PFD report

Tyrone GIVANS · Prevention of Future Deaths report

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Issued 23 Jan 2019•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
21

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to maintain single, accurate NOMIS and SystmOne records
    Part of recurring concern: Unreliable cross-referencing of related patient records
  2. Failure to identify missing historical records and pause later consultations
  3. Delays in obtaining hearing aids for deaf prisoners
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.16

  1. Action

    Develop a digital resource tool to collect personalised prisoner information and help staff identify appropriate adjustments.

    Stated by HM Prison and Probation ServiceStated in progressThe respondent said that this action was in progress when they made their response on 23 May 2019.
  2. Action

    Bring operational, policy and partner colleagues together through the joint MOJ-HMPPS Drugs Taskforce to address drugs, including psychoactive substances, in prisons.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 23 May 2019.
  3. Action

    Run a monthly report to identify and merge duplicate prisoner records created by differing name spellings.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 23 May 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Adapting the mandated SystmOne first-night template requires NHS England’s involvement and cannot be undertaken unilaterally.

    Stated by Care UKRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain single, accurate NOMIS and SystmOne records

Wider context from the report

“2. A past spelling error meant that there were two sets of NOMIS prison records for Mr Givans. This meant that there were then two sets of SystmOne healthcare records. This meant that staff did not have access to records of the assessments conducted before 8 February 2018. However, later consultations were not paused to make enquiries about this. The nature of the IT error was discovered after Mr Givans’ death, but at the time, staff did not seem to recognise the significance of having no earlier records. Evidence was given that NOMIS in its present form is unsatisfactory and does not lend itself to human intervention. The jury found that the IT system was unfit for purpose. ”

Is this part of a recurring concern?

Yes — Unreliable cross-referencing of related patient records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify missing historical records and pause later consultations

Wider context from the report

“2. A past spelling error meant that there were two sets of NOMIS prison records for Mr Givans. This meant that there were then two sets of SystmOne healthcare records. This meant that staff did not have access to records of the assessments conducted before 8 February 2018. However, later consultations were not paused to make enquiries about this. The nature of the IT error was discovered after Mr Givans’ death, but at the time, staff did not seem to recognise the significance of having no earlier records. Evidence was given that NOMIS in its present form is unsatisfactory and does not lend itself to human intervention. The jury found that the IT system was unfit for purpose. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in obtaining hearing aids for deaf prisoners

Wider context from the report

“3. Some members of discipline and healthcare staff did not appreciate that Mr Givans was deaf, although others did. He was not formally referred to the prison equalities officer and there was a general lack of awareness of the role of equalities officer. There was a delay in seeking Mr Givans’ hearing aids and it took two weeks for one to be brought in by a family member. Whilst systems in HMP Pentonville have changed since Mr Givans’ death, such a situation might exist in prisons elsewhere. There remains no equalities/disabilities questionnaire for completion on prisoners’ arrival to the prison. The first night form could be adapted, but this would be an exercise to be undertaken nationally. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Danger posed by Spice use in prisons

Wider context from the report

“1. Mr Givans’ former cell mate gave evidence that he had seen Mr Givans smoking Spice in their cell on two or three occasions, saying that its use is common within the prison. The jury heard that Spice often makes the user scared and paranoid, and can provoke immediate, extreme and uncharacteristic behaviour. Drugs are of course a problem in all prisons and dealing with them a great challenge, but Spice poses a particular danger in all sorts of ways, both in Pentonville and across the prison estate. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to refer prisoners formally to the equalities officer

Wider context from the report

“3. Some members of discipline and healthcare staff did not appreciate that Mr Givans was deaf, although others did. He was not formally referred to the prison equalities officer and there was a general lack of awareness of the role of equalities officer. There was a delay in seeking Mr Givans’ hearing aids and it took two weeks for one to be brought in by a family member. Whilst systems in HMP Pentonville have changed since Mr Givans’ death, such a situation might exist in prisons elsewhere. There remains no equalities/disabilities questionnaire for completion on prisoners’ arrival to the prison. The first night form could be adapted, but this would be an exercise to be undertaken nationally. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of an equalities and disabilities questionnaire on prisoner arrival

