PFD report

Christopher John O’Donnell · Prevention of Future Deaths report

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Issued 21 Jul 2025•Wiltshire and Swindon

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to have a safeguarding policy and process for acting on resident risk without relying solely on consent
    Part of recurring concern: Failure to act appropriately on safeguarding referrals and notices
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Continue consulting mental health, pharmacy and substance-misuse agencies on safeguarding responses to medication stockpiling.

    Stated by Home Group LimitedStated in progressThe respondent said that this action was in progress when they made their response on 23 July 2025.
  2. Action

    Review and refresh the LIFE support practice model to strengthen risk assessment and management for people at risk of self-harm or suicide.

    Stated by Home Group LimitedStated in progressThe respondent said that this action was in progress when they made their response on 23 July 2025.
  3. Action

    Develop and pilot a medication-stockpiling risk-assessment checklist with accompanying staff guidance and training.

    Stated by Home Group LimitedStated in progressThe respondent said that this action was in progress when they made their response on 23 July 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Where a service user has capacity, medication cannot be removed without authority, and controlled drugs cannot lawfully be retained or stored on the premises.

    Stated by Home Group LimitedUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to have a safeguarding policy and process for acting on resident risk without relying solely on consent

Wider context from the report

“The issue that I had was that there appeared to be no basis for or consideration of the supported living accommodation provider, taking action to provide safeguarding for Christopher by removing the excess medication so that it was not within his control. I was informed by ████████ that the supported living accommodation provider did not show staff to hold any medication even if it was done with the intention of providing safeguarding to someone, who by all accounts, was undergoing a mental health crisis. I would hope that the organisation will review its policies as to what action (if any) it can take when it is made aware of a risk to a resident, rather than to only take action with the resident’s consent. ”

Is this part of a recurring concern?

Yes — Failure to act appropriately on safeguarding referrals and notices.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue consulting mental health, pharmacy and substance-misuse agencies on safeguarding responses to medication stockpiling.

Verbatim wording from the response

“Home Group are committed to working in partnership with key agencies to mitigate the risks associated with the stockpiling of prescribed medication in supported housing settings, within the limits of what is legally permissible and within our service remit.”

Source location

Response from Home Group Limited
Page 3 · response
Published 23 July 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and refresh the LIFE support practice model to strengthen risk assessment and management for people at risk of self-harm or suicide.

Verbatim wording from the response

“We are currently in the process of reviewing and refreshing our LIFE support practice model to ensure that it is effective in facilitating compliance with the practice standards set out in the Support Practice Policy. Our review is focussed on strengthening our approach to risk assessment and risk management, especially when working with individuals thought to be at risk of self-harm or suicide.”

Source location

Response from Home Group Limited
Page 6 · response
Published 23 July 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and pilot a medication-stockpiling risk-assessment checklist with accompanying staff guidance and training.

Verbatim wording from the response

“It was agreed with CGL that as part of expectations moving forward, any concerns regarding the stockpiling of medication by a service user will be reported by Home Group directly to the relevant local pharmacy who can then either arrange for the collection of the medication or instruct CGL to manage removal. We also agreed that matters concerning the stockpiling of medication should be dealt with at manager rather than support worker level, and that the guidance for support workers will be to escalate any concerns to management. To support this, we are looking to implement a risk assessment checklist as a useful resource for support workers. This checklist is addressed in more detail below.”

Source location

Response from Home Group Limited
Page 4 · response
Published 23 July 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use manager oversight and quality-assurance review to document and follow up staff concerns recorded through the medication-stockpiling checklist.

Verbatim wording from the response

“Where there is evidence that a customer is stockpiling medication, the checklist alerts staff to discussing this as a safeguarding risk with partner agencies, including the prescriber and relevant pharmacy. Managers will have oversight of the checklist as part of our quality assurance approach. Staff are required to review the checklist with their manager and to document what was discussed and any actions agreed.”

Source location

Response from Home Group Limited
Page 7 · response
Published 23 July 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update risk-assessment templates, risk-management plans, training resources and quality-assurance checks for medication-stockpiling concerns.

Verbatim wording from the response

“As part of Home Group’s wider planned policy review, we plan to review and update risk assessment templates and risk management plans, alongside training resources and quality assurance checks, to support accurate and timely risk management where there are concerns in relation to stockpiling medication.”

Source location

Response from Home Group Limited
Page 6 · response
Published 23 July 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Tenure Policy, including standards governing house rules and room access in suspected medication-stockpiling situations.

Verbatim wording from the response

“We are also planning to carry out a concurrent review of our Tenure Policy, which includes standards around the enforcement of tenancy terms and conditions.”

Source location

Response from Home Group Limited
Page 6 · response
Published 23 July 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the Support Practice Policy, consulting customers, partner agencies and stakeholders and considering inquest learning on risk management.

Verbatim wording from the response

“b) Planned policy review”

Source location

Response from Home Group Limited
Page 5 · response
Published 23 July 2025

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Where a service user has capacity, medication cannot be removed without authority, and controlled drugs cannot lawfully be retained or stored on the premises.

Verbatim wording from the response

“As detailed in your PFDR, we understand that you are concerned that action was not taken by Home Group in removing stockpiled medication from Mr O’Donnell’s room in circumstances where concerns had been raised both internally and externally that he was stockpiling prescribed medication.”

Source location

Response from Home Group Limited
Page 2 · response
Published 23 July 2025

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for handling or administering medication in these services lies with Change Grow Live, not the supported housing provider.

Verbatim wording from the response

“Home Group’s services in the Swindon area, encompassing Canal House, are not commissioned by the local authority to provide support to service users in relation to the handling or administering of medication. In this situation, the responsibility for this would lie with Change Grow Live (“CGL”).”

Source location

Response from Home Group Limited
Page 2 · response
Published 23 July 2025

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Operate a virtual clinical hub providing clinical advice, risk support, incident learning and training access to supported services without an attached clinician.

    Stated by Home Group LimitedStated completedThe respondent said that this action was complete when they made their response on 23 July 2025.
  2. 2

    Attend CGL’s monthly professional drop-in sessions to maintain coordinated working on medication-related safeguarding.

    Stated by Home Group LimitedStated plannedThe respondent said that this action was planned when they made their response on 23 July 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a virtual clinical hub providing clinical advice, risk support, incident learning and training access to supported services without an attached clinician.

Verbatim wording from the response

“Home Group have introduced a virtual clinical hub that provides clinical advice and guidance to all supported services that do not already have a Home Group clinician attached to them. This includes accommodation based, community based and housing management services.”

Source location

Response from Home Group Limited
Page 8 · response
Published 23 July 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Attend CGL’s monthly professional drop-in sessions to maintain coordinated working on medication-related safeguarding.

Verbatim wording from the response

“Home Group is committed to ensuring a close working relationship with CGL is maintained moving forward. As part of this, representatives from Home Group will attend the monthly drop-in session for professionals held by CGL. In addition, CGL have agreed to deliver training to the Home Group team based in the Swindon area in relation to controlled drugs.”

Source location

Response from Home Group Limited
Page 4 · response
Published 23 July 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026