PFD report

Mark Wolfe Kinzley · Prevention of Future Deaths report

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Issued 26 Mar 2024•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
4

Named on the report

Responses found
2

Of 4 recipients

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of formal capacity assessment for nursing-home residents
    Part of recurring concern: Failure to recognise impaired decision-making capacity in care decisionsPart of recurring concern: Unreliable assessment and recording of patients’ mental capacity
  2. Failure to refer residents for mental health assessment when indicated by mental illness, self-harm history or deteriorating mental state
    Part of recurring concern: Failure to provide timely and competent mental health assessment after self-harmPart of recurring concern: Failure to recognise and respond to deteriorating mental health in service usersPart of recurring concern: Unreliable mental health referral pathways
  3. Inappropriate location of care for a socially isolated adult with profound neurological disorder and mental illness
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Assess every adult’s individual needs before arranging placement.

    Stated by The Local AuthorityStated completedThe respondent said that this action was complete when they made their response on 3 April 2024.
  2. Action

    Deliver targeted provider training on safeguarding, escalation processes and risk identification, including notifying the Local Authority and making safeguarding referrals for identified self-harm or other health risks.

    Stated by The Local AuthorityStated plannedThe respondent said that this action was planned when they made their response on 3 April 2024.
  3. Action

    Use qualified BIA and S12 doctor assessments with IMCA involvement where DoLS procedures identify a lack of capacity.

    Stated by The Local AuthorityStated completedThe respondent said that this action was complete when they made their response on 3 April 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.6

  1. Position

    The placement was assessed as suitable, and subsequent best-interests involvement concluded that remaining there was appropriate.

    Stated by The Local AuthorityDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of formal capacity assessment for nursing-home residents

Wider context from the report

“2. No formal assessment of Mr Kinzley’s capacity was undertaken whilst a resident at the nursing home. Such an assessment may have resulted in an advocate acting as his voice in his best interests. ”

Is this part of a recurring concern?

Yes — Failure to recognise impaired decision-making capacity in care decisions; Unreliable assessment and recording of patients’ mental capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to refer residents for mental health assessment when indicated by mental illness, self-harm history or deteriorating mental state

Wider context from the report

“3. During the same period, Mr Kinzley was not referred for a mental health assessment despite. a. His history of mental illness. b. His history of deliberate self-harm. c. His history of accidental self-harm when agitated. d. His deteriorating mental state during the month prior to his death. ”

Is this part of a recurring concern?

Yes — Failure to provide timely and competent mental health assessment after self-harm; Failure to recognise and respond to deteriorating mental health in service users; Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inappropriate location of care for a socially isolated adult with profound neurological disorder and mental illness

Wider context from the report

“1. I have doubts that the location of Mr Kinzley’s care was appropriate. Mr Kinzley was a socially isolated adult suffering from a profound neurological disorder and mental illness. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess every adult’s individual needs before arranging placement.

Verbatim wording from the response

“All adult placements are based on an assessment of the individual’s needs prior to placement.”

Source location

Response from NELFT and Redbridge Council
Page 1 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver targeted provider training on safeguarding, escalation processes and risk identification, including notifying the Local Authority and making safeguarding referrals for identified self-harm or other health risks.

Verbatim wording from the response

“The Local Authority will deliver targeted training to care providers regarding safeguarding, escalation processes/and risk identification.”

Source location

Response from NELFT and Redbridge Council
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use qualified BIA and S12 doctor assessments with IMCA involvement where DoLS procedures identify a lack of capacity.

Verbatim wording from the response

“Mr Kinzley was formally assessed by both duly qualified and authorised BIA and S12 doctor (05/07/2023) following an application by the Care Home for a DoLS authorisation given the level of restrictions placed upon him with his care and treatment in the accommodation. Both agreed he lacked capacity regarding matters relating to his accommodation, care and treatment at the care home. A recommendation was made for the maximum permissible duration of an authorisation of 12 months.”

Source location

Response from NELFT and Redbridge Council
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver an educational session for the clinical team on capacity assessments, including complex assessments.

Verbatim wording from the response

“We have also agreed that in any similar cases in future, we would formally document the capacity assessment. At our next practice Governance meeting (23 July 2024), we are providing an educational session to the whole clinical team on capacity assessments, with a particular focus on more complex capacity assessments.”

Source location

Response from Evergreen Surgery
Page 3 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Formally document capacity assessments in future similar cases.

Verbatim wording from the response

“We have also agreed that in any similar cases in future, we would formally document the capacity assessment. At our next practice Governance meeting (23 July 2024), we are providing an educational session to the whole clinical team on capacity assessments, with a particular focus on more complex capacity assessments.”

Source location

Response from Evergreen Surgery
Page 3 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inform care staff that local mental health teams accept referrals from patients, carers and other medical professionals.

