Report evidence summary
Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised. 35
West Midlands Police
Create a Support Desk with continuity of staffing, increased supervisory oversight, focused Locate training and ongoing support for service calls including missing persons.
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West Midlands Police
Review priority and internally generated log recording, conduct quality assurance audits, provide feedback, and deliver missing-person training to Force Contact staff.
View source
West Midlands Police
Run a pilot introducing early Inspector review, central control and progression for missing-person investigations, with escalation and ongoing initial-stage management.
View source
West Midlands Police
Add priority-response call escalations as a standing monthly agenda item for senior missing-person governance.
View source
West Midlands Police
Establish and continue a Task and Finish group to address learning and assess support for Force Contact and Force Response staff.
View source
West Midlands Police
Conduct detailed audits of missing-person call handling, risk assessment and compliance with the 12 key questions.
View source
West Midlands Police
Set up a multi-agency working group to design a joint protocol for informal patients absconding from emergency departments.
View source
West Midlands Police
Establish and operate a monthly Multi Agency Missing Meeting for partner discussion, risk governance and joint learning.
View source
West Midlands Police
Maintain and refresh the online missing-person training package, requiring officer completion and embedding it in student officer training.
View source
West Midlands Police
Develop a Locate learning portal with a missing-person toolkit and partner-agency information in consultation with stakeholders.
View source
West Midlands Police
Implement the Philomena Protocol as a joint police and local-authority agreement for sharing information and safeguarding missing children.
View source
West Midlands Police
Upgrade the COMPACT missing-person recording system to improve prevention interviews, risk documentation, information sharing and data insight.
View source
West Midlands Police
Consider establishing a specialist Force Contact desk for complex calls, including missing-person reports, with dedicated support and training.
View source
Department of Health and Social Care
Provide £150 million of capital investment for mental health urgent and emergency care infrastructure.
View source
Department of Health and Social Care
Fund specialised mental health ambulances for rollout across the country.
View source
Department of Health and Social Care
Support faster hospital discharge to reduce bed occupancy and A&E waiting times.
View source
Department of Health and Social Care
Provide funding to support adult social care and NHS discharges, including from mental health inpatient settings.
View source
Department of Health and Social Care
Increase transparency and information about waiting times and NHS progress in reducing them.
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Department of Health and Social Care
Expand adult community mental health services to support patients in the community and reduce reliance on inpatient treatment.
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Department of Health and Social Care
Support adding 5,000 permanent general and acute NHS beds to reduce A&E waiting times.
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Department of Health and Social Care
Develop and publish statutory guidance for discharge from mental health inpatient settings.
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Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Appoint a Director of Urgent Care Transformation to lead mental health pathway changes.
View source
Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Extend the Street Triage team to improve diversion from emergency departments.
View source
Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Strengthen community, crisis and home treatment support mechanisms for people known to mental health services.
View source
Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Explore alternative Psychiatric Decision Unit models to meet system need.
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Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Establish a system-wide clinical oversight group to lead joint work on acute mental health care pathways.
View source
Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Establish a consistent multi-agency protocol for informal missing mental health patients across urgent care services.
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Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Use implemented processes to divert suitable patients from emergency departments to Psychiatric Decision Unit capacity.
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Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Communicate across system partners when patients leave the Psychiatric Decision Unit or emergency department to provide safeguards.
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Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Review the Psychiatric Decision Unit service, including higher-acuity capacity, access and onward-care pathways, and clinical support.
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Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Adopt jointly owned care standards across the acute mental health pathway.
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Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Audit care against the jointly owned standards and use findings for learning.
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Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Streamline acute mental health pathway work under one programme linking clinical and operational elements across provider organisations.
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Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Commission additional mental health beds to improve flow through bedded capacity and support step-down and return from out-of-area placements.
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Birmingham and Solihull Mental Health NHS Foundation Trust and NHS Birmingham and Solihull Integrated Care Board and University Hospitals Birmingham NHS Foundation Trust
Provide ambulance crews with direct mental health advice through the introduced “call before you convey” project to divert suitable people from emergency departments.
