PFD report

Conrad Richard James Colson · Prevention of Future Deaths report

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Issued 26 May 2023•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
7

Named on the report

Responses found
4

Of 7 recipients

Stated actions
26

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Lack of training for stepdown service teams on BDD diagnosis and associated risks
  2. Failure to share BDD diagnoses with clinics providing aesthetic dermatology treatment
  3. Failure to inform patients with BDD of the risks of seeking aesthetic dermatology treatment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Offer BDD training to local step-down and other referring services.

    Stated by South London and Maudsley NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 2 June 2023.
  2. Action

    Update and ratify the CADAT discharge policy to require liaison, joint risk planning, and communication with skin clinics about aesthetic treatment.

    Stated by South London and Maudsley NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 2 June 2023.
  3. Action

    Develop risk formulation to support robust risk assessment and risk management processes and improve patient safety.

    Stated by North East London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 2 June 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Nationwide BDD training cannot be provided because the clinic lacks the necessary logistical capacity.

    Stated by South London and Maudsley NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of training for stepdown service teams on BDD diagnosis and associated risks

Wider context from the report

“3. The Inquest heard that there is a need for training to be provided to step-down service teams in relation to the diagnosis of BDD and the risks associated with it. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to share BDD diagnoses with clinics providing aesthetic dermatology treatment

Wider context from the report

“2. Both mental health services were aware that Conrad was accessing aesthetic dermatology treatment. There was a concern that neither service adequately highlighted the risks of accessing such treatment to Conrad or attempted to share information with the skin clinic. The inquest heard that patients with BDD should be fully informed of the risks of seeking aesthetic dermatology treatment and wherever possible, clinics who are providing treatment should be made aware of the BDD diagnosis. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to inform patients with BDD of the risks of seeking aesthetic dermatology treatment

Wider context from the report

“2. Both mental health services were aware that Conrad was accessing aesthetic dermatology treatment. There was a concern that neither service adequately highlighted the risks of accessing such treatment to Conrad or attempted to share information with the skin clinic. The inquest heard that patients with BDD should be fully informed of the risks of seeking aesthetic dermatology treatment and wherever possible, clinics who are providing treatment should be made aware of the BDD diagnosis. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to share risk information and coordinate risk management planning between specialist and stepdown services at discharge

Wider context from the report

“1. A concern arose at the Inquest hearing in relation to the absence of liaison between the highly specialist services of the CADAT team and the stepdown services provided by NELFT. There was a lack of full information sharing around risk and risk assessment/risk management planning on discharge. ”

Is this part of a recurring concern?

Yes — Unreliable inter-agency information sharing for coordinated care; Unsafe coordination and continuity during mental health service transfers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of national specialist resources for BDD

Wider context from the report

“4. The inquest heard that there is a lack of national resources for BDD. The highly specialised service at South London and Maudsley has a very long waiting list (several months). This is on a background of concerns of a likely increase in BDD. In light of this concern, I am also providing this report to the Royal College of Psychiatrists, to the Department for Health & Social Care and to NHSE. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Offer BDD training to local step-down and other referring services.

Verbatim wording from the response

“It would not be possible for the CADAT to provide training on BDD to all referring services nationwide due to the logistics and capacity within the clinic itself. The CADAT clinic is in the process of offering training on BDD to local services. In addition, the CADAT has agreed to provide more support to local services who have referred patients. The CADAT will now include a detailed one page BDD information guide (enclosed with this letter) prepared by Professor David Veale, Consultant Psychiatrist in Cognitive Behaviour Therapy at the CADAT, to referring services in their communication following referral.”

Source location

Response from South London and Maudsley NHS Foundation Trust
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and ratify the CADAT discharge policy to require liaison, joint risk planning, and communication with skin clinics about aesthetic treatment.

Verbatim wording from the response

“The Centre for Anxiety Disorders and Trauma (‘CADAT’) has updated its discharge policy (enclosed with this letter), to explicitly state the expectations of liaison between local teams and CADAT. The updates to this policy confront the issues faced in Conrad’s case. The updated policy was circulated to all team members at CADAT and was discussed in the clinic’s team meeting on 1 June 2023. This”

Source location

Response from South London and Maudsley NHS Foundation Trust
Page 1 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop risk formulation to support robust risk assessment and risk management processes and improve patient safety.

