PFD report

Gary Etherington · Prevention of Future Deaths report

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Issued 26 Jun 2020•Inner South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
9

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised9

  1. Lack of psychiatric follow-up or support after transfer of care to GP
    Part of recurring concern: Failure to provide timely continuing mental health reviews and follow-up
  2. Inadequate discharge plan communicated to GP
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Unreliable hospital discharge processes
  3. Failure to take and consider relevant patient history before discharge
    Part of recurring concern: Failure to incorporate relevant clinical history and diagnoses into care decisionsPart of recurring concern: Incomplete clinical history-takingPart of recurring concern: Unreliable hospital discharge processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Establish a central Serious Incidents Team to oversee investigations, monitor incidents, ensure follow-up and share learning across the Trust.

    Stated by Oxleas NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 September 2020.
  2. Action

    Require primary care teams to send comprehensive letters to general practitioners covering referral issues, assessment outcomes and treatment advice.

    Stated by Oxleas NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 September 2020.
  3. Action

    Discuss the case learning at the Section 12 and Approved Clinician refresher course for doctors.

    Stated by Oxleas NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 September 2020.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    No further investigation is required because the Trust’s revised Root Cause Analysis process is considered thorough and comprehensive.

    Stated by Oxleas NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of psychiatric follow-up or support after transfer of care to GP

Wider context from the report

“2. The witness evidence heard and records consulted give the impression that those professionals involved in his care had discounted his symptoms as non-psychotic, without adequate investigation, underestimated his suicidality and not addressed the concerns of the GP who referred him about his management, and to whom his care passed without any psychiatric follow up or support. ”

Is this part of a recurring concern?

Yes — Failure to provide timely continuing mental health reviews and follow-up.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate discharge plan communicated to GP

Wider context from the report

“The coroner found that there were two failures in medical care, namely 1. The failure to contact ████████ at the Mental Health Act assessment in April 2. The failure to take and consider the history of ████████ before discharge and to discharge to GP care, without proper consideration of the voices telling him to commit suicide, delusions of people being present, their cause and relation to drug misuse, or the risks to ████████, about which there was an inadequate plan communicated to the GP. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to take and consider relevant patient history before discharge

Wider context from the report

“The coroner found that there were two failures in medical care, namely 1. The failure to contact ████████ at the Mental Health Act assessment in April 2. The failure to take and consider the history of ████████ before discharge and to discharge to GP care, without proper consideration of the voices telling him to commit suicide, delusions of people being present, their cause and relation to drug misuse, or the risks to ████████, about which there was an inadequate plan communicated to the GP. ”

Is this part of a recurring concern?

Yes — Failure to incorporate relevant clinical history and diagnoses into care decisions; Incomplete clinical history-taking; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to contact relevant corroborative sources during Mental Health Act assessment

Wider context from the report

“The coroner found that there were two failures in medical care, namely 1. The failure to contact ████████ at the Mental Health Act assessment in April 2. The failure to take and consider the history of ████████ before discharge and to discharge to GP care, without proper consideration of the voices telling him to commit suicide, delusions of people being present, their cause and relation to drug misuse, or the risks to ████████, about which there was an inadequate plan communicated to the GP. ”

Is this part of a recurring concern?

Yes — Unreliable gathering and use of collateral information in mental health assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to address referring GP concerns about patient management

Wider context from the report

“2. The witness evidence heard and records consulted give the impression that those professionals involved in his care had discounted his symptoms as non-psychotic, without adequate investigation, underestimated his suicidality and not addressed the concerns of the GP who referred him about his management, and to whom his care passed without any psychiatric follow up or support. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to properly assess suicidal symptoms and risks before discharge

Wider context from the report

“The coroner found that there were two failures in medical care, namely 1. The failure to contact ████████ at the Mental Health Act assessment in April 2. The failure to take and consider the history of ████████ before discharge and to discharge to GP care, without proper consideration of the voices telling him to commit suicide, delusions of people being present, their cause and relation to drug misuse, or the risks to ████████, about which there was an inadequate plan communicated to the GP. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate investigation of symptoms before discounting psychosis

Wider context from the report

“2. The witness evidence heard and records consulted give the impression that those professionals involved in his care had discounted his symptoms as non-psychotic, without adequate investigation, underestimated his suicidality and not addressed the concerns of the GP who referred him about his management, and to whom his care passed without any psychiatric follow up or support. ”

Is this part of a recurring concern?

Yes — Failure to recognise and adequately assess clinically significant psychotic symptoms.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of Root Cause Analysis to recognise and investigate care problems

Wider context from the report

“3. Neither failure was recognised or investigated by the Root Cause Analysis which was described as Level 2 Comprehensive and concluded that there were no problems in health care. The court regarded the RCA investigation as unreliable. That causes some concern as to whether the Trust is able to identify care problems in future. ”

Is this part of a recurring concern?

Yes — Unreliable root cause analysis processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Underestimation of suicidality

Wider context from the report

“2. The witness evidence heard and records consulted give the impression that those professionals involved in his care had discounted his symptoms as non-psychotic, without adequate investigation, underestimated his suicidality and not addressed the concerns of the GP who referred him about his management, and to whom his care passed without any psychiatric follow up or support. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a central Serious Incidents Team to oversee investigations, monitor incidents, ensure follow-up and share learning across the Trust.

Verbatim wording from the response

“In July 2018 the Trust commissioned KPMG to undertake a review of the whole process of managing and investigating Serious Incidents and the final report published in October 2018. One of the recommendations from the review was that a central Serious Incidents Team should be created to deal specifically with oversight of the investigation and monitoring of all Serious Incidents. Prior to this, Serious Incidents were investigated within the Directorates as was the death of Mr Etherington which was investigated over a 3 month period (December 2018 to February 2019).”