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× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of inpatient mental health beds
Wider context from the report “1. Lack of inpatient mental health beds and lack of Psychiatric decisions unit (PDU) spaces: The inquest heard how there was a regional and national lack of inpatient beds and spaces in PDU. Consideration is needed urgently to fund further mental health beds and PDU spaces to ensure patients are not kept unattended in extremely busy emergency departments.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of an agreed multi-agency protocol for informal patients absconding from emergency departments
Wider context from the report “3. Multi agency protocol for informal missing patients: The inquest heard how there is no agreed protocol to deal with informal patients who abscond from emergency departments . Consideration should be given to setting up an agreed protocol so that all agencies involved understand their respective roles and responsibilities.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to undertake and appropriately classify risk assessments for missing persons
Wider context from the report “5. WMP risk assessments for missing persons: When Mr Hamilton was first reported as missing no risk assessment was undertaken about his level of risk to himself . The call had confirmed he was at risk of harming himself . The leads to a concern that staff do not understand when and how to risk assesses incidents and when to identify high risk incidents .
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to classify reported people as missing persons
Wider context from the report “4. WMP Missing person investigations: The inquest heard how on 2 occasions (03/12/21 and 07/12/21) there was a failure to treat Mr Hamilton as a missing person when he was reported as missing . On both occasions he should have been treated as a high risk missing person. This raises a serious concern that staff do not understand when people should be classified as missing . Consideration should be given to ensuring staff properly understand how to assess if someone should be treated as a missing person and WMP should consider whether further training is required.
” Is this part of a recurring concern? Yes — Unreliable missing-person response .
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to provide continuous specialist care, support or observation for acutely ill mental health patients awaiting a bed
Wider context from the report “2. Safe space: The inquest heard how it is often the case that due to the lack of inpatient beds and PDU spaces patients are often left in the Emergency department unattended or sent home with periodic reviews by the home treatment team whilst waiting for a bed . This means that acutely ill mental health patients are often left for long periods without any specialist care, support or observation . Consideration should be given to setting up a safe space where patients can wait for a bed or PDU space which is able to cater for their special needs and keep them safe.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of Psychiatric decisions unit spaces
Wider context from the report “1. Lack of inpatient mental health beds and lack of Psychiatric decisions unit (PDU) spaces : The inquest heard how there was a regional and national lack of inpatient beds and spaces in PDU . Consideration is needed urgently to fund further mental health beds and PDU spaces to ensure patients are not kept unattended in extremely busy emergency departments.
” Open source report
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Create a Support Desk with continuity of staffing, increased supervisory oversight, focused Locate training and ongoing support for service calls including missing persons.
Verbatim wording from the response “Fourth, following the full review, a ‘Support Desk’ was created. This entailed continuity of staff dealing with calls for service – including missing persons – with an increased number of supervisors in post to review and scrutinise the work of support staff. This provides a focused training opportunity for Locate staff, as well as on-going support.”
Source location Response from West Midlands Police Page 3 · response Published 16 January 2023
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review priority and internally generated log recording, conduct quality assurance audits, provide feedback, and deliver missing-person training to Force Contact staff.
Verbatim wording from the response “Third, a full review has been conducted concerning the recording of priority response logs and internally generated logs. This involved work with Force Contact, Force Response and Locate. While this was part of a wider review process, it incorporated missing persons at the front-end reporting stage and quality assurance activity. This was carried out through weekly audits and weekly senior leadership meetings to discuss individual cases or themes where the correct risks had not been identified during call handling. To support this development, feedback was provided, improvements were noted, and training was delivered to Force Contact staff by experienced Locate supervisors.”
Source location Response from West Midlands Police Page 3 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Run a pilot introducing early Inspector review, central control and progression for missing-person investigations, with escalation and ongoing initial-stage management.
Verbatim wording from the response “Seventh, a pilot scheme was recently implemented, led by the Chief Inspector Missing Lead for Force Response, which amends the response to missing person reports. This pilot scheme entails an early Inspector review to ensure that the right response is in place from the outset, that risk is correctly identified, and that there is ongoing management throughout the initial stages of investigation including any required escalation. The pilot scheme creates a central point of control and progression for all missing person investigations. This is an on-going project and a further update concerning the conclusion of the pilot scheme is awaited.”
Source location Response from West Midlands Police Page 3 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Add priority-response call escalations as a standing monthly agenda item for senior missing-person governance.