Verbatim wording from the response

“Following the inquest, our named clinician, Dr Barker, for the care home has made the care staff aware that the local mental health teams, also accept referrals from patients, carers, and other medical professionals, in addition to referrals from a GP. This may be appropriate for any future cases as it would allow the care home to make a referral without waiting for a GP assessment, such as patients with fluctuating capacity or emergency situations.”

Source location

Response from Evergreen Surgery
Page 3 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The placement was assessed as suitable, and subsequent best-interests involvement concluded that remaining there was appropriate.

Verbatim wording from the response

“The Nursing Placement was arranged and facilitated via the Discharge to Assess hospital pathway and the provider identified as suitable to meet his care and support needs.”

Source location

Response from NELFT and Redbridge Council
Page 1 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A formal capacity assessment was completed, and an IMCA acted as his voice in best-interests decisions about accommodation, care and treatment.

Verbatim wording from the response

“Mr Kinzley was formally assessed by both duly qualified and authorised BIA and S12 doctor (05/07/2023) following an application by the Care Home for a DoLS authorisation given the level of restrictions placed upon him with his care and treatment in the accommodation. Both agreed he lacked capacity regarding matters relating to his accommodation, care and treatment at the care home. A recommendation was made for the maximum permissible duration of an authorisation of 12 months.”

Source location

Response from NELFT and Redbridge Council
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing clinical and nursing-staff capacity assessments indicated capacity and no need for a further formal assessment.

Verbatim wording from the response

“Our clinical staff conducted multiple assessments of Mr Kinzley's capacity during his interactions with our Surgery. Capacity assessments are question and time specific. At the time of Mr Kinzley’s assessments by our clinicians, he was deemed to have capacity. There are various decisions that Mr Kinzley made regarding his physical and mental health detailed in the medical record. We detail these below:”

Source location

Response from Evergreen Surgery
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A mental-health referral required the consent of a patient assessed as having capacity, and depended on his willingness to consent.

Verbatim wording from the response

“Whilst we recognise the importance of mental health assessments and referrals for individuals with a history of mental health issues, we emphasise that any referral to mental health services in this situation would have required Mr. Kinzley's consent. He was deemed to have capacity at the times he was assessed, and therefore any referral would have been contingent upon his willingness to consent to such services.”

Source location

Response from Evergreen Surgery
Page 3 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Placement decisions and assessments of nursing-home suitability are outside the Surgery’s authority and functions.

Verbatim wording from the response

“We acknowledge the concerns regarding the suitability of the nursing home for Mr Kinzley's needs. We understand that his care needs were assessed by the appropriate agencies and Mr Kinzley consented to the placement in Cambridge Nursing Home. We wish to clarify that the Surgery does not have authority over the placement decisions of individuals in nursing homes. Likewise, the Surgery would not be involved in the assessment of placement suitability.”

Source location

Response from Evergreen Surgery
Page 1 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appropriate agencies are responsible for assessing and deciding nursing-home placement suitability.

Verbatim wording from the response

“We acknowledge the concerns regarding the suitability of the nursing home for Mr Kinzley's needs. We understand that his care needs were assessed by the appropriate agencies and Mr Kinzley consented to the placement in Cambridge Nursing Home. We wish to clarify that the Surgery does not have authority over the placement decisions of individuals in nursing homes. Likewise, the Surgery would not be involved in the assessment of placement suitability.”

Source location

Response from Evergreen Surgery
Page 1 · response
Published 3 April 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Arrange and deliver VoiceAbility training for Surgery staff on advocacy services.

    Stated by The Evergreen Surgery, WansteadStated in progressThe respondent said that this action was in progress when they made their response on 3 April 2024.
  2. 2

    Bring similar cases to weekly practice meetings for wider clinical discussion and collective opinions.

    Stated by The Evergreen Surgery, WansteadStated plannedThe respondent said that this action was planned when they made their response on 3 April 2024.
  3. 3

    Update patient and relative text messages with comprehensive Redbridge mental health service and access information.

    Stated by The Evergreen Surgery, WansteadStated completedThe respondent said that this action was complete when they made their response on 3 April 2024.
  4. 4

    Increase the social prescriber’s involvement with care-home patients identified as socially isolated.

    Stated by The Evergreen Surgery, WansteadStated plannedThe respondent said that this action was planned when they made their response on 3 April 2024.
  5. 5

    Ask newly registered patients about wider determinants of health to support care planning.

    Stated by The Evergreen Surgery, WansteadStated completedThe respondent said that this action was complete when they made their response on 3 April 2024.
  6. 6

    Share the case and learning with the Primary Care Network and care-home multidisciplinary meeting.

    Stated by The Evergreen Surgery, WansteadStated in progressThe respondent said that this action was in progress when they made their response on 3 April 2024.
  7. 7

    Assess care-home patients for social isolation, identify preferred support contacts and document this in their care plans.

    Stated by The Evergreen Surgery, WansteadStated plannedThe respondent said that this action was planned when they made their response on 3 April 2024.
  8. 8

    Expand wider-determinants-of-health questions to all currently registered patients.