Wider context from the report

“3. Some members of discipline and healthcare staff did not appreciate that Mr Givans was deaf, although others did. He was not formally referred to the prison equalities officer and there was a general lack of awareness of the role of equalities officer. There was a delay in seeking Mr Givans’ hearing aids and it took two weeks for one to be brought in by a family member. Whilst systems in HMP Pentonville have changed since Mr Givans’ death, such a situation might exist in prisons elsewhere. There remains no equalities/disabilities questionnaire for completion on prisoners’ arrival to the prison. The first night form could be adapted, but this would be an exercise to be undertaken nationally. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

NOMIS failing to support necessary human intervention

Wider context from the report

“2. A past spelling error meant that there were two sets of NOMIS prison records for Mr Givans. This meant that there were then two sets of SystmOne healthcare records. This meant that staff did not have access to records of the assessments conducted before 8 February 2018. However, later consultations were not paused to make enquiries about this. The nature of the IT error was discovered after Mr Givans’ death, but at the time, staff did not seem to recognise the significance of having no earlier records. Evidence was given that NOMIS in its present form is unsatisfactory and does not lend itself to human intervention. The jury found that the IT system was unfit for purpose. ”

Is this part of a recurring concern?

Yes — Unreliable NOMIS safety-critical information access and visibility.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of discipline and healthcare staff to recognise prisoners’ deafness

Wider context from the report

“3. Some members of discipline and healthcare staff did not appreciate that Mr Givans was deaf, although others did. He was not formally referred to the prison equalities officer and there was a general lack of awareness of the role of equalities officer. There was a delay in seeking Mr Givans’ hearing aids and it took two weeks for one to be brought in by a family member. Whilst systems in HMP Pentonville have changed since Mr Givans’ death, such a situation might exist in prisons elsewhere. There remains no equalities/disabilities questionnaire for completion on prisoners’ arrival to the prison. The first night form could be adapted, but this would be an exercise to be undertaken nationally. ”

Is this part of a recurring concern?

Yes — Failure to recognise and respond to prisoners’ disability and neurodiversity-related needs.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a digital resource tool to collect personalised prisoner information and help staff identify appropriate adjustments.

Verbatim wording from the response

“In addition to the above, a resource tool is being developed that will digitally collect more personalised information from prisoners, allowing staff to better understand their needs and identify adjustments that could be implemented to improve their quality of life and reduce unequal outcomes. This is currently in early development but we are looking to finalise proposals this month and to begin implementation in June/July 2019.”

Source location

2019-0028-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Bring operational, policy and partner colleagues together through the joint MOJ-HMPPS Drugs Taskforce to address drugs, including psychoactive substances, in prisons.

Verbatim wording from the response

“In response to your concern about the dangers posed by the use of Spice, the joint Ministry of Justice (MOJ) and HMPPS Drugs Taskforce has brought together operational and policy colleagues and key partners to help tackle the problem of drugs, including psychoactive substances like Spice, in our prisons. As part of this, we have been working closely with those in law enforcement, health, and other government departments to develop a national Prison Drugs Strategy which was published in April this year. It provides strategic direction on how to reduce the use of drugs in prisons by restricting supply, reducing demand and building recovery. Alongside this, a Drugs Guidance Document provides examples of best practice for consideration by all those working within and in partnership with HMPPS to reduce the misuse of drugs in our prisons.”

Source location

2019-0028-Response-by-HM-Prison-and-Probation-Service
Page 1 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run a monthly report to identify and merge duplicate prisoner records created by differing name spellings.

Verbatim wording from the response

“You have raised the issue that when the name of a prisoner who has previously been in custody is spelt differently, a new record, which will not contain all the information about the prisoner, is created. At HMP Pentonville a monthly report is now run to identify any such cases and merge the records. Because NOMIS and SystmOne are separate IT platforms, designed and operated by separate government departments, the level of connectivity is limited. However, there are good local working practices now in place which encourage communication between prison and health teams. I understand that Care UK are also writing to you about this.”

Source location

2019-0028-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the national Prison Drugs Strategy to direct action on restricting drug supply, reducing demand and building recovery in prisons.