Verbatim wording from the response “Second, the Missing Operational Group (MOG) has been in place for a significant period of time. This meeting provides governance at a senior leadership level for all aspects of the missing person process. There is representation from all stakeholders including Force Contact and Force Response. The MOG agenda entails feedback concerning individual cases where certain risk factors have not been identified, or where the response has not been appropriate. I anticipate that the concerns raised by HM Area Coroner concerning Mr Hamilton’s case will be addressed by MOG, resulting in corrective action, including targeted training. Further, priority response call escalations are now a standing agenda item each month at MOG.”
Source location Response from West Midlands Police Page 3 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Establish and continue a Task and Finish group to address learning and assess support for Force Contact and Force Response staff.
Verbatim wording from the response “First, to specifically consider whether ongoing support is required for Force Contact and Force Response staff, a ‘Task and Finish’ group has been established to address learning points. The first meeting took place on 20 February 2023 and work in this regard is on-going.”
Source location Response from West Midlands Police Page 2 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Conduct detailed audits of missing-person call handling, risk assessment and compliance with the 12 key questions.
Verbatim wording from the response “Sixth, detailed audits have been carried out which reveal a marked improvement from 2020 to 2022. While there is still work to do, the audit revealed 90% compliance with the ‘12 key questions’ and 100% of call calls audited accurately recorded, and correctly applied, the appropriate risk grading. Just 2% of all incidents audited in 2022 had no clear full risk assessment, compared to 66% in 2020.”
Source location Response from West Midlands Police Page 3 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Set up a multi-agency working group to design a joint protocol for informal patients absconding from emergency departments.
Verbatim wording from the response “In relation to the Coroner’s third concern, relating to a multi-agency protocol to deal with informal patients who abscond from emergency departments, WMP is currently setting up a working group with key partner agencies, including mental health agencies and professionals, to discuss and design a joint missing person protocol. I anticipate that these discussions will take into account the circumstances of Mr Hamilton’s case, as well as the Authorised Professional Practice (APP) of the College of Policing, current national best practice, information sharing, the operation of lead agencies, communications (including with and to relevant partner agencies) and on-going governance. The department within West Midlands Police responsible for the investigation of missing person reports is called ‘Locate’.”
Source location Response from West Midlands Police Page 2 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Establish and operate a monthly Multi Agency Missing Meeting for partner discussion, risk governance and joint learning.
Verbatim wording from the response “WMP has also established a Multi Agency Missing Meeting (MAMM). This is a monthly meeting chaired by the Detective Superintendent lead for the Locate department and will encompass representatives from relevant partner agencies and key external stakeholders. MAMM provides an opportunity for multi-agency discussion relating to risk and joint learning to improve multi-agency collaboration. It is anticipated that MAMM will improve WMP’s response to missing persons, including where ‘informal patients’ abscond from emergency departments. WMP welcomes the opportunity to collaborate more closely with mental health stakeholders, with a view to ensuring that Locate is best placed to carry out its functions. MAMM will also provide an opportunity for further training for WMP staff and other agencies and key stakeholders.”
Source location Response from West Midlands Police Page 2 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Maintain and refresh the online missing-person training package, requiring officer completion and embedding it in student officer training.
Verbatim wording from the response “Eighth, the Locate learning portal is in the final stages of design. This resource will adopt a new approach to learning which will provide staff with a toolkit for their interactions with missing persons. The content is being produced in consultation with key stakeholders and will be extended to add partner information where appropriate. Relatedly, an online missing person package is currently available on WMP systems, which is regularly refreshed. Officers are requested to complete the package, which supports them in identifying missing persons and understanding primary actions to be taken. As of October 2022, more than”
Source location Response from West Midlands Police Page 3 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop a Locate learning portal with a missing-person toolkit and partner-agency information in consultation with stakeholders.
Verbatim wording from the response “Eighth, the Locate learning portal is in the final stages of design. This resource will adopt a new approach to learning which will provide staff with a toolkit for their interactions with missing persons. The content is being produced in consultation with key stakeholders and will be extended to add partner information where appropriate. Relatedly, an online missing person package is currently available on WMP systems, which is regularly refreshed. Officers are requested to complete the package, which supports them in identifying missing persons and understanding primary actions to be taken. As of October 2022, more than”
Source location Response from West Midlands Police Page 3 · response Published 16 January 2023
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implement the Philomena Protocol as a joint police and local-authority agreement for sharing information and safeguarding missing children.