    Stated by The Evergreen Surgery, WansteadStated plannedThe respondent said that this action was planned when they made their response on 3 April 2024.
  9. 9

    Require nursing staff to provide ABC behaviour charts to clinicians during care-home rounds when behavioural concerns arise.

    Stated by The Evergreen Surgery, WansteadStated completedThe respondent said that this action was complete when they made their response on 3 April 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange and deliver VoiceAbility training for Surgery staff on advocacy services.

Verbatim wording from the response

“• We have contacted and arranged for VoiceAbility, who provide formal and more general advocacy services in Redbridge, to come and speak to the Surgery team about the services they offer and how they can help us with the care of our patients. VoiceAbility are running this training session for the Surgery on the 10 June 2024.”

Source location

Response from Evergreen Surgery
Page 4 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Bring similar cases to weekly practice meetings for wider clinical discussion and collective opinions.

Verbatim wording from the response

“This case has been formally discussed with the whole clinical team at a surgery wide clinical governance meeting on the 23 April 2024. We have a weekly practice meeting as a forum to discuss cases and patient care. At the governance meeting we agreed that clinicians would bring any similar cases to the weekly meeting to discuss them with the wider team to support getting a collective opinion on the case. Individual cases could also be discussed at the monthly care home multidisciplinary team (MDT) meeting that the Surgery is a member of. The care home MDT is a meeting between local health agencies (GP, Geriatricians, Mental Health Services) and local care homes focusing on learning specific to care home patients care and also an opportunity to discuss individual cases.”

Source location

Response from Evergreen Surgery
Page 3 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update patient and relative text messages with comprehensive Redbridge mental health service and access information.

Verbatim wording from the response

“In our wider Surgery practice, we regularly share mental health crisis support details with a patient's next of kin or relative, provided we have the patient's consent. Since the inquest, we have updated our Surgery text message that we send to patients and their next of kin. Previously, it included information about talking therapy services and crisis support. Now, it offers more comprehensive details about the various mental health services available in Redbridge and how patients can access them. This updated message also serves as a readily accessible reference resource for clinicians when needed.”

Source location

Response from Evergreen Surgery
Page 4 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase the social prescriber’s involvement with care-home patients identified as socially isolated.

Verbatim wording from the response

“• We have agreed that our Surgery’s social prescriber could be more involved with our care home patients. We recognise that this may help to support patients in the future who are identified as being socially isolated. Our social prescriber has access to various support services including the befriending services mentioned above.”

Source location

Response from Evergreen Surgery
Page 4 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ask newly registered patients about wider determinants of health to support care planning.

Verbatim wording from the response

“• Wider determinants of health – the wider determinants of health are a diverse range of social, economic, and environmental factors which influence people’s mental and physical health. The surgery has recently started asking newly registered patients for information about this to support the care we provide them. We are looking to expand this to all our currently registered patients in the near future.”

Source location

Response from Evergreen Surgery
Page 4 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the case and learning with the Primary Care Network and care-home multidisciplinary meeting.

Verbatim wording from the response

“• We will be sharing this case and our learning with our Primary Care Network (the collection of 11 practices in Wanstead and Woodford) and care home multidisciplinary meeting (MDT) to support wider learning and discussion among healthcare professionals. The date of this is not yet confirmed but discussions are taking place with the appropriate individuals to facilitate this in the near future.”

Source location

Response from Evergreen Surgery
Page 5 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess care-home patients for social isolation, identify preferred support contacts and document this in their care plans.

Verbatim wording from the response

“• Any new registered patient that resides in a care home already has an initial formal comprehensive assessment by our clinician within a week of registration. We use the Comprehensive Geriatric Assessment (CGA) as a template for this. This is a holistic assessment of the health and wellbeing of an individual, with formulation of a care plan addressing any needs identified. We have agreed at the Surgery Governance meeting that all care home patients at this assessment would also be specifically assessed for social isolation. We have agreed that this would include identifying if they have a next of kin, relative or someone else they would like to be involved in their care. This will then be documented in their care plan. If there is concern around social isolation, more support could then be provided.”

Source location

Response from Evergreen Surgery
Page 4 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand wider-determinants-of-health questions to all currently registered patients.

Verbatim wording from the response

“• Wider determinants of health – the wider determinants of health are a diverse range of social, economic, and environmental factors which influence people’s mental and physical health. The surgery has recently started asking newly registered patients for information about this to support the care we provide them. We are looking to expand this to all our currently registered patients in the near future.”

Source location

Response from Evergreen Surgery
Page 4 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require nursing staff to provide ABC behaviour charts to clinicians during care-home rounds when behavioural concerns arise.

Verbatim wording from the response

“• We have asked that nursing staff at the nursing home provide the ABC behaviour chart to the clinician on the care home round if they have concerns about a patient's behaviour. The ABC behaviour chart is an observation tool that helps to detail and understand the causes of certain behaviours. It records what happened before, during and after episodes of particular behaviours. This will allow our”

Source location

Response from Evergreen Surgery
Page 4 · response
Published 3 April 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026