Verbatim wording from the response

“In response to your concern about the dangers posed by the use of Spice, the joint Ministry of Justice (MOJ) and HMPPS Drugs Taskforce has brought together operational and policy colleagues and key partners to help tackle the problem of drugs, including psychoactive substances like Spice, in our prisons. As part of this, we have been working closely with those in law enforcement, health, and other government departments to develop a national Prison Drugs Strategy which was published in April this year. It provides strategic direction on how to reduce the use of drugs in prisons by restricting supply, reducing demand and building recovery. Alongside this, a Drugs Guidance Document provides examples of best practice for consideration by all those working within and in partnership with HMPPS to reduce the misuse of drugs in our prisons.”

Source location

2019-0028-Response-by-HM-Prison-and-Probation-Service
Page 1 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a Drugs Guidance Document containing best-practice examples for reducing drug misuse across HMPPS prisons and partner organisations.

Verbatim wording from the response

“In response to your concern about the dangers posed by the use of Spice, the joint Ministry of Justice (MOJ) and HMPPS Drugs Taskforce has brought together operational and policy colleagues and key partners to help tackle the problem of drugs, including psychoactive substances like Spice, in our prisons. As part of this, we have been working closely with those in law enforcement, health, and other government departments to develop a national Prison Drugs Strategy which was published in April this year. It provides strategic direction on how to reduce the use of drugs in prisons by restricting supply, reducing demand and building recovery. Alongside this, a Drugs Guidance Document provides examples of best practice for consideration by all those working within and in partnership with HMPPS to reduce the misuse of drugs in our prisons.”

Source location

2019-0028-Response-by-HM-Prison-and-Probation-Service
Page 1 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish frontline staff guidance on disability and reasonable adjustments.

Verbatim wording from the response

“In June this year, HMPPS will publish a Policy Framework document which will replace the existing Ensuring Equality Prison Service Instruction. It will include guidance on the implementation of reasonable adjustments, and will be complemented by the publication this summer of guidance for frontline staff on disability and reasonable adjustments.”

Source location

2019-0028-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refresh the disability categorisation system with MOJ colleagues so NOMIS records are more efficient and descriptive than the existing yes-or-no method.

Verbatim wording from the response

“In terms of the recording of information about disability, we are working with colleagues in the MOJ to refresh the categorisation system for disabilities so that the recording of such information on NOMIS is carried out more efficiently and is more descriptive, moving away from the ‘Yes/No’ method of recording. This will provide staff with more valuable and usable information about the needs of prisoners in their care and across the estate. The categorisation of disabilities will be based upon the categorisation of impairment used by the Office for National Statistics and Government Statistical Service.”

Source location

2019-0028-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise and republish HMP Pentonville’s local drug strategy.

Verbatim wording from the response

“At a local level, in recognition of the dangers posed by the use of psychoactive substances, HMP Pentonville is revising and republishing its drug strategy and a Drug Strategy Committee has been reinstated as part of the local Safety Programme. The prison’s strategy takes an approach whereby access to psychoactive substances and other illegal substances is, as far as possible, limited, while meaningful support, in the form of education and psycho-social interventions, is provided to those who have used drugs or may be tempted to use them.”

Source location

2019-0028-Response-by-HM-Prison-and-Probation-Service
Page 1 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinstate HMP Pentonville’s Drug Strategy Committee within the local Safety Programme.

Verbatim wording from the response

“At a local level, in recognition of the dangers posed by the use of psychoactive substances, HMP Pentonville is revising and republishing its drug strategy and a Drug Strategy Committee has been reinstated as part of the local Safety Programme. The prison’s strategy takes an approach whereby access to psychoactive substances and other illegal substances is, as far as possible, limited, while meaningful support, in the form of education and psycho-social interventions, is provided to those who have used drugs or may be tempted to use them.”

Source location

2019-0028-Response-by-HM-Prison-and-Probation-Service
Page 1 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change healthcare communication systems by involving senior management in unusual cases, increasing equalities referrals and recording wing conversations in medical records.