Verbatim wording from the response “While not strictly related to the Coroner’s concerns, work is now also underway to implement the ‘Philomena Protocol’ within WMP. This is a joint working agreement between the police and local authorities to ensure that appropriate information is shared for missing children and that the right response is in place from the outset to minimise risk and safeguard missing children. I am mindful that this work, which WMP is supporting nationally to ensure best practice across all forces and local authorities, is a strong foundation for the implementation of policies and working practices within the mental health arena.”
Source location Response from West Midlands Police Page 2 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Upgrade the COMPACT missing-person recording system to improve prevention interviews, risk documentation, information sharing and data insight.
Verbatim wording from the response “Ninth, WMP has completed an upgrade of its missing persons recording system (COMPACT). The main benefit of this upgrade is to ensure that the police prevention interview is more detailed, and that relevant information is passed to other agencies in order to support vulnerable persons in a holistic way. The upgrade to COMPACT prompts officers to consider things such as presentation and wider risk. This will improve the overall approach missing persons and ensure that information about history and risk are properly documented and accessible. Another beneficial feature of the upgrade is that it allows improved data insight into high demand missing locations and persons. This data will be used to understand where action and support is needed to support missing persons and reduce future threat, risk and harm.”
Source location Response from West Midlands Police Page 4 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Consider establishing a specialist Force Contact desk for complex calls, including missing-person reports, with dedicated support and training.
Verbatim wording from the response “Fifth, WMP is considering whether to establish a specialist desk within Force Contact that will entail the same staff dealing with more complex calls, such as missing persons. This will ensure that Force Contact staff receive the right support and training as a continuation of the ‘Support Desk’.”
Source location Response from West Midlands Police Page 3 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide £150 million of capital investment for mental health urgent and emergency care infrastructure.
Verbatim wording from the response “In addition, we are providing £150 million of capital investment for mental health urgent and emergency care infrastructure over 2023/24 and 2024/25. This includes investment into a range of wider local mental health infrastructure schemes, including new and improved crisis cafés, crisis houses, health-based places of safety and improvements to emergency departments and crisis lines. Over 160 schemes have been allocated funding by NHS England so far and 99 have been completed. The funding will also provide for specialised mental health ambulances which will be rolled out across the country – and be supported by practitioners trained to provide advice and treatments in cases of co-occurring physical and mental health issues.”
Source location Response from Department of Health and Social Care Page 2 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Fund specialised mental health ambulances for rollout across the country.
Verbatim wording from the response “In addition, we are providing £150 million of capital investment for mental health urgent and emergency care infrastructure over 2023/24 and 2024/25. This includes investment into a range of wider local mental health infrastructure schemes, including new and improved crisis cafés, crisis houses, health-based places of safety and improvements to emergency departments and crisis lines. Over 160 schemes have been allocated funding by NHS England so far and 99 have been completed. The funding will also provide for specialised mental health ambulances which will be rolled out across the country – and be supported by practitioners trained to provide advice and treatments in cases of co-occurring physical and mental health issues.”
Source location Response from Department of Health and Social Care Page 2 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Support faster hospital discharge to reduce bed occupancy and A&E waiting times.
Verbatim wording from the response “Regarding the lack of inpatient mental health beds and psychiatric decisions unit (PDU) spaces and the availability of ‘safe space’, we are supporting the NHS to take action to reduce waiting times in A&E, including through adding 5,000 more permanent general and acute beds, speeding up hospital discharge and increasing transparency and the available information on waiting times and the NHS’s progress in reducing them.”
Source location Response from Department of Health and Social Care Page 1 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide funding to support adult social care and NHS discharges, including from mental health inpatient settings.
Verbatim wording from the response “To support adult social care and discharges across the NHS, including from mental health inpatient settings, up to £2.8 billion was made available in 2023/24 and £4.7 billion in 2024/25, with the aim of reducing bed occupancy.”
Source location Response from Department of Health and Social Care Page 1 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Increase transparency and information about waiting times and NHS progress in reducing them.
