider context from the report

“4. A home visit from the GP took place on the 12th September 2013 yet the doctor did not even examine the patient’s legs. He had not taken the simple expedient of arranging for a District Nurse to be in attendance to redress the legs. ”

Is this part of a recurring concern?

Yes — Failure to perform clinically indicated physical examinations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to arrange District Nurse attendance to redress the legs

Wider context from the report

“4. A home visit from the GP took place on the 12th September 2013 yet the doctor did not even examine the patient’s legs. He had not taken the simple expedient of arranging for a District Nurse to be in attendance to redress the legs. ”

Is this part of a recurring concern?

Yes — Inadequate district nursing wound care; Unreliable coordination and scheduling of district nursing visits.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure by the District Nursing service to treat necrotic ulcers appropriately

Wider context from the report

“2. There was a failure by the District Nursing service to fully appreciate and treat appropriately the necrotic ulcers from which Mrs Garland was suffering. ”

Is this part of a recurring concern?

Yes — Inadequate district nursing wound care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure by the GP practice to recognise the severity of leg ulceration

Wider context from the report

“1. There was a failure by the GP practice to recognise or fully appreciate the severity of the ulceration to her legs. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure by the District Nursing service to appreciate necrotic ulcers

Wider context from the report

“2. There was a failure by the District Nursing service to fully appreciate and treat appropriately the necrotic ulcers from which Mrs Garland was suffering. ”

Is this part of a recurring concern?

Yes — Inadequate district nursing wound care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to organise transport for hospital outpatient appointments

Wider context from the report

“3. Despite the fact that she was considered to be in need of an outpatient appointment at Blackpool Hospital on two separate occasions, this did not take place because no-one organised transport for her to get to and from the hospital. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed joint wound-review visits with tissue-viability specialists and general practitioners for patients with deteriorating wounds.

Verbatim wording from the response

“Any ulcer that fails to improve or deteriorates and there is an issue of noncompliance is highlighted using the organisation’s untoward incident system. Joint visits with other health care professionals such as the Specialist Tissue Viability Advisor and General Practitioners to review patients with deteriorating wounds are now embedded into practice within the team.”

Source location

2014-0271-Response
Page 2 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve team referral processes for tissue-viability support in complex wound management.

Verbatim wording from the response

“The team has an improved understanding of the referral processes to secure Tissue Viability Advisor support in relation to complex wound management. In line with best practice standards, the measurement of wounds and documenting progress or deterioration are now being monitored robustly by the team.”

Source location

2014-0271-Response
Page 2 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate performance-management systems with accountability, joint visits, reflective practice and development plans for substandard clinical performance.

Verbatim wording from the response

“Performance management systems are now in place with individuals being called to account when their clinical practice fails to meet the required standard. This includes joint visits, reflective practice”

Source location

2014-0271-Response
Page 2 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor wound measurement and documentation of progress or deterioration against best-practice standards.

Verbatim wording from the response

“The team has an improved understanding of the referral processes to secure Tissue Viability Advisor support in relation to complex wound management. In line with best practice standards, the measurement of wounds and documenting progress or deterioration are now being monitored robustly by the team.”

Source location

2014-0271-Response
Page 2 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide daily rotational joint clinical supervision and focused senior-nurse support for leg-ulcer and wound-care management.

Verbatim wording from the response

“Clinical supervision has been strengthened, specifically in relation to the management of leg ulcers. Supervision – in the form of joint visits with a senior nurse is happening daily on a rotational basis with individual members of the team. This is to support the changes in practice required and to ensure good practice is embedded. Individual nurses are also having more focused support by a senior nurse in the management of wound care and how to manage wound infection.”

Source location

2014-0271-Response
Page 2 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct daily face-to-face clinical handovers identifying high-risk complex patients and required clinical actions.

Verbatim wording from the response

“A daily face to face clinical handover of care is in place with high risk complex patients being identified and clinical discussions held in order that all members of the team are aware of the risks and the actions required to support good clinical care and improvement.”

Source location

2014-0271-Response
Page 2 · response
Published 17 June 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. 1

    Conduct quarterly team record-keeping audits.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 June 2014.
  2. 2

    Implement the EMIS web electronic record system to provide shared records across primary and community care.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 June 2014.
  3. 3

    Train the team to use the non-compliance and escalation policy during clinical supervision.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 June 2014.
  4. 4

    Complete a diabetes-care training-needs analysis for the community nursing workforce.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 June 2014.
  5. 5

    Train the team in Mental Capacity Act assessment and Deprivation of Liberty standards.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 June 2014.
  6. 6

    Develop diabetes-care training and put plans in place for team attendance.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 June 2014.
  7. 7

    Complete individual training-needs plans and develop personal development plans for all team members.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 June 2014.
  8. 8

    Hold continuing meetings with the GP practice to improve communication and working relationships.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 June 2014.
  9. 9

    Appoint and deploy a clinical lead to improve clinical standards and compliance with clinical supervision.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 June 2014.
  10. 10

    Introduce an agreed single set of new clinical records in community settings.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 June 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct quarterly team record-keeping audits.

