PFD report

Peter Dickens · Prevention of Future Deaths report

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Issued 6 May 2024•Nottinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
19

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure of management and the Multidisciplinary team to effectively monitor compliance with Eating and Drinking Guidance
  2. Persistent staff non-compliance with Eating and Drinking guidelines
  3. Lack of recording of specific mealtime strategies required by Eating and Drinking guidelines
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Conduct and discuss Team Leader spot checks covering mealtime practice, staff interaction, resident support and overnight care.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.
  2. Action

    Run monthly competency themes with knowledge testing, scored results and targeted action plans or retraining for low-scoring staff.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.
  3. Action

    Audit compliance with residents’ EDS guidelines through the SLT team.

    Stated by Dr RomeroStated in progressThe respondent said that this action was in progress when they made their response on 31 May 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    At the time of choking, the resident was receiving the level of support for which he was funded.

    Stated by Dr RomeroDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of management and the Multidisciplinary team to effectively monitor compliance with Eating and Drinking Guidance

Wider context from the report

“c) The Failure of management and the Multidisciplinary team to effectively monitor compliance with Eating and Drinking Guidance- I have no evidence before me that demonstrates improvement with this important issue ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Persistent staff non-compliance with Eating and Drinking guidelines

Wider context from the report

“a) The persistent lack of compliance by staff with Eating and Drinking guidelines- there remains a lack of understanding by Beeches management of the reasons for the lack of compliance- if not understood, it is difficult to rectify in the future ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of recording of specific mealtime strategies required by Eating and Drinking guidelines

Wider context from the report

“b) The lack of recording of the specific strategies used at mealtimes when there is an Eating and Drinking guideline in place ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide the funded level of support

Wider context from the report

“d) Apparent failure to provide the level of support that was funded for Peter- the costings and support level were set out in his current care and support plan- the Beeches management team appeared unaware that he was funded for a total of 18 hours per day, which is broken down into 12 hours one to one support per day and 6 hours two to one support per day ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Management unawareness of the funded support level and its required staffing allocation

Wider context from the report

“d) Apparent failure to provide the level of support that was funded for Peter- the costings and support level were set out in his current care and support plan- the Beeches management team appeared unaware that he was funded for a total of 18 hours per day, which is broken down into 12 hours one to one support per day and 6 hours two to one support per day ”

Is this part of a recurring concern?

Yes — Unreliable shared understanding of funded care and staffing requirements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of management understanding of the reasons for non-compliance with Eating and Drinking guidelines

Wider context from the report

“a) The persistent lack of compliance by staff with Eating and Drinking guidelines- there remains a lack of understanding by Beeches management of the reasons for the lack of compliance- if not understood, it is difficult to rectify in the future ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct and discuss Team Leader spot checks covering mealtime practice, staff interaction, resident support and overnight care.

Verbatim wording from the response

“In July 2023 the manager implemented Team Leader spot checks. Twice during the day shift and once during the night shift, Team Leaders undertake spot checks. On the day shift, at least one Team Leader has to be around for the eating and drinking at meal times and the second tends to focus on how staff are interacting with residents. The night check is always at dinner or breakfast. The Team Leader focuses on a member of staff, observes them and records aspects of the check. For example, a meal time check would include what food was eaten, how it was cut, whether it was prepared correctly and that a staff member was present. Any issues are reported back to the manager. The spot checks are discussed every Monday in the morning meeting. A copy of the spot check template is attached to this letter as Appendix 3.”

Source location

Response from Cygnet Health Care
Page 3 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run monthly competency themes with knowledge testing, scored results and targeted action plans or retraining for low-scoring staff.

Verbatim wording from the response

“Monthly theme boards”

Source location

Response from Cygnet Health Care
Page 4 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit compliance with residents’ EDS guidelines through the SLT team.

Verbatim wording from the response

“EDS guidelines and auditing”

Source location

Response from Cygnet Health Care
Page 5 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct at least two weekly guidance checks, including an observed EDS mealtime check and escalation of guideline concerns to the SLT team.