Verbatim wording from the response “Regarding the lack of inpatient mental health beds and psychiatric decisions unit (PDU) spaces and the availability of ‘safe space’, we are supporting the NHS to take action to reduce waiting times in A&E, including through adding 5,000 more permanent general and acute beds, speeding up hospital discharge and increasing transparency and the available information on waiting times and the NHS’s progress in reducing them.”
Source location Response from Department of Health and Social Care Page 1 · response Published 16 January 2023
Open published response
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Expand adult community mental health services to support patients in the community and reduce reliance on inpatient treatment.
Verbatim wording from the response “More widely, through the NHS Long Term Plan, we have invested almost £1 billion extra in community mental health care for adults by March 2024, expanding community mental health services, so that patients are supported to stay well in their communities. This major expansion in funding for community mental health services commenced in all areas in 2021/22 and one of its aims is to reduce reliance on inpatient treatment.”
Source location Response from Department of Health and Social Care Page 2 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Support adding 5,000 permanent general and acute NHS beds to reduce A&E waiting times.
Verbatim wording from the response “Regarding the lack of inpatient mental health beds and psychiatric decisions unit (PDU) spaces and the availability of ‘safe space’, we are supporting the NHS to take action to reduce waiting times in A&E, including through adding 5,000 more permanent general and acute beds, speeding up hospital discharge and increasing transparency and the available information on waiting times and the NHS’s progress in reducing them.”
Source location Response from Department of Health and Social Care Page 1 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop and publish statutory guidance for discharge from mental health inpatient settings.
Verbatim wording from the response “The Department has also worked with NHS England and other system partners to develop statutory guidance for discharge from all mental health inpatient settings, which was”
Source location Response from Department of Health and Social Care Page 1 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Appoint a Director of Urgent Care Transformation to lead mental health pathway changes.
Verbatim wording from the response “For patients known to MH services, support is already provided through their community teams, the crisis and home treatment teams with work in progress to further strengthen these support mechanisms. In addition there are plans to extend the Street Triage team and a focused project with West Midlands Ambulance Trust has introduced ‘call before you convey’ giving direct access to MH advice diverting people away from the ED to more appropriate pathways whenever possible. BSMHFT have recently appointed a Director of Urgent Care Transformation to lead all pathway changes.”
Source location Response from Birmingham and Solihull Integrated Care Page 2 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Extend the Street Triage team to improve diversion from emergency departments.
Verbatim wording from the response “For patients known to MH services, support is already provided through their community teams, the crisis and home treatment teams with work in progress to further strengthen these support mechanisms. In addition there are plans to extend the Street Triage team and a focused project with West Midlands Ambulance Trust has introduced ‘call before you convey’ giving direct access to MH advice diverting people away from the ED to more appropriate pathways whenever possible. BSMHFT have recently appointed a Director of Urgent Care Transformation to lead all pathway changes.”
Source location Response from Birmingham and Solihull Integrated Care Page 2 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Strengthen community, crisis and home treatment support mechanisms for people known to mental health services.
Verbatim wording from the response “For patients known to MH services, support is already provided through their community teams, the crisis and home treatment teams with work in progress to further strengthen these support mechanisms. In addition there are plans to extend the Street Triage team and a focused project with West Midlands Ambulance Trust has introduced ‘call before you convey’ giving direct access to MH advice diverting people away from the ED to more appropriate pathways whenever possible. BSMHFT have recently appointed a Director of Urgent Care Transformation to lead all pathway changes.”
Source location Response from Birmingham and Solihull Integrated Care Page 2 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Explore alternative Psychiatric Decision Unit models to meet system need.
Verbatim wording from the response “We recognise as an ICS that even with the introduction of the significant focus on pathways for individuals described above, the care for this group of people must remain a priority for us all. We have therefore established a system wide clinical oversight group to lead together this piece of work. This emphasizes joint ownership of care and pathways and will be a single liaison point with external agencies. Through the Mental Health Collaborative we are also ensuring that all work in this area is being streamlined and joined up under one programme linking clinical and operational elements along the whole pathway across all provider organisations. The clinical work programme includes an immediate adoption of jointly owned care standards across the pathway, with audit and learning against provided care, and exploration of different PDU models to meet ICS need.”
