PFD report

Isaac Charles ARROWSMITH · Prevention of Future Deaths report

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Issued 20 May 2026•Cheshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure of internal investigations to identify important issues in care
    Part of recurring concern: Failure to identify and address recurring safety issues through organisational learningPart of recurring concern: Inadequate safety incident investigations
  2. Lack of a process prompting clinicians to seek further advice about rare conditions
  3. Lack of a process for sharing learning about clot risk in haemoglobin Rainier disease
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Deliver focused MDT review and After Action Review training through specialty and departmental meetings alongside the established Patient Safety Investigation programme.

    Stated by East Cheshire NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2026.
  2. Action

    Obtain or access all relevant healthcare records for future patient safety investigations.

    Stated by East Cheshire NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 28 July 2026.
  3. Action

    Enhance the Electronic Patient Record VTE risk assessment with improved information visibility and an additional clotting-versus-bleeding risk prompt.

    Stated by East Cheshire NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    A broad electronic VTE risk alert cannot be implemented because reliable criteria are difficult to define and alert fatigue could reduce effectiveness.

    Stated by East Cheshire NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of internal investigations to identify important issues in care

Wider context from the report

“1. Lack of knowledge, or recognition of the same, in relation to the risk of a clot when a patient has haemoglobin Rainier disease. I heard evidence that there was a base level of understanding amongst the emergency department team at the hospital, whereby they knew it was high red blood cells and this increased the risk of clots, but all were falsely reassured by Isaac's almost normal haemoglobin and haematocrit, the recent venesection and that Isaac was on aspirin. I heard evidence that these are false reassurance and I have not heard any evidence from the trust as to how they are going to share this learning. Clearly, all clinicians cannot know the ins and outs of all rare conditions, but I was not assured or any process whereby they are aware that they need to seek further advice. I heard evidence from the Christie Hospital that they are producing an alert card for their patients to give to clinicians in emergency department settings which will assist, but not all patients will be under the Christie or have the alert card in all circumstances. 2. Failure to identify the key causative issue in the Trust's internal investigation or internal processes The court, and most importantly Isaac's parents, became aware for the first time during the course of the evidence that the referral to the virtual ward had not been made on 31 December, and that had it been, Isaac would not have been accepted and he would have therefore remained in hospital. He would have been in hospital when he deteriorated on 2 January and would therefore have been given full, successful, resuscitation at the time, such that he would not have died when he did. There had been an internal multi disciplinary review tool undertaken which had not identified this issue. This was not a complex issue to identify, and was identified very quickly by the trust's legal team when asked during the course of the evidence. I have received a statement which suggests this was a genuine mistake, made on the back of an assumption. As well as showing lack of critical analysis, it shows a lack of understanding of the virtual ward service. The latter I understand is being addressed by the trust in light of the evidence heard at the inquest but I heard no evidence to suggest that the quality of investigation or analysis is being improved. Whilst the inquest investigation is distinct to the trust investigation, the court is reliant to a large extent on the findings and disclosures made by the trust, taking into account they have a duty of candour and a duty to the court. I am concerned that the investigation process has failed to highlight a very important issue in care, and, if this is the case for other investigations, the opportunity to learn from issues and put in place action to prevent future deaths is lost. My concern has been compounded by details of an inquest I heard on 18 May, the day before Isaac's inquest, in which questions arose about the trust's internal processes, transparency and learning and the trust legal team is aware of those details. That inquest is not the subject of this report but is additional context to the concern raised. ”

Is this part of a recurring concern?

Yes — Failure to identify and address recurring safety issues through organisational learning; Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a process prompting clinicians to seek further advice about rare conditions