Verbatim wording from the response

“Following Peter’s inquest, in March 2024 the manager implemented a weekly guidance checklist. This involves a minimum of two weekly guidance checks, one of which is always on EDS. The manager, or in his absence the deputy manager, observes a mealtime and makes sure that the EDS guideline is followed, that the staff understand it and ask questions of the staff to ensure they know what they are doing and the reasons why. If there are any concerns or the manager wants to check anything, for example that the guidelines are still current and accurate, he raises this with the Speech and Language Therapist (SLT) Team. A copy of the checklist is attached to this letter as Appendix 4.”

Source location

Response from Cygnet Health Care
Page 3 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pre-approve agency staff, require resident-specific care-plan understanding, preserve staffing levels and conduct competency checks.

Verbatim wording from the response

“Agency staff must be pre-approved by the manager and they undergo an induction process. They are then allocated to work with less challenging residents. They must read and understand the care plans of the residents they will be working with during the shift and whilst they are undertaking this, the activities coordinator will check the staffing numbers so that staff numbers are not reduced. The Team Leader then conducts regular checks throughout the day to ensure that the agency staff member of staff is competent and to provide support and answer any questions. The agency staff used do on the whole, know Beeches and the residents.”

Source location

Response from Cygnet Health Care
Page 2 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

At the time of choking, the resident was receiving the level of support for which he was funded.

Verbatim wording from the response

“At the time Mr Dickens choked, he was receiving the support that he was funded to receive. For residents with complex needs and levels of support and staffing that changes throughout the day, funding is not straight forward and would require a deep dive into the contracting, commissioning and actual staff provision. A witness giving evidence over 2 years after the death of a resident would not be able to accurately recall the arrangements that were contracted and what was delivered when.”

Source location

Response from Cygnet Health Care
Page 7 · response
Published 31 May 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. 1

    Require shift leaders to send management handovers covering resident issues, mealtimes and staffing.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.
  2. 2

    Hold monthly lessons-learned meetings and distribute resulting incident themes and learning through organisation-wide bulletins.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.
  3. 3

    Provide new staff with structured induction, supervised shadowing, competency checks and probationary supervision.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.
  4. 4

    Order and trial two choking vests at two sites for one month, with wider rollout dependent on trial success.

    Stated by Dr RomeroStated in progressThe respondent said that this action was in progress when they made their response on 31 May 2024.
  5. 5

    Display choking-risk and awareness posters in the main corridor.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.
  6. 6

    Deliver organisation-wide choking-prevention awareness campaigns using educational materials, resources and documentation refreshes.

    Stated by Dr RomeroStated in progressThe respondent said that this action was in progress when they made their response on 31 May 2024.
  7. 7

    Conduct fortnightly triangulation reviews of Datix reports, Pink Notes and handovers to check detail, accuracy and cross-referencing.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.
  8. 8

    Report choking incidents and improvement requirements to Executive Board meetings.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.
  9. 9

    Present learning from the inquest and related safety initiatives to the Corporate Safety Response Group.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.
  10. 10

    Conduct manager spot questions and fortnightly unit walkarounds to test policy understanding and monitor choking awareness.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.
  11. 11

    Ensure sites with existing choking vests use them in life-support training.

    Stated by Dr RomeroStated plannedThe respondent said that this action was planned when they made their response on 31 May 2024.
  12. 12

    Improve and increase Datix incident-reporting protocols to strengthen staff awareness of relevant risks.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.
  13. 13

    Display MDT role and contact information, including instructions for reporting non-compliance with guidelines.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.
  14. 14

    Review moderate-harm and more serious incidents through the complex case panel to identify learning opportunities.

    Stated by Dr RomeroStated completedThe respondent said that this action was complete when they made their response on 31 May 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require shift leaders to send management handovers covering resident issues, mealtimes and staffing.

Verbatim wording from the response

“Management handover”

Source location

Response from Cygnet Health Care
Page 5 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold monthly lessons-learned meetings and distribute resulting incident themes and learning through organisation-wide bulletins.

Verbatim wording from the response

“There is also a monthly lessons learnt meeting where we identify any themes from incidents and any associated learning. Following this a learning bulletin is shared across all sites within the organisation.”

Source location

Response from Cygnet Health Care
Page 7 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide new staff with structured induction, supervised shadowing, competency checks and probationary supervision.