Verbatim wording from the response

“Care UK acknowledges that the identification of Tyrone’s disability and the communication of his need for hearing aids, and possibly for other adjustments, could have been better handled. As the Head of Healthcare, ████████, and Deputy Head of Healthcare, ████████, explained in evidence, changes have been made to systems of communication within healthcare and between healthcare and the prison. This includes involving the input of senior management in ensuring that action is taken and information is communicated by and to the most appropriate individual where unusual situations arise; increased awareness of, and referrals to, the prison’s equalities officer and a reminder to healthcare staff regarding making notes of wing conversations in the SystmOne medical records.”

Source location

2019-0028-Response-by-Care-UK
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Health and Wellbeing model at HMP Pentonville as an additional safety net for patients entering prison.

Verbatim wording from the response

“A new Health and Wellbeing model has been implemented at HMP Pentonville with effect from 14 May 2018. In addition to its primary purpose, which is to deliver primary care mental health treatment whilst preventing silo working, reducing duplicate referrals and the time patients wait to be seen and preventing patients having the same conversation multiple times to various professionals, this acts as an additional safety net for patients coming into prison. We are confident that this would have identified Tyrone’s disability and enabled better management of his care.”

Source location

2019-0028-Response-by-Care-UK
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind clinicians to review relevant records thoroughly and query missing records or other anomalies.

Verbatim wording from the response

“Clinicians have also been reminded to thoroughly review relevant records and to query apparently missing records or other anomalies. In addition, at HMP Pentonville, the structure of the clinics has been altered to minimise interruption and disruption by other patients, which transpired as a concern through GP evidence in the inquest. All healthcare reception staff at HMP Pentonville have attended a 3 day NHS England run reception screening course titled “Reducing Deaths in Custody”.”

Source location

2019-0028-Response-by-Care-UK
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with NHS England to develop an additional equalities and disabilities safeguard in the first-night screening process.

Verbatim wording from the response

“Care UK welcomes your suggestion that the first night form could be adapted to include an equalities/disabilities component. The SystmOne first night template is mandated by NHS England and whilst Care UK is more than willing to adapt the screening process, this will require discussions with NHS England. We will therefore forward your report and this response to them and work with them in the development of this additional safeguard.”

Source location

2019-0028-Response-by-Care-UK
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue treating and educating prisoners about the dangers of illicit drugs, including Spice, under the psychoactive-substances strategy and local procedures.

Verbatim wording from the response

“Care UK acknowledges the problem presented by the supply and distribution of illicit drugs within HMP Pentonville and across the prison estate. Care UK is committed to working with partner agencies throughout the estate in supporting efforts to tackle illicit substance supply and trading, and to feed in to disciplinary, support and education processes requiring multidisciplinary team input and engagement. In addition, healthcare continue to treat and educate the prison population as to the dangers associated with the use of illicit drugs, including Spice. This management of people using psychoactive substances (PS) is supported by a Care UK’s PS strategy and Local Operating Procedures.”

Source location

2019-0028-Response-by-Care-UK
Page 1 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning about duplicate medical records with clinical teams through national and regional quality-assurance meetings.

Verbatim wording from the response

“Care UK has shared the learning from the inquest, including the existence of the anomaly which can cause the creation of more than one set of medical records for the same patient (for example”

Source location

2019-0028-Response-by-Care-UK
Page 1 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with partner agencies to tackle illicit substance supply and support related disciplinary, education and support processes.

Verbatim wording from the response

“Care UK acknowledges the problem presented by the supply and distribution of illicit drugs within HMP Pentonville and across the prison estate. Care UK is committed to working with partner agencies throughout the estate in supporting efforts to tackle illicit substance supply and trading, and to feed in to disciplinary, support and education processes requiring multidisciplinary team input and engagement. In addition, healthcare continue to treat and educate the prison population as to the dangers associated with the use of illicit drugs, including Spice. This management of people using psychoactive substances (PS) is supported by a Care UK’s PS strategy and Local Operating Procedures.”

Source location

2019-0028-Response-by-Care-UK
Page 1 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adapting the mandated SystmOne first-night template requires NHS England’s involvement and cannot be undertaken unilaterally.