Verbatim wording from the response

“This approach could potentially standardise variation through testing a change package which includes evidence based approaches to ensure care provision meets those standards and teams have a realistic chance of providing the care that is required to avoid future untoward outcomes. There is also a workstream which is leading on the development of risk formulation to ensure the implementation of robust risk assessment and risk management process to improve patient safety and move away from the current risk stratification model.”

Source location

Response from NELFT
Page 3 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the joint working protocol with staff and discuss it in team business meetings.

Verbatim wording from the response

“• Joint working protocol to be developed between the CADAT team and the stepdown services provided by NELFT. This should highlight the need for full information sharing around risk and joint risk/management planning and discharge.”

Source location

Response from NELFT
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a quality improvement project to identify and address structural, process and cultural gaps in risk assessment and risk management.

Verbatim wording from the response

“• The Trust is planning to undertake a Quality Improvement Project on understanding why there are gaps in risk assessment and risk management processes (a couple of examples of reoccurring themes), particularly when there are poor outcomes associated with care provided. The project will focus on working with users of service, clinical and operational teams, as well as senior leadership and other identified key stakeholders to understand the structural, process and cultural factors which contribute to poor outcomes and use improvement methodology and frameworks to address the areas which can result in process changes to improve outcomes. It may be that a break through series collaborative methodology could be used across various teams at NELFT.”

Source location

Response from NELFT
Page 3 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a learning event on completing and updating risk assessments, including relevant assessment parameters.

Verbatim wording from the response

“• Learning event on completing risk assessments arranged for 05/07/2023. This learning event will cover updating risk, the parameters to consider when completing a risk assessment and when to update a risk assessment.”

Source location

Response from NELFT
Page 3 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange BDD training for all staff in conjunction with SLAM’s specialised training provision.

Verbatim wording from the response

“3) Body Dysmorphic (BDD) training to be offered to all staff”

Source location

Response from NELFT
Page 4 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange a case-based learning event for staff addressing BDD and the importance of working with partner agencies.

Verbatim wording from the response

“2) Learning event to be arranged on BDD for all staff”

Source location

Response from NELFT
Page 3 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a joint working protocol between CADAT and NELFT step-down services covering risk information sharing, joint risk management and discharge planning.

Verbatim wording from the response

“1) Improve working relationship between the highly specialised services of the CADAT team and the stepdown services provided by NELFT. This should include the need for full information sharing around risk and joint risk/management planning and discharge.”

Source location

Response from NELFT
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring referral trends and the need for greater BDD treatment capacity in primary and secondary mental healthcare.

Verbatim wording from the response

“While there has recently been a perceived increase in the overall number of referrals to the NHS England Highly Specialised Severe OCD/BDD Service for children and adolescents at SLAM, a similar pattern of increased BDD referrals has not so far been seen in the adult Service, but it may simply be a matter of time before the perceived increased occurrence in younger people filters through to adult mental health services, highlighting a probable need to consider building greater capacity for treating BDD at primary and secondary mental healthcare levels, which we will continue to monitor.”

Source location

Response from NHS England
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide education and training on BDD to relevant healthcare professionals through the national specialist service.

Verbatim wording from the response

“The clinicians in the NHS England Highly Specialised Severe OCD/BDD Service consider this issue highly important because BDD is common, estimated at 0.5-3.2% in the general population, 1.3-5.8% in student cohorts, 4.9- 21.1% in general dermatology cohorts, and 2.9-57% in cosmetic surgery cohorts. It is also a dangerous condition with a markedly high suicide rate; 0.3% per annum prospectively end their life and about 25% have made a past attempt on their life, and it can be very difficult to treat. The Service therefore engages in education and training activities for relevant healthcare professionals and aspires to expand these education and training activities as well as the future development of regional specialist centres, to disseminate best practice more widely, conditional on additional resourcing.”

Source location

Response from NHS England
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Nationwide BDD training cannot be provided because the clinic lacks the necessary logistical capacity.