Wider context from the report

“1. Lack of knowledge, or recognition of the same, in relation to the risk of a clot when a patient has haemoglobin Rainier disease. I heard evidence that there was a base level of understanding amongst the emergency department team at the hospital, whereby they knew it was high red blood cells and this increased the risk of clots, but all were falsely reassured by Isaac's almost normal haemoglobin and haematocrit, the recent venesection and that Isaac was on aspirin. I heard evidence that these are false reassurance and I have not heard any evidence from the trust as to how they are going to share this learning. Clearly, all clinicians cannot know the ins and outs of all rare conditions, but I was not assured or any process whereby they are aware that they need to seek further advice. I heard evidence from the Christie Hospital that they are producing an alert card for their patients to give to clinicians in emergency department settings which will assist, but not all patients will be under the Christie or have the alert card in all circumstances. 2. Failure to identify the key causative issue in the Trust's internal investigation or internal processes The court, and most importantly Isaac's parents, became aware for the first time during the course of the evidence that the referral to the virtual ward had not been made on 31 December, and that had it been, Isaac would not have been accepted and he would have therefore remained in hospital. He would have been in hospital when he deteriorated on 2 January and would therefore have been given full, successful, resuscitation at the time, such that he would not have died when he did. There had been an internal multi disciplinary review tool undertaken which had not identified this issue. This was not a complex issue to identify, and was identified very quickly by the trust's legal team when asked during the course of the evidence. I have received a statement which suggests this was a genuine mistake, made on the back of an assumption. As well as showing lack of critical analysis, it shows a lack of understanding of the virtual ward service. The latter I understand is being addressed by the trust in light of the evidence heard at the inquest but I heard no evidence to suggest that the quality of investigation or analysis is being improved. Whilst the inquest investigation is distinct to the trust investigation, the court is reliant to a large extent on the findings and disclosures made by the trust, taking into account they have a duty of candour and a duty to the court. I am concerned that the investigation process has failed to highlight a very important issue in care, and, if this is the case for other investigations, the opportunity to learn from issues and put in place action to prevent future deaths is lost. My concern has been compounded by details of an inquest I heard on 18 May, the day before Isaac's inquest, in which questions arose about the trust's internal processes, transparency and learning and the trust legal team is aware of those details. That inquest is not the subject of this report but is additional context to the concern raised. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a process for sharing learning about clot risk in haemoglobin Rainier disease

Wider context from the report

“1. Lack of knowledge, or recognition of the same, in relation to the risk of a clot when a patient has haemoglobin Rainier disease. I heard evidence that there was a base level of understanding amongst the emergency department team at the hospital, whereby they knew it was high red blood cells and this increased the risk of clots, but all were falsely reassured by Isaac's almost normal haemoglobin and haematocrit, the recent venesection and that Isaac was on aspirin. I heard evidence that these are false reassurance and I have not heard any evidence from the trust as to how they are going to share this learning. Clearly, all clinicians cannot know the ins and outs of all rare conditions, but I was not assured or any process whereby they are aware that they need to seek further advice. I heard evidence from the Christie Hospital that they are producing an alert card for their patients to give to clinicians in emergency department settings which will assist, but not all patients will be under the Christie or have the alert card in all circumstances. 2. Failure to identify the key causative issue in the Trust's internal investigation or internal processes The court, and most importantly Isaac's parents, became aware for the first time during the course of the evidence that the referral to the virtual ward had not been made on 31 December, and that had it been, Isaac would not have been accepted and he would have therefore remained in hospital. He would have been in hospital when he deteriorated on 2 January and would therefore have been given full, successful, resuscitation at the time, such that he would not have died when he did. There had been an internal multi disciplinary review tool undertaken which had not identified this issue. This was not a complex issue to identify, and was identified very quickly by the trust's legal team when asked during the course of the evidence. I have received a statement which suggests this was a genuine mistake, made on the back of an assumption. As well as showing lack of critical analysis, it shows a lack of understanding of the virtual ward service. The latter I understand is being addressed by the trust in light of the evidence heard at the inquest but I heard no evidence to suggest that the quality of investigation or analysis is being improved. Whilst the inquest investigation is distinct to the trust investigation, the court is reliant to a large extent on the findings and disclosures made by the trust, taking into account they have a duty of candour and a duty to the court. I am concerned that the investigation process has failed to highlight a very important issue in care, and, if this is the case for other investigations, the opportunity to learn from issues and put in place action to prevent future deaths is lost. My concern has been compounded by details of an inquest I heard on 18 May, the day before Isaac's inquest, in which questions arose about the trust's internal processes, transparency and learning and the trust legal team is aware of those details. That inquest is not the subject of this report but is additional context to the concern raised. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of recognition of clot risk in patients with haemoglobin Rainier disease