Verbatim wording from the response

“Care UK welcomes your suggestion that the first night form could be adapted to include an equalities/disabilities component. The SystmOne first night template is mandated by NHS England and whilst Care UK is more than willing to adapt the screening process, this will require discussions with NHS England. We will therefore forward your report and this response to them and work with them in the development of this additional safeguard.”

Source location

2019-0028-Response-by-Care-UK
Page 2 · response
Published 23 May 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Publish a Policy Framework replacing the Ensuring Equality Prison Service Instruction, including guidance on implementing reasonable adjustments.

    Stated by HM Prison and Probation ServiceStated plannedThe respondent said that this action was planned when they made their response on 23 May 2019.
  2. 2

    Maintain local communication practices between prison and health teams to address limitations between NOMIS and SystmOne.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 23 May 2019.
  3. 3

    Alter clinic structures at HMP Pentonville to minimise interruption and disruption by other patients.

    Stated by Care UKStated completedThe respondent said that this action was complete when they made their response on 23 May 2019.
  4. 4

    Implement lessons learned from Tyrone’s death across Care UK’s services, not only at HMP Pentonville.

    Stated by Care UKStated plannedThe respondent said that this action was planned when they made their response on 23 May 2019.
  5. 5

    Train all HMP Pentonville healthcare reception staff through the three-day NHS England reception-screening course.

    Stated by Care UKStated completedThe respondent said that this action was complete when they made their response on 23 May 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish a Policy Framework replacing the Ensuring Equality Prison Service Instruction, including guidance on implementing reasonable adjustments.

Verbatim wording from the response

“In June this year, HMPPS will publish a Policy Framework document which will replace the existing Ensuring Equality Prison Service Instruction. It will include guidance on the implementation of reasonable adjustments, and will be complemented by the publication this summer of guidance for frontline staff on disability and reasonable adjustments.”

Source location

2019-0028-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain local communication practices between prison and health teams to address limitations between NOMIS and SystmOne.

Verbatim wording from the response

“You have raised the issue that when the name of a prisoner who has previously been in custody is spelt differently, a new record, which will not contain all the information about the prisoner, is created. At HMP Pentonville a monthly report is now run to identify any such cases and merge the records. Because NOMIS and SystmOne are separate IT platforms, designed and operated by separate government departments, the level of connectivity is limited. However, there are good local working practices now in place which encourage communication between prison and health teams. I understand that Care UK are also writing to you about this.”

Source location

2019-0028-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Alter clinic structures at HMP Pentonville to minimise interruption and disruption by other patients.

Verbatim wording from the response

“Clinicians have also been reminded to thoroughly review relevant records and to query apparently missing records or other anomalies. In addition, at HMP Pentonville, the structure of the clinics has been altered to minimise interruption and disruption by other patients, which transpired as a concern through GP evidence in the inquest. All healthcare reception staff at HMP Pentonville have attended a 3 day NHS England run reception screening course titled “Reducing Deaths in Custody”.”

Source location

2019-0028-Response-by-Care-UK
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement lessons learned from Tyrone’s death across Care UK’s services, not only at HMP Pentonville.

Verbatim wording from the response

“We are committed to providing a high quality healthcare service at HMP Pentonville and are doing everything we can to ensure those detained there are as safe as possible and receive the best quality care. We will ensure that the lessons learnt following Tyrone’s death are not just implemented at HMP Pentonville but across Care UK’s services.”

Source location

2019-0028-Response-by-Care-UK
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train all HMP Pentonville healthcare reception staff through the three-day NHS England reception-screening course.

Verbatim wording from the response

“Clinicians have also been reminded to thoroughly review relevant records and to query apparently missing records or other anomalies. In addition, at HMP Pentonville, the structure of the clinics has been altered to minimise interruption and disruption by other patients, which transpired as a concern through GP evidence in the inquest. All healthcare reception staff at HMP Pentonville have attended a 3 day NHS England run reception screening course titled “Reducing Deaths in Custody”.”

Source location

2019-0028-Response-by-Care-UK
Page 2 · response
Published 23 May 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026