Verbatim wording from the response

“When a new staff member starts they receive a one week induction during office hours (Monday to Friday, 9am to 5pm) so that they have the benefit of the management team being on site. They meet all of the residents, go through all of the care plans and policies, undertake online training and book on to face to face training. If they are unable to complete their reading and show understanding of care plans, their induction is extended. Once induction is completed they then undertake two weeks on the rota with the team they are joining, shadowing shifts with, ideally, a residents’ key worker but otherwise, an experienced member of staff. Following this they have a formal meeting with a Team Leader who checks their confidence and competency. They then have a monthly supervision session during a 6 month probation period.”

Source location

Response from Cygnet Health Care
Page 2 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Order and trial two choking vests at two sites for one month, with wider rollout dependent on trial success.

Verbatim wording from the response

“Choking vests”

Source location

Response from Cygnet Health Care
Page 6 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Display choking-risk and awareness posters in the main corridor.

Verbatim wording from the response

“Choking board in main corridor”

Source location

Response from Cygnet Health Care
Page 4 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver organisation-wide choking-prevention awareness campaigns using educational materials, resources and documentation refreshes.

Verbatim wording from the response

“Awareness”

Source location

Response from Cygnet Health Care
Page 6 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct fortnightly triangulation reviews of Datix reports, Pink Notes and handovers to check detail, accuracy and cross-referencing.

Verbatim wording from the response

“Fortnightly triangulation analysis”

Source location

Response from Cygnet Health Care
Page 5 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report choking incidents and improvement requirements to Executive Board meetings.

Verbatim wording from the response

“The Director of Nursing also reports choking incidents and any areas requiring improvement at Executive Board meetings.”

Source location

Response from Cygnet Health Care
Page 7 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present learning from the inquest and related safety initiatives to the Corporate Safety Response Group.

Verbatim wording from the response

“The manager also gave a presentation to the Corporate Safety Response Group on learning from Peter’s inquest and detailed the initiatives which are set out in this letter. A copy of that presentation is attached as Appendix 6.”

Source location

Response from Cygnet Health Care
Page 4 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct manager spot questions and fortnightly unit walkarounds to test policy understanding and monitor choking awareness.

Verbatim wording from the response

“When the manager is walking around the corridors, he regularly stops staff members and asks on the spot questions to test understanding of the resident they are with and/or of policies. This can be on any topic but during meals, it will be eating, drinking or swallowing related. The manager also undertakes a formal fortnightly walk around the entire unit and undertakes checks in all areas. This includes choking awareness monitoring. A copy of the walk around record is attached to this letter as Appendix 2.”

Source location

Response from Cygnet Health Care
Page 3 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure sites with existing choking vests use them in life-support training.

Verbatim wording from the response

“Research suggests that most people don’t deliver back slaps effectively. The Director of Nursing has therefore ordered two further choking vests which will be trialled on two sites for a period of 1 month and if successful will be rolled out across every site within Cygnet. At the Lessons Learned meeting in June 2024 a commitment was made to ensure that sites which already have vests utilise them as part of life support training.”

Source location

Response from Cygnet Health Care
Page 6 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve and increase Datix incident-reporting protocols to strengthen staff awareness of relevant risks.

Verbatim wording from the response

“Datix incident reporting”

Source location

Response from Cygnet Health Care
Page 5 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Display MDT role and contact information, including instructions for reporting non-compliance with guidelines.

Verbatim wording from the response

“The manager has also implemented a “meet the MDT” initiative. Each member of the MDT has provided an information sheet which includes “my name is”, “my job is”, when they were at the Beeches, which includes how to contact them and other information about them and their role. These sheets are displayed on a notice board in the link corridor between the main block and the residential block. It also includes information for staff on what to do if guidelines are not being followed and provides details so that staff can contact members of the MDT directly. This has improved visibility, strengthened staff relationship with the MDT and fostered an approachable and collaborative environment. A photograph of this board is attached to this letter as Appendix 5.”

Source location

Response from Cygnet Health Care
Page 4 · response
Published 31 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review moderate-harm and more serious incidents through the complex case panel to identify learning opportunities.

Verbatim wording from the response

“Serious incidents”

Source location

Response from Cygnet Health Care
Page 6 · response
Published 31 May 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026