PFD report

Peter Good · Prevention of Future Deaths report

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Issued 2 Jan 2025•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to investigate the care provided to residents following safeguarding concerns
    Part of recurring concern: Failure to act appropriately on safeguarding referrals and notices
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Complete a root cause analysis, full investigation and candid lessons learned for every death referred to the Coroner, with central monitoring.

    Stated by Harbour Healthcare Ltd.Stated plannedThe respondent said that this action was planned when they made their response on 9 January 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The records indicate required care was delivered and do not support the description of Mr Good as dirty, unkempt, or neglected.

    Stated by Harbour Healthcare Ltd.Disputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to investigate the care provided to residents following safeguarding concerns

Wider context from the report

“I am concerned in the light of this description that Harbour Healthcare as the owner and operator of Hilltop Hall has not instigated its own investigation into the way which Mr Good was cared for, with a view to considering any ongoing risk of harm to other residents and whether any learning can be derived for staff and managers of the home. ”

Is this part of a recurring concern?

Yes — Failure to act appropriately on safeguarding referrals and notices.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a root cause analysis, full investigation and candid lessons learned for every death referred to the Coroner, with central monitoring.

Verbatim wording from the response

“c) In all deaths that are referred to the coroner, Harbour Healthcare will complete a root cause analysis, a full investigation and complete a candid lessons learnt. This information has been shared across the company to promote best practice and mitigate risk. This information has been shared via a Bulletin to all home management teams, regional support teams and the Senior leadership team on the 19/2/25. This will be monitored by the Director of Strategic Risk, Safeguarding & Regulation.”

Source location

Response from Harbour Healthcare Ltd
Page 4 · response
Published 9 January 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The records indicate required care was delivered and do not support the description of Mr Good as dirty, unkempt, or neglected.

Verbatim wording from the response

“A full investigation has been carried out into the Coroner’s concerns. This included taking statements from those present who denied that he left the home appearing dirty and unkempt.”

Source location

Response from Harbour Healthcare Ltd
Page 2 · response
Published 9 January 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

An internal investigation was not considered usual without a specific reason, which was absent because the death was expected and notification was delayed.

Verbatim wording from the response

“As Mr Good died in hospital, it would not be our usual practice to conduct an internal investigation unless there was reason to. We were not notified of the safeguarding referral until the Inquest. Furthermore, he was receiving End of Life care and his death was expected.”

Source location

Response from Harbour Healthcare Ltd
Page 5 · response
Published 9 January 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Disseminate Regulation 28 notices and responses to care homes, require benchmarking against identified actions, and monitor compliance and evidence of learning.

    Stated by Harbour Healthcare Ltd.Stated completedThe respondent said that this action was complete when they made their response on 9 January 2025.
  2. 2

    Require a full oral hygiene care plan linked to the completed oral hygiene assessment, and monitor compliance across homes.

    Stated by Harbour Healthcare Ltd.Stated completedThe respondent said that this action was complete when they made their response on 9 January 2025.
  3. 3

    Consider legal representation at future Coroner court hearings to support and represent staff appropriately.

    Stated by Harbour Healthcare Ltd.Stated plannedThe respondent said that this action was planned when they made their response on 9 January 2025.
  4. 4

    Require complete hospital transfer documentation in PCS and the resident file for every admission, including a full body map and written handover information.

    Stated by Harbour Healthcare Ltd.Stated completedThe respondent said that this action was complete when they made their response on 9 January 2025.
  5. 5

    Require personalised care entries describing each resident’s general condition, appearance and cleanliness, and monitor compliance across homes.

    Stated by Harbour Healthcare Ltd.Stated completedThe respondent said that this action was complete when they made their response on 9 January 2025.
  6. 6

    Ensure a senior management representative attends and supports staff at all Coroner court hearings.

    Stated by Harbour Healthcare Ltd.Stated plannedThe respondent said that this action was planned when they made their response on 9 January 2025.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    Existing wound assessment, pressure care, monitoring, treatment, and professional referral arrangements were in place and followed.

    Stated by Harbour Healthcare Ltd.Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
  2. 2

    Daily oral hygiene was provided; calculus may have predated admission and could not have been removed by brushing.

    Stated by Harbour Healthcare Ltd.Disputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate Regulation 28 notices and responses to care homes, require benchmarking against identified actions, and monitor compliance and evidence of learning.