Verbatim wording from the response

“It would not be possible for the CADAT to provide training on BDD to all referring services nationwide due to the logistics and capacity within the clinic itself. The CADAT clinic is in the process of offering training on BDD to local services. In addition, the CADAT has agreed to provide more support to local services who have referred patients. The CADAT will now include a detailed one page BDD information guide (enclosed with this letter) prepared by Professor David Veale, Consultant Psychiatrist in Cognitive Behaviour Therapy at the CADAT, to referring services in their communication following referral.”

Source location

Response from South London and Maudsley NHS Foundation Trust
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consent barriers may prevent mental health professionals and private providers from disclosing BDD information to each other.

Verbatim wording from the response

“There can however be barriers to implementation of the NICE guidance, where patients do not consent for private providers and their mental health professionals to disclose information to each other.”

Source location

Response from NHS England
Page 3 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

SLAM and NELFT are responsible for addressing liaison, communication, information sharing and staff training concerning Conrad’s care.

Verbatim wording from the response

“In terms of the matters of concern specific to Conrad, NHS England are unable to comment on the absence of liaison between the Centre for Anxiety Disorders and Trauma (CADAT) team at SLAM and the stepdown services provided by North East London NHS Foundation Trust (NELFT), nor the adequacy of communication, information sharing between the two Trusts or the training of staff employed by NELFT, who are the appropriate organisations to respond to your concerns. NHS England has however been sighted on NELFT’s Serious Incident Report into the matters surrounding Conrad’s death and note that there have been learnings and recommendations made, including improvements to information sharing. We have also asked to be sighted on the response to you Report from both NELFT and SLAM and will consider these carefully.”

Source location

Response from NHS England
Page 3 · response
Published 2 June 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. 1

    Include a detailed one-page BDD information guide in communications to referring services following referral.

    Stated by South London and Maudsley NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 2 June 2023.
  2. 2

    Share and discuss the updated CADAT discharge policy at the scheduled CADAT business meeting.

    Stated by South London and Maudsley NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 2 June 2023.
  3. 3

    Provide additional support to local services that have referred patients.

    Stated by South London and Maudsley NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 2 June 2023.
  4. 4

    Audit patient consultations annually to assess the completeness of consultation documentation.

    Stated by Dr Tatiana Aesthetic Dermatology ClinicStated plannedThe respondent said that this action was planned when they made their response on 2 June 2023.
  5. 5

    Incorporate patient communications about appearance, treatment results, or wellbeing into clinical body dysmorphic disorder assessments.

    Stated by Dr Tatiana Aesthetic Dermatology ClinicStated completedThe respondent said that this action was complete when they made their response on 2 June 2023.
  6. 6

    Screen all new clinic patients for body dysmorphic disorder, document validated questionnaire scores, and share significant concerns with GPs subject to consent.

    Stated by Dr Tatiana Aesthetic Dermatology ClinicStated completedThe respondent said that this action was complete when they made their response on 2 June 2023.
  7. 7

    Upload patient communications raising concerns to electronic medical notes, alert responsible clinicians within 24 hours, respond within 24 hours, and document the clinical response.

    Stated by Dr Tatiana Aesthetic Dermatology ClinicStated completedThe respondent said that this action was complete when they made their response on 2 June 2023.
  8. 8

    Conduct daily team briefings to discuss upcoming patients, identify patients requiring body dysmorphic disorder screening, and review and record patient concerns.

    Stated by Dr Tatiana Aesthetic Dermatology ClinicStated in progressThe respondent said that this action was in progress when they made their response on 2 June 2023.
  9. 9

    Deliver mandatory training on the revised body dysmorphic disorder and patient journey policies to the clinical team.

    Stated by Dr Tatiana Aesthetic Dermatology ClinicStated completedThe respondent said that this action was complete when they made their response on 2 June 2023.
  10. 10

    Carry out annual audits of body dysmorphic disorder policy compliance, present findings to the team, and take action on identified improvements.

    Stated by Dr Tatiana Aesthetic Dermatology ClinicStated plannedThe respondent said that this action was planned when they made their response on 2 June 2023.
  11. 11

    Require clinicians to fully document body dysmorphic disorder assessments, discussions, patient concerns, and how concerns were considered and addressed.