Verbatim wording from the response

“Record keeping audits are now undertaken quarterly within the team as part of a wider organisational requirement. There is an agreed single set of new clinical records which will be introduced into community settings in August 2014.”

Source location

2014-0271-Response
Page 2 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the EMIS web electronic record system to provide shared records across primary and community care.

Verbatim wording from the response

“Implementation of the EMIS web electronic record system later in 2014 will further enhance effective communication as joint records will then be available to all staff working in primary and community care settings.”

Source location

2014-0271-Response
Page 3 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train the team to use the non-compliance and escalation policy during clinical supervision.

Verbatim wording from the response

“A training event was held on 18th June 2014 which focused on Mental Capacity Assessment and Deprivation of Liberty standards. All of the team attended to ensure they understand how to assess mental capacity in patients. The team has also been trained during clinical supervision in the use of the Trust non-compliance and escalation policy in order that every effort is made to ensure patients understand the choices available to them and the implications of non-compliance.”

Source location

2014-0271-Response
Page 3 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a diabetes-care training-needs analysis for the community nursing workforce.

Verbatim wording from the response

“A training needs analysis for the team has taken place and clear individual plans to meet their learning needs are under development in line with the organisation’s appraisal system. All members of the team will have a personal development plan to support their learning and development by the end of August 2014. A separate training needs analysis with a focus on diabetes care is currently underway as part of the development of diabetes skills across the whole of the community nursing workforce. Training will then be developed and plans put in place for the team to attend.”

Source location

2014-0271-Response
Page 2 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train the team in Mental Capacity Act assessment and Deprivation of Liberty standards.

Verbatim wording from the response

“A training event was held on 18th June 2014 which focused on Mental Capacity Assessment and Deprivation of Liberty standards. All of the team attended to ensure they understand how to assess mental capacity in patients. The team has also been trained during clinical supervision in the use of the Trust non-compliance and escalation policy in order that every effort is made to ensure patients understand the choices available to them and the implications of non-compliance.”

Source location

2014-0271-Response
Page 3 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop diabetes-care training and put plans in place for team attendance.

Verbatim wording from the response

“A training needs analysis for the team has taken place and clear individual plans to meet their learning needs are under development in line with the organisation’s appraisal system. All members of the team will have a personal development plan to support their learning and development by the end of August 2014. A separate training needs analysis with a focus on diabetes care is currently underway as part of the development of diabetes skills across the whole of the community nursing workforce. Training will then be developed and plans put in place for the team to attend.”

Source location

2014-0271-Response
Page 2 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete individual training-needs plans and develop personal development plans for all team members.

Verbatim wording from the response

“A training needs analysis for the team has taken place and clear individual plans to meet their learning needs are under development in line with the organisation’s appraisal system. All members of the team will have a personal development plan to support their learning and development by the end of August 2014. A separate training needs analysis with a focus on diabetes care is currently underway as part of the development of diabetes skills across the whole of the community nursing workforce. Training will then be developed and plans put in place for the team to attend.”

Source location

2014-0271-Response
Page 2 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold continuing meetings with the GP practice to improve communication and working relationships.

Verbatim wording from the response

“A series of meetings are being held with the GP practice to improve communication. A meeting was held with Mrs Garland’s GP on 8th May 2014, followed by regular review meetings with other key professionals within the practice during June and July to further develop relationships with the practice based team. A review meeting has been agreed with Mrs Garland’s GP for 1st August 2014.”

Source location

2014-0271-Response
Page 3 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint and deploy a clinical lead to improve clinical standards and compliance with clinical supervision.

Verbatim wording from the response

“A new clinical lead was appointed to the team in June 2014. This role will focus on improvements in clinical standards and compliance with clinical supervision. The clinical lead has a clear action plan with priorities for delivery. The action plan was developed in early June in conjunction with the Clinical Improvement Team within the Division.”

Source location

2014-0271-Response
Page 2 · response
Published 17 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce an agreed single set of new clinical records in community settings.

Verbatim wording from the response

“Record keeping audits are now undertaken quarterly within the team as part of a wider organisational requirement. There is an agreed single set of new clinical records which will be introduced into community settings in August 2014.”

Source location

2014-0271-Response
Page 2 · response
Published 17 June 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026