Source location Response from Birmingham and Solihull Integrated Care Page 3 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Establish a system-wide clinical oversight group to lead joint work on acute mental health care pathways.
Verbatim wording from the response “We recognise as an ICS that even with the introduction of the significant focus on pathways for individuals described above, the care for this group of people must remain a priority for us all. We have therefore established a system wide clinical oversight group to lead together this piece of work. This emphasizes joint ownership of care and pathways and will be a single liaison point with external agencies. Through the Mental Health Collaborative we are also ensuring that all work in this area is being streamlined and joined up under one programme linking clinical and operational elements along the whole pathway across all provider organisations. The clinical work programme includes an immediate adoption of jointly owned care standards across the pathway, with audit and learning against provided care, and exploration of different PDU models to meet ICS need.”
Source location Response from Birmingham and Solihull Integrated Care Page 3 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Establish a consistent multi-agency protocol for informal missing mental health patients across urgent care services.
Verbatim wording from the response “BSMHFT and UHB both have Missing Patients Policies in place. These are single agency policies and it is recognised that there will be significant potential benefit in establishing a consistent system wide protocol across urgent care services for mental health patients who go missing, consistent with the National Framework Document (‘The multi-agency response for adults missing from mental health care settings’ (Updated August 2021). A multi-agency agreement of this type defines roles and responsibilities, allows for consistency across services, and includes clear escalation pathways. This work will be led by the Mental Health Provider Collaborative with input from all system stakeholders.”
Source location Response from Birmingham and Solihull Integrated Care Page 3 · response Published 16 January 2023
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Use implemented processes to divert suitable patients from emergency departments to Psychiatric Decision Unit capacity.
Verbatim wording from the response “The Psychiatric Decision Unit (PDU) based at Oleaster Unit in BSMHFT, has been commissioned for patients who have capacity, are able to consent to attend the PDU and who are assessed as “low risk”. It is an ambulant assessment area which provides a calming environment for the assessment and development of treatment and pathway plans. As such it is not an admission area; it does not have beds within it. Like ED, there are no powers of detention for individuals accessing the PDU. There are six spaces (three male, three female) in the PDU. Processes implemented by the ICS help to divert suitable people to the PDU capacity rather than attendance at ED and the capacity is used regularly to take people from ED who meet the relevant criteria.”
Source location Response from Birmingham and Solihull Integrated Care Page 2 · response Published 16 January 2023
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Communicate across system partners when patients leave the Psychiatric Decision Unit or emergency department to provide safeguards.
Verbatim wording from the response “In this context, however, we recognise the need to keep people safe within the environment we have. The actions outlined above focus on ensuring where possible, ED is avoided. When a person does present to ED, a structured process of care assesses an individual’s need and provides care to this need when the person remains in the department. This time within the department is managed by system ownership of the need to progress the person to a more suitable place of care as a matter of urgency within jointly owned care standards and regular escalations to progress onward care placement. This will remain a crucial focus whilst bedded capacity is expanded to meet the local need. We also ensure all system partners will communicate with each other as needed when our patients leave PDU or ED to provide maximum safeguards for our patients.”
Source location Response from Birmingham and Solihull Integrated Care Page 3 · response Published 16 January 2023
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review the Psychiatric Decision Unit service, including higher-acuity capacity, access and onward-care pathways, and clinical support.
Verbatim wording from the response “However, it is recognised that review of the current PDU service is required; we need capacity that provides care for people with higher acuity of MH need, with clear pathways for access and onward care. As part of the review we will also be looking at the clinical support for PDU. As a system we recognise accessing help prior to coming to ED or PDU will be best for many patients.”
Source location Response from Birmingham and Solihull Integrated Care Page 2 · response Published 16 January 2023
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Adopt jointly owned care standards across the acute mental health pathway.
Verbatim wording from the response “We recognise as an ICS that even with the introduction of the significant focus on pathways for individuals described above, the care for this group of people must remain a priority for us all. We have therefore established a system wide clinical oversight group to lead together this piece of work. This emphasizes joint ownership of care and pathways and will be a single liaison point with external agencies. Through the Mental Health Collaborative we are also ensuring that all work in this area is being streamlined and joined up under one programme linking clinical and operational elements along the whole pathway across all provider organisations. The clinical work programme includes an immediate adoption of jointly owned care standards across the pathway, with audit and learning against provided care, and exploration of different PDU models to meet ICS need.”