Verbatim wording from the response

“b) To ensure lessons are being learned more widely the Reg 28 Notice and responses have been shared across Harbour Healthcare Care Homes with a view to ensuring each of our homes benchmark themselves against the actions identified and that Regional Operations and Care Quality compliance teams monitor these to ensure compliance and evidence of lessons learned. This information has been shared across the company to promote best practice and mitigate risk. Introduced via a Harbour Healthcare Bulletin circulated to all Care Home Managers and Regional teams on the 19/2/25 requesting immediate compliance. This will be monitored by the Director of Strategic Risk, Safeguarding and Regulation.”

Source location

Response from Harbour Healthcare Ltd
Page 5 · response
Published 9 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require a full oral hygiene care plan linked to the completed oral hygiene assessment, and monitor compliance across homes.

Verbatim wording from the response

“a) There was no oral hygiene care plan - the oral hygiene care assessment was completed but this was not linked to a full care plan. This is recorded on the End-of-life care plan; however, a full oral hygiene care plan should have been in place. This information has been shared across the company to promote best practice and mitigate risk. Introduced via a Harbour Healthcare Bulletin circulated to all Care Home Managers and Regional teams on the 19/2/25 requesting immediate compliance. This will be monitored by the Regional Operations and Care Quality Compliance teams going forward.”

Source location

Response from Harbour Healthcare Ltd
Page 4 · response
Published 9 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider legal representation at future Coroner court hearings to support and represent staff appropriately.

Verbatim wording from the response

“b) Harbour Healthcare will in future always consider legal representation at Coroners court moving forward to ensure our team member are appropriately supported and represented.”

Source location

Response from Harbour Healthcare Ltd
Page 4 · response
Published 9 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require complete hospital transfer documentation in PCS and the resident file for every admission, including a full body map and written handover information.

Verbatim wording from the response

“c) The hospital transfer documentation must be completed on the hospital transfer document on PCS and copied to the resident file on every resident’s admission to hospital with all areas of the hospital transfer sheet completed, including a full body map. A verbal handover to paramedics is insufficient. This information has been shared across the company to promote best practice and mitigate risk. Introduced via a Harbour Healthcare Bulletin circulated to all Care Home Managers and Regional teams on the 19/2/25 requesting immediate compliance. This will be monitored by the Regional Operations and Care Quality teams going forward.”

Source location

Response from Harbour Healthcare Ltd
Page 3 · response
Published 9 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require personalised care entries describing each resident’s general condition, appearance and cleanliness, and monitor compliance across homes.

Verbatim wording from the response

“a) The records have limited free flow of narrative by care staff – personalised entries would be more beneficial to provide further description and observations. Introduced This information has been shared across the company to promote best practice and mitigate risk. Introduced via a Harbour Healthcare Bulletin circulated to all Care Home Managers and Regional teams on the 19/2/25 requesting immediate compliance. This will be monitored by the Regional Operations and Care Quality Compliance teams going forward.”

Source location

Response from Harbour Healthcare Ltd
Page 3 · response
Published 9 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure a senior management representative attends and supports staff at all Coroner court hearings.

Verbatim wording from the response

“a) A member of the Senior management must and will attend and support our team members at all Coroner court hearings – This information has been shared across the company to raise awareness, promote best practice and mitigate risk. This information has been shared via a Bulletin to all home management teams, regional support teams and the Senior leaders for information”

Source location

Response from Harbour Healthcare Ltd
Page 4 · response
Published 9 January 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing wound assessment, pressure care, monitoring, treatment, and professional referral arrangements were in place and followed.

Verbatim wording from the response

“A specialist tissue viability nurse was also involved in his care and the ungradeable pressure ulcers to both of his heels were checked regularly. He had his feet elevated and wore repose pressure boots and used an air flow mattress with four hourly pressure relief. Feet dressings were changed every day as required. Appropriate notifications were made to CQC and the local authority about the ungradeable pressure ulcers. Harbour Healthcare is assured that the procedures regarding assessing, treating and monitoring wounds at the home were in place and were being followed.”

Source location

Response from Harbour Healthcare Ltd
Page 2 · response
Published 9 January 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Daily oral hygiene was provided; calculus may have predated admission and could not have been removed by brushing.

Verbatim wording from the response

“The investigation found that the records confirm that oral hygiene needs were carried out every day. It is noted that mouth care was being carried out during the early hours of the morning and the staff explained this as being due to Mr Good’s salivation and the need to protect his facial skin and his neck in order to make him comfortable.”

Source location

Response from Harbour Healthcare Ltd
Page 3 · response
Published 9 January 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026