Wider context from the report

“1. Lack of knowledge, or recognition of the same, in relation to the risk of a clot when a patient has haemoglobin Rainier disease. I heard evidence that there was a base level of understanding amongst the emergency department team at the hospital, whereby they knew it was high red blood cells and this increased the risk of clots, but all were falsely reassured by Isaac's almost normal haemoglobin and haematocrit, the recent venesection and that Isaac was on aspirin. I heard evidence that these are false reassurance and I have not heard any evidence from the trust as to how they are going to share this learning. Clearly, all clinicians cannot know the ins and outs of all rare conditions, but I was not assured or any process whereby they are aware that they need to seek further advice. I heard evidence from the Christie Hospital that they are producing an alert card for their patients to give to clinicians in emergency department settings which will assist, but not all patients will be under the Christie or have the alert card in all circumstances. 2. Failure to identify the key causative issue in the Trust's internal investigation or internal processes The court, and most importantly Isaac's parents, became aware for the first time during the course of the evidence that the referral to the virtual ward had not been made on 31 December, and that had it been, Isaac would not have been accepted and he would have therefore remained in hospital. He would have been in hospital when he deteriorated on 2 January and would therefore have been given full, successful, resuscitation at the time, such that he would not have died when he did. There had been an internal multi disciplinary review tool undertaken which had not identified this issue. This was not a complex issue to identify, and was identified very quickly by the trust's legal team when asked during the course of the evidence. I have received a statement which suggests this was a genuine mistake, made on the back of an assumption. As well as showing lack of critical analysis, it shows a lack of understanding of the virtual ward service. The latter I understand is being addressed by the trust in light of the evidence heard at the inquest but I heard no evidence to suggest that the quality of investigation or analysis is being improved. Whilst the inquest investigation is distinct to the trust investigation, the court is reliant to a large extent on the findings and disclosures made by the trust, taking into account they have a duty of candour and a duty to the court. I am concerned that the investigation process has failed to highlight a very important issue in care, and, if this is the case for other investigations, the opportunity to learn from issues and put in place action to prevent future deaths is lost. My concern has been compounded by details of an inquest I heard on 18 May, the day before Isaac's inquest, in which questions arose about the trust's internal processes, transparency and learning and the trust legal team is aware of those details. That inquest is not the subject of this report but is additional context to the concern raised. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver focused MDT review and After Action Review training through specialty and departmental meetings alongside the established Patient Safety Investigation programme.

Verbatim wording from the response

“5. Delivering focused bitesized MDT review and After Action Review training through specialty and departmental meetings to strengthen staff knowledge and promote a consistent approach to reviews, complemented by the Trust’s dedicated full-day Patient Safety Investigation training programme”

Source location

Response from East Cheshire NHS Trust
Page 6 · response
Published 28 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Obtain or access all relevant healthcare records for future patient safety investigations.

Verbatim wording from the response

“1. The Trust will obtain and/or gain access to all relevant healthcare records as part of any patient safety investigation to ensure that all relevant information is considered as part of the review”

Source location

Response from East Cheshire NHS Trust
Page 6 · response
Published 28 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enhance the Electronic Patient Record VTE risk assessment with improved information visibility and an additional clotting-versus-bleeding risk prompt.

Verbatim wording from the response

“Consequently, the Trust's improvement work has focused on enhancing the functionality of the existing VTE risk assessment within the Electronic Patient Record, including exploration of an additional assessment prompt relating to balancing the individual patient’s clotting and bleeding risk and improving the visibility of VTE-related information within the patient record. This will strengthen system support for clinical decision-making without creating an alert burden. This work is currently being progressed with the Trust's Digital team in conjunction with Mid Cheshire Hospitals NHS Foundation Trust and the Digital Clinical System suppliers, Meditech. A meeting has been scheduled for 17th July 2026 to progress this.”

Source location

Response from East Cheshire NHS Trust
Page 5 · response
Published 28 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the MDT review report template with prompts covering clinical referral processes and other key enquiry areas.

Verbatim wording from the response

“4. The MDT review report template is being reviewed and will be updated to include specific prompts relating to the review of clinical referral processes and other key areas of enquiry, which is due to be completed by 20 July 2026”

Source location

Response from East Cheshire NHS Trust
Page 6 · response
Published 28 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a Grand Round session with a consultant haematologist on thrombotic risks associated with uncommon haematological conditions.

Verbatim wording from the response

“• Providing a dedicated educational session on the Trust's Grand Round programme, to be delivered jointly with a Consultant Haematologist from The Christie. This session will focus on haematological conditions (including Haemoglobin Rainier Disease) associated with increased thrombotic risk, with learning from Isaac's case being used as an example to illustrate the challenges associated with recognising and managing uncommon but clinically significant risks. This session has been booked for 21 October 2026.”