Source location Response from Birmingham and Solihull Integrated Care Page 3 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Audit care against the jointly owned standards and use findings for learning.
Verbatim wording from the response “We recognise as an ICS that even with the introduction of the significant focus on pathways for individuals described above, the care for this group of people must remain a priority for us all. We have therefore established a system wide clinical oversight group to lead together this piece of work. This emphasizes joint ownership of care and pathways and will be a single liaison point with external agencies. Through the Mental Health Collaborative we are also ensuring that all work in this area is being streamlined and joined up under one programme linking clinical and operational elements along the whole pathway across all provider organisations. The clinical work programme includes an immediate adoption of jointly owned care standards across the pathway, with audit and learning against provided care, and exploration of different PDU models to meet ICS need.”
Source location Response from Birmingham and Solihull Integrated Care Page 3 · response Published 16 January 2023
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Streamline acute mental health pathway work under one programme linking clinical and operational elements across provider organisations.
Verbatim wording from the response “We recognise as an ICS that even with the introduction of the significant focus on pathways for individuals described above, the care for this group of people must remain a priority for us all. We have therefore established a system wide clinical oversight group to lead together this piece of work. This emphasizes joint ownership of care and pathways and will be a single liaison point with external agencies. Through the Mental Health Collaborative we are also ensuring that all work in this area is being streamlined and joined up under one programme linking clinical and operational elements along the whole pathway across all provider organisations. The clinical work programme includes an immediate adoption of jointly owned care standards across the pathway, with audit and learning against provided care, and exploration of different PDU models to meet ICS need.”
Source location Response from Birmingham and Solihull Integrated Care Page 3 · response Published 16 January 2023
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Commission additional mental health beds to improve flow through bedded capacity and support step-down and return from out-of-area placements.
Verbatim wording from the response “Over this winter period the ICB have commissioned additional beds to aid flow through bedded capacity to enable step down ahead of discharge and to facilitate return into the system from out of area placement. There is also a considerable focus on flow through all MH bedded capacity, with a focus on overcoming delays in discharge of stable patients to maximise productivity of available capacity.”
Source location Response from Birmingham and Solihull Integrated Care Page 2 · response Published 16 January 2023
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide ambulance crews with direct mental health advice through the introduced “call before you convey” project to divert suitable people from emergency departments.
Verbatim wording from the response “For patients known to MH services, support is already provided through their community teams, the crisis and home treatment teams with work in progress to further strengthen these support mechanisms. In addition there are plans to extend the Street Triage team and a focused project with West Midlands Ambulance Trust has introduced ‘call before you convey’ giving direct access to MH advice diverting people away from the ED to more appropriate pathways whenever possible. BSMHFT have recently appointed a Director of Urgent Care Transformation to lead all pathway changes.”
Source location Response from Birmingham and Solihull Integrated Care Page 2 · response Published 16 January 2023
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Commissioning and operating psychiatric decisions units falls outside the police force’s functions and authority.
Verbatim wording from the response “Whereas the third, fourth and fifth of the Coroner’s concerns are pertinent to West Midlands Police (WMP), the first and second concerns relating to the Psychiatric Decisions Unit (PDU) are, in my view, pertinent to other addressees of the report, namely: (i) the Birmingham and Solihull Mental health NHS Foundation Trust; (ii) the Birmingham and Solihull Integrated Care Board; (iii) University Hospital Birmingham NHS Foundation Trust; and (iv) the Secretary of State for Health. WMP has no involvement in the commissioning and operation of the PDU. For these reasons, this response focuses on the third, fourth and fifth concerns identified by the Coroner.”
Source location Response from West Midlands Police Page 2 · response Published 16 January 2023
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Responsibility for psychiatric decisions unit beds and spaces rests with the named health bodies and Secretary of State for Health.
Verbatim wording from the response “Whereas the third, fourth and fifth of the Coroner’s concerns are pertinent to West Midlands Police (WMP), the first and second concerns relating to the Psychiatric Decisions Unit (PDU) are, in my view, pertinent to other addressees of the report, namely: (i) the Birmingham and Solihull Mental health NHS Foundation Trust; (ii) the Birmingham and Solihull Integrated Care Board; (iii) University Hospital Birmingham NHS Foundation Trust; and (iv) the Secretary of State for Health. WMP has no involvement in the commissioning and operation of the PDU. For these reasons, this response focuses on the third, fourth and fifth concerns identified by the Coroner.”