    Stated by Dr Tatiana Aesthetic Dermatology ClinicStated completedThe respondent said that this action was complete when they made their response on 2 June 2023.
  12. 12

    Provide guidance for sharing and requesting clinical information with other healthcare professionals, requiring written communications and electronic record copies.

    Stated by Dr Tatiana Aesthetic Dermatology ClinicStated completedThe respondent said that this action was complete when they made their response on 2 June 2023.
  13. 13

    Provide refresher training on the revised policies to the team at least annually.

    Stated by Dr Tatiana Aesthetic Dermatology ClinicStated plannedThe respondent said that this action was planned when they made their response on 2 June 2023.
  14. 14

    Discuss Prevention of Future Deaths reports through the Regulation 28 Working Group and share key learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 2 June 2023.
  15. 15

    Convene relevant stakeholders to consider, nationally, issues affecting people with BDD who access aesthetic dermatology treatments.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 2 June 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include a detailed one-page BDD information guide in communications to referring services following referral.

Verbatim wording from the response

“It would not be possible for the CADAT to provide training on BDD to all referring services nationwide due to the logistics and capacity within the clinic itself. The CADAT clinic is in the process of offering training on BDD to local services. In addition, the CADAT has agreed to provide more support to local services who have referred patients. The CADAT will now include a detailed one page BDD information guide (enclosed with this letter) prepared by Professor David Veale, Consultant Psychiatrist in Cognitive Behaviour Therapy at the CADAT, to referring services in their communication following referral.”

Source location

Response from South London and Maudsley NHS Foundation Trust
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share and discuss the updated CADAT discharge policy at the scheduled CADAT business meeting.

Verbatim wording from the response

“policy is also in line with that of the Trust’s Anxiety Disorders Residential Unit. The updated policy was reviewed and ratified by the PMOA Leadership Team on 12 July 2023. The policy will again be discussed and shared in CADAT’s business meeting on 3 August 2023.”

Source location

Response from South London and Maudsley NHS Foundation Trust
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional support to local services that have referred patients.

Verbatim wording from the response

“It would not be possible for the CADAT to provide training on BDD to all referring services nationwide due to the logistics and capacity within the clinic itself. The CADAT clinic is in the process of offering training on BDD to local services. In addition, the CADAT has agreed to provide more support to local services who have referred patients. The CADAT will now include a detailed one page BDD information guide (enclosed with this letter) prepared by Professor David Veale, Consultant Psychiatrist in Cognitive Behaviour Therapy at the CADAT, to referring services in their communication following referral.”

Source location

Response from South London and Maudsley NHS Foundation Trust
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit patient consultations annually to assess the completeness of consultation documentation.

Verbatim wording from the response

“• Clinicians have been reminded to ensure that documentation is full including making use of the free text options in the electronic records. This includes all assessments/discussions regarding BDD and patient concerns. This will also include ensuring that communications from patients where concerns are raised are discussed with the patient in a clinical setting, where appropriate, and documented in the electronic records. We will carry out an annual audit of patient consultations. Please find attached the updated ‘patient journey policy’ with edits in red font.”

Source location

Response from Aesthetic Dermatology
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate patient communications about appearance, treatment results, or wellbeing into clinical body dysmorphic disorder assessments.

Verbatim wording from the response

“• We have also updated the policy to ensure that clinical assessment of BDD incorporates communications sent by patients to clinic, for example patient concerns over cosmesis, treatment results or impact on well-being. Please find attached updated BDD policy with edits in red font.”

Source location

Response from Aesthetic Dermatology
Page 1 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Screen all new clinic patients for body dysmorphic disorder, document validated questionnaire scores, and share significant concerns with GPs subject to consent.

Verbatim wording from the response

“• We have updated our ‘BDD policy’ so that all new patients presenting to the clinic are formally screened for BDD using the validated, and published COPS questionnaire. The COPS score is then clearly documented in a dedicated page of the patient’s electronic medical notes. Further that if there is a COPS score of 30 or more, or if there are any clinical concerns of BDD, that this information is shared with the GP (subject to patient consent). Please find attached updated BDD policy with edits in red font.”

Source location

Response from Aesthetic Dermatology
Page 1 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Upload patient communications raising concerns to electronic medical notes, alert responsible clinicians within 24 hours, respond within 24 hours, and document the clinical response.