Source location

Response from East Cheshire NHS Trust
Page 4 · response
Published 28 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add cognitive-bias, diagnostic-overshadowing and clinical-debiasing education to the local undergraduate medical programme.

Verbatim wording from the response

“• Incorporating education relating to cognitive bias, diagnostic overshadowing and clinical debiasing strategies within its local undergraduate medical education programme. Isaac's case will be used as a learning example to demonstrate how systems factors, human factors and cognitive processes can influence clinical decision-making, reinforcing the importance of maintaining diagnostic curiosity and seeking specialist advice when managing patients with rare, complex or high-risk conditions. This education will be added to the undergraduate medical education programme by 30 September 2026.”

Source location

Response from East Cheshire NHS Trust
Page 4 · response
Published 28 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an MDT review quick-reference guide for consistent patient safety reviews.

Verbatim wording from the response

“3. Development of an MDT review quick-reference guide to provide staff with clear and consistent guidance on undertaking patient safety MDT reviews, which is due to be completed by 20 July 2026”

Source location

Response from East Cheshire NHS Trust
Page 6 · response
Published 28 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a standard MDT review commissioning email template specifying required clinical specialities and professional groups.

Verbatim wording from the response

“2. The introduction of a standard MDT review commissioning email template which specifies the required clinical specialities and professional groups contributing to each review”

Source location

Response from East Cheshire NHS Trust
Page 6 · response
Published 28 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and deliver cognitive-bias and debiasing training for Emergency Department clinicians.

Verbatim wording from the response

“• Developing and delivering a focused cognitive bias awareness and debiasing session for Emergency Department clinicians. This training will explore the impact of cognitive bias on clinical decision-making, including diagnostic overshadowing, false reassurance and the influence these factors can have on risk assessment, escalation and diagnostic reasoning. This session is aimed to be delivered by 30 September 2026.”

Source location

Response from East Cheshire NHS Trust
Page 4 · response
Published 28 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed MDT review training as an ongoing resource and support clinical leaders to cascade learning across clinical teams.

Verbatim wording from the response

“6. Embed MDT review training as an ongoing educational resource and support Clinical Leads, Senior Sisters and Matrons to cascade learning throughout clinical teams”

Source location

Response from East Cheshire NHS Trust
Page 6 · response
Published 28 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the PAUSE Before You Diagnose campaign through staff communications, educational media, posters and Trust-wide screensavers.

Verbatim wording from the response

“• Learning article in the staff electronic newsletter – summarising Isaac’s case and the main learning points, linking into the ‘PAUSE before you Diagnose’ initiative. This article was published in the electronic newsletter on 6th July 2026.”

Source location

Response from East Cheshire NHS Trust
Page 3 · response
Published 28 July 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A broad electronic VTE risk alert cannot be implemented because reliable criteria are difficult to define and alert fatigue could reduce effectiveness.

Verbatim wording from the response

“During this review, the feasibility of introducing an electronic alert for patients deemed to be at increased risk of VTE was also explored. However, it was concluded that implementation of such an alert was not feasible. This is due to there being a wide range of medical conditions, comorbidities and clinical factors that may increase an individual's risk of thrombosis, often in varying combinations and with different levels of significance. As a result, it would be challenging to define clear and reliable criteria that would accurately identify all relevant patients who would require an ‘increased risk of VTE’ alert to be added to their EPR.”

Source location

Response from East Cheshire NHS Trust
Page 4 · response
Published 28 July 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Undertake cross-organisational patient safety reviews and investigations where events indicate opportunities for shared learning across services.

    Stated by East Cheshire NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake cross-organisational patient safety reviews and investigations where events indicate opportunities for shared learning across services.

Verbatim wording from the response

“The Trust has also taken steps to assure itself that learning opportunities are identified wherever care is delivered across healthcare organisational boundaries, for example with Virtual Ward and Telehealth services. This includes undertaking patient safety review and investigation work, in collaboration with partner organisations, where circumstances indicate there may be opportunities to strengthen shared learning and understanding across services and the wider integrated health system.”

Source location

Response from East Cheshire NHS Trust
Page 6 · response
Published 28 July 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026