Source location Response from West Midlands Police Page 2 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation West Midlands Police is addressing the multi-agency protocol for informal patients who abscond from emergency departments.
Verbatim wording from the response “Turning to the matter of a multi-agency protocol to deal with informal patients who abscond from emergency departments. The WMP have addressed this in their response as they are currently setting up a working group with key partner agencies, including mental health agencies and professionals, to discuss and design a joint missing person protocol. They anticipate that these discussions will take into account the circumstances of Mr Hamilton's case.”
Source location Response from Department of Health and Social Care Page 2 · response Published 16 January 2023
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Local policing arrangements are outside the Health Minister’s remit.
Verbatim wording from the response “The report raises concerns over numbers of inpatient mental health and psychiatric decision unit beds and arrangements for informal missing patients. It also raises concerns about local policing arrangements and you will understand that these are outside of my remit as a Health Minister.”
Source location Response from Department of Health and Social Care Page 1 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The Mental Health Provider Collaborative is responsible for designing and delivering services and leading strategic cases for additional mental health bed capacity.
Verbatim wording from the response “A Mental Health Provider Collaborative was formed April 2023 within Birmingham and Solihull ICS with responsibility for designing and delivering appropriate mental health services across the ICS. This collaborative is leading on the strategic cases to establish further bedded capacity, but we recognise that this will take time. The developing health infrastructure strategy for the local NHS will highlight additional inpatient mental health facilities as a priority for any bids for national capital.”
Source location Response from Birmingham and Solihull Integrated Care Page 2 · response Published 16 January 2023
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation A physical safe space outside a psychiatric hospital would not prevent a person in acute crisis from leaving an acute hospital.
Verbatim wording from the response “We feel that the creation of a physical safe space, that is not a psychiatric hospital, where a person is admitted either informally or under Part 2 of the MHA 1983, within the ICS would not prevent a person in Mr Hamilton’s circumstances from leaving the premises of an acute hospital.”
Source location Response from Birmingham and Solihull Integrated Care Page 3 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation It is not possible to completely prevent people with acute mental health crises from attending emergency departments despite diversion and proactive support.
Verbatim wording from the response “Despite efforts to offer alternatives to people with known mental health issues, and to proactively support those in crisis, it is not possible to completely prevent attendance of people with acute MH crisis to the ED; personal behaviour will direct health seeking behaviour, and some people require assessment and treatment of physical health and MH needs (the latter through the embedded psychiatric liaison teams) before transfer to MH care. Where the person presents to the ED a system focus is applied to ensure that they are moved to the most appropriate environment as capacity allows in the shortest possible time.”
Source location Response from Birmingham and Solihull Integrated Care Page 2 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The Mental Health Provider Collaborative will lead development of a system-wide multi-agency protocol for informal missing mental health patients.
Verbatim wording from the response “BSMHFT and UHB both have Missing Patients Policies in place. These are single agency policies and it is recognised that there will be significant potential benefit in establishing a consistent system wide protocol across urgent care services for mental health patients who go missing, consistent with the National Framework Document (‘The multi-agency response for adults missing from mental health care settings’ (Updated August 2021). A multi-agency agreement of this type defines roles and responsibilities, allows for consistency across services, and includes clear escalation pathways. This work will be led by the Mental Health Provider Collaborative with input from all system stakeholders.”
Source location Response from Birmingham and Solihull Integrated Care Page 3 · response Published 16 January 2023
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Detailed timelines cannot be provided because aspects of the required work require input at national level.
Verbatim wording from the response “I trust that the actions outlined above will provide the assurances you seek in respect of the matters of concern. We recognise that there is considerable work to be done and some of the aspects of this work will require input at a national level. We are conscious, therefore, that we have not been able to provide an action plan with detailed timelines. As an ICS we are, however, utterly committed to working together”
Source location Response from Birmingham and Solihull Integrated Care Page 3 · response Published 16 January 2023
Open published response