Verbatim wording from the response

“• We have now updated our ‘patient journey policy’ so that all communications where patients raise concerns are uploaded to the electronic medical notes. Further that these communications are highlighted to the responsible clinician within 24 hours and patients receive a response within 24 hours. Clinicians must document in the notes how these concerns have been considered and addressed. Please find attached the updated ‘patient journey policy’ with edits in red font.”

Source location

Response from Aesthetic Dermatology
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct daily team briefings to discuss upcoming patients, identify patients requiring body dysmorphic disorder screening, and review and record patient concerns.

Verbatim wording from the response

“• We have ensured that the BDD policy is embedded by: ○ Delivering in-depth, mandatory training on the revised BDD policy to all our team. Training was carried out on 14th June 2023. ○ Commencing a daily team brief at the beginning of each day, where all patients to be seen are discussed amongst clinicians and patient coordinators. There is a focus on highlighting all new patients that are to undergo the formal BDD screen. During this”

Source location

Response from Aesthetic Dermatology
Page 1 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver mandatory training on the revised body dysmorphic disorder and patient journey policies to the clinical team.

Verbatim wording from the response

“• We have ensured that the BDD policy is embedded by: ○ Delivering in-depth, mandatory training on the revised BDD policy to all our team. Training was carried out on 14th June 2023. ○ Commencing a daily team brief at the beginning of each day, where all patients to be seen are discussed amongst clinicians and patient coordinators. There is a focus on highlighting all new patients that are to undergo the formal BDD screen. During this”

Source location

Response from Aesthetic Dermatology
Page 1 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Carry out annual audits of body dysmorphic disorder policy compliance, present findings to the team, and take action on identified improvements.

Verbatim wording from the response

“meeting, any patient concerns raised by patients, in person or via email/telephone are discussed, and it is checked that these communications have been uploaded into the medical notes. This will help ensure clinicians consider concerns raised by patients during their upcoming consultations and incorporate these concerns into their decision making processes. Discussion summaries and outcomes are recorded. This is outlined in our updated ‘patient journey policy’ (edits in red font). ○ Initiating an annual audit to ensure that the updated BDD policy is being followed. This audit will assess whether: a) patients are being screened appropriately b) whether documentation is adequate c) for patients where there are clinical concerns of BDD, that they are managed appropriately, and relevant information is being shared with GPs/other relevant healthcare professionals.”

Source location

Response from Aesthetic Dermatology
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require clinicians to fully document body dysmorphic disorder assessments, discussions, patient concerns, and how concerns were considered and addressed.

Verbatim wording from the response

“• Clinicians have been reminded to ensure that documentation is full including making use of the free text options in the electronic records. This includes all assessments/discussions regarding BDD and patient concerns. This will also include ensuring that communications from patients where concerns are raised are discussed with the patient in a clinical setting, where appropriate, and documented in the electronic records. We will carry out an annual audit of patient consultations. Please find attached the updated ‘patient journey policy’ with edits in red font.”

Source location

Response from Aesthetic Dermatology
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide guidance for sharing and requesting clinical information with other healthcare professionals, requiring written communications and electronic record copies.

Verbatim wording from the response

“• We have updated our ‘patient journey policy’ to provide clear guidance on when to share/request patient clinical information to/from GPs or other relevant healthcare”

Source location

Response from Aesthetic Dermatology
Page 2 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide refresher training on the revised policies to the team at least annually.

Verbatim wording from the response

“• All our clinical team have received training on the revised policies, and we will ensure that our team receive refresher training on at least an annual basis.”

Source location

Response from Aesthetic Dermatology
Page 3 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Prevention of Future Deaths reports through the Regulation 28 Working Group and share key learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key”

Source location

Response from NHS England
Page 3 · response
Published 2 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Convene relevant stakeholders to consider, nationally, issues affecting people with BDD who access aesthetic dermatology treatments.

Verbatim wording from the response

“NHS England’s existing national Clinical Reference Group (CRG) for OCD & BDD is intending to convene with relevant wider stakeholders in light of the concerns raised in your Report. This will include consideration at a national level of the issues of patients with BDD who access aesthetic dermatology treatments.”

Source location

Response from NHS England
Page 3 · response
Published 2 June 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026