Source location

2020-0134-Response-from-Oxleas-NHS-Trust_Redacted.pdf
Page 3 · response
Published 14 September 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require primary care teams to send comprehensive letters to general practitioners covering referral issues, assessment outcomes and treatment advice.

Verbatim wording from the response

“Turning to your second concern that Mr Etherington was discharged without adequate consideration of his symptoms and communication to his general practitioner, I have ensured that all our primary care teams (PCP), who are the gateway to our secondary mental health services, write comprehensive letters to general practitioners addressing the specific issues raised by the general practitioner including outlining the outcome of assessments and treatment advice.”

Source location

2020-0134-Response-from-Oxleas-NHS-Trust_Redacted.pdf
Page 2 · response
Published 14 September 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the case learning at the Section 12 and Approved Clinician refresher course for doctors.

Verbatim wording from the response

“The Root Cause Analysis investigation concluded that the strained relationship between Mr and ████████ and the restraining order against Mr Etherington contributed to the failure to engage with ████████. To ensure learning from this incident, I will share the PFD report and this response with all doctors, especially trainees in psychiatry, and have asked that this is a topic of discussion at our Oxleas Section 12 and Approved Clinician refresher course for doctors.”

Source location

2020-0134-Response-from-Oxleas-NHS-Trust_Redacted.pdf
Page 2 · response
Published 14 September 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop the Support Network Engagement Tool to help clinicians identify and engage families, carers and other support networks.

Verbatim wording from the response

“The involvement of families and carers is a Trust quality priority and the Trust has developed a Support Network Engagement Tool (SNET) to help clinicians identify key support networks and engage them in assessment and treatment. In addition, care plans are audited every month to check for evidence of involvement of each patient’s support network especially families and carers and whilst the results of these audits show improvement over the last few years but we recognise there is more to be done.”

Source location

2020-0134-Response-from-Oxleas-NHS-Trust_Redacted.pdf
Page 2 · response
Published 14 September 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Incident Management Policy and Procedures to require investigating panels to consider care, family involvement, safety, equality and other incident issues.

Verbatim wording from the response

“In addition, the Incident Management Policy and Procedures was updated in April 2019 (subsequently updated April 2020) to reflect the changes within the Serious Incident Team and stipulates that the Terms of Reference for the investigating panel must include:”

Source location

2020-0134-Response-from-Oxleas-NHS-Trust_Redacted.pdf
Page 3 · response
Published 14 September 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit care plans monthly for evidence that patients’ support networks, especially families and carers, are involved.

Verbatim wording from the response

“The involvement of families and carers is a Trust quality priority and the Trust has developed a Support Network Engagement Tool (SNET) to help clinicians identify key support networks and engage them in assessment and treatment. In addition, care plans are audited every month to check for evidence of involvement of each patient’s support network especially families and carers and whilst the results of these audits show improvement over the last few years but we recognise there is more to be done.”

Source location

2020-0134-Response-from-Oxleas-NHS-Trust_Redacted.pdf
Page 2 · response
Published 14 September 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission and complete a review of the Trust’s process for managing and investigating serious incidents.

Verbatim wording from the response

“In July 2018 the Trust commissioned KPMG to undertake a review of the whole process of managing and investigating Serious Incidents and the final report published in October 2018. One of the recommendations from the review was that a central Serious Incidents Team should be created to deal specifically with oversight of the investigation and monitoring of all Serious Incidents. Prior to this, Serious Incidents were investigated within the Directorates as was the death of Mr Etherington which was investigated over a 3 month period (December 2018 to February 2019).”

Source location

2020-0134-Response-from-Oxleas-NHS-Trust_Redacted.pdf
Page 3 · response
Published 14 September 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the PFD report and response with all doctors, particularly psychiatry trainees.

Verbatim wording from the response

“The Root Cause Analysis investigation concluded that the strained relationship between Mr and ████████ and the restraining order against Mr Etherington contributed to the failure to engage with ████████. To ensure learning from this incident, I will share the PFD report and this response with all doctors, especially trainees in psychiatry, and have asked that this is a topic of discussion at our Oxleas Section 12 and Approved Clinician refresher course for doctors.”

Source location

2020-0134-Response-from-Oxleas-NHS-Trust_Redacted.pdf
Page 2 · response
Published 14 September 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

No further investigation is required because the Trust’s revised Root Cause Analysis process is considered thorough and comprehensive.

Verbatim wording from the response

“Since the implementation of these changes to the management of Serious Incidents in April 2019, the Trust is confident that investigations are thorough, reliable and identify problems in care, with appropriate action documented to address these.”

Source location

2020-0134-Response-from-Oxleas-NHS-Trust_Redacted.pdf
Page 4 · response
Published 14 September 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Mental Health Act does not require assessing doctors to obtain collateral information or consult others during an assessment.

Verbatim wording from the response

“There is no requirement under the Mental Health Act for an assessing doctor to obtain any collateral information as part of their assessment. Section 12 of the Act requires that a doctor making a recommendation may only do so if they have personally examined the patient. There is no legal duty placed on doctors to consult each other, or anyone else. The European Courts have held that the medical assessment must be based on the actual state of mental health of the person concerned and not solely on past events (Varbanov v Bulgaria [2000] MHRR 263 para 47).”

Source location

2020-0134-Response-from-Oxleas-NHS-Trust_Redacted.pdf
Page 2 · response
Published 14 September 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026